Adetiq Limited

Database and systems management services for cloud support

Adetiq provides complete database and systems management including activities, ranging from day to day additions and upkeep of data to audit and analysis. Using in-house personnel and technologies and your own Cloud based systems Adetiq work with you to understand business requirements and aims, making recommendation inline with best practice.

Features

• End-to-end data management ensuring accuracy, completeness and currency.
• Data Capture from multi-channel sources email, xls, pdf, paper etc.
• Telephone/email/SMS outreach to data subjects for annual checks.
• Automated geospatial address data checks.
• Customer Due Diligence and checks.
• Real-time data transfer.
• Full database auditing.
• Highly secure, ISO27001:2013 certified, Cyber Essentials accredited data processing environment.
• UK based operation, office based and security background checked personnel.
• Manual and automated web mining data enrichment.

Benefits

• Maintain data accuracy, currency and completeness.
• Ensure regulatory compliance with data accessibility and currency.
• Demonstrable auditing of data.
• Outsourcing database and systems management brings accountability to the project.
• Access to Adetiq data management expertise of over 50 years
• Alleviate valuable internal work forces from time consuming administrative work.
• UK based and welcome site visits and external audit.
• Complete tracking and auditing capabilities.
• Adetiq adhere to an Ethicalemployment policy.
• Obtain maximum business benefit from all sources of data.

£270 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@adetiq.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

188662133401057

Contact

Adetiq Sales
01273 202006
sales@adetiq.co.uk

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We help buyers transfer their data from legacy systems or from existing documents. Activities we provide include document scanning and Data Capture services from multi-channel sources, email, SMS, xls, pdf, database, paper, tablet to push data to the Cloud or between Cloud services. Adetiq can work with any source or destination formats, and can work directly within your systems, using our own specialist systems or a combination to achieve the best results. Adetiq provide End-to-end data management ensuring it is accurate, complete and current.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Adetiq work to ISO9001 standards. As part of our database and systems management service we maintain the currency, accuracy and completeness of data. To provide quality assurance we work with clients to improve front end controls (where the system of Cloud service supports such improvements) and provide regular spot checks on quality as well and scheduled audits. The frequency and scales of quality assurance checks and audits, are assessed and agreed with the client, as most appropriate to the data type and methods of ingestion and validation.; ; We provide a dedicated team to manage and maintain a database or Cloud system on behalf of a client. We manage all KPI's to ensure our team are performing at the required standards and our IT team review the performance of our process management systems, which run alongside the Cloud systems we manage, to ensure they best support the database and Cloud systems management activity, including quality assurance testing.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Where we are administrating a process using our client's Cloud software, we also provide support to other users. For example if the same system is used by self service users we can provide specialist teams to assist users via live chat, telephone or email. The services are bespoke may include but not be limited to user login setup, guidance on how to use the user front end, collecting feedback and returning this information to our client for the continuous improvement of the user experience and Cloud system functionalty.

Service scope

• Service constraints: NA

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1 working day. Standard operating hours Monday to Friday 9am to 5pm. We are able to adjust our response times to accord with our clients' requirements as we provide the database and systems management, and the administration of this may include responding to other system user tickets, depending on the application of the Cloud service.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We manage web chat channels on behalf of our clients. Typically these are built into their third party Cloud systems, or their inhouse Cloud systems, which we administrate on their behalf.
• Web chat accessibility testing: NA
• Support levels: We provide first level user support and report any technical issues that require resolving or improvements to out client. The service Project Manager and Account Manager work closely with the client and their inhouse or third party Cloud system provider to review user and stakeholder feedback to ensure the continuous improvement of process administration and appropriate technical improvements or adjustments to the Cloud system. The development of the Cloud system is managed by our client and their Cloud system provider.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Centre for Assessment Ltd
• ISO/IEC 27001 accreditation date: 28/03/2024
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: BS10008

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Based in Brighton, our BPO is committed to combatting climate change through various activities outlined in our AQ8348 Environmental Policy. Green Office Practices: We prioritize eco-friendly practices such as digitising documents to reduce paper consumption, implementing recycling programs, using energy-efficient appliances, and opting for environmentally friendly cleaning materials and office refurbishment. Remote Work Policies: We encourage remote work to minimise commuting emissions, allowing employees to work from home or shared spaces closer to their residences. Sustainable Procurement: We prioritise suppliers with sustainable practices, evaluate renting/sharing options before purchasing, and favour environmentally friendly products. We reuse and recycle whenever possible. Employee Engagement: We provide training to educate employees on environmental stewardship, fostering a culture of sustainability. Carbon Footprint Reduction: We monitor and reduce our carbon footprint by optimising transportation, minimising energy consumption, and promoting the use of 'green' vehicles. Secure Shredding: Confidential materials are securely shredded and 100% recycled by UK paper mills, aligning with our environmental commitments. Our organisation is dedicated to integrating sustainable practices into operations, delivering long-term value to clients and communities. We are experienced in contracts of a similar nature and open to collaboration for further improvements in fighting climate change.

