Workday

Workday Professional Services

Workday Professional Services has one goal: to help our customers achieve greater success and realize maximum value of their Workday investment from initial deployment through production. With over 6000 successful deployments, our global team's expertise is unmatched across the industry.

Features

• Deploy a single system of record for Finance and HR
• Access to real-time financial information, with strong audits and controls
• Provide complete coverage for required reporting
• Support employee and manager self-service requests, eliminating manual efforts
• Provide best practice, streamlined work processes across business processes
• Minimize investment in hardware, software maintenance, and application upgrades
• Develop an integration framework for 3rd party applications
• Enable customer organizations to deploy and maximize the system functionality
• Reduce the cost of change and increase efficiencies

Benefits

• Consistent deployment across Workday projects and products
• Lifecycle services that increase value from deployment throughout production
• 95%+ customer satisfaction - from deployment through renewal
• Track record of delivering deployments on-time and within budget
• Minimize project risk with Workday’s Delivery Assurance oversight and engagement
• Seamless deployment, provided by experts in the Workday Methodology
• Workday Methodology uses iterative prototyping, constantly improving on customer data
• Flexibility to make post-deployment changes without extensive customization
• Resources to help customers embrace change and adopt features
• Certified Workday and partner experts available around the world

£840 to £2,720 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.venter@workday.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

189997827066988

Contact

Andy Venter
020 3318 2336
andy.venter@workday.com

Planning

• Planning service: Yes
• How the planning service works: Workday Business Development Managers work with prospective customers to scope and plan each deployment. Workday provides a detailed preview of deployment stages, timing, and options for phasing product functionality: customers can choose between staged or “Big Bang” deployments. Customers create a Feature Adoption Blueprint or customer roadmap, with both long and short term initiatives and goals to ensure they are fully adopting functionality and maximizing the value of their Workday investment. Workday Global Professional Services will help develop the SOW and finalize the deployment timeline. The first stage in any Workday deployment, the Plan stage, helps to define the overall project scope and to develop the procedures and mechanisms required to plan and control the project. This stage also defines the team members, roles and responsibilities and communication plans for the project. It is during this stage that timelines are agreed upon by both the customer and Workday.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Service Type 'Cloud Software' and Service Name 'Workday'

Training

• Training service provided: Yes
• How the training service works: Workday Education Services helps customers efficiently adopt and make the best use of their Workday products. Our goal is to help customers flourish by providing the training they need—the way they want it and within their budget.; ; Key Benefits; • Relevant and comprehensive training from Workday-certified experts; • Successful employees who know how to get the most out of Workday; • Keep up to date on new features; • Get employees using Workday to their full advantage quicky; • Increased speed of deployment; • Training on how to configure and use Workday to best support customer business; ; We offer a variety of learning delivery options, ranging from accreditation and certification programs to independent, self-paced offerings.
• Training is tied to specific services: Yes
• Services the training service works with: Service Type 'Cloud Software' and Service Name 'Workday'

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Workday consultants can convert customer history, build integrations, and consult on the flow of data between legacy systems and the Workday software. Our team can also advise on how best to get legacy data into the cloud. Workday can transfer many types of legacy data.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Service Type 'Cloud Software' and Service Name 'Workday'

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Workday consultants work with the customer to test each phase of the implementation - ensuring that it is configured exactly as the customer needs. Built into the Workday Methodology, the Test stage of a Workday deployment ensures the configured Workday system meets the needs of the customer’s business. Each test effort has a different set of conditions and a different purpose. The agreed-upon exit criteria for each test effort must be met to move forward toward go-live. Workday has complete insight into every implementation via Delivery Assurance, where senior Workday consultants provide project oversight to identify potential risks in the customer deployment lifecycle and ensure that each project is on track. Based on lessons learned from prior Workday deployments, the Delivery Assurance experts validate that each project adheres to the Workday Deployment Methodology. Workday also has the best SLA in the business to govern performance response times and system guaranteed uptime.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Workday Support operates 24 x 7 x 365. Workday's Support personnel are based in one of five geographies (USA, Ireland, New Zealand, India & Costa Rica). Customers submit a case via Workday's online tool. Customers assign a severity for each case and may self escalate at any time.

