Network Utilities (Systems) Ltd

XDR - Extended Detection & Response - Office 365 Monitoring

Managed security solution that collects, aggregates, and normalises log data from Office 365 tenants using an analytics platform, SIEM, threat intelligence, and 24/7 365 Security Operations Centre. Detects Business Email Compromise and identify threat like behaviour i.e. unauthorised access, admin changes, impossible logins, mass file downloads, and brute force attacks.

Features

• Logs are ingested into a SIEM for analysis
• Correlates millions of data points looking for anomalies across systems
• Data passing through the SIEM enriched by AI Analytics Engine
• Seamless log integration with 100's of products
• Underpinned by a 24/7/365 Security Operations Centre
• Breach remediation services
• Extensive reporting capabilities
• Remediation advice
• Physical or virtual appliance
• Network intrusion detection

Benefits

• Continuous monitoring of your network 24/7/365
• Centralised visibility
• Reduced threat of ransomware attacks and breaches
• Low number of false positives due to robust review process
• Identify security threats early on
• Guidance on how to remediate against a threat
• Detailed reporting highlights potential weaknesses
• Satisfies Compliance for frameworks and standards
• Monitors traffic over protocols that facilitate large file transfer
• Identifies unusual traffic from organisation owned devices

£2.50 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@netutils.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

191148775877929

Contact

David Bundock
02087833800
frameworks@netutils.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Barracuda O365 Monitoring and Barracuda Network Monitoring.
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Local site collector (virtual appliance)
  • Can be deployed as a physical appliance

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email and online ticketing is responded to within 4 hours Monday-Friday, no response over the weekend. Urgent matters over the weekend should be raised via the phone number provided.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: We provide 24/7/365 support on all products and services we provide. Account Managers are aligned to all accounts acting as a single liaison point. At any point throughout the support process we are able to liaise directly with the vendor to escalate resolution of the issue. All support costs are included in the monthly or annual price service fee.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Implementation and onboarding is all included as part of our fully managed service. This will include training of administrators in the use of the service. Additional end user training can be purchased but is generally unnecessary.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: There is no customer data held within the platform. An extraction of incidents / cases raised can be provided at the end of the contract.
• End-of-contract process: The enablement team work with end clients to ensure a smooth offboarding in the event that a client decides to transition to another provider at the end of contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No differences as long as the mobile device is configured to operate within the same security parameters as any other device on the network i.e. traffic is passed through a firewall and/or some form of device security is present on the device.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The dashboard to the XDR platform is web based and serves as both the configuration and reporting interface to the service. You can analyse data from your existing technology stack to give you optimal log and network visibility.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is accessible to the network administrators via the reporting dashboard. There is no access available to the general user base. Alerts and notifications are raised via the support desk and communicated out to the appropriate authority within the customer.
• Accessibility testing: No Applicable
• API: Yes
• What users can and can't do using the API: The API is setup to provide integration with existing systems. This is a one time setup undertaken by the customer administrator(s), with no additional access required by end users. The API provides rich data on log monitoring, tickets raised and responses.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The customer can work with the Security Operations Team to apply various customised rules and scenarios. The customisation of these rules is only done via authorised parties, working closely with the team to fine tune the service to gain optimum results.

Scaling

• Independence of resources: Rigorous SLAs are in place to ensure service continuity, backed by a large team of cyber security analysts working 24/7 to review and remediate any identified threats. Our Cloud infrastructure also allows us to scale at will, providing protection against spikes in usage/demand.

