SOCIAL TELECOMS C.I.C.

8x8 Cloud Telephony (via Social Telecoms)

8x8 Cloud Telephony delivers secure, cloud‑based voice with call handling, queues/IVR, voicemail, recording and analytics. It provides full PSTN capability, robust uptime and native integrations (e.g., Microsoft Teams and leading CRMs) to modernise communications without on‑premise infrastructure—scaling for hybrid work and housing sector needs, delivered and supported by Social Telecoms.

Features

• Enterprise cloud telephony with global PSTN reach.
• Native integration with Zoom Meetings, Chat and Workplace apps.
• Intelligent call routing with IVR and queue management.
• Real‑time call quality dashboards and analytics.
• Omnichannel contact centre with voice, chat, SMS and video.
• AI Companion for summaries, insights and automation.
• Seamless Microsoft Teams integration for direct calling.
• Call recording with compliant storage controls.
• Softphone applications across desktop, mobile and web.
• CRM integrations with Dynamics, Salesforce and MRI Housing.

Benefits

• Empower hybrid workers using unified voice, video and messaging tools.
• Improve customer engagement through intelligent, omnichannel call handling.
• Reduce support overhead with simple cloud-based administration.
• Enhance performance visibility using easy‑access analytics dashboards.
• Speed interactions using AI‑powered summaries and insights.
• Minimise disruption with seamless cross‑platform integration workflows.
• Lower risk using resilient, geo‑redundant cloud architecture.
• Scale rapidly with flexible, licence‑based consumption models.
• Simplify adoption using intuitive user experience across devices.
• Improve compliance with secure recording and audit features.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@socialtelecoms.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

190883098063877

Contact

Rob Mottram
01743299555
accounts@socialtelecoms.org.uk

About your service

• Service categories:

  Applications

  Customer relationship management

  • Customer service
  • Contact centre
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: 8x8 services depend on a stable internet connection and appropriate customer network configuration to maintain call quality. Number porting timelines are governed by national carriers and may introduce delays outside supplier control. Some features, including CRM integrations or Teams calling, require compatible licensing from third‑party platforms. Feature sets may vary across geographic regions depending on PSTN availability and regulatory requirements. Local network constraints, such as insufficient bandwidth or unsupported firewalls, may limit functionality until resolved. Customers may need to upgrade unsupported devices to use advanced features. Service availability and functionality remain subject to upstream vendor updates and technical dependencies.
• System requirements:
  • Business‑grade internet connectivity for cloud voice performance.
  • Modern desktop or mobile operating systems supported by 8x8.
  • Updated web browsers for administrative portal access.
  • Firewall rules allowing VoIP and media traffic.
  • QoS‑enabled LAN for optimised voice performance.
  • Compatible headsets or SIP devices where required.
  • Identity management for user authentication and administration.
  • Sufficient device bandwidth for stable multimedia sessions.
  • CRM licenses where integrations are enabled.
  • Teams licenses if using 8x8 for Teams calling.

