DATA PILLAR LIMITED

Data & Artificial Intelligence Cloud Solutions

DataPillar is a leading Digital Technologies, Operations, and Experiences company that empowers enterprises to dive deep into the digital realm. As experts in Data, Cloud, and AI solutions, services, and product development, we're at the forefront of innovation. Partnering with industry leaders like Microsoft, Google, AWS, Snowflake & more.

Features

• Data Analytics & BI for Public Sector, Legal, Banking, Retail
• Cloud-Based & Hybrid - Data & AI solution
• Microsoft Business Intelligence & Predictive Analytics
• Digital Transformation & Data Alignment Strategy
• GenAI Product Development & AI Solution
• CDP - Customer Data Platform & Master Data Management
• Marketing Automation & Real-Time Segmentation
• Microsoft Azure - Machine Learning (Python and R)
• Azure, AWS, Google Cloud & Snowflake Solution
• RPA (Robotic Automation Software)

Benefits

• CDP unifies B2C data, personalized experiences, enhancing conversions.
• Risk and Fraud related AI and ML reporting capabilities
• Real-time data centric solution - a single source of truth
• 360 Degree view - Real time AI Consumer Marketing
• GenAI drives business growth with innovation, efficiency, insights, customer experience.
• Seamless feeds for other business critical solutions
• Risk and Legal Data Management services including Data Discovery
• Increasing the benefits from data using AI
• Increasing strategic flexibility using AI-as-a-service
• Cloudify migration, adopt tech, build modern data warehouse strategy.

£550 to £950 a person a day

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mamirali@datapillar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

190227813386956

Contact

Murtaza Amirali
07932861213
mamirali@datapillar.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No constraints
• System requirements:
  • Operating Systems
  • On-Premise and Cloud requirement such as VMs.
  • Software licences can be depends on additional solutions and services

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We provide 24x7 support at extra cost however weekend may take longer to response.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Urgent and Non urgent support level provided. We provide technical onward for end to end client delivery and have share support model for all live clients.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Software as a service and custom solutions based on the requirement. This is from Kick off session to onboarding their process, data management / solution, user onsite training and user / handover documentation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Extract methods will be agreed in the contract with client since this varies based upon client requirement.
• End-of-contract process: It depend s upon the requirement for Cloud Software. We deploy and handover all the solution without any additional cost for this service. However if additional BAU support requires at the end of the contract then additional charges may apply.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our solution based upon responsive design hence it works on mobile and desktop.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Its a self service platform leveraging Swagger UI based REST API. User can make changes by invoking the API using industry standard API toolsets. API provides fairly all commonly used capabilities.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: 1. Multiple Data Feeds ; 2. User Interface ; 3. Business Rules ; 4. Data Management; 5. Visualisation & Reporting

Scaling

• Independence of resources: Our service is fully load balancing and scale up and down based upon the user demand. We take every step to prevent one user impacting other user using the same server.

Analytics

• Service usage metrics: Yes
• Metrics types: Cloud ML, Predictive & Analytics solutions
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, AWS, Google, IBM Watson services to support our technologies.

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data is available within our platform/solution which can be accessed via various technology tools. Several export options are available in platform.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • EXCEL
  • Flat file
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: SLA varies based upon the environment and requirements of each customer. We aim to provide 95% availability for test environment and 99% availability for production environment.
• Approach to resilience: This information is available on request.
• Outage reporting: Notification platform has been build in this order. ; 1. Email Notification ; 2. API flag to confirm if services are down / outages ; 3. Dashboard - which can display message regarding outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: It will be persona driven restrict access by on different interfaces and portal applications.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Practices / standard for security governance. ; 1. Take a holistic approach to strategy ; 2. Create awareness and training throughout the organisation. ; 3. Monitor and measure ; 4. Establish open communication between all stakeholders ; 5. Promote agility and adaptability
• Information security policies and processes: The primary information security policy is issued by the company to ensure that all employees who use information technology assets within the breadth of the organization, or its networks, comply with its stated rules and guidelines.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: 1. Assess the Scope of the Change i.e. how big is this change including people and process effects? ; 2. Assess the Readiness of the Organization Impacted by the Change. ; 3. Effective Communication ; 4. Sponsor Activities and Sponsor Roadmaps ; 5. Change Management Training for Managers ; 6. Training Development and Delivery ; 7. Employee Feedback and Corrective Action
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: This above 3 process managed and control by third party services and Supplier-defined controls by our internal development dashboard to see the logs.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have incident dashboard which is constantly monitored by team.
• Incident management type: Supplier-defined controls
• Incident management approach: Pre-defined processed and controlled by user reporting / ticketing process for any incidents.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We actively pursue eco-friendly practices, reducing carbon footprints and advocating for renewable energy solutions. Our initiatives include waste reduction, energy efficiency, and promoting sustainable transportation methods. Through partnerships and innovation, we aim to mitigate climate change impacts and foster a greener future for all.

  Equal opportunity

  Ensuring equal opportunity is at the core of our ethos. We prioritize diversity, equity, and inclusion in our recruitment, promotions, and organizational culture. Our programs focus on removing barriers to access and advancing underrepresented groups, fostering a level playing field where everyone can thrive and contribute their best.

  Wellbeing

  Prioritising wellbeing through our services and company initiatives. We prioritize the holistic wellbeing of our employees, encompassing physical, mental, and emotional health. Our initiatives promote work-life balance, stress management, and access to activities ; and resources. We cultivate a supportive environment that values personal development, fosters resilience, and enhances overall quality of life for our employees and communities.

Pricing

• Price: £550 to £950 a person a day
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: One day workshop with client including limited R&D based on complexity and terms and condition.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mamirali@datapillar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.