RedOptima

RedOptima ODIN

RedOptima is a SaaS collision risk data analytics company. We predict the relative likelihood of road crashes occurring anywhere on the public road network with 80%+ accuracy. Applications of the technology have supported planning applications, STATS19 analysis, road safety prioritisation, active travel route planning, and asset management resource allocation.

Features

• Vision Zero-aligned predictive analytics for proactive road collision risk reduction.
• Zero-maintenance cloud solution removing the need for on-ground road sensors.
• Historical analysis identifying subtle safety patterns that new datasets miss.
• Network-wide collision prediction covering all roads regardless of asset density.
• Automated hazard perception modelling supporting active travel and decarbonisation initiatives
• Objective risk data for defensible planning and development control decisions.
• Secure web portal enabling remote access for cross-departmental data sharing.
• Cloud hosted Integration of hyper-local meteorological and satellite sensor data.
• Self-service data portability via on-demand CSV and flat-file downloads.
• Role-based access control with secure identity and authentication protocols included.

Benefits

• Reduce road collision frequency through targeted, data-driven safety interventions.
• Prevent serious injuries by intervening before high-risk collisions occur.
• Eliminate hardware costs associated with expensive on-ground sensor maintenance.
• Achieve total network-wide visibility for a fraction of traditional costs.
• Gain deeper insights through historical analysis compared to snapshot datasets.
• Ensure legal defensibility with objective, evidence-based data for planning appeals.
• Accelerate decarbonisation by identifying safe routes for sustainable active travel.
• Maximise ROI with resourceful, scalable SaaS versus bespoke infrastructure builds.
• Support cross-departmental collaboration through a unified cloud risk platform.
• Reach Vision Zero targets faster using proactive predictive safety strategies.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kam.hussain@redoptima.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

189124117730101

Contact

Kam Hussain
4407938859843
kam.hussain@redoptima.ai

About the service

• Service categories:
  • Application Development and Deployment
    • Analytics and business intelligence
      • Advanced and predictive analytics
        • Advanced and predictive analytics
      • Location and geospatial data management and analytics
        • Location and geospatial data management and analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Maintenance Windows: Scheduled maintenance for the platform is typically conducted during low-usage periods to minimise disruption. RedOptima provides advance notice for any planned downtime that may affect service availability.; ; Support Hours: Standard technical and operational troubleshooting support is provided during normal UK business hours (09:00 to 17:00, Monday to Friday, excluding bank holidays).; ; Geographic Jurisdiction: Data requests and analytics are restricted to the specific Area of Interest (AoI) defined in the Order Form. Users cannot request data for external local authorities unless they are a regional body with a multi-authority mandate.
• System requirements:
  • GIS software or Spreadsheet Software
  • Internet Browser
  • Email CLient

