IQVIA LTD.

IQVIA Patient Finder

From patient search and recruitment for clinical trials, to value-based healthcare, to optimizing medical guidelines, to reporting on patient outcomes. IQVIA Patient Finder searches patients quickly across structured and unstructured clinical data within the EMR/EHR and other hospital systems.

Features

• Single source of truth
• Breadth of data visibility
• Build patients cohorts (Patient Finder Module)
• Build dashboards to improve quality of care (Clinical Dataset Builder)
• Natural Language Processing (NLP)
• Ease of use
• Conform to GDPR policies
• Data within your control
• Collaboration made easy
• Fully supported by IQVIA experts

Benefits

• Saves time and effort spent on searching for data (manually)
• Efficiently match (pseudonymized) patient profiles with research criteria.
• Search and find information with patient privacy ensured.
• Gain access to the wealth of information stored as text.
• Collect clinical data, gain insights and answer research questions.
• Create datasets for easy validation and feasibility of studies.
• Register and analyse medical insights continuously on a national scale.

£93,200 to £93,200 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nhssolutions@iqvia.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

188853855521862

Contact

Bhavin Shindroja
0203 075 5019
nhssolutions@iqvia.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements: Relevant specifications for virtual machines provided and related connectivity.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This will be set out within the agreed SLA with the client.The normal service is based Mon - Fri, 9:00 to 17:00. Any additional requirements e.g. Weekend cover will be priced per client.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The IQVIA Service Team will act as a single point of contact for the client. Itis the mission of the Service Team to provide the client with a great service experience and to resolve any issues or requests in an effective manner andwithin the agreed timescales. The Service Team have accountability for all the Service Management processes and work across our Delivery Teams tomonitor all aspects of the service, manage governance and risk and continually review and recommend improvements. IQVIA unlimited support queries relating to any aspect of the solution. Our Service Team will monitor Major Incidents, Incidents, Service Requests and Problem Management resolution timings. In agreement with the client, Severity Levels will be allocated to Incidents, Service Requests and Problem Records. IQVIA will allocate a customer success manager to the client to ensure the continuous use of the tool.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Full Training is provided across a variety of delivery methods, on - line Teams, on site, and access to Patient Finder for familiarisation and walk-through demonstration. Training is discussed with the client and a training schedule will be created around the clients needs. The IQVIA Customer Support Hub, provides users to search for knowledge guides with quick and easy search filters to access all training materials.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Word
• End-of-contract data extraction: The IQVIA Patient Finder Solution resides on the client site behind the firewall, using clients own data. Therefore, there is no requirement to extract any data.
• End-of-contract process: At the end of the contract the license and access will be terminated.

Using the service

• Web browser interface: Yes
• Supported browsers: Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: To search the structured data enter the diagnoses name or code eg. Diabetes. Patient Finder will search the entire healthcare record. However, by including a Synonym for Diabetes, the search will continue across the entire unstructured data. ; Synonyms can be customised to include what may be in use within the organisation for Diabetes, such as Dmt1, DM, Mellitus Diabetes etc.. the search will include all records with these synonyms allowing the HCA to review and select or deselect those patients of interest. ; To create a new Synonym, the user just simply 'adds' a new Synonym. Any user can add a new Synonym .

Scaling

• Independence of resources: Each client will have its own deployment.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide some general user statistics on the Admin Dashboard, which are:; Total number of users; Number of users logged in during the last 30 days; Total number of projects created; Number of projects (and %) created in the last 30 days; Total number of departments; Number of departments (and %) created in the last 30 days; Number of pending account requests; Number of projects created in the past month or year; Number of users added in the past month or year; Total number of users per department; Total number of projects per department
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Documentation can be provided for this question if needed. But generally, hospital data only stays on premise, is being pseudonimized and our tooling is created with a privacy by design approach.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: If the user has the correct permissions within IQVIA Patient Finder they can view and export a selection of data using the Export option.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel
• Data import formats: Other
• Other data import formats:
  • XML
  • HL7
  • CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: IQVIA Patient Finder is deployed on clients own network behind a Firewall.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: IQVIA have implemented a Global Information Assurance Framework to provide information assurance to information assets. It is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. The framework includes the management of Risk, Cryptography, Change, vulnerability and monitoring and these policies and controls apply to the management of the data that is in transit. Data is transferred encrypted typically using N3. Our approach ensures ahigh level of data protection, security and confidentiality in our Products and Service.

Availability and resilience

• Guaranteed availability: Our Solution is deployed on on-premise infrastructure of our customer, so are reliant on the level of availability the customer’s infrastructure can provide. In case any outage of the application has occurred, We guarantee to fix it in <1 working day, but usually this takes less than an hour. We report any outages using our own developed central monitoring functionality.
• Approach to resilience: Available on request.
• Outage reporting: An elastic-search monitoring system is used to notify our support desk of any outages or error ocuring on any part of the system.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Roles can be assigned to individual users that will limit access to certain areas of the system.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI (UKAS accredited certificate)
• ISO/IEC 27001 accreditation date: 4/12/2023
• What the ISO/IEC 27001 doesn’t cover: There are no exclusions to the ISO 27001 Statement of Applicability.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO/IEC 27017:2015

