Leicestershire Health Informatics Service

eLearning Creation and Support Services

The use of eLearning is a powerful and engaging tool for communication, education and training. From concept o creation we can handle all parts of the process. Our content writing specialists are here to support you in creating the perfect bespoke eLearning package for your needs.

Features

• SCORM compliant
• Content Development
• Content Design and Illustration
• Video, Photography, Audio and Multi Media Options
• Incorporation of Accessability Standards
• Multi Platform Options including Mobile, Tablet, PC and other devices
• Browser based solution for tablet, PC, Mac and mobile browsers
• End to End Solution support from Concept Design to Delivery
• Consultancy and Training on Best Practice

Benefits

• Training efficiency and effectiveness
• Value: excellent price, quality and service delivery
• Web based with no client installation
• Resource light, no on-site trainers
• On-line Remote Support
• Small, Medium and Large scale packages and suites
• Bespoke eLearning Packages to suit your needs and knowledge level
• Clear concise and effective communication method
• Work in Partnership with Subject Matter Experts
• Turn your requirement into educational material using in-house experience

£450 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lpt.lhis.info@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

190085913952748

Contact

LHIS
01162953500
lpt.lhis.info@nhs.net

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Intranet and public facing websites
• Cloud deployment model: Private cloud
• Service constraints: The environment can be set up to be accessed over the internet or the HSCN network. Bandwidth and latency are dependent on the application and the connection type.; Perimeter security services provide a layered protection at the perimeter of LPT’s network and server infrastructure, bringing together security capabilities based on firewalls, intrusion detection and prevention services (IDS and IPS) and DDoS protection and mitigation technology
• System requirements: Internet or HSCN connection and a web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times agreed by SLA. LHIS service desk operates 07:00 to 20:30 Monday to Friday and 08.00 to 13.00 Saturday excluding weekends and UK Bank Holidays. A 24 hour out of hour’s service is available for an additional surcharge. We also provide out-of-hours IT and Senior Management cover where there is a priority 1, urgent loss of service which has a direct impact on patient care and where there is no alternative.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Typically an SLA is drawn up detailing availability, resilience, redundancy and support arrangements and this is then managed during the lifetime of the system.; Table 3 and Table 4 in the attached service definition show the standard severity matrix and response times within LHIS (which may differ if requiredl). When calls are logged with our service desk we grade them with severities depending on the nature of the issue. The service; desk operates according to ITIL change management procedures. Response time shown in the attachments. These standards are negotiable if required to meet customer needs, however customers should note this may have an impact on the service price. LHIS uses back office support and system functions from with the UK.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The on boarding process is managed according to PRINCE 2 project management principles and includes the following:; ; • Initial set up and testing before handover
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: In the rare event that a customer decides to terminate the service LHIS will provide the SharePoint data in electronic format. Please note depending on the volume of data and customers preferred method of receipt this may incur a fee.
• End-of-contract process: Once the data is securely transferred LHIS will securely delete the historical data unless otherwise requested by the customer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Optimised website view for mobiles
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Product can be branded to fit in with customer's existing brand guidelines. LHIS will work with the customer to develop a suitable product that is tailored to individual requirements. ; ; Specific access can be given to specific users.

Scaling

• Independence of resources: Dedicated resource with agreement with the customer via SLA

Analytics

• Service usage metrics: Yes
• Metrics types: API: JavaScript, ASP.NET, REST/OData
• Reporting types: API access

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
• Other data at rest protection approach: ISO 27001
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Documents can be downloaded direct from the site.
• Data export formats: Other
• Other data export formats: Format in which they were uploaded
• Data import formats: Other
• Other data import formats: Microsoft Office

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: SLAs are agreed on a customer to customer basis as they are bespoke to the contract.
• Approach to resilience: Available on request
• Outage reporting: Send email alerts and a customer facing dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: User access controls are assigned according to the requirements of the user and organisation via user access profiling
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: May 2016
• What the ISO/IEC 27001 doesn’t cover: Current coverage = management of email
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Tigerscheme (recognised as Cyberscheme)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Tigerscheme
• Information security policies and processes: Public Sector and NHS standards for Information Security. ISO 27000 accredited.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate according to ITIL change management procedures
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a security and vulnerability service which is run on a routine and cyclical basis this uses industry standard tools such as Nessus. We are also part of the CareCert alerting system.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have a formalised incident response methodology which is designed to address issues and threats as they are identified.; ; These incidents are addressed with defined timescales, depending on their severity.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident response processes are defined through NHS security and governance standards. These are delivered through local policy provisions.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Covid-19 recovery:

  Covid-19 recovery

  LHIS were critical to the initial response to lockdown one. We supported several thousand NHS staff in LLR working from home and once the vaccination programme started we were also absolutely key to the establish of the IT Infrastructure for all the Vaccination Centres required in LLR. LHIS were nominated and won the LLR Award for COVID Hero’s for all the work we had done in response to COVID. I attach the nomination below. "We would like to nominate the team at Leicestershire Health Informatics for their outstanding work to keep us all IT operational during this challenging time. Without their continued dedication, as a system across Community, CCGs and Primary care we would not have been able to support remote working to keep our teams and our patients safe. In Particular we would like to highlight the efforts of Ian Wakeford, Tirath Singh, Chris Elliott and Jaz Dhinsa for all of their hard work and dedication in supporting the development and go live of our Covid vaccination sites. These individuals have been fundamental in the set up of our PCN hubs and have dealt with the daily challenge of the national directive changing ensuring they revisit our plans and adapt to ensure we can still deliver. They have achieved this through their own strong team working and working closely with our clinical and managerial teams and as we deployed our PCN teams. They have each taken clear ownership and responsibility over the IT delivery requirements. They have all gone above and beyond during this time helping to support the IT infrastructure on the ground where our teams are now delivering the vaccine. Every vaccine delivered is a life saved and the team at LHIS have played a huge part in helping us to achieve this delivery."
• Equal opportunity:

  Equal opportunity

  meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others. It takes into account the provisions of the Equality Act 2010 and promotes equal opportunities for all. This policy has been assessed to ensure that no one receives less favourable treatment on the protected characteristics of their age, disability, sex (gender), gender reassignment, sexual orientation, marriage and civil partnership, race, religion or belief, pregnancy and maternity. ; ; The Trust is committed to creating a culture where everyone has equal chances to improve their health and welfare in an environment free from any unlawful discrimination, harassment and bullying.; ; All job advertisements will include a statement to encourage applications from groups that are under-represented within the Trust. Any positive action initiatives to encourage such applications will keep to relevant legislation.; ; The Trust’s Equality, Diversity and Inclusion Strategy 2021 - 2025 has been designed and developed to improve service delivery to the broader community and meet our public sector equality duty. The Trust will also aim to extend its focus to reduce the health inequalities and associated socio-economic factors. The objectives and any associated action plans for the next four years will focus on activity that improves outcomes for those most disadvantaged.

Pricing

• Price: £450 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lpt.lhis.info@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.