User support

• Email or online ticketing support: Yes
• Support response times: RedOptima provides 14x5 support from 05:00 to 19:00 UTC, Monday through Friday. Response times are dictated by severity: one hour for Severity 1 (critical) issues, four hours for Severity 2, and one business day for Severity 3. Outside of these weekday hours, including weekends, there is no listed standard support, and the system undergoes scheduled maintenance from Saturday afternoon to Sunday morning. While emergency phone numbers are provided for specific UTC windows, all defect corrections are explicitly performed during the defined 14x5 Hours of Support
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• AI chatbot: No
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: There's no custom web chat - Customers can reach out on instant messaging service like MS Teams at any point.
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: RedOptima provides a tiered support structure based on the severity of the issue, ensuring critical problems are prioritised. Severity Level 1 covers defects that render services inoperable, offering a one-hour response and a 24-hour resolution target111. Severity Level 2 applies to material impairments, providing a four-hour response222. Severity Level 3 covers minor issues, with a response within one business day3.Standard support is provided $14\times5$ from 05:00 to 19:00 UTC, Monday to Friday4. While the platform maintains a 99% monthly availability target, regularly scheduled maintenance occurs from Saturday afternoon to Sunday morning5.All support and account management are inclusive, with no extra pricing beyond the standard agreement. Each account receives a dedicated Account Manager and an associated Data Analyst. This analyst acts as a dual-purpose resource, backing up as a technical engineer to troubleshoot and provide IT support. This ensures that expert human oversight—both strategic and technical—is a core part of the RedOptima service without additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: RedOptima offers a robust three-month training programme designed to ensure seamless service adoption across diverse council departments. We provide intensive upskilling for two to three representatives per department, focusing on GIS capabilities, analytics proficiency, and the technical interpretation of RedOptima data.; ; To ensure flexibility, the curriculum is delivered through live virtual training sessions, which can also be conducted on-site depending on client requirements. These sessions are supplemented by a wealth of resources available via the RedOptima portal, including pre-recorded instructional videos, essential reading materials, and other technical documentation.; ; Beyond the initial training, users receive ongoing support to master the product interface and data request processes. This comprehensive approach ensures that staff are not only proficient in using the platform but are also equipped with the analytical skills necessary to translate predictive risk data into actionable safety improvements. Furthermore, each account is supported by a dedicated Account Manager and a Data Analyst, providing continuous technical and strategic guidance throughout the onboarding phase and beyond at no additional cost.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and Offboarding Accessibility; Multi-Modal Content: We provide comprehensive written documentation alongside instructional videos to cater to different learning styles and requirements.; ; Recorded Training: All live onboarding sessions are recorded and issued with full transcriptions for future reference and accessibility compliance.; ; On-site Support: Where necessary, we offer direct on-site assistance to ensure smooth implementation and tailored user training.; ; Open Formats: Documentation is provided in Open Document Format (ODF) to ensure it can be accessed using various software without proprietary restrictions.
• End-of-contract data extraction: Self-Service Portability: Throughout the contract term, users have continuous access to extract their analytics via on-demand, self-service flat-file CSV and geospatial data exports.; ; Data Ownership: RedOptima retains ownership of its proprietary collision risk models and analytics. The customer is granted a non-exclusive licence to use these services for their own internal business purposes during the term.; ; Supplier Data Handling: As the service is a purely predictive SaaS platform, customers do not typically "upload" their own sensitive data for storage; RedOptima processes data using Amazon Web Services (AWS).; ; Final Deletion: Upon termination, RedOptima follows strict data sanitisation protocols. RedOptima will return all material and data provided by the customer (to the extent practicable) and ensures that all Customer Data is deleted or anonymised as per the MSA.; ; Support: RedOptima staff are available to provide technical assistance during the offboarding phase to ensure all required final analytics reports have been successfully downloaded.
• End-of-contract process: The subscription fee covers the Core Context platform, providing historical (2013-2025) and predictive analytics, back-end maintenance via AWS, and direct data feeds (e.g. ice levels). Standard support includes strategy, operational, and technical troubleshooting led by dedicated Data and Business Analysts on upto weekly level (monthly in year 2, and quarterly in year 3). Bespoke work, such as custom Road Safety Strategy Reports or advanced data science consultancy, is chargeable at a blended day rate of £1,200 (ex. VAT).; ; To ensure effective knowledge transfer, formal training is capped at 2–3 people per department in the first year. This capacity tapers to 1–2 people per organisation in each subsequent year. Users may supplement these sessions with instructional videos and recorded transcriptions. Additional training beyond these caps is available as a chargeable consultancy service.; ; The agreement continues until notice is served (minimum one-year initial term). Upon termination, all licences and access to RedOptima’s proprietary models cease immediately. Users are responsible for extracting their analytics via self-service CSV or geospatial flat-files before the contract ends. RedOptima will delete or anonymise all Customer Data, though non-attributable aggregated data is retained for global benchmarks. All outstanding fees must be settled in full upon exit.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: The RedOptima service is accessed via a central portal where individual users log in using personal credentials to access training and resources. Users are permitted to place unlimited, client-wide data requests through a dedicated order form, subject to reasonable usage rates. Once processed, the final product is delivered directly via a download link sent to the user's email.
• Accessibility standards: None or don’t know
• Description of accessibility: Access Control: Data requests are restricted to the purchasing authority’s jurisdiction unless the buyer is a regional body (e.g. TfGM) with a multi-authority mandate.; ; Technical Support: RedOptima staff can manage data requests on client's behalf and provide direct assistance to ensure user success.; ; Accessibility: We provide geospatial exports alongside flat-file CSVs for universal MS Excel compatibility, ensuring access for users with limited GIS skills.; ; Visualisation: We advocate using QGIS, an open-source solution, for interpreting and visualising road risk data in cases where clients can't afford industry standard GIS tools.
• Accessibility testing: None.
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: To set up the service via the API, users must first obtain a unique Client ID and API Key through the RedOptima portal. These credentials authenticate each request, ensuring users only access their own organisation's data. Once authenticated, users can programmatically configure the same parameters available in the manual interface, such as defining geographical boundaries (GeoJSON), selecting vehicle classes, and choosing specific "influence groupings" like surface microclimate or hyperlocal weather.; ; Managing Changes and Limitations; Users can initiate new requests and track existing order statuses through the API. However, there are some limitations to ensure system integrity:; ; Immutable Orders: Similar to the portal, once a data request is submitted via the API, it cannot be edited or modified. Users must instead issue a new request if parameters need to change.; ; Security Restrictions: The API does not allow users to view or interact with orders from other client organisations.; ; Rate Limiting: To prevent system spam and ensure fair usage, the API enforces standard rate limits.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: What can be customised; Clients can refine their data requests using a wide range of variables to ensure the output meets their specific requirements:; ; Time and Date: Requests can be filtered by specific start and end dates, as well as time of day (day or night).; ; Influence Factors: Users can select from over 60 predictors of collision risk, including hyperlocal weather, road surface friction, driver visibility, and surrounding vegetation.; ; Road Users and Vehicles: Requests can be subset by specific vehicle classes.; ; Geography: Users can define the geographical area for their request, such as by uploading GeoJSON files.; ; Output Format: The shape and format of the data (e.g., shapefiles or specific grid types like hexagons) can also be customised.; ; How users can customise; Customisation is managed through the data request order form within the RedOptima portal. For more advanced integration, these same parameters can be configured programmatically via the API to automate requests into existing client workflows. Additionally, for clients with robust internal datasets, RedOptima can consider utilising that client-provided data to further refine and improve the accuracy of the predictive modelling.

