UNIT4 Business Software Limited

Unit4 Implementation, Support and Managed Services

Unit4 provided Implementation and support services for Unit4 Applications

Features

• Implementation Services
• System Design
• System Configuration
• Quality Assurance
• Testing
• Training
• Support & Managed Application Services
• Data Migration
• System Integration
• Prebuilt Delivery Templates

Benefits

• Reduce Deployment Time
• Quality Assurance
• Tried and Tested Methodology
• Implementation by Software Owner

£150.00 to £230 a unit an hour

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at James.Arvin@unit4.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

188830441728119

Contact

James Arvin - Public Sector Sales Director UKI
+44 7791797749
James.Arvin@unit4.com

Planning

• Planning service: Yes
• How the planning service works: Unit4 has a predefined Implementation Methodology based on the use of prebuilt templates in order to drive maximum value to our end customers.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Unit4 ERP (Including all or individual modules)

Training

• Training service provided: Yes
• How the training service works: Unit4 Implementation is based largely on the train the trainer approach. However more Bespoke packages including end user training and e-learning can be delivered if required.
• Training is tied to specific services: Yes
• Services the training service works with: Unit4 ERP (Including all individual Modules)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Unit4 Implementation Services provide expertise in helping buyers to migrate from either on premise or other cloud service providers to the Unit4 fully managed cloud service.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Unit4 ERP (Including all or individual modules)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Unit4 Implementation services are inclusive of all required quality assurance and performance testing necessary to ensure as smooth onboarding of our Unit4 ERP including all modules.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Unit4 Customer Support is the single point of contact for all Service issues regardless of type of issue. ; Unit4 Support and Operations activities:; ; • Deploy solution updates. ; • Management and maintenance of all infrastructure. ; • Network connectivity of Unit4 SaaS to public internet. ; • Back-up and disaster recovery. ; • Security of application operating environment and infrastructure. ; • Monitoring of application and infrastructure. ; • Performance tuning. ; • Trouble-shooting and resolving issues, both customer-initiated and those raised by monitoring alerts. ; • Database copy between environments upon request, e.g. Production to Preview.; ; Unit4 provided a Fully Managed ERP Solution hosted as a SaaS Service on the Microsoft Azure Cloud. ; Incident logging and escalation for Unit4 Cloud is carried out through the Unit4 UK service desk and can be done via telephone (9am – 5pm) email or customer support portal both of which are available 24 hours per day. Incidents will be logged by the customer suitable trained named individuals who will set a priority based upon system and business variables. Once logged unit 4 will progress these to resolution within the target response and resolution times for the given SLA. An Account Manager is provided for all Unit4 Customers.

Service scope

• Service constraints: Unit4 Support Service is limited to Unit4 and Unit4 third party partner products and services only.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: As per our SLA within our Service Definition Document.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: On-line chat facility for customers to engage with Unit4 Support
• Support levels: Unit4 Customer Support is the single point of contact for all Service issues regardless of type of issue. ; Unit4 Support and Operations activities:; ; • Deploy solution updates. ; • Management and maintenance of all infrastructure. ; • Network connectivity of Unit4 SaaS to public internet. ; • Back-up and disaster recovery. ; • Security of application operating environment and infrastructure. ; • Monitoring of application and infrastructure. ; • Performance tuning. ; • Trouble-shooting and resolving issues, both customer-initiated and those raised by monitoring alerts. ; • Database copy between environments upon request, e.g. Production to Preview.; ; Unit4 provided a Fully Managed ERP Solution hosted as a SaaS Service on the Microsoft Azure Cloud. ; Incident logging and escalation for Unit4 Cloud is carried out through the Unit4 UK service desk and can be done via telephone (9am – 5pm) email or customer support portal both of which are available 24 hours per day. Incidents will be logged by the customer suitable trained named individuals who will set a priority based upon system and business variables. Once logged unit 4 will progress these to resolution within the target response and resolution times for the given SLA. An Account Manager is provided for all Unit4 Customers.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA Certification Limited
• ISO/IEC 27001 accreditation date: 13/04/2022
• What the ISO/IEC 27001 doesn’t cover: The scope of this approval is applicable to: the design, development, provision and support of Unit4 Software products and associated consultancy, technical and managed IT services. Statement of applicability v2. the scope covers all UKI activities, and also include global activities, hosting SaaS etc
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 270017
  • SOC1
  • SOC2