Analytics

• Service usage metrics: Yes
• Metrics types: A variety of metric can be provided to give an overall view of the security of your network. Monitoring who is accessing devices and where they connect to, and alert when source or target is unknown or suspicious. ; ; Use behavioural analysis to detect anomalous behaviour by users, indicating a compromise.; For example, logins at unusual hours or at unusual frequency. ; ; Monitor activity by external vendors and partners who have access to organisational systems, in order to identify anomalous behaviour or escalation of privileges
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Barracuda Networks

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All data stored is continuously monitored by the Security Operations team, using cutting edge threat detection and response solutions.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Reporting on incidents, cases and remediation is available via the portal. Cases raised can be exported to .csv.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Detect network intrusions, web application attacks, and data exfiltration attempts, and respond instantly with Network Security Monitoring. The product can serve as an integral part of any threat monitoring, incident response, and vulnerability management program, and helps meet requirements found in regulatory and industry compliance standards.; ; With robust SLAs (including a max response time of 30 minutes) and customised runbooks for each customer service availability and responses in line with SLAs is guaranteed.
• Approach to resilience: Data centre resilience documentation is available by request, but the majority of service is operated across the public cloud infrastructure.
• Outage reporting: In the unlikely event of any disruption to service this would be communicated via an email alert.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: The user will authenticate by Email address - It is highly recommend that MFA is enabled on the account. This is supported and mandated through the management interface.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 08/04/2013
• What the ISO/IEC 27001 doesn’t cover: All areas of information security are covered in the ISO27001, the Information Security Manual can be provided for review if necessary.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All policies are in line with ISO27001; Access control policy; Network access control policy; Anti-piracy policy; Backup policy; Data protection policy; Data security - storage; Data security - disposal; Data security - use of personal data; Data security - it security; Data breach notification policy; E-mail & internet acceptable usage policy; Laptop policy – security; Network systems monitoring policy; Password policy; Remote access and mobile computing policy; Usb memory sticks usage policy; Virus protection policy; ; Policies are formally reviewed at least twice a year with monthly information security management meetings held to review their ongoing suitability and staff adherence to. We record any non-conformances centrally in a register and address directly with staff.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The organisation defines and maintains configuration and change management of the customers estate. Changes to systems are communicated to all stakeholders with any impactful changes requiring authority from the customer administrator. All changes are undertaken to ITIL standards with both the directly impacted resource and the wider estate tracked both during and post implementation. The change management process accommodates urgent changes, standard changes, and routinely occurring preapproved changes. The specific change process is made available via the service agreement.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a full 24/7/365 security operations centre which collects, aggregates, and normalises log data from hundreds of sources for AI enabled analysis using an analytics platform, SIEM, threat intelligence, and individuals. Our service identifies threat-like behaviour in your ours and our customers systems such as impossible logins, multi-factor bypass, coordinated attacks, and rogue agents. The service identifies unpatched and vulnerable services not identified by the 7 day patch and update cycle undertaken within the routine maintenance policy. We also operate a patch and asset management solution that automate patch identification and delivery.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We operate a full 24/7/365 security operations centre which collects, aggregates, and normalises log data from hundreds of sources for AI enabled analysis using an analytics platform, SIEM, threat intelligence, and individuals. Our service identifies threat-like behaviour in your ours and our customers systems such as impossible logins, multi-factor bypass, coordinated attacks, and rogue agents. When an escalated incident requires remediation, our SOC experts are available to provide remediation assistance and advice identifying the threat and removing the risk. Our internal SLA is a maximum 30 minute response time for critical alerts.
• Incident management type: Supplier-defined controls
• Incident management approach: The Security Operations Centre is in operation 24/7/365 underpinned by the 24 hour support desk, manned by experienced, accredited technical staff with access to vendor escalation if necessary. Any incidents are logged in our call management system and become part of our incident management process. Based on our priority/ response time/ escalation matrix and ensures that the correct resource is allocated to speedy technical resolution and timely, regular communication with all stakeholders.; ; The following steps are taken to any identified incident as part of the incident response runbook:; Preparation, Identification, Escalation, Containment, Eradication, Recovery

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Network Utilities (Systems) Ltd Social Value & Environmental Policy outlines the company’s ongoing responsibility to the environment beyond legal and regulatory requirements.; The Company recognises and is committed to reducing its environmental impact and where possible will continually improve its environmental performance as an integral part of its business strategy and operating methods, with regular review points.; ; The company’s commitment during the next Two years; • Install two electric charging points for staff and visitor’s cars; • Replace engineer’s vans with electric vehicles; • Increase Data Centre temperatures to reduce air conditioning requirement, as technology allows higher temperatures; • Reduce internal Data Centre PUE rating by improved free air cooling and more efficient equipment; • Purchase Carbon Credits from the new scheme to off-set our Data Centre footprint; • Replacing any office & office kitchen appliances with high energy star only; • Switch energy supplier to one offering “Renewable Energy Tariff”; • Enhance and develop our employee health and wellbeing program; The company’s vision 2025/30 and beyond:; • Become Carbon Neutral Certified; • 100% of Network Utilities offices to be zero waste; • Optimise all water use including reclaiming, recycling, replenishment and treatment.
• Covid-19 recovery:

  Covid-19 recovery

  From the 1st of April, responsibility for managing COVID in the workplace became the responsibility of the company. Even though the legal obligation to self-isolate has ended, the company still has a legal duty to take ‘reasonable steps’ to protect the health and safety of all its employees and has to decide what approach to self-isolation will be. New guidance has yet to be released but it is expected that this will recommend that individuals who test positive for COVID-19 should stay at home and avoid contact with others.; ; Clinically vulnerable employees may be particularly anxious at this time, and the company has considered how best to meet its duty of care, bearing in mind that measures that may be sufficient to reduce the danger for most employees may not be adequate for others. This will continue to involve consideration of individual risks in relation to clinically vulnerable employees and/or those who live with clinically vulnerable people.; ; With this in mind the company have agreed the following:; ; All staff can change to hybrid working (home/office) for the foreseeable future in the hope to ease any concerns employees may have with Covid issues.; ; Any member of staff testing positive remain at home and “self-isolate” until testing negative; ; Any member of staff coming into contact with someone testing positive are not to come in to the office for 7-consecutive days
• Tackling economic inequality:

  Tackling economic inequality

  As an organisation we attempt to do everything we can to address the economic equalities in society. All our employees are paid significantly more than the living wage, with additional benefits such as flexible working and private healthcare included within an employees contract. We work with local educational establishments to provide work experience placements and apprenticeship schemes, enabling younger people entering the industry the opportunity to gain real world experience and opportunities.
• Equal opportunity:

  Equal opportunity

  Network Utilities (Systems) Ltd (the Company) is committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age or sexual orientation. This Policy aims to remove unfair and discriminatory practices within the Company and to encourage full contribution from its diverse community. The Company is committed to actively opposing all forms of discrimination.; The Company also aims to provide a service that does not discriminate against its clients and customers in the means by which they can access the services and goods supplied by the Company. The Company believes that all employees and clients are entitled to be treated with respect and dignity.; Any and all personal data used in connection with this Policy shall be collected, held, and processed in accordance with the Company’s Data Protection Policy.; Objectives; • To prevent, reduce and stop all forms of unlawful discrimination in line with the Equality Act 2010.; • To provide genuine equality of opportunity for all employees and job applicants;; • To ensure that individuals are treated equally and fairly and do not receive less favourable treatment or financial reward through direct or indirect discrimination, harassment or victimisation;; • To encourage everyone to take an active role in combating all forms of harassment and discrimination.
• Wellbeing:

  Wellbeing

  The Company believes that its employees are its most valuable resource and that their wellbeing is vital to effective performance at work and the continued provision of high-quality services. To this end, the Company is committed to providing maintaining and promoting a healthy and supportive working environment. ; ; Under the terms of the Health and Safety at Work Act 1974,the Company has a duty to ensure the health and safety of its employees as far as is reasonably practical. ; ; The Management of Health and Safety at Work Regulations 1999 place a duty on the Company to assess and control the degree of stress in the workplace. ; ; The Equality Act 2010 places a duty on the Company not to discriminate against employees who suffer from a disability under the Act, which includes long term ill health caused by stress at work. Although the Company has no control over external or personal factors, it is committed to managing stress and risks within its control, and to providing support to employees who are suffering from stress.

Pricing

• Price: £2.50 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free proof of concept can be setup to enable the full consumption of the service. This is normally provided for a 14 day period and includes the monitoring of a subsection of the customers network. Full remediation services are not provided as part of the trial.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@netutils.com. Tell them what format you need. It will help if you say what assistive technology you use.