Scaling

• Independence of resources: RedOptima guarantees resource independence through AWS-native automated scaling and multi-tenant partitioning, routing user requests to isolated execution environments to prevent "noisy neighbour" interference. We deploy multiple API instances managed by a supervisor; if one instance fails, it is automatically restarted to ensure continuity. High-demand tasks are managed via a First-In-First-Out (FIFO) queuing system, ensuring fair, sequential processing. To maintain equitable performance, we implement resource quotas and throttling, preventing any single organisation from monopolising capacity. Resources span multiple AWS Availability Zones; if a zone reaches peak demand, traffic is automatically rerouted, maintaining consistent performance for all users.

Analytics

• Service usage metrics: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users extract analytics through a secure, self-service web portal. The platform provides two primary export methods: geospatial data formats for integration into GIS software (RedOptima advocates for the open-source solution QGIS) and flat-file CSVs for universal compatibility with spreadsheet software. These exports include historical collision risk data (typically the most recent five years) and are available for any geography within entire local authority networks. RedOptima staff can also initiate data requests to assist users. Because the service is a hosted SaaS model, no physical data extraction is required upon contract termination; users simply download their required reports before access expires.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • .shp
  • .geojson
  • .wkt
  • .tab
• Data import formats: Other
• Other data import formats:
  • .shp
  • .geojson

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: We implement an additional layer of security using unique tokens provided to each client instance and user to authenticate all communications via the load balancer.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: VPC Isolation: All internal instances reside within an AWS Virtual Private Cloud (VPC), providing a logically separate network unreachable by other tenants.; ; Network Partitioning: Subnets utilize stringent Network Access Control Lists (NACLs) and Security Group rules to isolate environments (e.g., development cannot communicate with production).; ; Intrusion Detection: The Suricata NIDS scans all internal traffic passing through the Proxy and VPN gateways in real-time.; ; Proxy Interception: All outbound internet access is forced through a Proxy Server utilising Squid + SslBump to decrypt and scan internal packets for malicious activity.