Service scope

• Service constraints: Workday does not offer Application Management Services.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Workday Response Commitments start from the time the case is logged. Severity 1: 30 Minutes/7 days a week. Severity 2: 1 hour/Monday -Friday. Severity 3: 4 hours/Monday - Friday. Severity 4: 24 hours Monday - Friday. Severity 5: 24 hours/Monday - Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Workday Support operates 24 x 7 x 365. Workday's Support personnel are based in one of five geographies (USA, Ireland, New Zealand, India & Costa Rica). Customers submit a case via Workday's online tool. Customers assign a severity for each case and may self escalate at any time.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: 31/05/2023
• What the ISO/IEC 27001 doesn’t cover: Please refer to the scope of the Workday's ISO 27001 Certification: https://www.workday.com/content/dam/web/en-us/documents/workday-iso-certificate-27001-2023.pdf
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 26/02/2024
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: The CSA STAR and CSA CAIQ includes all Workday services/products. Scoping of the CAIQ Questionnaire includes Workday Core Services, Adaptive Planning, Peakon.
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27018
  • ISO 27017
  • ISO 27701
  • SOC 1
  • SOC 2
  • EU Cloud Code of Conduct
  • TISAX
  • IRAP

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Workday is a leader in sustainability. In 2023 we were named the top-performing company for the environment in Just Capital’s list of America’s Most Just companies. We’ve already achieved net-zero emissions across offices, data centres, and business travel and have reached our 100% renewable electricity goal. Workday was one the first large, global companies to reach a lifetime net carbon footprint of zero by mitigating our carbon legacy through the purchase of high-quality, third-party verified emissions reductions or carbon credits. Consequently, Workday can provide carbon-neutral cloud-based HR and Finance Systems.; In 2022, we announced that we have developed Science-Based emissions reduction targets across our entire value chain that are aligned with a 1.5°C pathway. Specifically, our SBTs commit Workday to:; •continue annually sourcing 100% renewable electricity through our fiscal year 2030. ; •reduce absolute scope 3 business travel emissions by 25% by fiscal 2026 from a fiscal 2020 base. ; •achieve the goal that 70% of our suppliers (by spend) will have SBTs by our fiscal year 2026. ; ; In addition to our SBTs, we continue innovate to reduce our environmental impact, including :; •The use of 100% Renewable Energy across our offices and datacentres.; •New models for purchasing renewable energy, including the first ever small-buyer aggregate renewable energy project, to create a blueprint for other smaller buyers.; •Infrastructure Optimisation, to reduce the power consumption of our private and public cloud infrastructure.; •Pioneering Sustainable Air Travel, by stimulating the market for Sustainable Aviation Fuel.; •Pioneering Permanent Carbon Removal, by stimulating the market for permanent carbon removal.; •Responsible policies for the disposal of e-Waste.; •Driving sustainability throughout our supply chain.; •Transparency on our Sustainability Activities, reporting metrics about our energy and water usage, waste disposal, emissions and offsets, in our Global Impact Report. ; •Encouraging employee engagement through our network of volunteer “Green Teams”.

