INTUITIVE (COGNITO) LEARNING LIMITED

Cognexo

Our AI-powered enterprise solution delivers continuous development and engagement that is key for an enhanced employee experience. By using a dynamic, light-touch approach, Cognexo amplifies existing people solutions through timely check-ins and bite-sized learning that uses adaptive AI to reinforce knowledge and increase the effectiveness of development programmes.

Features

• Real time question delivery
• Real time assessments
• Real time analytics
• Real time surveys
• Company broadcasts
• Unlimited scale

Benefits

• We enable knowledge retention and reduce knowledge fade.
• We enable a benchmarking of current knowledge levels
• We provide real-time analytics on KPIs around knowledge levels
• Eliminate employee churn through light touch surveys
• We can enable broadcasts of content
• We can offer enterprise-wide scalability

£20 to £144 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at georgia.harbison@cognexo.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

188553916850172

Contact

Georgia Harbison
+44 (0) 7725 041 020
georgia.harbison@cognexo.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: We can integrate with existing LMS (Learning Management Systems) and HR/Payroll Systems but can be used as a standalone solution
• Cloud deployment model: Public cloud
• Service constraints: No known constraints. Internet access being the only requirement.
• System requirements: Internet Access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 SLA - First response within 1 hour, and a planned resolution or workaround within 4 business Hours.; ; P2 SLA - First response within 4 hours, and a planned resolution or workaround within 8 business Hours.; ; P3 SLA - First response within 12 hours, and a planned resolution or workaround within 24 business Hours.; ; P4 SLA - First response within 24 hours, and a planned resolution or workaround within 48 business Hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: P1 - Critical issues that halt operations, pose security risks, or severely impact the user experience.; P1 SLA - First response within 1 hour, and a planned resolution or workaround within 4 business Hours.; P2 - Issues that significantly impact the user experience or affect a large portion of the user base.; P2 SLA - First response within 4 hours, and a planned resolution or workaround within 8 business Hours.; P3 - Issues that affect a small number of users or result in minor inconveniences that don't significantly impact core functions.; P3 SLA - First response within 12 hours, and a planned resolution or workaround within 24 business Hours.; P4 - Issues that have minimal impact on operations or user experience and do not impede any functionality.; P4 SLA - First response within 24 hours, and a planned resolution or workaround within 48 business Hours.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide remote onboarding and training as well as documentation. We can also provide onsite training if required. Monthly support meetings and quarterly business reviews are also part of the service to ensure new staff are identified and trained and any potential gaps are filled.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All data can be exported by the administrator and we can assist in this regard as well if custom formats are required.
• End-of-contract process: All data is deleted once the contract comes to an end and data requested has been shared. The data retention policy can be configured to match the buyer's requirements. There is no additional cost for this end of contract process.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Administration is performed on the web application via desktop service. Delivery to end users (broadcasts, assessments, questions and surveys) does not differ whether via desktop or mobile device.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The service interface is accessed through a web browser and is used for administrative tasks as well as being a learner portal with access to daily questions, broadcasts with abilities to see leaderboards and holidays. Accessible through multiple devices and channels (Desktop, Mobile, Tablet) Email, Teams and Slack.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We have run automated accessibility tooling, we have tested against screenreaders, and consulted with visually impaired customers for contrast.
• API: Yes
• What users can and can't do using the API: API is used for integration in to other solutions from a user population perspective as well as automated workflow enablement. There are no limitations apart from users requiring a license to administer API services.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise their own content within our service (administrators only) as well as being able to customise the branding to match that of the buyer's requirement.

Scaling

• Independence of resources: We have the ability to monitor and scale on demand.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide service uptime, user numbers (active/inactive), user engagement, feature usage and history.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported on demand or on a schedule.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Json
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: There is no refund for service downtime. We guarantee a 99% uptime SLA.
• Approach to resilience: We utilise cloud-based resilience services including multiple availability zones.
• Outage reporting: We provide e-mail alerts around outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based access security following the principle of least privilege.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are Cyber Essentials certified and follow the ISO27001 framework.
• Information security policies and processes: Our information security policies are based on the ISO27001 framework and Cyber Essentials.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Changes to our platform are managed through Infrastructure As Code. All changes have a full audit process as it is all source controlled. Changes must be approved and tested before being applied to production environments.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Automated static analysis and container scanning. Servers follow AWS standards for hardening and update schedules. Other services are managed and patched on at least a weekly basis.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Monitoring solutions are in place, including WAF and AWS CloudTrail which generate alerts which are then investigated.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our Incident Management process is based on the ISO27001 framework.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  As a provider of solutions that have a focus on knowledge provision and retention, one of our key themes is DEI, around which we have several topic areas. Ensuring employees and employers are knowledgable around such key themes contributes to equal opportunities for all. Education is key to eradicating bias, conscious or otherwise.

  Wellbeing

  Within our solution, we have the ability to distribute wellbeing surveys and pulse surveys to ensure a realtime view on the wellbeing of the employees. With embedded, real-time workflows, immediate action can be taken where wellbeing related issues are identified following survey completion. With the knowledge retention part of our solution, we have a plethora of topics around wellbeing that ensure an acceptable level of knowledge is adhered to in order to identify wellbeing issues as they relate to individuals or groups as well as assisting individuals directly in addressing their own wellbeing.

Pricing

• Price: £20 to £144 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: There is a time-limited, user-limited version available for proof of concepts and/or pilots. This will be deployed in an enterprise-manner with customer success involved to ensure a smooth deployment and successful trial.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at georgia.harbison@cognexo.com. Tell them what format you need. It will help if you say what assistive technology you use.