Availability and resilience

• Guaranteed availability: RedOptima guarantees a Monthly Uptime Percentage of at least 99.9% for its Core Context product. Availability is defined as the service being reachable and the API responding to authenticated requests. To maintain this standard, the architecture leverages multiple AWS Availability Zones and automated instance recovery.; ; In addition to Client’s other rights and remedies under the Agreement, Client will receive a credit equivalent to 3 days of Service added to the end of the then-current Service term at no charge to Client for each period of 1 day that the Hosted Services are not available.; ; The aggregate maximum number of Service Credits to be issued by the Company to Client in a single calendar month shall not exceed fifteen (15) days of Service. The Service Credit does not apply to any services that expressly exclude this Schedule or to an event caused by force majeure.
• Approach to resilience: RedOptima ensures resilience through a multi-layered architectural approach. All infrastructure is hosted in the AWS Ireland Region, utilising three separate Availability Zones (independent data centres) to provide native fault tolerance. If one data centre experiences a technical incident or peak demand, traffic is automatically rerouted to maintain steady performance.; ; At the application layer, we deploy multiple API instances managed by a supervisor that automatically restarts any failed instance to ensure continuity. We utilise AWS Auto Scaling to dynamically adjust resources in real-time, preventing performance degradation during demand surges.; ; Data resilience is maintained through regular automated backups and AWS KMS encryption. Our Business Continuity and Response Plan defines a Recovery Time Objective (RTO) and Recovery Point Objective (RPO) of 24 hours for critical failures. Network-level resilience is provided by Suricata NIDS and redundant VPN/Proxy gateways, ensuring secure and persistent access. Standard monitoring through the ElasticStack SIEM provides continuous alerting on system health, allowing for proactive incident response
• Outage reporting: RedOptima manages outage reporting through a structured communication process to ensure customers remain informed during service disruptions.; ; Email Alerts: RedOptima provides proactive notifications via email to the primary customer representatives specified in the Order Form in the event of any planned maintenance or unscheduled outages.; ; Maintenance Notifications: For planned maintenance that may result in downtime, RedOptima issues written notice at least 48 hours in advance.; ; Support Portal: Users can report suspected outages or performance issues through the support desk, which categorises tickets by priority (Critical, High, Medium, or Low) with defined response and resolution targets.; ; Direct Liaison: Our Data and Business Analysts provide standard operational and technical support, acting as a direct point of contact for troubleshooting and status updates during incidents.; ; Internal Monitoring: While we do not maintain a public-facing dashboard, our infrastructure is continuously monitored by the ElasticStack SIEM and Suricata NIDS, which generate internal alerts and triggers to initiate our Business Continuity and Response Plan

