Unisys Limited

Intelligent Cloud Management with AIOps

Unisys AIOps revolutionises IT operations with AI-driven insights, offering proactive problem-solving and strategic resource optimisation. It’s the key to agile, cost-effective, and efficient digital infrastructure management in a multi-cloud world. Elevate your IT with our intelligent, automated solutions tailored for the future.

Features

• Intelligent Capacity Management: Optimise resource use, forecast costs.
• Root Cause Analysis: Pinpoint incident origins, reduce resolution time.
• Proactive IT Operations: AI insights enable prevention of issues.
• Strategic Resource Optimisation: Align IT operations with business goals.
• Data-Driven Insights: Provide actionable intelligence for IT efficiency.
• Advanced Analytics: Utilise ML for significant event identification and analysis.
• Automated ITSM Integration: Seamlessly implement optimisation recommendations within existing ITSM.
• Visualisation Dashboards: Persona-based access for tailored RT data insights.
• Scalable Automation: Diverse use cases, adapt to evolving business needs.
• Continuous IT Improvement: Strategic insights foster ongoing infrastructure, process enhancement.

Benefits

• Reduces Operational Issues: Proactively prevent problems, ensuring smooth IT operations.
• Cuts Resolution Times: Swift incident handling via root cause analysis.
• Optimises Resource Allocation: Intelligent management maximises cloud efficiency.
• Enhances Strategic Planning: Align IT performance with business objectives.
• Forecasts Costs: Predictive analytics provide cost visibility, budgetary planning, control.
• Improves Decision Making: Data-driven recommendations for better resource utilisation.
• Streamlines Processes: Automation integrates with ITSM to optimize operational workflows.
• Facilitates RT Monitoring: Dashboards offer immediate insights, situational awareness, response.
• Supports Business Growth: Scalable solutions adapt to evolving needs.
• Ensures Predictable Deployments: Clear timelines, focused deliverables enable effective project.

£180 to £1,441 a unit

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cloudstore@unisys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

189405689857363

Contact

Simon Arnold
+44(0)7808391153
cloudstore@unisys.com

Planning

• Planning service: Yes
• How the planning service works: Unisys AIOps streamlines cloud implementation with a comprehensive plan tailored to your needs. We start with workshops to understand your environment and objectives. Our solution design is then customised, ensuring technical readiness for deployment. We guide you through deployment options, from on-premises to multi-cloud, to find the best fit. Integration with existing ITSM tools is meticulously planned for a seamless transition. We provide training to empower your staff with the necessary skills to manage the new system effectively. Post-deployment, we focus on continuous improvement, refining processes and leveraging AI insights for ongoing optimisation. Our approach ensures a smooth, efficient, and future-proof cloud environment.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Hybrid Cloud Environments: Combining on-premises, private, and public clouds.
  • Multi-Cloud Infrastructures: To avoid vendor lock-in.
  • Public Cloud Platforms: Such as AWS and Azure.
  • Private Cloud Deployments: Offering enhanced security and control.
  • Managed Cloud Services: Where Unisys manages the cloud infrastructure.
  • On-Premises DCs: For organisations preferring to host services internally.

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Unisys AIOps indirectly supports cloud migration by enhancing operational efficiency and providing strategic insights. While not a migration service, its features like intelligent capacity management and root cause analysis can inform migration decisions. The AI-driven insights help in understanding current infrastructure utilisation, which is crucial for planning migrations. Additionally, the automation capabilities can streamline the transition process by identifying and resolving potential issues in advance. By optimising the existing environment, Unisys AIOps ensures that systems are in the best possible state before migration, facilitating a smoother transition to the cloud.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Buyers should be aware of the following constraints regarding the Unisys AIOps service:; ; Integration Complexity: May require configuration for existing IT infrastructure and systems.; Data Dependency: Effectiveness relies on the availability and quality of IT operations data.; Scalability Challenges: Resource scaling in hybrid and multi-cloud environments during peak demands.; Regulatory Compliance: Clients are responsible for adhering to industry-specific regulations.; Training Requirements: IT personnel may need upskilling to manage the AIOps solution effectively.; Continuous Improvement Commitment: Requires ongoing assessment and refinement of IT operations processes.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: N/A

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 14/10/2021
• What the ISO/IEC 27001 doesn’t cover: All controls identified in ISO 27001 annex A are implemented across Unisys domains covered by global certificate number IS 58442. This includes the UK entity for this framework, Unisys Limited. The Statement of Applicability covers Unisys Managed Security Services, Cloud and Infrastructure Services, Application Services, Unisys Facilities and Administration, and IT Operations.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our plan over the contract duration includes: (1) Using resources in an environmentally responsible manner. We will continue to invest to minimise energy usage across our buildings, the largest contributor to our UK carbon footprint. Our flexible working policy reduces both our real estate footprint and associated corporate travel. We increasingly source energy from renewable sources, and this now accounts for 30% of purchased electricity (2) Working with sustainable partners in the supply chain. We assess key partners in our supply chain using several measures including independent sustainability ratings from EcoVadis. We seek to grow relationships with suppliers with formal ESG policies and those who are building out their ESG programs. (3) Fostering environmental responsibility among our employees (4) Reducing or eliminating the use of hazardous substances (5) Sustaining effective product recycling and reclamation programs, and (6) Continual improvement of our environmental performance. We set a 20-year target in 2006 to reduce our Scope 1 and Scope 2 Greenhouse Gas (GHG) emissions by 75%, and achieved that goal in 2021, 5 years ahead of schedule. Current objectives are to reach net zero GHG emissions for Scope 1 and Scope 2 sources by 2030 and to explore viable options to address residual, harder to abate Scope 1 and Scope 2 emissions. These include potential technological developments or tools such as renewable energy credits to address Scope 2 emissions and carbon credits to support climate mitigation activities beyond our value.

