Stribe

Stribe

Stribe is cloud-based staff survey and employee voice software. It helps HR/People teams to run effective surveys, analyse results clearly, and prioritise actions based on feedback.

The platform is supported by a people science team, helping with survey design, analysis, and reporting to ensure feedback is relevant and usable.

Features

• Flexible pulse, quarterly, annual and ad-hoc employee surveys
• Self-service dashboards with real-time team and demographic reporting
• Automated onboarding, offboarding, and time-based surveys
• Built-in AI summaries, benchmarking, and custom KPIs
• Fully accessible software to support dispersed and deskless workforces
• Answer surveys through login, email, app, QR code, or links
• Always-on employee voice messenger for confidential feedback
• Peer-to-peer recognition through Stribe shout-outs
• iOS and Android apps for frontline employees
• Dedicated customer success manager and people science teams

Benefits

• Tailor surveys to organisational priorities and employee needs
• Increase participation through simple, accessible survey design
• Identify priorities using clear, actionable and tailored dashboards
• Reduce complexity with straightforward survey and reporting tools
• Maintain engagement through follow-up communications and published results
• Monitor organisational culture and values over time
• Capture employee feedback outside formal survey cycles
• Strengthen connection and recognition across teams
• Access expert support for survey design and analysis
• Support improvements in engagement, retention, and wellbeing

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@stribehq.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

189189196057064

Contact

Kieran Innes
07429341542
admin@stribehq.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Core Human Resources Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Stribe is a fully cloud hosted platform that requires internet access
• System requirements:
  • Internet access is required to access Stribe
  • An organisation email address is required to access Stribe

User support

• Email or online ticketing support: Yes
• Support response times: Our customer success team are available via online chat, email, and telephone during standard office hours (8am and 6.30pm GMT), Monday - Friday (not inclusive of bank holidays). ; ; Our SLA is to respond to online chat support within 30 minutes; emails within one hour; and telephone voicemails within two hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Screen reader support: the Messenger is accessible via screen readers; ; Keyboard navigation: Every component of the Messenger can be accessed using a keyboard without requiring a mouse or trackpad.; ; Colour contrast: all text in the web Messenger is clearly visible when using colours with enough contrast.
• Onsite support: Yes, at extra cost
• Support levels: All customers receive a standard level of virtual support at no additional cost. This includes unlimited support, training, and guidance from a dedicated Customer Success Specialist. Support is available via in-platform chat, email, Microsoft Teams, or telephone, Monday to Friday, 8:00am–6:30pm GMT.; ; Customers also have access to Stribe’s online help centre, resource library, and customer webinars.; ; Specialist support from Stribe’s people science team is included as standard. This covers guidance on survey design, results interpretation, benchmarking, and action planning.; ; Optional enhanced support is available at additional cost. This includes on-site support, tailored strategy sessions, and in-person or bespoke training. Pricing for enhanced support is set out in the Pricing Document on a day-rate basis. The scope and cost of any enhanced support are agreed in advance with the customer.; ; Stribe does not require a separate technical account manager or cloud support engineer. The platform is fully managed and supported by Stribe, with technical and product support provided by the Customer Success Specialist as part of the standard service.; ; This approach ensures customers have a single point of contact who can support both technical queries and day-to-day use of the platform, without the need for additional roles or support contacts.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Stribe provides structured onboarding and implementation support to help organisations adopt the software effectively. All customers receive a dedicated Customer Success Specialist who supports setup, implementation, launch, and post-launch use of the service.; ; Customers are provided with onboarding resources, including communication templates, FAQs, digital assets, print-ready materials, and video content to support internal rollout. A launch plan is co-created and agreed to support initial adoption and engagement.; ; Unlimited virtual training is provided as part of onboarding and includes guided sessions to support administrators and users in using the platform effectively.; ; Following launch, customers receive ongoing guidance and support, including access to online training tailored to their needs. Specialist guidance from Stribe’s people science team is included and covers survey design, analysis, interpretation of results, and action planning.; ; Optional on-site onboarding, training, and launch support is available at additional cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • CSV
  • Video - MP4
• End-of-contract data extraction: Customers can export their data from Stribe at any time during the contract. Data is available in standard CSV format and can be downloaded directly through the platform using built-in export functionality.; ; At the end of the contract, customers are able to fully export their data. A dedicated Customer Success Specialist is available to provide support with data extraction if required, ensuring all relevant data can be retrieved before service access ends.; ; Data export is designed to be straightforward and does not require specialist technical knowledge.
• End-of-contract process: All standard offboarding activities are included within the contract price. No additional charges apply for contract exit or data extraction.; ; Towards the end of the contract, the Customer Success Specialist initiates the offboarding process and supports the customer through account closure. Customers are prompted to export their data from Stribe using the built-in export functionality.; ; Support is provided to guide offboarding communications for managers and employees. Guidance and best-practice documentation for offboarding is available through Stribe’s online help centre.; ; Customer data is retained and securely deleted in line with the terms of the contract and data protection requirements. All offboarding activities and communications are recorded in an internal tracking system to ensure the process is completed fully.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The responsive mobile website has full feature parity with the main desktop version. The native mobile apps for iOS and Android also have complete feature parity for the day-to-day features for end-users (employees). ; ; The administration of Stribe's features are only supported on the desktop or mobile website.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Stribe’s API enables complete interaction with our service, mirroring the functionality available through our website. Customer organisations can use the API to fully set up and configure their accounts, manage user permissions, and adjust settings. This includes integrating with other systems. To start using the API, organisations must authenticate via OAuth 2.0, providing robust security and simplified access control.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Stribe allows customers to customise the service at both platform and feature level. Customisation is managed by authorised administrators within the customer organisation.; ; Who can customise the service:; Customisation is carried out by organisation administrators. Administrator permissions can be assigned and restricted by feature to control access and responsibility.; ; How users customise the service:; Customisation is completed through the Stribe web application. In some cases, Customer Success can also help configure surveys and reporting in line with organisational objectives.; ; What can be customised:; ; Platform branding and features; -Organisation branding, including logos and colour settings; -Configure selected platform features; ; Survey strategy; -Survey approach and structure, supported by Customer Success and people science specialists; -Alignment of surveys to organisational priorities and objectives; ; Surveys; -Survey templates, questions, and benchmarks; -Number and type of questions used within surveys; ; Survey communications; -Survey introductions ; -Messaging used when publishing survey results; ; Dashboards and reporting; -Configuration of Core Themes to focus on engagement measures relevant to the organisation; ; Employee Messenger; -Configuration of message categories to support structured reporting and theme analysis; ; User roles and permissions; -Custom admin roles, with permissions set on a per-feature basis