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: IQVIA takes Data Privacy and Information Security Management seriously and our Global Integrated Information Security Framework (ISSF) is based on industry standards and regulations including HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. ; Our approach ensures a high level of data protection and confidentiality in our Products and Service. ; ; IQVIA staff undertake ISO 27001 Information Security, Code of Conduct, Anti-Bribery/ Anti-Corruption and Data Privacy (GDPR) training at regular intervals to ensure that all data processing is in line with the legal basis, ethics, and the Authority’s instructions. ; ; Please see IQVIA's Doing the Right Thing for more information -https://www.iqvia.com/-/media/iqvia/pdfs/about-us/doing-the-right-thing/iqvia-code-of-conduct-english-en.pdf?la=en&hash=2972A691389DED5EC964C1FB3431962164489A40
• Information security policies and processes: IQVIA manages Information Security through a Global Integrated Information Security Framework (IISF). The ISSF is based on industry standards and regulations including HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. IQVIA’s approach ensures a high level of data protection, security, and confidentiality.; The IISF comprises three types of materials (policy, standards, and procedures/work instructions). At the highest level of the IISF are the Corporate Policies which include the Integrated Information Security Framework Policy and the following policies:; ; • Data Classification Policy: The Data Classification Policy ensures that information assets can be classified for appropriate controls to be implemented to safeguard and protect these assets.; ; • Acceptable Use of IQVIA Information Technology Assets Policy: This defines the rules for appropriate usage of IQVIA information assets and systems.; ; The IQVIA EMEA Information Security Management System (ISMS) team have an established ISO 27001 certified ISMS and adopt the IISF global policies. Internal audits of the EMEA ISMS are conducted to assess the effectiveness of the ISMS and compliance with business policies and processes. Please see IQVIA's Doing the Right Thing for more information - https://www.iqvia.com/-/media/iqvia/pdfs/about-us/doing-the-right-thing/iqvia-code-of-conduct-english-en.pdf?la=en&hash=2972A691389DED5EC964C1FB3431962164489A40

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The IQVIA Service Delivery team follow an Operational Change Management process aligned with ITIL standards
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: To protect the Confidentiality, Integrity, and Availability of the service, IQVIA’s Vulnerability Management process consists of Risk Assessment, Vulnerability and Penetration tests which includes OWASP testing. IQVIA’s Change, Patch and Asset management processes help in identifying and mitigating the vulnerabilities and the associated risks.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Protective monitoring process includes review of access and resource requests, system errors, system logs, security threats, weaknesses or vulnerabilities. These events are logged with a Service Desk and recorded in a Service Management System. Necessary remediation measures are taken to address the risks.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: IQVIA has an integrated Incident and Problem Management process aligned with ITIL standards.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At IQVIA we understand our role as an effective steward of the environment, and we take seriously our responsibility. As members of the United Nations Global Compact, IQVIA aligned with four of the UNGC Sustainable Development Goals (SDG) in 2021. IQVIA is committed to the Science Based Target (SBT) initiative, and we have approved SBTis to guide our roadmap to net zero. Under the contract we will fight climate change through:; • Seeking to deliver additional environmental benefits, including reducing our greenhouse gas emissions, improving air quality, and working with our supply chain to adopt effective practices.; • Work to influence staff, suppliers, customers and communities to support environmental protection and improvement across the length of the contracts.

  Covid-19 recovery

  IQVIA understands the impact Covid 19 has had, and through our social value work we are committed to help local communities’ recover from the impact of the pandemic. Whilst most of these activities are addressed through other TOMs, to further our support we also ensure that we are:; • Creating employment and re-training opportunities for those left unemployed by COVID-19,; • Ensuring support for the social, physical and mental health of employees affected by COVID-19; • Guaranteeing appropriate workplace conditions that support the COVID-19 recovery effort including remote working, and sustainable travel solutions.

  Tackling economic inequality

  IQVIA are committed to tackling economic inequality through the creation of new jobs, develop our workforces’ skills, and increasing our supply chain capacity.; Some of the ways we achieve this through:; • Creating training opportunities for young people through schools, colleges, work experience and apprenticeships; • Creating employment opportunities, particularly for those who face barriers to employment; • Diversifying our supply chain including new businesses and entrepreneurs, start-ups, SMEs and VCSEs.; • Taking action to identify and manage cyber security risks internally and across our supply chain.

  Equal opportunity

  IQVIA are committed to providing a workplace of equal opportunity with embedded inclusive working practices supported by our diversity, inclusion and belonging strategy. These include fair pay practices, transparent promotion opportunities, and supporting in-work progression with development and training for all including those from disadvantaged and minority groups who may face most barriers to accessing higher paid work. Some of our examples are: ; -Working as a Disability Confident Employer and ensuring accessible recruitment practices.; - Offering Apprenticeships at all levels ; -Providing flexible and remote working opportunities for all employees ; -Focus on identifying and mitigating modern slavery, including through our supply chain.

  Wellbeing

  The wellbeing of staff, suppliers and communities is core to IQVIA’s ways of working. Some of the ways we achieve this through:; • Taking demonstratable action to support health and wellbeing of our workforce, including their physical and mental health; • We influence staff, suppliers, customers, and communities to focus on their health and wellbeing and provide opportunities for engagement with the community.; • We collaborate with our staff, stakeholders and communities in the co-design and delivery of targeted interventions to support strong, integrated communities.

Pricing

• Price: £93,200 to £93,200 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nhssolutions@iqvia.com. Tell them what format you need. It will help if you say what assistive technology you use.