  Covid-19 recovery

  During the Covid-19 response our UK-based BPO, supported a logistics company by providing a call centre team who took bookings for PCR test collections. The call handling and data capture process was time critical and accuracy was paramount. Through the G-Cloud 14 contracts, Adetiq will continue to play a crucial role in post-COVID-19 recovery efforts. We streamline administrative tasks and facilitate data-driven decisions, and support economic revitalisation through innovative solutions. Our services can assist in managing applications for financial assistance programs, healthcare data, and communication between government agencies and the public. By optimising processes, we ensure efficient resource allocation and swift support delivery to those in need. Furthermore, we aid industries and organisations in adapting to new operating environments, providing workforce management solutions and support services. Through collaboration with government agencies and businesses, we foster innovation and resilience, helping navigate the challenges of post-pandemic recovery. Our commitment to excellence enables us to contribute effectively to rebuilding communities and stimulating economic growth in the aftermath of COVID-19.

  Tackling economic inequality

  As a Brighton-based Business Process Outsourcing (BPO) company, we are committed to addressing economic inequality and contributing to the local economy. Our initiatives align with our core values of Outcomes, Integrity, Respect, Innovation, and Commitment and Passion: Living Wage Commitment: We ensure fair compensation by paying the living wage to our staff, investing in their long-term well-being and aiming to mitigate economic inequality while delivering high-quality service to our customers. Job Creation and Skill Development: Prioritising local hiring, we offer employment opportunities to individuals from diverse backgrounds, providing training and development programs to empower them, thus reducing unemployment and economic disparity in Brighton. Support for Local Businesses: We engage with local suppliers, stimulating economic growth and fostering the resilience of the local supply chain by prioritising procurement from small enterprises in Brighton. Promotion of Social Mobility: We create pathways for individuals from underprivileged backgrounds to access meaningful employment through work experience, bridging the gap between education and employment for upward social mobility. Community Engagement: Actively participating in community initiatives and charitable causes, such as annual fundraising for Macmillan and local organizations, we support grassroots initiatives aimed at addressing economic inequality in Brighton. In summary, we drive positive social change and economic inclusion by prioritising job creation, skill development, local procurement, and community engagement. Collaborating with Clients, we aim to further enhance our approach and initiatives to tackle economic inequality in the delivery all projects.

  Equal opportunity

  At Adetiq, we prioritise fostering equal opportunity and promoting social value in our contract delivery. We ensure compliance with the Disability Discrimination Act 1995 and the Equality Act 2010, emphasising the importance of eliminating discrimination, advancing equality of opportunity, and fostering good community relations. Protected characteristics under the Equality Act include age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Recognizing the need to reduce the disability employment gap and address workforce inequality, we undertake various initiatives to support these goals: Diverse Hiring Practices: We actively seek candidates from diverse backgrounds, including individuals with disabilities, through inclusive recruitment processes designed for equal opportunities. Accessibility Initiatives: We prioritize accessibility in our workplace and digital infrastructure, providing assistive technologies, ergonomic accommodations, and accessible facilities for individuals with diverse needs. Diversity and Inclusion Awareness: All staff adhere to our Equality and Diversity Policy AQ9334, with training sessions promoting awareness and understanding of diversity and inclusion issues, fostering a culture of respect and acceptance. Regular Monitoring and Evaluation: We continuously monitor and evaluate our equal opportunity initiatives to enhance practices and make meaningful progress towards social value objectives, collecting feedback from employees and stakeholders. In summary, we are committed to promoting equal opportunity and social value by reducing barriers, fostering inclusion, and advancing workforce equality. Throughout the contract, we will persist in creating a workplace where everyone has the opportunity to thrive and contribute.

  Wellbeing

  Adetiq prioritises employee well-being through a range of initiatives. We cultivate a supportive work environment, emphasising work-life balance and reducing stress. Flexible work arrangements accommodate individual needs, fostering autonomy and control over work schedules. Additionally, we invest in continuous learning and professional development, empowering employees to grow in their careers. Training programs and mentorship initiatives ensure employees feel valued and motivated. Furthermore, Adetiq promotes inclusivity and diversity, valuing unique perspectives and contributions. Diversity in hiring and equal opportunities for career advancement foster a sense of belonging among our workforce. In addition to employee well-being, we engage in corporate social responsibility initiatives benefiting our communities. Volunteer programs and charitable donations contribute to social causes, extending our positive impact beyond the workplace. Overall, Adetiq prioritises holistic employee well-being, encompassing physical, mental, and emotional wellness. We provide mental health first aiders to assist with mental wellbeing and signpost to the appropriate support. Through supportive work environments, professional development opportunities, diversity initiatives, and community engagement, we ensure our employees thrive personally and professionally.

Pricing

• Price: £270 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@adetiq.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.