Through Technology Limited

Cloud-managed & Zero Trust Device Solutions

This service provides expert support to deliver the next generation of End User Device services. Managed from the cloud, ready for use straight out of the vendors box, with lower TCO, no lock-in to outsourcers, no dependencies on data centres and private networks yet secured for access to Official data.

Features

• Microsoft Windows 11, IOS, Android and cloud VDI solutions
• Endpoint Configuration Manager, Microsoft Intune, Microsoft AutoPilot,
• Microsoft Defender and all Azure AD security services
• Out of the Box User Experience for easier deployment
• Solution Integration expertise to provide access to business services
• Application and Operating system lifecycle management
• Agile Delivery Planning, Acceptance into Service
• Kiosk Device and End User Device solutions
• Microsoft Gold Partner with appropriately cleared/vetted staff
• Full infrastructure impact assessment and transformation strategy

Benefits

• Assess you readiness and suitability for Zero Trust Computing Architecture
• Extensive experience on large-scale public sector End User Computing transformations
• Fully compliant with NCSC Guidance and Principles
• Understand your device estate with improved analytics
• Implement efficient management of Microsoft's evergreen product lifecycle
• Remove your tie-in to large outsourcing providers and private datacentres
• Manage the risk of unsupported operating systems and software

£300 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@throughtechnology.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

188512497829450

Contact

Peter Hanney
+44 (0)7913334794
enquiries@throughtechnology.uk

Planning

• Planning service: Yes
• How the planning service works: We assist with the planning of transition to cloud managed devices and zero trust architecture, with Microsoft Intune, Autopilot, Azure Virtual Desktop, Windows 365, Azure AD and Microsoft Managed Desktop (MMD).; ; We can undertake user research, requirements analysis, product management, solution design, security design, testing, ITHC remediation, transition approach development, acceptance into service and deployment lifecycle planning.; ; All activities are undertaken using Agile methodology, either with our own process and tooling or aligning with that of the customer and any wider programme methodology.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Windows 11, Apple IOS, Google Android
  • Azure Virtual Desktop, Windows365, Microsoft Managed Desktop & VDI Solutions
  • Microsoft Intune, Microsoft AutoPilot, Azure AD,
  • Microsoft Defender and all Azure Security Services
  • Microsoft Cloud Printing, EveryOne Print & other cloud print options
  • Cloud Proxy, Cloud Application Security Broker and SASE solutions
  • PSN Connectivity, Z-Scaler
  • Legacy Box outdated system isolation virtualisation and isolation
  • Etc

Training

• Training service provided: Yes
• How the training service works: If we are not engaged to provide ongoing support. We will plan and deliver knowledge transfer and handover sessions with your internal team or third-party support provider.; ; We can also provide various forms of end user training and information, including bite-size video training, quickstart guides, acceptable usage guidance and more.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We undertake a Current State Assessment of your existing end user computing provision, application compatibility and connectivity requirements, network architecture and service. Including user research.; ; We subsequently work with your organisation to determine the most suitable model(s) for your future end user device provision and management. We then work with your internal team to develop a transition roadmap, approach and plan. This includes identifying the parties to involved in the transition and delivery of any readiness activities or dependencies on other organisations in your ICT ecosystem. ; ; We then implement the solution and put it through all applicable testing, IT Healthcheck, user acceptance and acceptance into service processes. We work with your business engagement people (or provide our own) to provide clear effective information to your users.; ; We can then lead or support the transition with your teams, our own, your third-party suppliers or an agreed blend of the three.; ; At project closure we can either leave the solution in the hands of your internal team or third-party suppliers, provide ongoing support or provide interim support as your team come up to speed with the new service.; ; All work is delivered in accordance with government standards & our security processes.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Windows 11, Windows 365, Microsoft Endpoint Management, Azure Virtual Desktop
  • WIndows XP, Windows 7, Windows 10 management and risk mitigation
  • All Microsoft Defender and Azure AD Security Services
  • Microsoft Universal Print and alternate Cloud Print Solutions

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All services are subject to our internal quality assurance processes. All technical solutions are subject to thorough system, integration, security and user acceptance testing. We can undertake IT Health Check testing and remediation with CHECK/CREST accredited testers, or undertake remediation from customer-managed testing.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Development and acceptance of the Cloud Managed Device Model
  • Solution Security Control Mapping
  • Remediation of ITHC findings (if necessary)
  • Security Breifings and Reviews
  • SecOps for End User Computing Services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide optional full ongoing support of end user computing solutions tailored to your requirements and ranging from a complete service from first-fourth line, to handover to your internal teams or incumbent suppliers. Please contact us to discuss your requirements.