Scaling

• Independence of resources: Stribe is hosted on a public cloud infrastructure designed to scale automatically with demand. Resources are allocated dynamically and monitored to ensure customer usage does not affect the performance or availability of the service for other users. This approach supports consistent performance during peak usage, such as large-scale survey launches.

Analytics

• Service usage metrics: Yes
• Metrics types: Stribe provides role-based access to real-time analytics through in-platform dashboards and reporting tools. Service metrics focus on service usage, participation, and insight generation. These include:; ; Workforce metrics:; ; -Active employee counts; -Employee turnover; -Workforce demographics; ; Survey analytics:; ; -Survey response rates; -Average and custom engagement scores; -Custom core theme KPIs aligned to organisational priorities; -Sentiment analysis of free-text comments; -Percentage of responses with comments; -Word tiles and key phrase extraction; -Trend analysis and demographic breakdowns; -Internal and external benchmarking; ; Employee voice and recognition metrics:; ; -Average time to close messages; -Message volume by segment; -Common themes from messages; -Recognition values, keywords, and usage
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Customer data can be exported from Stribe at any time using built-in export functionality. Data is provided in standard CSV format and can be downloaded directly by authorised administrators without specialist technical knowledge.; ; Survey reports and dashboards can also be exported in PDF, PNG, or Presentation formats.; ; Where additional assistance is required, a Customer Success Specialist is available to support administrators with exporting data. This support is included as part of the standard service.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Zip
  • PNG
  • Powerpoint
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our cloud hosting provider offers a 99.99% uptime which we pass onto our customers.; ; Users affected by availability issues can receive time-credit on their account.
• Approach to resilience: Available on request
• Outage reporting: Stribe communicates service outages and service disruptions directly to customers. Notifications are provided by email to nominated customer contacts, with updates shared as issues are identified and resolved.; ; Service availability is monitored internally, and customers are kept informed through direct communication where an outage impacts service use.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted at an API level using controls set by the customer
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials; Cyber Essentials Plus
• Information security policies and processes: Stribe maintains a set of documented information security policies and processes aligned with recognised best practice. These policies are reviewed and enforced as part of our ongoing security governance.; ; As part of our Cyber Essentials Plus certification, all employees receive training to understand their information security responsibilities, including the secure handling of customer and company data. Compliance with security policies is a requirement of employment.; ; Information security responsibilities are clearly defined, with oversight held by senior management. Security policies and controls are embedded into day-to-day operations, supported by access controls, secure development practices, and incident management processes.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Stribe follows a controlled configuration and change management process for all components of the service.; ; Service components and features are version-controlled and tracked throughout their lifecycle, from development through to release. ; ; New features and changes are developed and tested in a separate staging environment prior to release. This allows for functional testing, security review, and validation before changes are introduced into the live service.; ; Where appropriate, features are configurable by authorised administrators, allowing organisations to manage which functionality is available within their environment. Changes to the live service are deployed in a controlled manner to minimise risk and disruption.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Stribe operates an ongoing vulnerability management process:; ; Potential vulnerabilities are identified through a combination of secure code reviews, automated testing, and continuous server and application logging.; ; Where a vulnerability or security issue is identified, fixes are prioritised based on risk and severity. Patches are deployed first to a staging environment for testing and validation before being put live. Security-related patches are deployed promptly to minimise exposure.; ; Information about potential threats is informed by internal monitoring and testing, as well as external sources such as software dependency updates, security advisories, and vulnerability disclosures relevant to the technologies used by the service.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We employ extensive server monitoring software to help identify a potential breach/compromise. We will respond immediately following our documented incident management process, which contains details of the steps to be taken. Depending on the severity of a given incident, we have different response time SLAs internally.
• Incident management type: Undisclosed
• Incident management approach: Stribe uses a defined incident management process to identify, triage, resolve and communicate service issues. We maintain pre-defined procedures for common incidents such as service degradation/outages, third-party disruption and security events, including severity classification, escalation and post-incident review. Users can report incidents via our support email and/or in-app support. Reports are logged and tracked internally, acknowledged promptly, and prioritised based on impact. For significant incidents we provide updates during the event and a final incident report summarising impact, timeline, root cause, mitigations applied and preventive actions.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 3%
• Between £500,001 and £1,000,000: 6%
• Between £1,000,001 and £2,500,000: 12%
• Between £2,500,001 and £5,000,000: 18%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 50015aef-e682-40da-a44c-1c52ba753bf8
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 39f8a2a3-7732-416d-a722-b18395d9c1f7
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Working conditions which promote an inclusive working environment and promote retention and progression

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@stribehq.com. Tell them what format you need. It will help if you say what assistive technology you use.