Blue Planet Software Ltd

Automated Telephone Payments (ATP)

ATP is an automated self-service phone payments solution that integrates with HeyCentric and Unit4 Business World ERP solution. and your IVR solution.
It is available to your customers 24 X 7 and does not require an agent to be present.
It's fully PCI compliant.

Features

  • Secure and PCI Compliant
  • Real time payments
  • Auto allocation of payment to ERP system
  • integrated into your Income management system
  • Speeds up the payment process
  • Reduces labour intensive tasks
  • Self service with 24 X 7 availability

Benefits

  • significantly reduces the PCI compliance scope
  • Seamless integration with your ERP or IM system
  • Provides instant visibility on payments made as they happen
  • Can integrate with multiple PSP's
  • Self service 24 X 7 availability
  • Supports multiple payment types
  • Facilitates efficient use of staff time

Pricing

£1.25 a transaction a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom.behan@blueplanet-software.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 9 1 4 2 8 5 2 1 3 9 6 7 1 3

Contact

Blue Planet Software Ltd Tom Behan
Telephone: +353872245768
Email: tom.behan@blueplanet-software.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
ATP integrates with your Income Management system or directly to your ERP system.
Cloud deployment model
Private cloud
Service constraints
There are no service constraints.
System requirements
  • Access to your Income management solution
  • Access to your ERP solution via VPN

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond within the hour on receipt of a support query.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
P1 Response instant, resolution 1 hour.
P2 Response within 1 hours , resolution within next working day.
P3 Response within 4 hours, resolution within 2 working days
P4 5 working days, resolution with next release of software
Price included in the SaaS service price
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a full implementation and integration service. Training not required.
We can also project manage the roll out if so desired.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
There is no data to extract as all payments end up in the users ERP system.
We do not hold data but only access data in the ERP system as required for payment processing.
End-of-contract process
The price has two elements An implementation fee for setup and deployment and an annual SaaS fee based on transaction volumes and bands.
When the service is no longer required the service is terminated.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There is no difference between devices used
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
No
Customisation available
Yes
Description of customisation
During implementation the following elements can be customised.
The payment types
Call flow
Voice talent used
Service access numbers
The solution can be configured to integrate with multiple ERP systems

Scaling

Independence of resources
The service is scaled to the needs of the organisation and expected capacity is provisioned to accommodate expected peak demand periods.
Early alerts are generated when the system is likely to reach its capacity.
The service load is monitored to ensure sufficient head room exists.

Analytics

Service usage metrics
Yes
Metrics types
We can provide analysis the number of call volumes and timelines.
Calls per day by payment types.
The number of calls with payments refused and authorised.
Peak demand time forecasting.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Sybernet Ltd

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Completed payments are either updated in real time to the ERP system or if that is not possible they are exported as a part of a batch process using a previously agreed file format.
Data export formats
  • CSV
  • Other
Other data export formats
  • Xml
  • JSON
Data import formats
  • CSV
  • Other
Other data import formats
  • Xml
  • Json

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The service has a 99.98% availability
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
No system access provided to users.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
KYTE Consultants Ltd
PCI DSS accreditation date
04/04/2020
What the PCI DSS doesn’t cover
Details of the PCI certification are contained in the AOC.
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
PCI DSS Version 3.2.1
Information security policies and processes
PCI DSS requirement 12

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
PCI DSS requirement 6
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Dictated by requirement 6,10 & 11 of PCI DSS standards
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Requirement 10 of PCI DSS standard
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Governed by requirement 12 of the PCI DSS requirements.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Covid-19 recovery

Covid-19 recovery

The Automated Telephone payments system facilitates remote payments thus removing the citizen from the need to attend in person.

Pricing

Price
£1.25 a transaction a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom.behan@blueplanet-software.com. Tell them what format you need. It will help if you say what assistive technology you use.