User support

• Email or online ticketing support: Yes
• Support response times: Our UK‑based service desk provides fast, structured responses through email and online ticketing. All support requests automatically generate a ticket reference with immediate acknowledgement. We aim for first‑time‑fix wherever possible, with triage undertaken on receipt and escalation paths for more complex issues. Standard operating hours are 08:00–18:00 Monday to Friday, with extended support and escalation available for service‑impacting issues. Queries submitted via our ticketing portal receive instant confirmation and are picked up in real‑time by our support specialists. Our processes are designed to ensure prompt responses, transparent updates, and clear communication throughout fault resolution.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: 8x8 incorporates accessibility and assistive‑technology compatibility testing as part of its product development and quality assurance processes. Its web chat and digital engagement tools are tested against recognised standards including WCAG 2.1 AA and EN 301 549. This testing includes validation with screen readers such as JAWS, NVDA and VoiceOver, keyboard‑only navigation, high‑contrast settings, and browser accessibility tools.; 8x8’s continuous release cycle ensures that new features undergo regression testing to maintain compatibility with assistive technologies. Its accessible UI components—such as labelled controls, focus indicators and semantic HTML—support predictable behaviour for users relying on assistive technologies.; In deployments, we configure 8x8’s chat channels to use accessible templates, ensuring clear text scaling, ARIA‑labelled elements and easy escalation paths. Where customers have internal accessibility panels, we incorporate their feedback to validate usability for diverse needs.; These combined vendor and implementation processes ensure 8x8’s web chat features are accessible, inclusive, and operable across assistive technologies.
• Onsite support: Yes
• Support levels: We provide a tiered support model designed for cloud communications, collaboration and IoT services delivered under Lots 2b and 3. All Buyers receive 24/7 access to our customer portal for ticket logging, tracking and knowledge base resources.; Standard Support is included at no additional cost and provides business hours coverage (08:00–18:00, Monday–Friday) with target response times of under 8 hours for high priority issues. Incidents are managed by our L1 Service Desk, which delivers triage, diagnostics and first time fix wherever possible. This tier does not include a Technical Account Manager (TAM) or Cloud Support Engineer (CSE).; Professional Support is suited to production environments requiring faster response and deeper technical expertise. Charged at 10–15% of annual contract value, it delivers accelerated SLAs (under 4 hours for critical issues) and includes escalation to L2 specialists, supported by a shared pool of CSEs.; Enterprise Support is designed for mission critical services and provides full 24×7×365 cover, including UK based out of hours support, sub 1 hour critical response and executive level L3 escalation. A named TAM provides strategic guidance, service reviews and proactive optimisation. This tier is typically 15–20% of annual contract value.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: 8x8 deployments are fully structured and supported by a dedicated Managed Deployment Service, introduced at contract award. Users benefit from a formal onboarding programme including project kick‑off, solution design workshops, system configuration, testing and handover.; ; Training is delivered through a blended model:; Administrator and configuration training during design.; End‑user training via videos, documentation, virtual instructor‑led sessions and optional on‑site training.; Access to 8x8 University, providing self‑service online modules and learning paths.; Change‑management resources such as adoption kits, best‑practice guides, quick‑start materials and communication templates help promote smooth user adoption.; Throughout onboarding, Social Telecoms provides account management, coordination with 8x8 engineers, and support for network readiness, number porting, call‑flow design and device provisioning.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: During contract closure, users can export key service data directly from the 8x8 platform. This includes:; Call history and analytics datasets, accessible via the analytics module or downloadable reports.; Call recordings, available from hot storage (30 days) or cold storage (6 months) depending on retention settings.; Chat transcripts and voice transcripts, retrievable via 8x8 Content Analytics for compliance and training purposes.; Where required, Social Telecoms will support data extraction through administrator access and guidance. Data can be exported in standard formats (CSV, MP3/WAV for recordings).
