MODAXO GROUP UK LIMITED

Novus RT

Manage Real Time information (RTPi) for passenger info, fleet management, curtailment and cancellations. Create and manage routes, timetables and schedules. Drive digital displays, manage adherence for subsidised routes, drive Traffic Light Priority schemes. Import and export TXC datasets. Publish data via an Open API and create management KPI dashboards

Features

• All industry standard data formats are supported
• Communication links are secure and monitored
• Service data can be created, imported and maintained
• Real time departures appear on street signs, web and apps
• Content management system supplements schedule information
• Actual location, arrival and departure information is recorded
• Service provision can be reviewed and played back
• Service monitoring is provided as route ladders
• Common database shared with NOVUS Data Manager

Benefits

• The travelling public get current and accurate real time information
• Information is consistent over a number of channels
• Channels include on-street signs, web and apps
• Information can be supplemented to include late-breaking news
• Single data entry reduces mistakes: common database with Data Manager
• Authorities and operators can monitor and review Service provision

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tenders@trapezegroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

189705908958087

Contact

Simon Hughes
07586 503613
Tenders@trapezegroup.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements: Modern Browser

User support

• Email or online ticketing support: Yes
• Support response times: Calls and emails are acknowledged immediately. Best practice SLAs apply
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support service (no extra cost, with account manager and support engineers):; Priority Level 1 Resolution time (days) 2; ; A reported problem in the Software, or one of its necessary components, has caused the Software to cease function or has caused a complete system shutdown. The incident may result in a downtime and prohibit the Trapeze Customer from carrying on procedures crucial to the operations are immediately addressed.; ; Priority Level 2 Resolution time (days) 5; A reported problem in the Software or one of its necessary components has caused a serious disruption of a major business function and cannot be temporarily solved by an alternative method or 'work around'.; ; Priority Level 3 Resolution time (days) 25; A reported problem or query in the Software, or one of its necessary components, which cannot be temporarily solved by an alternative method or 'work around'.; ; Priority Level 4 Resolution time (days) Next Scheduled System upgrade; A reported problem, question, desire, request, etc. which is not included in the definitions of Priority 1-3 and demands less immediate attention than said priorities or a problem of cosmetic nature that may be corrected in the next release of the software.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: User guides and training, online self-service portal
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Export into standard data exchange formats such as TXC & NaPTAN files or data migration is available as a separate service
• End-of-contract process: Standard functionality enables data export. Once the contract has ended, access to the browser-based system is revoked
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Select language. Modify screen layout. Change styling. Screen panels and available functionality can be defined for individuals or groups of users

Scaling

• Independence of resources: Capacity is designated in order to provide service to the required number of users

Analytics

• Service usage metrics: Yes
• Metrics types: Availability, response times, application logs include usage
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: Firewalls; Data encryptionWhite listing client sites;; Role base access controls by support staff;; All your backed-up data is automatically encrypted when stored in the cloud using Azure Storage encryption, which helps you meet your security and compliance commitments. This data at rest is encrypted using 256-bit AES encryption, one of the strongest block ciphers available, and is FIPS 140-2 compliant.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data is exported in standard formats (TXC, ATCO-CIF, NaPTAN XML). Alternatively, all data can be exported in flat file format such as .csv.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • TransXChange - TXC
  • ATCO-CIF
  • NaPTAN
  • GIS Shape files
  • GTFS
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • TransXChange - TXC
  • ATCO-CIF
  • NaPTAN
  • GIS Shape files
  • GTFS

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Within Azure we have client separation through resource groups that include localised virtual networks
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Access lists on VLAN; Firewalls; Network scanning for vulnerabilities

Availability and resilience

• Guaranteed availability: Minimum is 99.5 but can go up to 99.9 at customer request under separate agreement
• Approach to resilience: Failover lines; Failover firewalls; Resilient switches
• Outage reporting: All servers are monitored 24/7 with email and text alerts if there is an outage. Run via Uptrends which tests accessibility globally.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: The system holds its own passwords which are fully encrypted within the database. The password policy is enforceable and includes reset & expiry features. Superusers can reset passwords.; ; Unsuccessful logins result in lockouts. There is full login audit. Admin passwords can be regularly changed
• Access restriction testing frequency: At least once a year
• Management access authentication: Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: It is the policy of Trapeze Group UK Ltd to ensure:; >Confidentiality of information is maintained; >Integrity of information through protection from unauthorised modification; >Availability of information to authorized users when needed; >Information is protected against unauthorised access; >Information is not disclosed to unauthorized persons through deliberate or careless action; >Regulatory and legislative requirements will be met; >Business continuity plans are produced, maintained and tested as far as practically possible; >Information security training is given to all Employees maintaining the hosting centre environment; >All breaches of information security and suspected weaknesses are reported and investigated; ; Induction and ongoing training via an audited on-line course ensure awareness of GDPR and security. There is an appointed Data Protection Officer. responsibility for adherence to policy lies at board level.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We manage change through our ITSM tool following the ITIL defined process. The Service Desk Manager working with the IT Manager ensures that the underlying infrastructure is managed using industry best practice procedures to prevent adverse impacts on security.; ; In order for changes to progress smoothly, a planning stage includes:; • Identification of issues; • Scope definition; • Gap analysis; • Estimating; • Timeframes; • Resourcing; • Success criteria; Once the change has been defined, often working with you to fully understand the what and why, the plan is shared and explained to all stakeholders.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We ensure up to date patching is applied to both the OS and the application.; ; We use an industry standard tool for confirming known vulnerabilities are identified and addressed
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use a combination of Rapid7 IVM and IDR which proactively scan for vulnerabilities and security related events. This reports back to a central management portal. A detailed risk analysis is provided by Rapid7 IDR and if deemed to be major, the major incident policy is invoked. Incident management and incident response teams are convened. An investigation will assess the implications. Once the root cause has been identified, a permanent solution will be put in place and the incident is closed. We also use Crowdstrike for rogue behaviour detection along with a managed service that protects the infrastructure 24/7
• Incident management type: Supplier-defined controls
• Incident management approach: We work within ISO27001 / ITIL frameworks. An incident is anything out-of-the-normal occurring that negatively affects us or one of our customers.; ; Users can report incidents via web portal, email or phone.; ; Major incidents are dealt with by two teams: The Response Team ensure that all necessary remedial actions are taken as quickly and effectively as possible; the Management Team allows the Response Team to focus on fixing the incident whilst they take strategic decisions, ensure resourcing for the Response Team and deal with external communications. Incident Management is an iterative process: Preparation > Identification > Response > Lessons Learned
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Wednesday 30 July 2025
• What the ISO/IEC 27001 doesn’t cover: Scope covers all activities involving client data, not internal systems
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Wednesday 30 July 2025
• What the ISO 9001 doesn’t cover: All elements covered
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tenders@trapezegroup.com. Tell them what format you need. It will help if you say what assistive technology you use.