INTERNET INVESTIGATION SOLUTIONS LTD

ShadowDragon SocialNet and Horizon Software accessed via the Long Arm Platform

SocialNet® captures digital tracks, maps against their aliases, and explores connections in near real time to expedite your investigations and threat analysis.
Horizon & SocialNet together has access to over 220 different open data sources throughout the internet. These include social networks, communication networks and other sites of common interest.

Features

• Real-Time Open Source Intelligence and Internet Investigation (OSINT)
• Search 220+ consented data, social, and communication networks and platforms
• Resolve, verify, and link social media aliases to personal identities
• Map out Patterns of Life for individuals of interest
• Chart complex criminal operations efficiently
• Discover locations and movements utilising geolocation, cell, and GPS data
• Easily create manual graphs or explore datasets through your browser
• Conduct anonymous and non-attribution Internet Intelligence Collection
• All data points are reconstructible and court-proven
• Optical Character Recognition for text and images in multiple languages

Benefits

• Harness OSINT data to gain rapid insights and actionable intelligence
• Support human-led analysis for identifying and mitigating threats and risks
• Save time through automated OSINT collection processes
• Collect, collate, and analyse OSINT within a unified platform
• Expedite the dissemination of intelligence reports to decision-makers
• Automatically generate intelligence products meeting evidential standards
• Conduct fully anonymous and unattributed OSINT investigations

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@ii-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

192002148762670

Contact

Claire Pickup
0344 247 0115
contracts@ii-solutions.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Police
  • Defence
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Planned maintenance is communicated in advance.
• System requirements:
  • Tool requires internet access
  • Tool requires an internet browser (preferably Chrome)

User support

• Email or online ticketing support: Yes
• Support response times: ShadowDragon aim to respond promptly to inquiries during business hours, typically addressing non-business critical questions on the same day they are received. For emergency and critical support issues, our team prioritises rapid response times, with a goal of addressing these within 4 hours of receiving the request.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support from ShadowDragon is included within the contract. Customers are assigned Customer Success Manager at time of order
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Initial Demo:; • Experience a 30 to 60-minute online training session tailored to introduce you to the ShadowDragon platform. This session aims to showcase the platform's capabilities, providing you with a glimpse into how it can benefit your workflow.; Onboarding:; • Dive deeper into the ShadowDragon platform with our 60-minute self paced online onboarding training session, designed to familiarise all users with its interface and functionalities. This session ensures that you feel confident navigating and utilising the platform effectively.; User Accounts:; • Your user account will be promptly set up upon request, granting you access to the ShadowDragon platform. Authorised users have the flexibility to create additional user accounts as needed, ensuring seamless onboarding for all team members.; Further Training:; • Access our comprehensive help guides, meticulously crafted to document platform usage and provide valuable insights into maximising your experience with ShadowDragon. Stay up-to-date with bi-monthly webinars where we unveil and demonstrate new product updates, empowering you to leverage the latest features and enhancements effectively. These resources are invaluable for ongoing learning and skill development within the ShadowDragon ecosystem.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users have the flexibility to export and extract data from the service at any time during their subscription period. However, upon the expiration of an account, access to the account will be discontinued, and all associated data will be deleted. This ensures that user data is handled securely and in accordance with privacy regulations
• End-of-contract process: At the end of the contract, user accounts will expire, after which they can no longer be accessed and used.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Not applicable

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Horizon platform is optimised for mobile devices, ensuring a seamless user experience when accessed through mobile browsers. This mobile-friendly design enables users to conveniently access the platform and its features on their smartphones or tablets, enhancing flexibility and accessibility.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Horizon can be securely accessed via a HTTPS link, ensuring the protection of user data. The interface is crafted to be user-friendly and intuitive, facilitating ease of navigation for all users. Simply input search terms into the search interface, and results will promptly populate within the streamlined Report dashboard. Reports are highly customisable, featuring easily accessible delete buttons for seamless editing and organisation.
• Accessibility standards: None or don’t know
• Description of accessibility: Web browser can be configured to the customers requirements
• Accessibility testing: Not applicable
• API: Yes
• What users can and can't do using the API: All data points are documented for API access
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: We actively monitor and adjust the utilisation of processing resources and system storage to guarantee that the system's availability and performance consistently meet the requirements of ShadowDragon customers. In addition to technological considerations, we also review and factor in human resource skills, availability, and capacity as integral components of our capacity planning process. This holistic approach ensures that both technological and human resources are optimised to deliver the best possible service to our customers.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide organisational user metrics
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ShadowDragon LLC