• End-of-contract process: At the end of the contract, Social Telecoms coordinates a structured offboarding process. This includes confirmation of termination date, removal of active services, deactivation of licences, and number porting if the customer is moving services to another provider. Call forwarding or temporary call management solutions can be implemented to maintain continuity during transition.; Administrators are supported in exporting required data, closing down integrations, and confirming handset and device return requirements (where applicable).; Service access is withdrawn in line with the customer’s timeline, billing is finalised, and a final service summary can be produced on request.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: 8x8’s mobile app focuses on portability—letting users make and receive calls, access voicemail, view call history, and manage contacts on the go. It provides flexibility for users who need business communications away from their desk.; The desktop app delivers a fuller, more powerful experience, combining voice, video, messaging, analytics, and advanced call controls such as call park, forwarding, transfer, and device‑to‑device call flipping. It benefits from stable connectivity, richer interfaces, and deeper integration with desktop environments.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: 8x8 incorporates accessibility and assistive‑technology compatibility testing and quality assurance processes. Web chat and digital engagement tools are tested against recognised standards. Testing includes validation with screen readers such as JAWS, NVDA and VoiceOver, keyboard‑only navigation, high‑contrast settings, and accessibility tools.; 8x8’s continuous release cycle ensures new features are tested to maintain compatibility with assistive technologies. Accessible UI components—e.g labelled controls, focus indicators and semantic HTML—support predictable behaviour for users.; We configure chat channels to use accessible templates, ensuring clear text scaling, ARIA‑labelled elements and easy escalation paths. Where customers have accessibility panels, we incorporate feedback to validate usability.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: 8x8 incorporates accessibility and assistive‑technology compatibility testing as part of its product development and quality assurance processes. Its web chat and digital engagement tools are tested against recognised standards including WCAG 2.1 AA and EN 301 549. This testing includes validation with screen readers such as JAWS, NVDA and VoiceOver, keyboard‑only navigation, high‑contrast settings, and browser accessibility tools.; 8x8’s continuous release cycle ensures that new features undergo regression testing to maintain compatibility with assistive technologies. Its accessible UI components—such as labelled controls, focus indicators and semantic HTML—support predictable behaviour for users relying on assistive technologies.; In deployments, we configure 8x8’s chat channels to use accessible templates, ensuring clear text scaling, ARIA‑labelled elements and easy escalation paths. Where customers have internal accessibility panels, we incorporate their feedback to validate usability for diverse needs.; These combined vendor and implementation processes ensure 8x8’s web chat features are accessible, inclusive, and operable across assistive technologies.
• API: Yes
• What users can and can't do using the API: Can embed / control web chat using the 8x8 Contact Centre Chat API to run your own UI or chatbot, then hand off to live agents while keeping context.; Automate digital channels & IVR (data dips, TTS/STT, routing) and integrate with third‑party data stores from the intelligent IVR layer.; Pull call/agent analytics (e.g., call stats) via the 8x8 Work API/analytics surfaces listed in the X‑Series feature matrix.; Leverage CPaaS (SMS) workflows for alerts/notifications via 8x8’s messaging APIs and collateral we’ve used in housing campaigns.; ; Can’t (or not exposed as general, customer‑facing APIs); Full contact centre configuration as code (e.g., create every queue/flow by API) is not documented in our packs; most admin is via consoles or PS.; Mid‑conversation language switching in digital chat via a single API call is limited
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise 8x8 extensively through its cloud admin portal, enabling configuration of call flows, IVRs, hunt groups, call queues, voicemail policies, and routing rules. They can tailor telephony behaviour across sites, users and departments, and adapt device provisioning for certified IP phones, DECT, analogue adapters, and Microsoft Teams‑enabled devices.; The platform also allows users to customise analytics dashboards, including call queue reports, device status views, quality metrics, and business hours reporting. 8x8’s Chat API enables organisations to tailor digital engagement via custom chat UIs or chatbot integrations, allowing complete control of the user experience and escalation path.; Customisation extends into CRM integrations (e.g. Salesforce, MRI, Dynamics), enabling screen pops, call logging and workflow automation. Intelligent IVR allows custom prompts, scripts, TTS, and third‑party data dips for personalised routing.; Limitations include that some deep platform configurations require Professional Services, and certain digital channel or language‑switching behaviours cannot be adjusted mid‑conversation via API.

