TRC COMPANIES LTD.

Oracle Primavera Unifier

TRC is an Oracle Cloud Sell partner and provides the cloud applications available from the Oracle Primavera CEGBU product suite supporting Portfolio, Project, Cost, Contract and Facility Management.

These applications include Primavera P6 EPPM, Unifier, Oracle Primavera Cloud, and Oracle Aconex.

Features

• Application support whole of project/programme/contract lifecycle
• Platform for communications, processes, documents & models between stakeholders
• Common Data Environment for managing all projects' needs
• Automate business processes to match workflow needs
• Budget, commitment, spend, variance, and forecast management
• All project data immediately available during planning, optimisation and execution.
• NEC3, NEC4 FIDIC and Bespoke Contract processes available
• Integrate scope, cost, schedule and contract under a single platform
• Maintain records and determination of risks and issues
• Earned Value Management

Benefits

• Single source of truth for all communications, documents, processes, etc,
• View and analyse performance and trends across all projects
• Integrated cloud environment provides rapid and consistent deployment and acceptance.
• Informed decision-making from KPIs and all associated information
• Standardise business processes for consistent delivery and accuracy

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at EMEA_COMMOPS@trccompanies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

188975703282508

Contact

Mike Housby
07974 940902
EMEA_COMMOPS@trccompanies.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Project and portfolio management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Periodic maintenance windows typically occur during weekends and are published in advance.
• System requirements:
  • Windows 10 version 1908 or newer
  • Current Version of iOS and one previous
  • Android current version and one previous

User support

• Email or online ticketing support: Yes
• Support response times: This will be dependent upon the 'Severity' of any issue raised.; Oracle will use reasonable efforts to respond to Severity 1 service requests within fifteen (15) minutes. Oracle will work 24x7 until the Severity 1 service request is resolved, a reasonable work-around is put in place, or as long as useful progress can be made.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Oracle support for Oracle Cloud Services consists of:; » Diagnoses of problems or issues with the Oracle Cloud Services; » Reasonable commercial efforts to resolve reported and verifiable errors in the Oracle Cloud Services so that those Oracle Cloud Services perform in all material respects as described in the associated Program Documentation; » Support during Change Management activities described in the Oracle; Cloud Change Management Policy; » Assistance with technical service requests 24 hours per day, 7 days a week; » 24 x 7 access to a Cloud Customer Support Portal designated by Oracle (e.g., My Oracle Support) and Live Telephone Support to log service requests; » Access to community forums; » Non-technical Customer service assistance during normal Oracle business hours (8:00 to 17:00) local time This service is at no extra cost.; ; Additional support available direct from TRC at extra cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The applications are deployed directly by Oracle who will add the services of a Customer Success Manager.; ; Post deployment TRC assists with configuration, integration and providing on-line training and user documentation.; ; We can provide further bespoke and standard training if required, both on-line and on-site.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: For a period of 60 days upon termination of the Oracle Cloud Services, Oracle will make available via secure protocols Content residing in the production Cloud Services environment, or keep the service system accessible, for the purpose of data retrieval.; ; Typically this will be of the form of a Database extract.
• End-of-contract process: Database export of the Applications schema is included.; ; If data is required in additional formats or reports then this will require additional cost.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: TBC

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The native mobile applications are designed for field users to view, update, and collaborate on projects.; They are designed to be intuitive and easy to use for simple status update tasks or project collaboration. They do not feature all the capability and functions of the full browser based solutions.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API is accessed through exposed Web Service End-Points.; ; Application data and functionality is exposed through these Web Services.; ; Full documentation is available that lists all exposed data elements, business objects and operations.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: The solution is provided on fully scalable platform and infrastructure.; ; The deployment is sized and architected such that the system will provide a responsive end user experience to all of the proposed users of the system.; ; The infrastructure includes network load balancers and clustered application/data tiers and Oracle monitors the performance and availability of Services environments through various tool-sets.; ; Monitoring information is used to tune the Services environment and improve Cloud Services performance through maintenance activities.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Oracle