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Our export tools provide users with the flexibility to export data according to their preferences. Depending on the specific data being exported, users can choose from a variety of formats including CSV, JSON, and PDF. This versatile functionality ensures that users can access their data in the format that best suits their needs, facilitating seamless integration with other tools and systems as required.
• Data export formats: Other
• Other data export formats:
  • PDF
  • CVS
  • JSON
• Data import formats: Other
• Other data import formats:
  • CVS
  • XLSX
  • JSON
  • HTML
  • JPG

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: ShadowDragon is committed to maintaining the operational continuity of Horizon with uptime exceeding 99%, which includes scheduled maintenance activities. However, it's important to note that due to the nature of our platform's collection capabilities and our reliance on third-party platforms, ensuring uninterrupted access to these platforms may present challenges. Despite this, ShadowDragon will always strive to make best efforts to keep these platforms accessible at all times, acknowledging the critical importance of consistent access for our users.
• Approach to resilience: Information available on request.
• Outage reporting: System outages are reported via email from ShadowDragon's Support team.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Username and Password
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC2
• Information security policies and processes: SOC2
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: To mitigate unauthorised access or modifications to operational settings, development environments remain segregated from production environments within ShadowDragon's infrastructure.; ; Our systems and networks adhere strictly to ShadowDragon's configuration and hardening standards, ensuring robust security measures are in place.; ; Any changes impacting information security within production and financial systems, including alterations to the organisation, business processes, or information processing facilities, undergo thorough control measures. Additionally, all significant changes to systems within scope must be thoroughly documented for transparency and accountability.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerabilities identified by ShadowDragon are addressed in accordance with the company's internal Service Level Agreements (SLAs), ensuring timely remediation and maintenance of system integrity.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: At ShadowDragon, we employ a diverse set of tools to uncover potential security breaches. Our primary focus is safeguarding the integrity of our company's infrastructure from malicious software threats. To achieve this goal, we have implemented a robust framework comprising detection, prevention, and recovery controls tailored to combat malware intrusions. These measures are complemented by comprehensive user training initiatives to bolster our defence mechanisms. Additionally, we deploy anti-malware and endpoint protection software across all devices, ensuring a multi-layered approach to safeguarding our systems.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incidents are addressed individually, with users reporting them through either chat or email channels. Our infrastructure is meticulously configured to generate comprehensive logs tailored to the specific functions performed by each system or device. These event logs, capturing incidents, are generated, retained, and reviewed as necessary. Additionally, we have implemented alert mechanisms configured to promptly notify relevant parties of events posing a significant threat to our infrastructure or data integrity. These alerts are distributed through chat or email channels, ensuring timely response and resolution to any potential issues.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We offer a comprehensive evaluation trial of our full service, lasting between 2 to 4 weeks. To participate, trial-users must first undergo an online demo of our tools. Throughout the trial period, we conduct weekly follow-up calls with customers to assess progress, gather feedback, and address any questions or concerns.
• Link to free trial: https://shadowdragon.io/about/contact-us/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Limited
• ISO/IEC 27001 accreditation date: Monday 12 January 2026
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification applies specifically to: The provision of secure internet intelligence and investigation solutions, secure telephony, training services in internet intelligence and investigation, OSINT and digital policing, and the design and development of secure data-related solutions to solve operational challenges.; ; The following areas are not covered by our certification:; Services outside the defined scope, including:; General IT support or maintenance; Non-secure telephony services; Third-party services or products not managed within our Information Security Management System (ISMS); Physical security of client premises or environments; HR processes and activities outside the ISMS scope; Any legacy systems or solutions not included in the certified scope
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Monday 24 March 2025
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: CSA Star doesn't cover ; ; (1). Detailed Technical Penetration Testing; -Does not include hands-on penetration testing; -Does not validate exploit resistance or security hardening depth; and; (2). Cloud Service Provider Internal Architecture Reviews; -A deep-dive assessment of internal CSP (Cloud Service Provider) network architecture; -Source code reviews; -Cloud service internal design documentation validation; ; Whilst this is not available within the CSA STAR certification, we do conduct penetration tests using external penetration testing organisations.
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F5e35da6-350d-40c1-9a49-92b10abebeb5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 5dbc15c1-837d-4f25-8878-a7c6a4ccd0f1
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@ii-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.