Appetite for Business Ltd

SharePoint Online Document Management

Office 365 & SharePoint provide powerful features and functionality that enable users control the complete life cycle of their documents. Appetite help companies to maximise the benefits of Office 365 & SharePoint by to plan, build and launch solutions with good governance and security.

Features

• Intuitive, scalable and secure document management built on Office 365
• Enhanced content/document management features.
• Creation and delivery of effective document and records management capabilities
• Building engaging and interactive user experiences
• Accommodate multiple user-types with separate levels of secure access
• Build the best migration and deployment strategy
• Optimise Office 365/SharePoint’s powerful features and functionality.
• Expert development using the latest technologies
• Data Retention policies

Benefits

• Control your content lifecycle using powerful content/document management features
• Centralise all documentation
• Easy to update and maintain content, resources and company information
• Powerful digital platform that truly enhance user collaboration and communication
• Access documentation anywhere
• Reduce infrastructure costs and storage
• Mobile optimised platform that look great on any device

£500 to £1,600 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at snewman@appetite.business. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

191171310249276

Contact

Sheryl Newman
01224-824111
snewman@appetite.business

Planning

• Planning service: Yes
• How the planning service works: Appetite have developed a structured Vision and Planning framework to assist our customers to effectively plan how SharePoint can be used to manage documents and records in your business to maximise the benefit to your business. Looking at information management principles, a design approach can be formulated that fits how your company works and is logical to your users.; ; Our structured approach includes the following activities:; ; •Business Requirements and Outcome Workshop; •Readiness for move to Microsoft Office 365 intranet; • Engage senior stakeholders; • Discover pain points and business challenges; • Output: Business Case Outcome Report; •Fit for purposed solution and design in alignment with strategic business goals; •Key milestones and task dependencies will be identified and any project risks highlighted. ; •This ensures that stakeholder's and project resources are fully aligned and customer expectation is agreed and prioritised.; • A change and communications plan will also be aligned.; •Each project is delivered in an agile, iterative style ensuring early wins. ; •The methodology can be delivered in as little as a few weeks, though our project plan accommodates organisations that require longer timescales as well.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Office 365
  • Microsoft SharePoint

Training

• Training service provided: Yes
• How the training service works: Our training and adoption team can provide a full service for cloud software from technical training to end user familiarisation across the Office 365 platform/products.; ; We provide a series of blended learning approaches including micro learning videos, training guides, floorwalking, drop-in clinics, face to face and online learning,Lunch and learns. Oneline training materials fully accesibility enabled. Champion change programmes to create and embed practices to ensure sustainability.; ; Training is customised as standard and made relevant to the individual’s/ teams job role allowing the user to understand how to use the application/service in the context of their work processes. We also provide technical training through knowledge transfer during the implementation stage of the project; ; We are a Microsoft Office 365 Certified adoption specialist and also a Learning and Performance Institute Gold Accredited Training Provider. We also have Certified Online Learning Instructor qualifications which is key for delivering online training experience to engage.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Office 365
  • Flowforma
  • SharePoint
  • Power BI
  • Power Automate
  • Microsoft Teams
  • Yammer
  • Power Platform
  • Aquaforest

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Organisations need to plan carefully for the migration of files to Office 365. There are a number of options as to how best to organise files. During our discovery phase we will work with your team to build the best deployment and content migration strategy that works for you. We work in an agile, interactive way, building up from proof of concept projects, early adopter projects, pilots and full blow implementations, at all times reducing risk and complexity, adding value and always keeping the end user on board and supported.; ; Develop Migration Strategy; Define appropriate migration approach; Identify any migration tools (We also manage the migration of documentation using leading industry automation software, ensuring that no data get lost and disruption is kept to an absolute minimum); Identify resources to support the migration; Identify any constraints; Test migration and refine strategy as required; Develop Migration Plan and Execute migration; Remediation and Support; ; We have extensive knowledge of complicated data migrations including pitfalls and migration methods to be applied quickly and effectively to your project. We can migrate from onprem SharePoint systems, Shared Drives, legacy applications etc
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Office 365
  • Microsoft SharePoint online
  • Teams
  • Flowforma Workflow
  • Yammer
  • Exchange

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We use well proven processes and software to manage the migration process. This software provides comprehensive error reporting enabling us to give a high degree of assurance, quality and performance. We also test against all clients requirements and this level is assessed through our assessment phase whereby we tailor our QA efforts accordingly. Our goal is to deliver "right first time" When required we can also support client UAT needs by providing consultants able to perform UAT management and test analysis in order to guide client teams in the most effective ways to UAT the solution. All performance testing is carried out in line with Microsoft guidance.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security testing
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer full service desk support for Office 365. Services include: simple break fix, through to support and enhancement contracts, to full service continuous improvement contracts. We offer 1st and 2nd level escalation services backed by a responsive SLA.