Scaling

• Independence of resources: 8x8’s cloud platform uses a multi‑tenant, globally distributed architecture, ensuring separation between customers. Each customer’s workloads are logically isolated, with dedicated configuration, routing and policy layers preventing cross‑interference. Capacity is elastically scaled across redundant data centres, ensuring that high demand from one customer does not affect another. Real‑time monitoring and automated failover protect performance, while call processing is load‑balanced across multiple nodes. This guarantees consistent service quality, regardless of usage spikes elsewhere in the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: 8x8 provides a wide range of service metrics covering telephony, contact centre and user experience performance. These include call volumes, answered/missed rates, queue performance, wait times, abandonment, agent activity, wrap‑up time, quality scores, device status, system health and real‑time dashboards. Metrics can be viewed at user, team, queue and organisational level, enabling monitoring of performance, compliance and capacity. Custom dashboards and scheduled reports allow organisations to track KPIs and SLAs, supporting operational improvement and governance.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: 8x8

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data directly from the 8x8 Admin Console and Analytics suite. Call history, queue performance, device status reports and user‑level statistics can be downloaded in standard formats such as CSV or XLS. Call recordings can be retrieved from both hot and cold storage depending on retention settings, and voice or chat transcripts can be exported via 8x8 Content Analytics. Social Telecoms provides guidance where required, ensuring administrators extract data securely before contract closure.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 8x8 guarantees 99.999% availability, supported by a geographically redundant, cloud‑native architecture designed to ensure continuity even during major incidents.; If an availability incident occurs, failover between data centres happens automatically, ensuring minimal service impact. Active calls may drop, but new calls establish immediately.; Refunds or service credits are provided in accordance with 8x8’s SLA terms (which vary by contract), typically based on the duration and severity of the outage. Social Telecoms manages SLA claims with the customer and ensures appropriate remediation is applied.
• Approach to resilience: Our service is engineered for continuous availability in line with Cloud Security Principle 2. Production workloads run across accredited Tier III+ co‑location facilities with redundant power, cooling and diverse carrier connectivity, removing single points of failure; platforms are deployed active‑active across multiple zones/regions with automatic failover and elastic scale.; For cloud telephony and contact centre workloads, the core platform uses distributed microservices and multi region operation with N+1 capacity headroom. Redundant SIP zone architecture enables signalling/media to fail over between zones without service interruption; capacity is operated below typical thresholds to absorb incidents.; Where required, a local survivability module maintains critical calling and IVR during WAN/cloud outages, with administrators able to make real time routing changes to preserve contactability. Financially backed availability commitments (including five nines for core call flows where contracted) are supported by continuous monitoring, public status transparency and routine failover tests.; For IoT estates, edge processing ensures devices continue recording and reporting if connectivity's lost; data and control changes queue locally and synchronise on reconnection. This supports property safety and compliance use cases without service degradation.; Detailed data centre architecture (physical security controls, redundancy topologies, DR test evidence and RPO/RTO) is available to authorised Buyers on request
• Outage reporting: 8x8 provides outage visibility through:; ; Public service‑status dashboard (status.8x8.com).; Email notifications to administrators when incidents occur.; Proactive monitoring through partner channels such as Social Telecoms’ account management and support processes.; ; Although the search results do not explicitly reference the 8x8 status page, 8x8’s standard operational model includes public reporting, automated alerts, and transparent incident communication as part of its recognised reliability approach.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to all management interfaces and support channels is restricted in line with ISO 27001, NCSC guidance and the principle of least privilege. Administrative access is limited to authorised personnel, enforced through MFA, RBAC, secure VPN gateways, and strict approval workflows. Management interfaces are isolated from public networks and protected by firewalls, IDS/IPS, network segmentation and session control policies. Support channels require verified user authentication via secure portals or encrypted communication paths. All administrative and support activities are fully logged, monitored in real time, and audited regularly to detect unauthorised attempts, ensure compliance, and maintain the integrity of privileged operations.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: .
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We follow an ISO 27001 aligned, ITIL v4 Configuration and Change Management framework ensuring full lifecycle traceability of service components. Each configuration item is uniquely identified and tracked in our CMDB, with automated discovery, version control and dependency mapping ensuring accuracy. All changes follow a formal RFC workflow that includes security, risk and service impact assessment against our ISMS controls before approval. High risk changes are reviewed by our Change Advisory Board. Pre deployment testing, back out planning and post implementation verification ensure integrity and compliance. All changes and configuration updates are logged, audited and continuously monitored for security impact.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We operate a risk based Vulnerability Management process aligned to ISO 27001 and NCSC best practice. Threats are assessed through continuous automated scanning, configuration baselines, and analysis of intelligence from NCSC, vendor advisories, CERT/CC and CVE feeds. High severity vulnerabilities are triaged immediately, following rapid testing, and typically patched within 24–48 hours via our emergency change route; medium risk issues follow scheduled cycles, and low risk items are bundled into maintenance releases. Vulnerabilities are recorded and tracked within our ISMS, with remediation progress monitored through internal audits, patch compliance reviews and security impact assessments to ensure timely resolution and assurance.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We provide continuous protective monitoring aligned to ISO 27001 and NCSC Cloud Security Principles, using SIEM, intrusion detection, and behavioural analytics to identify anomalies, unauthorised access attempts, or indicators of compromise in near real time. Logs from all core systems are ingested centrally and correlated to detect suspicious patterns within minutes. Alerts are triaged immediately by our Security Operations Team, with suspected compromises containerised or isolated at once. Critical incidents are investigated within 10–15 minutes and remediated as rapidly as possible, typically within one hour. All events undergo root cause analysis and feed into continual improvement of our security controls.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate a formal Incident Management process aligned to ITIL v4 and ISO 27001, supported by pre defined playbooks for common events such as service degradation, access failures, and security related alerts. Users can report incidents via our service desk portal, email, or 24/7 telephone support, with all submissions automatically logged, categorised, and prioritised. Each incident follows a structured lifecycle—from identification and triage, through investigation and resolution, to documented closure. Major incidents trigger accelerated escalation and root cause analysis. We provide incident reports on request, including impact assessment, actions taken, and preventive measures, ensuring transparency and continuous service improvement.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1.5%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 2.5%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certifitcation Ltd
• ISO/IEC 27001 accreditation date: Wednesday 21 February 2018
• What the ISO/IEC 27001 doesn’t cover: Nil
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation ISO Certifitcation Ltd
• ISO 9001 accreditation date: Tuesday 6 November 2012
• What the ISO 9001 doesn’t cover: Nil
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@socialtelecoms.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.