EASIPC SERVICES LTD

Microsoft CSP Licensing - A5

EasiPC Microsoft CSP Licensing – A5, provides Microsoft’s Cloud Solution Provider (CSP) which is a cloud-focused Volume Licensing program from Microsoft.
It allows customers to purchase Online Service Subscriptions, Azure Services and specific on-premises software through the Microsoft Cloud Agreement.

Features

• Microsoft 365 Productivity, Email, Teams and Collaboration Platform
• Enterprise Mobility, MDM and Cyber Security Solutions
• Windows 10 and Windows Information protection, Windows Hello
• Advanced compliance tools, including rights management services and information protection.
• Online meetings, web-conferencing, voice and video

Benefits

• Office 365 Productivity, Email, Teams and Collaboration Platform
• Enterprise Mobility, MDM and Cyber Security Solutions
• Windows 10 and Windows Information protection, Windows Hello
• Advanced compliance tools, including rights management services and information protection.
• Online meetings, web-conferencing, voice and video

£113.34 a user a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@easipc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

189796034729059

Contact

Rob Lloyd
01604286682
bids@easipc.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The software is designed to work with the latest browsers and versions of Office. If you use older browsers and versions of Office that are not in mainstream support Microsoft won’t deliberately prevent you from connecting to the service, but the quality of your Microsoft 365 experience may diminish over time. Microsoft won’t provide software updates to resolve non-security related problems.
• System requirements:
  • See the URL below for full system requirements
  • https://www.microsoft.com/en-gb/microsoft-365/microsoft-365-and-office-resources

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: All response times are defined in the service specification. Initial target response times are 30 minutes for non critical tickets up to a maximum of 8 hours for low priority service requests. No support is provided outside of working hours - Monday to Friday 8am to 5pm.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All EasiPC customers are assigned an account manager for general service requests, escalation of service issues and general account management. The service is a fully managed service, and any support required due to issues with the service are covered by the EasiPC service desk. Support via the service desk can be obtained via email and phone, during business hours. EasiPC also offer a fully managed service desk, providing further reactive support which can be provided at additional cost. For customers who do not have onsite support an additional onsite support service can be provided at additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: EasiPC will provide a fully managed onboarding experience, managed by the Cloud Deployment team and following PRINCE2 project management processes. During initial consultancy, the EasiPC Cloud Deployment team will build a bespoke onboarding process defined by the exact service requirement. During onboarding, EasiPC will provide support and training, including but not limited to electronic resources, workshops and webinars.; ; Some of the onboarding features are charged at an additional cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Please see https://products.office.com/en-us/business/office-365-online-data-portability
• End-of-contract process: Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. As part of our Online Service Terms we specify that the customer always own its date. Microsoft acts as Data Processor.; ; For more see ; ; http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655 and http://trustoffice365.com

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service features remain unchanged. Layout due to varying screen sizes is the only difference.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Please see the below URL for service interface:; ; https://www.microsoft.com/en-gb/microsoft-365/business/office-365-administration
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Please see the below URL for a full list of accessibility features:; ; https://www.microsoft.com/en-us/accessibility/microsoft-365?activetab=pivot_1%3aprimaryr2
• API: Yes
• What users can and can't do using the API: Please see the below URL for full details of the API available.; ; https://docs.microsoft.com/en-us/previous-versions/office/office-365-api/
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Full details of the extensive customisations available in Microsoft 365 can be found at the following URL:; ; https://docs.microsoft.com/en-us/microsoft-365/?view=o365-worldwide

Scaling

• Independence of resources: Please see the following URL for full scalability details:; ; https://www.microsoft.com/en-us/microsoft-365/blog/2013/08/08/cloud-services-you-can-trust-office-365-availability/

Analytics

• Service usage metrics: Yes
• Metrics types: The following supplier URL details the reporting available:; ; https://support.office.com/en-us/article/Activity-Reports-in-the-Office-365-admin-center-0d6dfb17-8582-4172-a9a9-aed798150263?ui=en-US&rs=en-US&ad=US
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: For data at rest, Office 365 deploys BitLocker with AES 256-bit encryption on servers that hold messaging data, including email and IM conversations, as well as content stored in SharePoint Online and OneDrive for Business.; ; BitLocker volume encryption addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers and disks.; ; OneDrive and SharePoint also use file-level encryption to encrypt data at rest. Office 365 moves beyond a single encryption key per disk to deliver a unique encryption key so that every file stored in SharePoint-Online including OneDrive folders is encrypted with its own key.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Please see https://products.office.com/en-us/business/office-365-online-data-portability
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: See https://products.office.com/en-us/business/office-365-online-data-portability
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Data migrations from other sources, support for this is chargable

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Please see the below URL for full availability; ; https://www.microsoft.com/en-us/microsoft-365/blog/2013/08/08/cloud-services-you-can-trust-office-365-availability/
• Approach to resilience: The below URL details full resiliency:; ; https://docs.microsoft.com/en-us/office365/Enterprise/office-365-data-resiliency-overview
• Outage reporting: Via the service status portal and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Modern authentication brings Active Directory Authentication Library (ADAL)-based sign-in to Office client apps across platforms. This enables sign-in features such as Multi-Factor Authentication (MFA), SAML-based third-party identity providers with Office client applications, and smart card and certificate-based authentication.; ; Users with cloud identities are authenticated using traditional challenge/response. The web browser is redirected to the Office 365 sign-in service, where you type the user name and password for your work or school account. The sign-in service authenticates your credentials and generates a service token, which the web browser posts to the requested service and logs you in.
• Access restrictions in management interfaces and support channels: Office 365 comes with a set of administrator roles that you can assign to users in your organization. Each admin role maps to common business functions, and gives those people permissions to do specific tasks the Office 365 admin center.; ; https://support.office.com/en-gb/article/About-Office-365-admin-roles-da585eea-f576-4f55-a1e0-87090b6aaa9d?ui=en-US&rs=en-GB&ad=GB; ; https://support.office.com/en-gb/article/Assign-admin-roles-in-Office-365-eac4d046-1afd-4f1a-85fc-8219c79e1504?ui=en-US&rs=en-GB&ad=GB"
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: EasiPC are Cyber Essentials Plus certified
• Information security policies and processes: EasiPC is compliant with ISO 27001 and certified Cyber Essentials Plus. All services that EasiPC have developed and deployed have been subject to strict security testing.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: In support of the Information Security Policy, Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system.; ; Microsoft has its own Security Response Centre (MSRC) that also supplies information to all our customers covering the whole range Microsoft products.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.; ; Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Please see the following URL for full incident management http://aka.ms/Office365SIM

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  EasiPC are committed to reaching net zero by 2050 in alignment with the government strategy. ; ; Our approach to achieving this is based on working with sustainable partners and suppliers as well as ensuring our own internal process having sustainability in mind. ; ; Through our partnerships with Microsoft, and our own internal cloud first approach, all of our solutions contribute to energy efficiency. ; ; Microsoft have committed to 100% renewable energy by 2025, net-zero by 2040, water positive by 2030 and zero waste by 2030.

Pricing

• Price: £113.34 a user a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@easipc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.