Service scope

• Service constraints: Support is provided remotely.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer full service desk support for MicrosoftOffice 365 and customers can buy support hours. Services include: simple break fix, through to support and enhancement contracts, to full service continuous improvement contracts. Support is backed by a responsive SLA dependent. These vary between 15 minutes and within 4 hours depending on the level of severity. Out of hours support can be provided at an additional cost. Queries posed on a Friday evening will be addressed within 15 minutes and 4 hours of the Monday workday commencing. 8.30am to 5pm Monday to Friday. Out of hours support available by arrangement.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Appetite offers a range of support for our cloud software and cloud support services - from simple break-fix, annual 'evergreen' support services, through to support/enhancement contracts and full service continuous improvement managed contracts. We offer 1st, 2nd and 3rd line escalation services all backed by a responsive SLA. Customers can purchase as little or as much support as they think necessary.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft 365, Flowforma; AquaForest; Microsoft Dynamics

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 14th April 2021
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Appetite are a BCorp Certified organisation, our responsibility goes beyond the day job. As a business and individuals, we care deeply and are driven by meaningful action. We seek out opportunities to make a positive difference from reporting and reducing our carbon footprint to delivering long-term value and sustainable solutions for our customers. We also measured our carbon impact and are now managing our actions against our own internal reduction and supporting our customers with free education events. Climate change is an all-encompassing issue, and as such, it demands collaboration and collective action. In addition to We expect our suppliers to act in line with our values and to comply with our ethical, social, and environmental requirements. There are three noteworthy steps that we have taken to fight climate change: 1. Sessions are delivered remotely where possible, reducing our carbon emissions on delivering workshops. 2. For every project won we donate to a global cause in line with our Sustainable Development goals in the area of sustainability. 3. We provide Free education events that promote the use of digitalisation and reducing paper.

  Covid-19 recovery

  We have taken positive steps post pandemic and maintain these going forward. We promote a positive culture of health and wellbeing in the workplace and ensure that employees are able to the take time to recover from Covid-19, in addition we made allowances for those who suffer from long Covid, by offering support when required. For those who work in the office we continue to operate some measures, with screens between desks, appropriate spacing and also strict hygiene in place. We have implemented wellbeing sessions and have an open channel of communication in addition to other touchpoints to allow home workers to come together in an effort to combat loneliness.

  Tackling economic inequality

  We have always been committed to tackling economic inequality as a business since day one. We provide Microsoft training sessions to charities, to disadvantaged groups those from low socio-economic households and small local businesses and donate funding to support girls in countries who would otherwise not have access to and education or digital skills. These sessions focus on improving digital literacy to help the people in these communities develop vital digital skills.

  Equal opportunity

  With a female founder who has a disability its no surprise that uniqueness and diversity are a huge part of who we are at Appetite. We ensure that we provide a digitally and physically inclusive and accessible working environment both when working at home or in the office. Our Recruitment strategy and campaigns follow our Equal opportunities and Ethics policies, ensuring we remove any potential for discrimination through inclusive language and equal treatment practices. We have a number of accreditations to support this, (e.g. Disability Confident Employer, Microsoft Business Pledge, Living Wage accreditation and Social Pledge), promoting accessibility internally and externally. We actively promote our employee referral scheme to encourage our diverse talent pool to recommend peers within their personal network. Our Hiring Team undergo relevant training on our Policies and Practices which are electronically signed to evidence their understanding and respect of diversity and inclusion. This training is also integrated our induction process. We have skill-based interviews to remove any chance of bias which could lead to discrimination. As part of our advertising, we promote our flexible-working culture to support both men and women. Our ads are also provided in a way that can accommodate accessibility needs. Hiring based on skills and company values. We are active promoters of Accessibility and Digital Inclusion, specifically around the use of technology to level the playing field for colleagues who have disabilities and we have a set of Belonging Policies which are regularly reviewed and through employee surveys have a quarterly action plan at our management meetings. This ensures everyone is happy, respected, supported and valued. We have an equal gender split in the business across all levels of seniority, We hire based on skills and company values.

  Wellbeing

  Appetite has made significant investment in our ongoing commitment to encouraging positive wellbeing and good mental health throughout our workforce. We recognise that balancing everyday life with the requirements of work and home can create increasing pressures for all. With advances in technological developments to support remote working, we recognise that it is vital within Sword that we ensure that there's a productive, healthy environment for our staff and contractors that is conducive to a healthy and balanced lifestyle. We have dedicated policies to ensure we formalise and take a pro-active approach in support of positive mental wellbeing. We also have various initiatives to support the physical and well being of our team including mental health supportive. We also have an Employee Asssitance Programme which provides advice guidance in addition to counselling services and access to wellbeing apps we offer discounts on gyms and other initiatives designed to positively support the challenges faced by many trying to balance the pressures of work and demands of home life. We have monthly 1-1s in addition to other informal weekly and daily check ins as controls to support employee wellbeing.

Pricing

• Price: £500 to £1,600 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at snewman@appetite.business. Tell them what format you need. It will help if you say what assistive technology you use.