Signicat

ReadID

ReadID; DIATF Component and Orchestration Certified Service Provider verifying Passports, BRPs, BRCs and other Identity Documents on smartphones using NFC chip technology. ReadID orchestrates Biometric/Facial and Optical verification where required.

ReadID is provided as SaaS with mobile SDKs, or a white-label ready-to-use app, or in client-only format.

Features

• Verification of all ICAO9303 Passports, ID/Residence Permits
• Optical verification of documents and facial verification
• Machine Readable Zone scanning/OCR optimised for smartphones
• Secure, Straight-through processing - no manual steps
• Extraction of High-resolution face image from the chip
• Digital signature verification and cloning detection
• SDK to build into own app and Ready-to-use app
• Digital Travel Credential (DTC) creation and support
• Server-side (REST) APIs to get access to verification results
• Management Portal and Customer analytics dashboard for performance measurement

Benefits

• Digital Identity and Attributes Trust Framework (DIATF) certified
• No manual input, no OCR mistakes using NFC
• Server-side verification allows for self-service remote verification
• Secure and privacy-friendly, Good Practice Guide (GPG) 45 High Compliant
• Customisable UX, easy to use by end users
• Dynamic animations help users, maximising conversion and satisfaction
• Full control over customer journey
• Fully automated and scalable; full document coverage with optical fallback
• Data via ReadID server in (signed) XML, JSON, and PDF
• High-resolution image in chip for better face verification

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk-gov@signicat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

189298107258684

Contact

Jim Slevin
07771976003
uk-gov@signicat.com

About your service

• Service categories:

  Applications

  Customer relationship management

  • Digital commerce
  • Customer service
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Identity Verification and Authentication Services across multiple use cases.; ; Optical identity document verification (OCR) or biometric verification including face (liveness, matching and quality) are associated services.; ; Supply of "Utopia" Passports and eID Cards for development and testing purposes can be added.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: ICAO 9303 NFC chip verification requires a suitable iOS or Android device as i.e. smartphones.
• System requirements:
  • Android mobile phones/tablets with NFC (Android v7 and higher)
  • IPhones with NFC (from iOS 14, iPhone 7 and higher)

User support

• Email or online ticketing support: Yes
• Support response times: The response time depends on the priority, see Service Definition document for full details.; There is 24x7 support for highest priority issues; for other issues, office hours apply.; ; Online ticketing system is available to customers only - not open to end users. WCAG support question below is therefore not applicable to online ticketing system.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: There are generic support channels (email, phone).; Support is included in the price.; Additional professional services are available at a daily rate as per SFIA rate card.; Each customer will get a primary technical contact during the implementation phase. On request, this can be continued after the implementation phase.; Extended support hours are possible at additional costs.; For P1 incidents there is 24x7 support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: At the start there will be a kick off with the customer, in which the use-case will be explained and understood. Then we explain the technology and options regarding potential (happy/unhappy) flows, technical integration and business rules. Throughout the implementation phase a technical implementation lead is made available to the customer.; ; If the SDK is used, the customer (buyer) has full control over the functionality and UX of the app, and thus has to provide own user documentation. Templates are available from Signicat.; ; For the white label app there is user documentation provided by Signicat.; ; We can provide additional online and onsite user training as needed.; ; Of course, we provide implementer and developer documentation to explain our SDKs, APIs and other aspects of the service implementation - all accessed through an IAM managed customer portal.; ; In addition to supported onboarding Inverid offers the production and supply of happy flow and unhappy flow Test Documents (both ID Card and Passport formats) for country "Utopia" for development, testing and training purposes.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The ReadID server API allows extracting of all identity document data.; ; The ReadID servers only cache the identity document information, i.e., we do not provide long-term storage, since we do not need to have access to this very privacy sensitive information. This data will also have been extracted during the contract.; ; Audit information can be extracted at the end of the contract.
• End-of-contract process: There are no additional offboarding costs.; ; Access to the API is removed. Customer (buyer) will have to stop using the SDK/libraries at the date the contract ends.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Via documentation portal and the management portal. Management portal allows to onboard/offboard customer staff.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Yes. The solution to use NFC technology requires a smartphone.; ReadID Ready, the ready-to-use white-label app, can be triggered from a desktop or mobile web-session through, for example, a QR code or deep link. This allows for a "web-to-app" flow starting on a desktop. ; ; There is a desktop (browser) based management portal for the service, but this is only for the customer (administrator) to manage the service, not to use the service.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: If the Customer uses the ReadID SDK, the service interface to the end-user will be defined by the Customer. For ReadID Ready, the ready-to-use app is provided by Signicat directly to the end-user.; ; Technically, the interface to the back-end of the service is via a REST-API.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Regular usability end-user testing is conducted.
• API: Yes
• What users can and can't do using the API: There is a client-side SDK/API, i.e., to implement into a mobile app. This can call the Machine Readable Zone (MRZ) scanning and Visual Inspection Zone (VIZ) capture functionality and the NFC reading functionality, as well as the biometric verification.; ; There is server-side REST API, to get the results of the identity document VIZ capture, (chip) data and (chip) verification results.; ; In case of orchestration with optical (OCR) and/or biometric facial verification, additional results will be provided via the same server REST API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: ReadID can be considered a toolbox, where the customer (buyer) can determine how to use it and integrate this in the mobile app. For example, how to implement the UX and what security mechanisms to use, or what documents to accept. Full customisation and language support is possible. ; ; There is a white-label ready-to-use app (ReadID Ready) which can be customised, by Signicat or by customers, including for specific branding requirements and preferred user journey.; ; Also, there is a Client-Only option for specific use cases that is fully customisable as well.