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: RedOptima enforces strict access control through Django’s Role-Based Access Control (RBAC) framework. Users are assigned specific roles—such as Subscriber or Pilot—which strictly define their permissions within the management interface. We implement rigorous data isolation; logical controls ensure users can only access data belonging to their specific Local Authority, preventing cross-tenant unauthorised access.; ; Management interfaces are further protected by rate-limiting and mandatory account expiry dates to mitigate credential abuse. Support channels follow the principle of least privilege, ensuring staff only access the minimal data required to resolve tickets, with all administrative actions fully audited in our SIEM.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: No
• Security governance certified: No
• Security governance approach: RedOptima’s security governance is built on a supplier-defined framework that integrates risk management directly into the SDLC. We utilise STRIDE threat modelling and NIST standards to define security requirements from project inception.; ; Governance is enforced through mandatory code reviews and automated Veracode scans, ensuring high-level application integrity. We maintain a clear segregation of duties; only authorised personnel can release changes to production via a formal Jira-based approval workflow. While inheriting AWS’s physical certifications, our internal governance ensures continuous compliance through real-time SIEM monitoring and regular policy reviews by senior leadership.
• Information security policies and processes: RedOptima operates under a comprehensive set of supplier-defined security policies that govern all aspects of our service delivery. Our primary framework is documented within our SDLC Policy, Patch Management Policy, and Network Intrusion Detection System Policy.; ; Reporting Structure; Our security governance follows a top-down approach. The CTO holds ultimate accountability for security strategy and policy approval. Technical leads are responsible for ensuring compliance within development teams, while the security operations team monitors infrastructure. Any high-risk changes or emergency patches require formal Request for Technical Change (RTC) approval from the CTO before implementation.; ; Ensuring Compliance; We ensure policies are strictly followed through a combination of automated and manual controls:; ; Automated Verification: We use Veracode for static code analysis, mandating high security scores (typically 99/100) before code can progress.; ; Workflow Enforcement: Our Jira-based workflow prevents changes from reaching production without documented peer reviews and testing in isolated environments.; ; Continuous Monitoring: The ElasticStack SIEM and Suricata NIDS provide real-time auditing. Any deviation from established security baselines triggers immediate alerts for investigation.; ; Segregation of Duties: Logical access controls ensure that those developing the code do not have the permissions to self-approve or deploy to production.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: RedOptima utilises a rigorous Change Management Framework to track service components and assess security impacts. All source code and configurations are version-controlled in Git and documented within Jira throughout their lifecycle. To prevent configuration drift, we manage infrastructure using Terraform, Puppet, and Ansible.; ; Security assessments are integrated into the Jira workflow. Changes are evaluated against STRIDE best practices during the design and testing phases. This process ensures that potential security impacts are identified and remediated before any change reaches the "Released" status in production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: RedOptima employs a proactive vulnerability management process integrated into our SDLC. We assess potential threats using Veracode Static Analysis, achieving a score of 99/100 to ensure application integrity. External threats are monitored via Suricata NIDS and Squid Proxy, scanning all traffic for malicious activity in real-time.; ; We obtain threat information from AWS security feeds, CERT notifications, and vendor RSS feeds.; ; Patching timelines are strictly defined by criticality:; ; High/Emergency threats: Deployed within 8 working hours.; ; Critical application flaws: Fixed within 15 days.; ; Medium risks: Addressed within 7 working days for infrastructure or 180 days for applications.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: RedOptima identifies potential compromises using Suricata (NIDS) and ElasticStack SIEM. All infrastructure logs, including AWS VPC Flow Logs, VPN, and Proxy traffic, are aggregated centrally for real-time analysis. When an alert is triggered, our Incident and Change Management Policy is activated to contain the threat and initiate investigation.; ; Our response speed is based on criticality: Emergency threats to the network are addressed within 8 working hours. High-priority incidents follow a formal Request for Technical Change (RTC) process, requiring CTO approval to ensure rapid, secure remediation
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: RedOptima employs pre-defined, supplier-controlled processes for managing service defects. Users report incidents via a dedicated support email or telephonic primary and emergency numbers, classifying them as Severity Level 1, 2, or 3. We respond to Severity Level 1 issues within one hour, working continuously until resolution, with a 24-hour target. Incident progress and resolutions—delivered as workarounds, patches, or releases—are communicated through the support desk. RedOptima ensures standardised treatment for all customers, providing service credits of three days for every day of unavailability.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Upto two collision risk data exports including ground truth validation studies on road condition, weather, traffic for the most recent 5-year period. Available from 3 wards and up to full local authority network. ; Timeline:~3 months.; For regional bodies, we can be flexible in producing data for 2-3 full constituent networks.
• Link to free trial: https://www.redoptima.ai/work-with-us

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Introducing transparency to pay and reward processes
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kam.hussain@redoptima.ai. Tell them what format you need. It will help if you say what assistive technology you use.