Isotoma Ltd

Wagtail development and support

Isotoma provide Wagtail development and support services for public sector organisations using best-in-industry processes and procedures. We provide expert, multidisciplinary teams to consistently deliver on time, to budget and to an exceptional level of quality.

Features

• 'Baked-in' Agile processes (Scrum, Kanban, Lean, TDD, BDD)
• Development for cloud. (AWS Consulting partners)
• Mature, flexible IA and UX processes
• Collaborative, friendly, expert advice from an exceptionally experience Wagtail team
• Scalable front-end, back-end and database teams
• Best in industry technical architecture
• End to end service, from requirements to hosting and maintenance
• Embedded QA and customer service desk
• Flexible CMS, with granular permissions and multi-site support
• Document workflow and versioning, WYSIWYG editing, and multilingual features

Benefits

• Requirements captured properly
• Complex stakeholder groups expertly managed and consistently delighted
• Discovery phase that generates genuine insight
• Increased customer control over deliverables, outcomes and budget
• Access to highly-skilled, expert developers
• Impartial, strategic and tactical advice
• High quality, bespoke software designed for long-term supportability
• Experienced, driven and friendly team

£120 to £146 a unit an hour

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@isotoma.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

188624402054564

Contact

Andy Theyers
01904313980
enquiries@isotoma.com

Planning

• Planning service: Yes
• How the planning service works: Experienced Wagtail developers will spend time with you and your team in workshops to identify the work required. A process of estimation is then undertaken, before your sign off and work begins. If you require migration to public cloud hosting our Certified AWS Architects will work with your development team to identify the changes required to make the most of Amazon's services.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Wagtail CMS

Training

• Training service provided: Yes
• How the training service works: We provide training, support and tooling to development teams to make them as effective as possible with Wagtail.
• Training is tied to specific services: Yes
• Services the training service works with: Wagtail

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our experienced team of Wagtail developers and Certified AWS Architects will work with your development teams to migrate your Wagtail instance(s) from on-premise to AWS.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: AWS only

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our dedicated team of quality assurance staff, all of whom hold appropriate ISEB qualifications, can design, develop and operate manual tests to perform functional testing.; ; Our performance testing team use a variety of tools and techniques to perform load, volumetric and performance tests as needed to assist in validation of environments and cost forecasting.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide long term support for Wagtail environments with our team of experienced developers.; ; Our support services include break/fix response, release process development and support, maintenance planning, network topology and security, capacity planning, patching, cost management and performance monitoring.

Service scope

• Service constraints: Our engineers work remotely to support your Wagtail environments. Break/fix response to automated alerts is available out of hours, but customer response is only available during UK office hours.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA dependent
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Services monitored 24x7. Telephone and email support available UK office hours only. 99.9885% availability. Critical incidents responded to 24x7. Non-critical incidents responded to within 4 working hours. Technical account manager included as part of the service. Cloud support engineer included at take on and contract end. Cloud support engineer available on request (at standard hourly rate) throughout contract.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 25/10/2021
• What the ISO/IEC 27001 doesn’t cover: ISO27001 covers the entire Wagtail development and support service
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Isotoma is an equal opportunities employer, with 53% of our technical roles filled by staff that identify as female or non-binary. We have complete pay clarity and pay equality across the company.

Pricing

• Price: £120 to £146 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@isotoma.com. Tell them what format you need. It will help if you say what assistive technology you use.