Bramble Hub Limited

Bramble Hub Xn Leisure - Cloud Support

Support of Xn Leisure's fully hosted on line, on site and self service solutions.

Features

  • Complete self service solution, on line, mobile bookings and joining
  • Fast track and kiosk self service including payments
  • Concieige and front of house EPOS solutions
  • KPI, business intelligence and analytics including datahub integration
  • Membership, prospecting and direct debit amanagement modules
  • Payment solutions on line, front of house and self service
  • Comprehensive bookings management for courts, spaces, classes
  • Access control, turnstiles, door security - biometric and rfid options
  • Course management including hand held registers and online portal
  • Event ticketing, management, on line / mobile bookings and payments

Benefits

  • Complete self service for customers reduces member and booking administration
  • Kiosk self service reduces staff costs and increases throughput
  • Modern welcoming front of house systems improve customer satisfaction
  • Integrated web based KPI, reports and marketing intelligence solutions
  • Simple wizard based web membership and prospecting
  • Accept any payment method including contactless and BACS
  • Fast bookings interface speed up processing and throughput
  • Secure access control by facial recognition, thumbprint or smartcard
  • Course reception, teacher and home portals digitaly link to customers
  • Modern ticketing platform, grows your business & reduces operating costs

Pricing

£750 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@bramblehub.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 9 0 4 7 8 5 8 2 5 9 8 8 9 5

Contact

Bramble Hub Limited Geoff Couling
Telephone: +44 (0) 2077350030
Email: contact@bramblehub.co.uk

Planning

Planning service
Yes
How the planning service works
Project planning and review of cloud software and hosting are part of te iplementation costs for the project.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Xn Leisure Management systems solutions

Training

Training service provided
Yes
How the training service works
Xn Leisure employs a team of experienced Implementation and Training Consultants to manage the implementation of software and fully cascade training to users on site. A build team of up to six people will attend the training modules, these people will become the super users for the system. After the training and live data entry has been completed the process of data cleansing and migration will take place. Full documentation is provided. A debrief will take place to evaluate success and recognize lessons learnt prior to repeating the process for the remaining sites. The project will be concluded with a final debrief and sign off a week after the final site has gone live.
Training is tied to specific services
Yes
Services the training service works with
Xn Leisure Management systems solutions

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Xn Leisure normally completes two test data migrations and a live data migration depending on the specific requirements of the project. Completing multiple test data migration is particularly important where the member data is being provided from multiple sources. Following each member data migration, the build team will be requested to complete user acceptance testing to ensure the data is accurate and identify any issues promptly.
Customer records including member ID, name, address, telephones numbers, swipe card numbers, email address, Pin numbers notes, specific info e.g. user fields
Direct Debit information where applicable
Transactions within a 2 year period (sale/bookings/payments)
Subscription types with relevant criteria
The above data in an example of the data to be migrated but is not exhaustive
Setup or migration service is for specific cloud services
Yes
List of supported services
Xn Leisure Management systems solutions

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Xn Leisure are fully ISO 9001 accredited and we provide full User Acceptance testing documentation and support as part of the onboarding process.

Security testing

Security services
Yes
Security services type
Security strategy

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Xn provide a fully hosted solution or on premises or buyer hosted platform. Xn will provide full remote supplort for these solutions but require a technical sign off for non Xn hosted platform to ensure support quality is assured.

Service scope

Service constraints
Support is available between 7am and 22.00pm, 364 days a year and most support is carried out remoteley on site support can be provided at a daliy rate of £750 a day or at a rate contractually agreed by both parties.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Xn provide both on line support portal and telephone support only. Email support calls are not supported as this is not a quality method of gathering support information that Xn require.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
Xn provide a single software and hardware support service from 7.00am untill 22.00pm 7 days a week, 364 days a year. Priority 1 calls are progressed throughout the day Priority 2 and 3 calls are withn office hours 8.00am until 18.00pm. Team Support tickets and phone calls are accepted, email based tickets are not supported. Our hosting platform is supported 24 hours per day. The Team support portal allows customer issue tracking and management including customer portal. Support included in the service price allows email and phone support. On site support is charged at standard day rates.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
05/04/2019
What the ISO/IEC 27001 doesn’t cover
Nothing
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Self certified under SAQ-D
PCI DSS accreditation date
18/03/2022
What the PCI DSS doesn’t cover
Xn Leisure utilises payment redirect to PCI compliant provider
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

Xn Leisure have recently introduced as part of a Jonas Group initiative an annual review of our staff’s carbon footprint using the WWF calculator. Each staff member has been asked to complete this document and return their findings to Jonas HR along with a questionnaire which requests ideas for initiatives that Jonas could provide to encourage staff members to reduce their carbon footprint both at work, and at home.

An example of an initiative would be to look at sourcing reduced price car electric/hybrid leases as a benefit in kind for our employees who use personal vehicles. This would incentivise our employees to utilise electric/hybrid vehicles, reducing the reliance on diesel/petrol and reducing the carbon footprint of each individual and the wider business.

Initiatives will be provided in 2022 now that the initial surveys have been completed.
Equal opportunity

Equal opportunity

Xn Leisure’s Equal Opportunities and Dignity at Work Policy states the following in relation to career opportunities, this is inclusive of people who are disadvantaged or disabled.

The selection process will be carried out consistently for all jobs at all levels. All applications will be processed in the same way. The employees responsible for short-listing, interviewing, and selecting candidates will be clearly informed of the selection criteria and of the need for their consistent application. Person specifications and job descriptions will be limited to those requirements that are necessary for the effective performance of the job. Wherever possible, all applicants will be interviewed by at least two interviewers and all questions asked of the applicants will relate to the requirements of the job. The selection of new employees will be based on the job requirements and the individual’s suitability and ability to do, or to train for, the job in question.

For job applicants who have a disability, the Company will have regard to its duty to make reasonable adjustments to work provisions, criteria, and practices or to physical features of work premises or to provide auxiliary aids or services in order to ensure that any persons with a disability are not placed at a disadvantage in comparison with persons who do not have a disability.

If it is necessary to assess whether personal circumstances will affect the performance of the job (for example, if the job involves unsociable hours or extensive travel), this will be discussed objectively, without detailed questions based on assumptions about any of the protected characteristics.

The Company will make reasonable adjustments to its standard working practices or requirements to overcome disadvantages caused by disability

Pricing

Price
£750 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@bramblehub.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.