Claritas Solutions Ltd

VMWare Cloud Migration Service

Claritas offer a managed migrate-in-place service from VMWare hypervisor and toolsets to the HyperCloud aligned KVM based hypervisor control plane, using the SoftIron VMSquared product.
Customers with existing hardware investments may use this to refresh their on-prem virtualised stack or start a migration pathway to our HyperCloud enabled Public Cloud.

Features

• Simple migration path and tooling for in-place VMWare replacement
• Maximise use of hardware investments
• Comprehensive Training and Ongoing Support
• Fully managed migration or consultant led self-migration
• Retains full functionality of VMWare stack
• Provides pathway to adoption of HyperCloud Public or Private Cloud
• Tailored Customer-specific Migration Strategy
• Provides a fully featured multi-tenant capable Cloud platform
• Simple Linux-based tooling requiring little bespoke training

Benefits

• Tailored migration strategy aligned with business goals
• Ensures data integrity, security, and minimal downtime
• Maximise realisation of existing hardware investments
• Reduces VMWare product lock-in and budgetary pressures
• Maintains control of data and existing supply chain
• Rapid migration timeline measured in days not weeks

£690.00 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@claritas-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

188763981657836

Contact

Sales Team
0330 333 88 33
sales@claritas-solutions.com

Planning

• Planning service: Yes
• How the planning service works: An initial consultation is conducted to understand business objectives, current VMWare infrastructure, and specific needs for platform migration. ; Determine nature of migration - full environment or VM Image transformation only.; Create Target environment for migration activity and identify initial targets. Perform test migration for validation of approach.; Confirm phasing and migration plan - supporting customer if they wish to self-migrate.; Conduct phased migration to replace VMWare hypervisor and tooling with VMSquared hypervisor and HyperCloud Control Plane.; Complete post-migration clean-up and service optimisation activity.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: VMWare migration to VMSquared/HyperCloud

Training

• Training service provided: Yes
• How the training service works: Training is designed to maximise user proficiency and comfort with the VMWare to HyperCloud migration toolset - 'VMSquared':; ; Training Modules are tailored to the specific functionalities of the new system and the unique needs of various user groups within the organisation.; Training is delivered through pre-prepared media and webinars, led by expert trainers with experience of the migration process, toolsets and operation of the HyperCloud Control Plane ; This approach ensures that all users fully understand and can effectively implement the system features in their daily roles.; Supporting direct training, Claritas provides on-demand resources such as video tutorials, user manuals, and FAQs.
• Training is tied to specific services: Yes
• Services the training service works with:
  • VMWare
  • HYperCloud migration tooling (VMSquared)
  • HyperCloud for UK Government
  • HyperCloud for Dedicated Use

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: This migration service is from VMWare to HyperCloud enabled technology using VMSquared tooling on existing hrdware and infrastructure.; Planning and Project Initiation: A comprehensive project plan is developed, detailing timelines, resources, and risk assessments, with a dedicated project manager overseeing the process.; Data Preparation and Integrity Checks: Essential data preparation includes de-duplication and normalisation. Rigorous testing is conducted ensuring data integrity and compatibility with new systems.; Configuration and Customisation: Systems are customised and configured to meet client-specific needs, ensuring seamless integration and functional communication between all components.; Migration Execution: The migration is executed with minimal downtime, using a phased approach if necessary, to maintain continuous operational flow.; Testing and Quality Assurance: Post-migration, the system undergoes extensive testing including performance, security, and user acceptance tests ensuring it meets all requirements.; Training and Support: Targeted training sessions help users adapt and proficiently use the new system, supplemented by ongoing support.; Monitoring and Optimisation: Continuous monitoring post-deployment ensures the system is optimised and any issues are promptly addressed.; Final Documentation/Handover: Clients receive comprehensive documentation of the migration process, ensuring they have detailed records and understanding of their new setup, are able to use it optimally and perform any required expansions using HyperCloud tooling.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • VMWare to HyperCloud (VMSquared)
  • HyperCloud for UK Government
  • HyperCloud for Dedicated Use