Scaling

• Independence of resources: ReadID is fully automated and can scale almost unlimitedly. ReadID undertakes auto-scaling.; ; ReadID can be provided as a multi-tenant environment (shared resources) or as a single-tenant environment which is fully at the disposal of the customer.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics on ReadID's operations are supplied via an online management portal in which the customer (buyer) can see information such as the number of transactions executed per period of time (hour, day, month, year, etc.) and audit logs.; ; In addition the customer (buyer) will have access to the specific Customer dashboard containing details such as processed documents, security features, countries and smartphones.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Identity document data is exported via the provided REST API (JSON, XML, PDF, DTC).; Alternatively, the management portal allows manual export (JSON, XML or PDF). Exported data is encrypted and can be signed.; ; Billing data is exported via the management portal, as CSV.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • XML
  • PDF
  • DTC
• Data import formats: Other
• Other data import formats: DTC (Digital Travel Credential)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We offer a 99.5% availability in our default SLA. This may be increased by request.
• Approach to resilience: We use a combination of 1) several servers that are stateless and automatically restart if unhealthy, 2) redundant database and 3) several availability zones.
• Outage reporting: We monitor the service via different means, including automated end-to-end tests. If there is an outage, the customer is notified via email.; ; The customer has the option to access a customer dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: For the management interface two-factor authentication is used.; ; For the support channel one-factor authentication is used.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Most important roles for the security polices are a CISO and DPO.; ; Our ISO27001 ISMS and Security documentation details the information security policies and processes, including internal and external audits if they are properly followed. Details are available upon request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use a state of the art source code repository system, including issue tracking. We combine this with processes such as manual code reviews and automated source code scans.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We have very strict processes for this, including monitoring public sources for known vulnerabilities and frequent patching.; ; Details are available to customers.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We use a combination of an intrusion detection system, centralized logging on different layers and a 24x7 team to respond to potential compromises.; ; Details are available to customers.
• Incident management type: Undisclosed
• Incident management approach: This is part of our ISO27001 certified ISMS, and includes a formalised data breach policy.; ; Details are available to customers.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The free to use ReadID Me personal app is available in the App and Play Store.; ; Contact us for access to other iOS or Android apps.; ; Access to the APIs can be provided via the sandbox environment.
• Link to free trial: For Android this is: https://play.google.com/store/apps/details?id=nl.innovalor.nfciddocshowcase or For iOS this is: https://apps.apple.com/nl/app/readid-nfc/id1463949991. General info via https://www.signicat.com/products/identity-proofing/readid-me.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 2.5%
• Between £1,000,001 and £2,500,000: 5.0%
• Between £2,500,001 and £5,000,000: 7.5%
• Over £5,000,001: 12.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TUV Austria
• ISO/IEC 27001 accreditation date: Sunday 16 February 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 51318b30-4786-479e-ae86-32ebc315268c
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4c7bd2aa-520b-4844-a6e6-9ebcf3013b61
• Other security certifications: Yes
• Any other security certifications:
  • ISO27701:2019
  • SOC2 type 2

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk-gov@signicat.com. Tell them what format you need. It will help if you say what assistive technology you use.