  Covid-19 recovery

  Unisys is an equal opportunities employer, focused on building a diverse workforce that represents the communities we live in and serve. Our flexible working policy supports the COVID-19 recovery effort, enabling effective social distancing, and supporting remote working. We support and have equitable processes for retraining and career development. Our Employee Development Plan features annual goal and performance reviews, training, and career development to give employees opportunities to achieve personal and professional goals. All Unisys associates have access to the Unisys University, which has over 50,000 training artefacts covering technical and soft skills development. Technology courses include in-demand areas such as cloud-based technologies and cybersecurity. We also care about supporting the physical and emotional wellbeing of our employees and provide a highly flexible benefits package with a wide range of leisure, lifestyle and wellbeing benefits for employees and their families. Awareness of these benefits are promoted by assigned wellness officers, who encourage employees to use the resources available. The wellness team also set regular challenges to promote fitness and the benefit of connecting with the environment.

  Tackling economic inequality

  Our flexible working policy supports the creation of employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas. Our ability to offer home-based roles opens up job opportunities to suitable candidates in all locations, and not just those in commuting distance of a Unisys office. The cloud and security services in scope of this contract cover in demand and high growth technologies. Throughout the duration of this contract, Unisys associates will gain practical experience and highly desirable and transferable skills in the design and delivery of services these high-demand and high growth sectors. This will enhance their opportunity for career development and advancement within or outside Unisys. Career and skills development is supported by an Employee Development Plan features annual goal and performance reviews, training, and career development to give employees opportunities to achieve their personal and professional goals. All Unisys associates have access to the Unisys University, which has over 50,000 training artefacts covering technical and soft skills development. Technology courses include in-demand areas such as cloud-based technologies and cybersecurity. We also have alliances with (but not limited to) Google; Apple; Oracle; Cisco; Dell; EMC; Intel; Motorola; Micro Focus; Red Hat; Symantec and VMware and have access to alliance training and certification programs to further expand the range of career development opportunities for our staff.

  Equal opportunity

  Unisys is focused on building a diverse workforce that represents the communities we live in and serve. Our objectives are to have a workforce that represents the populations we serve and to have equitable processes in place to support the recruitment, renumeration, advancement and retention of all associates. Throughout the contract Unisys will make measurable progress across all career levels to align our workforce representation with market expectations and beyond for Women and people from underrepresented groups (ethnicity/race, LGBTQIA+, people with disabilities and Veterans). An example is our annual pay equity review. Results are monitored and any issues addressed. Reported data for the 2023/24 UK gender pay gap report shows that the gap is minimal, with women earning 98p for every £1 that men earn when comparing median hourly pay. In terms of development, the skills required to deliver the cloud and security services in scope of this contract are in high-growth sectors. Throughout the duration of this contract, Unisys associates will gain practical experience and highly desirable and transferable skills in the design and delivery of services these high-demand and high growth sectors. This will enhance their opportunity for career development and advancement within or outside Unisys. Career and skills development is inclusive and supported by an Employee Development Plan. All Unisys associates have access to the Unisys University, which has over 50,000 training artefacts covering technical and soft skills development. We are committed to respecting and preserving basic human rights. Our zero-tolerance policy to any form of slavery or forced labour extends to our supply chain. We require our partners to sign and abide by the Unisys Business Partner Code of Conduct, which mandates that they comply with all applicable laws, rules, and regulations in every location where we conduct business together.

  Wellbeing

  We care about supporting the physical and emotional wellbeing of our employees and provide a highly flexible benefits package with a wide range of leisure, lifestyle, protection and wellbeing benefits for employees and their families. Details of the benefits are published on the intranet. A helpdesk is also provided to answer any questions. The package of benefits is designed to support the physical, emotional and financial wellbeing of our associates. As everyone is different, the benefits options are flexible, to enable associates to choose the best options to help achieve the perfect work-life balance. Benefits cover: (1) Leisure: Annual Gym Membership (2) Lifestyle: with childcare vouchers, holiday trading and cycle to work protection (3) Financial: with Life Assurance, Critical Illness Insurance and Group Income Protection and (4) Wellbeing: with Travel Insurance, Dental Insurance, Healthcare Plan and annual Healthcare Screen. Awareness of these benefits are promoted by local wellness officers, who encourage employees to use the resources available. These wellness teams also set regular challenges to promote fitness and the benefit of connecting with the environment. Recent examples include the annual UK Charity Hike. The 2022 event, a 27km hike in the Chiltern Hills, raised over £5,000 for mental health charity Mind UK. The 2023 25km hike in the Peak District raised £2,700 for Cancer Research UK, Mental Health Foundation and the Alzheimer’s Society. To support mental wellbeing, the Mindfulness program has daily live and recorded meditation sessions to help reduce stress and increase productivity through meditation. In addition, the online Unisys University contains a number of free training courses, available to all associates, including Working Well with Others; Optimising your Workplace Wellbeing; Making the Most of Organisational Change, Forging Relationships with External Stakeholders and Difficult People: Why They Act That Way and How to Deal with Them.

Pricing

• Price: £180 to £1,441 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cloudstore@unisys.com. Tell them what format you need. It will help if you say what assistive technology you use.