NEO TECHNOLOGY LIMITED

Neo Technology - Cloud Support: Change Management for ERP/HRIS Systems

Neo Technology specialises in change management for cloud-based ERP and HRIS systems. With extensive expertise, we collaborate closely with clients to define the case for change, develop comprehensive change plans, create effective communication and learning materials, and ensure a user-centric approach to technology implementation.

Features

• Experienced change management professionals
• Tailored change management strategies
• Case for change development
• Comprehensive change plans
• Market-leading communication materials
• User-centric learning materials
• Expertise in cloud-based ERP and HRIS systems
• Proven methodologies for successful change management
• Stakeholder engagement and alignment
• Continuous support throughout the implementation process.

Benefits

• Smooth transition to cloud-based ERP/HRIS systems
• Minimised resistance to change among stakeholders
• Improved user adoption and engagement
• Enhanced communication and collaboration
• Increased efficiency and productivity
• Reduced implementation risks and disruptions
• Accelerated time-to-value for cloud investments
• Customised training and support for users
• Alignment of technology with business objectives
• Long-term success and sustainability of cloud initiatives.

£1 a unit a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.payne@neotechnologysolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

191929614284135

Contact

Stuart Payne
+447719169415
stuart.payne@neotechnologysolutions.com

Planning

• Planning service: Yes
• How the planning service works: Our planning services encompass business analysis, solution design, and security architecture. We work closely with buyers to understand their unique requirements, objectives, and constraints.; ; Through thorough business analysis, we identify key stakeholders, gather requirements, and assess existing infrastructure. Our solution design phase involves crafting tailored solutions that align with the buyer's goals and technical environment, ensuring scalability, reliability, and performance.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our training is designed to equip users with the knowledge and skills they need to effectively utilise our services to their fullest potential.; ; We provide online training options to accommodate different learning preferences and requirements. Our training covers various aspects of using the software or hosting services, including system setup and configuration, user management, security best practices, troubleshooting, and advanced features.; ; Additionally, we offer customised training modules tailored to specific user roles or organisational needs.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our service includes assistance with setup and migration to the cloud, as well as transitions between cloud services.; ; We offer comprehensive support throughout the migration process to ensure a seamless transition for our buyers.; ; Our approach typically involves several key steps: assessment of existing infrastructure and requirements, planning and design of the migration strategy, execution of the migration plan, and post-migration support.; ; We work closely with buyers to understand their specific needs and goals, and then tailor our migration approach accordingly.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Aligned to our 9001 certification, we provide quality assurance and performance testing services as part of our offerings.; ; Our aim is to ensure that the cloud hosting or software services meet the highest standards of quality and performance before they are deployed in production environments.; ; We work closely with buyers to develop comprehensive testing strategies tailored to their specific requirements and objectives. Our testing processes include a range of activities such as functional testing, load testing, stress testing, security testing, and scalability testing.; ; We use industry-standard tools and methodologies to conduct these tests, and our team of experienced testers meticulously analyses the results to identify any issues or areas for improvement.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our support services are designed to ensure that our customers receive timely assistance and guidance whenever they encounter issues or have questions about using our services. We offer various channels for support, including email, phone, and online ticketing systems, allowing customers to choose the most convenient option for them.

Service scope

• Service constraints: Neo Technology Cloud Support Services offer extensive assistance, it's important to note that there may be constraints related to the customisation of certain features based on individual client needs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer both email and online ticketing support to ensure comprehensive assistance for our users. Our email support allows users to reach out with inquiries, issues, or feedback directly via email, providing a convenient communication channel. Additionally, our online ticketing system enables users to submit support requests and track their status efficiently. With our ticketing system, users can log their issues, receive timely updates on their resolution progress, and communicate with our support team seamlessly.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: We offer web chat support for quick help. We've tested it to ensure it works well with tools like screen readers. We want everyone, including people with disabilities, to use our chat easily and get the help they need.
• Support levels: On call support can be provided 24hrs, seven days a week, as required and agreed with the client. All clients have resources, based on support framework required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Adoptech
• ISO/IEC 27001 accreditation date: 10/01/2024
• What the ISO/IEC 27001 doesn’t cover: Compliance with industry-specific regulations or standards not explicitly covered by ISO/IEC 27001. Security practices of third-party vendors or partners not directly under our control. Aspects of security related to emerging technologies or evolving threats not explicitly addressed in the ISO/IEC 27001 standard. Internal policies and procedures not directly related to information security management.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Cloud computing helps fight climate change by using less energy and reducing emissions. It does this by making data centres more efficient, so they use less power. Cloud services also let people work from home more, so there's less pollution from commuting. Overall, cloud computing is making it easier for everyone to help the planet.

  Tackling economic inequality

  We prioritise initiatives that promote economic inclusivity, such as providing opportunities for small and local businesses to participate in our supply chain. Additionally, we offer flexible pricing models and discounts to ensure affordability for organisations with limited resources.

  Equal opportunity

  Our service promotes diversity and equal access to opportunities. We actively engage with underrepresented groups, including minority-owned businesses and marginalised communities, to ensure their voices are heard and their needs are met. Furthermore, our recruitment and training practices prioritise diversity and inclusion.

  Wellbeing

  We prioritise the wellbeing of our employees, customers, and communities. Our service offerings include features designed to enhance mental health and work-life balance. We also support employee volunteer programs and community initiatives aimed at improving overall wellbeing.

Pricing

• Price: £1 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.payne@neotechnologysolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.