  Tackling economic inequality

  This Social Value theme centres on creating new businesses, jobs and skills. Workday’s UK headcount has grown significantly in recent years, providing a platform for programmes like our new apprenticeship scheme, and support for a range of social enterprises and charities. We help tackle economic inequality through: ; Apprentice Schemes – we recently launched a range of new apprenticeship schemes, including a three-year degree apprentice programme with Middlesex University for career changers or returners who would like to move into a technology sales role, as well as bachelor’s and master’s degree apprenticeship programmes in partnership with Henley Business School, which help existing employees to build their management and leadership skills and progress into higher-paying roles. We actively seek to transfer our unused levy funds to non-levy-paying organisations, in particular in the NHS, to help them create apprenticeship places.; The Workday Foundation; The Workday Foundation was established with a stock grant to make a difference in our communities and provides support to organisations that prepare people of all ages for careers in technology, with a particular focus on those that are breaking the cycle of poverty. The Foundation conducts its work through two main programmes: ; Impact grants. Through which the Foundation invests in organisations that prepare people of all ages for careers in technology. An example is our work with Ada College, the UK’s National College for Digital Skills. In addition to funding, we work with the college on their curriculum design and through employee volunteering with their learners. ; Opportunity Onramps. Programmes which connect talent with opportunity, breaking down barriers to employment. In the UK, we work with partners like Generation, who are transforming education to employment systems to place people into life-changing careers. With our most recent donation, Generation will develop interventions to help 45+ unemployed people enter life-changing careers.

  Equal opportunity

  At Workday, we believe an equitable, and inclusive workplace, where everyone feels valued and included is the key to great products and happy customers. We rally our employees around our strategy to Value Inclusion, Belonging, and Equity, a programme we refer to as VIBE. Our VIBE commitments are an indicator of the steps Workday is taking to support equal opportunity.; Hiring and developing diverse talent - We strive for an inclusive culture that encourages each of us to bring our best selves to work. Workday recognises that as a society, we’ve created barriers that make it difficult for individuals with non-traditional backgrounds to secure well-paying jobs, such as those in companies like ours. To create opportunities for all, Workday runs programmes to provide training, apprenticeships, internships, and job opportunities, including partnering with organisations like Ada College and Generation, to support the next generation of diverse tech talent.; Employee Belonging Councils – Our Employee Belonging Councils help us support a more diverse population and advance the professional development of their members. EBCs help strengthen an inclusive workplace and provide new perspectives that enhance collaboration and communication across our company. EBC participants, as advocates, help us cultivate a more diverse talent pipeline.; Strengthening our communities - We give back to our communities through volunteering, including with educational institutions to develop curricula to develop the next generation of talent. Our charitable arm, the Workday Foundation supports our community goals, for example, by supporting More in Common’s Defusing Hate project to combat hate-based violence in a number of European countries, including the UK. ; Building inclusive products and technology. We offer tools, such as our VIBE Index and Heatmap, to help customers manage their journey towards a more inclusive and diverse workforce, and recently introduced masked candidate screening, which helps reduce unconscious bias during hiring.

  Wellbeing

  Workday operates according to six core values: employees, customer service, innovation, integrity, profitability, and fun. Putting employees first is a conscious choice. Our founders believed that happy employees lead to happy customers. We take a holistic approach to wellbeing, combining physical, mental and financial wellbeing, and work-life balance. ; Physical Wellbeing - We help Workmates maintain a healthy quality of life and get the most out of their daily activities, from supporting comfortable workspaces, providing great snacks in the office and access to programs that help colleagues navigate health-related situations. Every employee is entitled to a wellbeing subsidy, covering costs associated with mental health support, membership fees or exercise and sporting equipment.; Mental Wellbeing - We recognise the role work plays in employees’ mental wellbeing. We help employees build resilience through learning to manage stress, recognise their strengths and continue to grow. Workmates and their families have access to 24/7 medical support through our online doctor network. We also have clinics at our global and European headquarters that provide comprehensive healthcare services, from preventative care to Employee Assistance Programme services.; Financial Wellbeing - We know that compensation is critical to ensuring Workmates feel valued and motivated. Every Workmate is a Workday shareholder, invested in the success of our company. We provide employees with free access to Financial Advisors and tools to help them manage their money and have recently launched a range of investment programmes for employees into which Workday will match up to £50/month.; Work/Life Balance - We foster workplaces that help Workmates experience our culture, build relationships, and increase collaboration. Flexible working enables Workmates build routines that support productivity and find a healthy work/life balance. We encourage Workmates to take time to prioritise what’s most important to them, whether caring for loved ones, resting, honouring traditions or community work.

Pricing

• Price: £840 to £2,720 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.venter@workday.com. Tell them what format you need. It will help if you say what assistive technology you use.