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data at rest is encrypted in the database using Oracle Transparent Data Encryption (TDE) by default. TDE uses AES 256 for Master Key encryption and AES 128 for Tablespace key encryption.; ; Any files uploaded is encrypted at the storage tier leveraging OCI Storage AES256 encryption.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Exporting from the applications is standard capability and formats available include Excel/CSV and XML.; ; Also standard reporting capability provides multiple formats of output including: Excel, PDF, RTF, PowerPoint.; ; Proprietary formats include Primavera P6 XER or XML format, and Microsoft Project
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • Primavera XER or MPP project files
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • Primavera XER or MPP project files.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability and RPO/RTO Metrics are available through the Primavera Service Descriptions: ; https://www.oracle.com/contracts/docs/cegbu-service-descriptions-1840505.pdf; and the Aconex Service Descriptions:; https://www.oracle.com/contracts/docs/oracle_aconex_cloud_services___service_descriptions.pdf
• Approach to resilience: Oracle Cloud Services are deployed in resilient computing facilities with resilient infrastructure, redundant network connections, and power at each hosting facility.; ; Oracle cloud service data centers align with Uptime Institute and Telecommunications Industry Association (TIA) ANSI/TIA-942-A Tier 3 or Tier 4 standards and follow a N2 redundancy methodology for critical ; equipment operation. Data centers housing Oracle Cloud Infrastructure services use redundant power sources and maintain generator backups in case of widespread electrical outage. Server rooms are closely monitored for air temperature and humidity, and fire-suppression systems are in place. Personnel are trained in procedures to address security and availability events that may arise.
• Outage reporting: Any outages are initially reported to designated contacts via email.; ; High level Status Pages are also available.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: For service components managed by Oracle, Oracle’s access to Your Content is restricted to authorized staff on a need to know basis.; ; Oracle uses the principle of "Least privilege" in which user permissions and system functionality are carefully evaluated and access is restricted to the resources required for users or systems to perform their duties.; ; Oracle Cloud operations teams access Services environments through a DMZ environment inside a dedicated extranet isolated from Oracle's internal corporate networks. Only approved operations and support engineers with a valid account can access a customer environment using multi-factor authentication through a virtual private network (VPN).
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Oracle has adopted security controls and practices for Oracle Cloud Services that are designed to protect the confidentiality, integrity, and availability of Your Content that is hosted by Oracle in Your Oracle Cloud Services environment and to protect Your content from any unauthorized processing activities such as loss or unlawful destruction of data. Oracle continually works to strengthen and improve those security controls and practices.; ; Oracle Cloud Services operates under practices which are aligned with the ISO/IEC 27002 Code of Practice for information security controls, from which a comprehensive set of controls are selected.
• Information security policies and processes: Oracle’s overarching Organizational Security is described in the Oracle; Security Organization Policy and the Oracle Information Security Policy. The Chief Corporate Architect, who reports directly to the CTO, manages the functional departments directly responsible for identifying and implementing security controls at Oracle .; ; The Global Information Security, Global Product Security, Global Physical Security, and Oracle Security Architecture organizations comprise Oracle Corporate Security, which provides in dependent security policy, guidance and compliance oversight to Oracle worldwide.; ; The Oracle Security Oversight Committee (OSOC) oversees the implementation of Oracle-wide security programs, including security policies and data privacy standards. The OSOC is chaired by Oracle’s CEO, General Counsel, and Chief Corporate Architect.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Oracle Cloud Operations performs changes to cloud hardware infrastructure, operating software, product software, and supporting application software that is provided by Oracle to maintain operational stability, availability, security, performance, and currency of the Services. Oracle follows formal change management procedures to review, test, and approve changes prior to application in the production service.; ; The Oracle Cloud quality assurance process includes security-specific test plans. These test plans include the review of data visibility, access control, password control, administrative privileges, end-user role privileges, and data access rules. Security-specific testing focuses on operation and processing according to the Oracle Cloud design and specifications.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability assessment tools are used to identify security threats and vulnerabilities in the Cloud Services and Services environments. Formal procedures are in place to assess, validate, prioritize, and remediate identified issues. Oracle subscribes to vulnerability notification systems to stay apprised of security incidents, advisories, and other related information. Oracle acts on the notification of a threat or risk once it has confirmed that, both, a valid risk exists and that the recommended changes are applicable to Services environments.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Oracle evaluates incidents that create suspicions of unauthorized access to or handling of customer data whether the data is held on Oracle hardware assets or on the personal hardware assets of Oracle employees and contingent workers. When Oracle's GIS organization is informed of such incidents, it defines escalation paths and response teams to address those incidents. GIS will work with the Customer, internal LoBs, the appropriate technical teams, and law enforcement where necessary to respond to the incident. The goal will be to restore confidentiality, integrity, and availability of the Customer's environment, and to establish root causes and remediation steps.
• Incident management type: Supplier-defined controls
• Incident management approach: Oracle employees are required report suspected incidents in accordance with the Oracle Information Security Incident Reporting and Response Policy.; ; Every Cloud Service user is responsible for reporting information security issues. Customers can formally report security concerns according to the terms specified in the ordering document and according to the following information:; ; Reporting security vulnerabilities - an Oracle Cloud Services customer can use the Cloud Customer Support Portal to Report privacy concerns to Oracle’s Privacy office at privacy_ww@oracle.com; ; Incident reports and updates will be provided to the designated customer contacts.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 17%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amtivo Group Limited T/A British Assessment Bureau Ltd.
• ISO/IEC 27001 accreditation date: Monday 12 November 2018
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Amtivo Group Limited T/A British Assessment Bureau Ltd.
• ISO 9001 accreditation date: Tuesday 13 November 2018
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 65d8152c-ec54-479a-86ba-1c4fdde99b3e
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 42dd45c9-8308-4e05-8cad-7f34dab2b6e5
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at EMEA_COMMOPS@trccompanies.com. Tell them what format you need. It will help if you say what assistive technology you use.