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Test Plan Development: Customised test plans are created, outlining testing methodologies tailored to meet specific project requirements.; Test Case Execution: A variety of test cases are conducted to identify defects and ensure system functionality. These include:; • Functional Testing: Checks each software function against requirement specifications.; • Integration Testing: Ensures all modules work together seamlessly.; • Load Testing: Assesses system performance under expected data and user traffic.; • Stress Testing: Determines system capacity limits and behaviour under extreme conditions.; • Security Testing: Identifies vulnerabilities to protect data integrity and privacy.; Continuous Integration and Delivery: Claritas employs CI and CD practices for regular integration and immediate issue resolution, enhancing product quality.; Performance Monitoring: System performance is continuously monitored post-testing to identify any operational issues, ensuring sustained optimal performance.; Feedback Utilisation and Optimisation: Insights from the testing process are used to refine and improve the system, addressing any issues to maintain high standards.; This rigorous approach allows Claritas to deliver a robust and efficient VMWare migration to meet client requirements and expectations.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services
  • Other
• Other security services: Enterprise Security Architecture

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our support service forms part of our commitment to client satisfaction and system reliability. ; 24/7 Help Desk: Our support begins with a 24/7 help desk, staffed by knowledgeable technicians ready to assist with any issue. Clients can reach out via phone, email, or a web portal, ensuring help is always just a call or click away.; Tiered Support Levels: We employ a tiered support model:; • Tier 1: Basic troubleshooting and common issues.; • Tier 2: More complex problems involving technical expertise.; • Tier 3: Advanced support for critical and high-level challenges, directly involving senior technicians and engineers.; Skilled, experienced and vendor certified engineers perform all required work; Support is also provided through ongoing training sessions and comprehensive documentation to help users understand and utilise the system effectively.; Regular feedback is collected from clients to continuously improve our support services, adapting to new challenges and needs as they arise.

Service scope

• Service constraints: Successful VMWare to HyperCloud / VMSquared migration is contingent on th eunderlying hardware platforms being in a well maintained condiciton, under vendor support, and suitably performant to meet minimum product specifications.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Tickets are assigned based on their severity and client impact. The severity level of the ticket will determine and logged in the Claritas ITSM tool. The ITSM tool is fully ITIL aligned and caters for Request Fulfilment, Incident Management, Problem Management, Change Management plus many more service delivery processes. SLA management and response times are mutually agreed upon and defined together within the contract.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: As the webchat uses a web browser client, our experience to date, is that a client’s assistive technologies work without issue.
• Support levels: UK based support team made up of 1st, 2nd, and 3rd line engineers. 1st Line engineers are responsible for inbound communications during core hours. Outside core hours are handled by on-call engineers. Below are the key Roles related to Service Management and their defined responsibilities: ; ; Service Desk Manager ; • Management of all Technical Support Team members ; • Ensures the team have the correct tools, training and knowledge to perform their roles ; • Ensures adherence to processes and SLA’s and KPI’s are met ; • Escalation point for all ticket types when needed ; ; 1st Line ; • Single Point of contact for all tickets types raised ; • Initial triage and implementation of first-time fixes when possible ; • Ownership of request fulfilment tickets ; • Responsible for accurate logging of tickets ; ; 2nd Line ; • Responsible for the bulk of incident resolutions ; • Contribution to Problem Management and Workaround library ; • Onsite field engineers who attend data centres and client sites when required ; • Owners of routine maintenance and patch management ; ; 3rd Line ; • Main contributors to Problem Management, responsible for identifying permanent resolutions and workarounds ; • Owners of complex incidents ; • Implementation of complex changes ; • Responsible for some project delivery work

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SoftIron HyperCloud Platform and VMSquared Migration tooling