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Unit4’s Principles ; ; 1. Commit to continuously improving environmental performance.; 2. Raise awareness/encourage participation of employees in environmental matters.; 3. Encourage staff/contractors to further highlight opportunities for energy savings.; 4. Comply with requirements of environmental legislation, approved codes of practice.; 5. Understand resources consumed by Unit4 Group and waste products created.; 6. Aim to reduce the amount of waste produced, where waste is unavoidable, to ensure its safe and effective disposal.; 7. Conserve resources, prevent pollution.; 8. Purchase environmentally friendly resources wherever practicable.; 9. Seek ways of achieving more efficient use of resources such as paper,; 10. Optimize business travel minimizing CO2 emissions.; 11. Consider energy consumption, carbon emissions when purchasing, refurbishing, leasing properties.; 12. Seek to use sustainable sources of energy when commercially feasible, reducing overall carbon emissions.; 13. Promote practical ways of conserving energy and water to employees.; 14. Ensure renewable energy is always considered an option when making procurement decisions.; 15. Expect similar environmental standards from all suppliers/contractors.; 16. Monitor progress and review environmental performance annually.; 17. Promote this Environmental & Energy Policy within Unit4.; ; • Our cloud software is already carbon neutral and will be 100% powered by renewable energy by 2025.; • Office consumables were sustainably sourced, introduced a recycling scheme for our hardware and electronic appliances.; • Embed sustainability in the sourcing and procurement processes, enabling our suppliers to be socially, legally, and ethically responsible.; ; Unit4 has created a program for financing small agroforestry projects that bring both environmental and social benefits. We give trees planted in Asia, Africa and South America in the name of every customer, both existing and new, with whom we sign a deal. Our thousands of trees will grow, absorb CO2, and encourage local biodiversity and economy.; ; Unit4 were awarded the EcoVadis silver medal, in recognition of sustainability achievement.

  Covid-19 recovery

  Reflecting the people-first approach Unit4 lives by every day, our approach strongly aligns with the UN Sustainable Development Goals — the world's best plan to build a better world for people and our planet by 2030.; ; We focus on three key areas in which we strive to make a true difference as a cloud software company through our actions: education and employability through digital skills and inclusion, health and well-being, climate change and environmental sustainability: UN SGDs 3,4,12 and 13.; ; Unit4 is committed to helping communities and organisations recover from the impact of COVID-19. Our service activities can be carried out remotely in order to support businesses and organisations who are adapting to new ways of working or have workforces that require flexibility in location and methods of receiving services. ; ; In response to the pandemic, we adapted to a remote working environment not just for our employees but also projects. We able to provide effective remote working for delivery of services and Unit4 software implementations. This covered a vast number of projects in the UK but also globally.

  Tackling economic inequality

  Reflecting the people-first approach Unit4 lives by every day, our approach strongly aligns with the UN Sustainable Development Goals — the world's best plan to build a better world for people and our planet by 2030.; ; We focus on three key areas in which we strive to make a true difference as a cloud software company through our actions: education and employability through digital skills and inclusion, health and well-being, climate change and environmental sustainability: UN SGDs 3,4,12 and 13.; ; Unit4 is committed to investing toward the creation of social and environmental value, supporting charities and investing in local communities. ; We are proud to partner with iamtheCODE, to support its programs and activities with funds, time and skills of our people through mentoring and pro-bono giving, and mobilization of the Unit4 community at large.; ; The first African-led global movement to mobilize governments, the private sector, philanthropic foundations, investors and civil society to advance STEAMED (Science, Technology, Engineering, Arts, Mathematics, Entrepreneurship and Design) education, iamtheCODE aims to enable 1 million young women and girl coders by 2030. Through technology and digital literacy training, they are tackling the current global STEAMED skills shortage in marginalized communities.

  Equal opportunity

  Reflecting the people-first approach Unit4 lives by every day, our approach strongly aligns with the UN Sustainable Development Goals — the world's best plan to build a better world for people and our planet by 2030.; ; We focus on three key areas in which we strive to make a true difference as a cloud software company through our actions: education and employability through digital skills and inclusion, health and well-being, climate change and environmental sustainability: UN SGDs 3,4,12 and 13.; ; Unit4 is committed to ensuring equal opportunity for everyone. Together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees, where they all are seen as a real value to the company. We guarantee a fair consideration for employment, without discrimination.

  Wellbeing

  Reflecting the people-first approach Unit4 lives by every day, our approach strongly aligns with the UN Sustainable Development Goals — the world's best plan to build a better world for people and our planet by 2030.; ; We focus on three key areas in which we strive to make a true difference as a cloud software company through our actions: education and employability through digital skills and inclusion, health and well-being, climate change and environmental sustainability: UN SGDs 3,4,12 and 13.; ; Unit4 Fit4U: initiatives to stay fit mentally and physically; ; Unit4 dedicates 1% of its time to giving back, enabling all employees to take 3 days a year to engage in community activities of their choice. Since inception there have been over 400 volunteers spread across 24 initiatives including the collection of over 1,000 items of food and clothing to assist people in need.

Pricing

• Price: £150.00 to £230 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at James.Arvin@unit4.com. Tell them what format you need. It will help if you say what assistive technology you use.