Pure IP
Cloud Enablement - Teams Managed Service for Voice
A proactive ongoing support service to ensure your Microsoft Teams voice service is constantly available, reliable and up-to-date. It spans everything from incident management and resolution, through administrative support including moves, adds and changes, to regular development reviews to keep the service evolving and delivering for users.
Features
- Regular system updates
- Management of voice settings
- Incident management for Teams voice
- Development and improvement of voice services
- Service reviews and recommendations
- Microsoft escalation support
- General administration of Team voice services
Benefits
- Proven approach to reduce risks and uncertainties
- Ensure system remains current and available
- The know-how to handle complex requirements
- Reduces need for internal knowledge and expertise
- Knowledge-based troubleshooting for speedy resolutions
- Teams voice expertise on hand for advise and support
- Outsourced administrative support
Pricing
£500 a unit a month
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at g-cloud@pure-ip.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
1 9 1 0 3 8 0 0 5 3 1 5 3 4 2
Contact
Pure IP
Pure IP G-Cloud Team
Telephone: 02039911100
Email: g-cloud@pure-ip.com
Planning
- Planning service
- Yes
- How the planning service works
- Through a consultative-led engagement, Pure IP support the customer with the desired administrative support and management services for their Microsoft Teams voice environment. The planning element included in this service is born out of the regular service reviews and improvement/development recommendations.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Microsoft Teams
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- As part of this service we will assist the customer in setting up and migrating new users into their existing Microsoft Teams voice environment.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Microsoft Teams
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- All configuration work is tested and undergoes a detailed System Acceptance Testing (SAT) with the customer
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- How the support service works
- Our support services come in the form of 24/7 support as previously outlined in the service description and features, and are related to Microsoft Teams Voice and our global cloud voice service.
Service scope
- Service constraints
- Our Teams Voice Support service is limited to the voice or phone aspects of Microsoft Teams only.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- All tickets receive a response within 1 hour
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
We provide two levels of support:
A 24/7 support desk staffed by a team of UK based technical experts to facilitate quicker ticket resolution.
A dedicated account manager supported by a Customer Care team to manage all aspects of a customer account.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI Group
- ISO/IEC 27001 accreditation date
- Initial date: 16 April 2019; Recertified: 16 April 2022
- What the ISO/IEC 27001 doesn’t cover
- None
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- SOC2
Social Value
- Social Value
-
Social Value
- Covid-19 recovery
- Equal opportunity
Covid-19 recovery
Facilitates flexible working possibilities allowing authorities to offer new services to aid Covid-19 recovery and provide a technology environment to facilitate equal opportunities.Equal opportunity
Facilitates flexible working possibilities allowing authorities to offer new services to aid Covid-19 recovery and provide a technology environment to facilitate equal opportunities.
Pricing
- Price
- £500 a unit a month
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at g-cloud@pure-ip.com.
Tell them what format you need. It will help if you say what assistive technology you use.