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA Limited
• ISO/IEC 27001 accreditation date: 07/05/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Here at Claritas, we recognise our responsibility to reduce our greenhouse gas emissions and to meet our environmental targets to fight climate change. This includes measures such as reducing our carbon footprint, reducing waste and increasing recycling. In February 2024, we achieved Social Value Quality Mark Bronze, a mark that recognises the highest known standards in values-led business and evidences our commitment as an organisation to ensuring our operations bring societal benefits. This adds to the collection of accolades Claritas has achieved over the last 12 months. We have embarked on the journey to do our part in being sustainable and caring for our people, which includes achieving Support the Goals 4 Stars and being a Great Place to Work. We believe this serves as a beacon illuminating the path we are taking towards a brighter, more conscientious future for our business. In direct response to the carbon emissions targets and the UK’s legislation to achieve Net Zero by 2050, we are currently developing a strategy with the overall target of Net-Zero greenhouse gas emissions for our direct operations with a target focus on: - Energy Consumption. - Our Supply Chain. - Waste Management. - Team Member Footprint.

  Covid-19 recovery

  Staying Covid-19 Secure during the pandemic was of paramount importance to Claritas. We complied with the government’s guidance on managing the risk of Covid-19 and implemented steps to safer working together, these included: - Carrying out a Covid-19 risk assessment and sharing the results of the risk assessment with our workforce - Cleaning, handwashing, and hygiene procedures in line with guidance - Taking reasonable steps to help people work from home - taking reasonable steps to maintain a 2m distance in the workplace. Where it was not possible for people to be 2m apart, we have ensured at least a 1m distance and taken all the mitigating actions possible to manage transmission risk. As we moved forward over the past 2 years, with the easing of all the COVID 19 restrictions, we continually monitor the situation and have the following guidelines to keep our clients, team members and the public safe: When staff are unwell, we ask them to do a covid test and if they test positive, they are to work from home until they test negative. We keep fresh air flowing in our office and meeting rooms and observe and practice good hygiene (wash hands, sanitise, clear surroundings)

  Tackling economic inequality

  At Claritas, we demonstrate our passion and enthusiasm for making a difference in the lives of our team members, others, and the communities in which we live and work. Our success depends on the communities where we, our team members, our partners, and our customers live and work continuing to thrive and we’re committed to the ongoing support of this. Claritas aims to support and serve the communities around us. We look to give back to our local and broader area communities through corporate initiatives and employee activities. We are immensely proud of the support we have given to our team members and communities during a difficult 24 months to support in tackling economic inequality. A few examples of how we have supported local schools, charities, and team members include: • Donating Computers to local schools during the pandemic so children who did not have access to a computer could access their online lessons. • Cost of Living fuel allowance for all team members of £75 a month to help with the increased cost of energy, food and household bills. • Fuel allowance to cover the cost of team members commuting into the office as to not impact their take-home pay by having to buy extra petrol for work commuting. • Regular charity events to raise money and awareness supporting local and national charities

  Equal opportunity

  At Claritas, it all starts with our people, which is why we put emphasis on building a diverse, inclusive and equality-driven culture. We have our headquarters based in Wetherby, Yorkshire, and are continually looking to attract and recruit the best talent and in growing our teams, we are focused on increasing diversity, equality, and inclusivity across our organisation from leadership roles to our entry-level positions. Our people make the difference and is why we have an unwavering focus to make Claritas a great place to work. This approach enables us to attract the best and most diverse talent committed to delivering the highest levels of service to our customers and making a positive impact on our communities. We provide equal opportunities throughout our business and our board has a 50% male-to-female ratio.

  Wellbeing

  Here at Claritas, we hold ourselves to the highest standards. From how we conduct our business, treat our customers, and look after the welfare of our team members. Our team members well being is vital to our business and as such, we invest heavily in making sure our people have the right tools, balance and opportunities to progress. To ensure healthy well-being for our people provides: • Training and industry events for team members' continuous career development • Flexible working (work from the office, home or hybrid) • BUPA healthcare cover including dental • Extra holiday entitlement for team members' birthday • Annual leave annual increase • Great place to work office with well-being in mind (quiet areas, collaborations areas, downtime areas) • Cost of Living fuel allowance for all team members of £100 a month to help with the increased cost of energy, food, and household bills. • Fuel allowance to cover the cost of team members commuting into the office to not impact their take-home pay by having to buy extra petrol for work commuting.

Pricing

• Price: £690.00 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@claritas-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.