Service scope

• Service constraints: Any constraints will be associated with the individual customer requirements and therefore identified and managed at the proposal stage

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support arrangements are tailored to the needs of our customers. Please discuss this with us.; ; We are technology agnostic and happy to work with your own ticketing and ITSM systems or our own.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: We typically use MS Teams, Google Hangouts or Slack to communicate with the Buyer's users. These tools are tested extensively for accessibility and buyer users would be using the Buyer's internal system. Negating any need for service specific accessibility testing.
• Support levels: Through Technology will provide a service manager and solution lead for our client such that we can better support your organisation with an understanding of your objectives and wider ICT and supplier ecosystem. This offering can support a range of services and technologies for a range of clients with differing needs, operating models, and priorities. Our capabilities range from 1st line support through to CTO-as-a-Service. We therefore recommend a discussion about the required service levels so we can best support your needs and fit within your overall service model. NB - Support hours are not constrained to those listed above under Phone, Email and Web Chat and will be determined in response to your requirements.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institute (BSI) - BSI Certificate Number IS 743920
• ISO/IEC 27001 accreditation date: 13/10/2021
• What the ISO/IEC 27001 doesn’t cover: Nothing, our certification covers all aspects of our services on G-Cloud.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Through Technology is a Carbon Negative Business and formally assessed and certified as such with the PAS2060 Carbon Neutral Plus standard. This means that our services are operated to remove more carbon dioxide from the atmosphere than our business has created or will create in future, already significantly exceeding HM Government's Net Zero targets. Our business was designed with a very carbon-efficient business model. Building on this foundation, we have a process of continual improvement. We annually calculate our carbon footprint using the reputable carbonfootprint.com service, identify further reductions in our environmental impact, then offset -double- the residual carbon footprint of our business through the same scheme reputable UK tree-planting scheme used to offset HM Government ministerial travel. Measuring our footprint every year, optimising it and offsetting double, scales with our business and automatically applies to every service we provide (through G-Cloud or elsewhere). Furthermore, because trees last for many years, our positive impact on carbon capture and storage will continue to grow greater and greater across the lifetime of our business. As a business, we are also focussed upon helping our customers achieve your outcomes. We consider environmental impact in the work we undertake as part of our services many of which involve carbon reduction through modernisation of systems and migration to the cloud. Fighting Climate Change is something we are passionate about. We are proud of the contribution we make as UK Small Business. It also shows our commitment to not only meet, but exceed government targets for fighting climate change and goals of Procurement Policy Notes PPN 06/20 (Social Value) and PPN 06/21 (Taking account of Carbon Reduction in major contracts). Further detail, including "Beyond Net Zero - The Through Technology Environmental Impact Plan" available upon request.
• Covid-19 recovery:

  Covid-19 recovery

  In Through Technology, we have a very strong focus on achieving value for the tax-payers money and on supporting the UK economy. We are a UK Small Business, paying all our taxes in the UK and operating in full compliance with UK Tax regulations. We are members of the TechUK industry body, volunteering time via our seat on their Justice and Emergency Services Committee to help to define and deliver best practice in work between the Digital & Technology industry and government. We are signatories to the UK Government Small Business Commissioner’s Prompt Payment Code. Meaning we commit to paying our supply chain within 30 days and have never yet failed to do so, even when we ourselves have faced delays in our payments. Our company principles include sharing knowledge and building capability with our customers’ internal teams. This can be seen in our “Insource Transition Support” service published on G-Cloud. Helping our customers insource and develop their internal teams will drive upskilling and job creation within our public sector customers. We have a defined standard business process to actively seek out opportunities for savings and cost avoidance for our customers in everything we do. This process has resulted in savings and cost avoidance of over £10M in the last 3 years, saving our customers more than we have cost them while we have also delivered all of our contracted scope. We have also created new jobs in our business during the Covid 19 pandemic and continue to collaborate effectively with our customers remotely through their choice of tooling and onsite following all current Covid guidance.
• Tackling economic inequality:

  Tackling economic inequality

  Through Technology are committed to fighting economic inequality. As a modern business without strong geographic ties, our hiring policy is to prioritise recruitment from areas of high social deprivation as identified in the Department for Levelling Up, Housing and Communities' English Indices of Deprivation). At present, 40% of our staff are from these areas and as our business grows, so will this percentage, ensuring that most of the tax-payer money spent on our services ends up in the local UK communities that need it the most. We are an equal opportunities employer that recognises and actively seeks out the benefits of diverse and inclusive teams to our business, to our customers and to wider society.
• Equal opportunity:

  Equal opportunity

  We are an equal opportunities employer that recognises and actively seeks out the benefits of diverse and inclusive teams to our business, to our customers and to wider society. This is built into our policies, procedures and contracts, and lived day to day. We have worked to remove any bias from our organisational processes, including subconscious bias where it may exist. An example is that the first stage of our recruitment process is anonymised, minimising the impact of any potential bias in CV and Application evaluation. We are signatories to the Armed Forces Covenant and seek proactively to recruit ex-forces personnel, overcoming some of their challenges in returning to civilian life. Our recruitment process for opportunities is intentionally designed to be accessible and open to all. Our teams working through G-Cloud are diverse and include people from different parts of the UK, age groups, ethnic origin, gender, disability and faith.
• Wellbeing:

  Wellbeing

  Through Technology’s defining characteristic is the quality of our people, so we take well-being very seriously and have a number of measures in place to support the well-being of our staff and people they work with. Despite our relative small size, we have a board member responsible for staff wellbeing and a number of policies and processes which we live every week to maintain it. Examples include: Providing private health cover for all employees, offering time out for voluntary work in our local communities (including current staff acting as school governors, volunteering careers guidance in schools, acting as community representatives and teaching practical philosophy/life skills), funding a qualified Mental Health First Aider within the business, fostering a culture that welcomes private or public discussion of mental health and well-being (including open discussion of our CEO’s personal experiences). We also care about the well-being of those we work with in our supply chain, our customers, and their third-party suppliers. If we identify any well-being or stress-related issues with colleagues outside our organisation, then we handle these sensitively through the appropriate process or channel.

Pricing

• Price: £300 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@throughtechnology.uk. Tell them what format you need. It will help if you say what assistive technology you use.