IQVIA LTD.

IQVIA OMOP Health Data

Software solution that allows converting IQVIA Health Data Research Platform Database into an OMOP database.

Features

• Pipeline for creation of OMOP databases
• IQVIA Health Data Research functionalities

Benefits

• Support of OMOP usecases (e.g., federated queries)

£35,000 to £35,000 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nhssolutions@iqvia.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

192378535409643

Contact

Bhavin Shindroja
0203 075 5019
nhssolutions@iqvia.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: IQVIA Health Data Research Platform
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Only functions as an add on on top of IQVIA Health Data Research Platform.
• System requirements: Solution requires relational database (MSSQL, Oracle, or PostgreSQL).

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This will be set out within the agreed SLA with client.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Access to an online ticket system is provided. Depending on SLA agreements, response times are guaranteed. Bugfixes are provided with priority. Regular feature releases are provided quarterly. During the implementation of the product, a dedicated project manager is available for immediate support. After go-live, client has access to ticket system and telephone hotline. If on-site support is requested, travel and per diem rates need to be negotiated. Technical teams can provide assistance with hosting servers, but client remains data owner and operator of server.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide all of the mentioned (training can be on-site at additional cost, usually training is online, and documentation is provided to client).
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All data is stored in relational database (Oracle, PostgreSQL, MSSQL) and belongs to the client. ; Data can be extracted through the application via dedicated XML exports if desired.
• End-of-contract process: Any client-specific support needed after end of contract would need to be negotiated. As data owner and operator of the servers, client may choose to do what they want with the underlying database.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: There is an XML/REST interface that can be used for importing and exporting all relevant data into or from the application (including master data and effect data). Trainings can be provided to client IT-personnel to be able to leverage this interface. ; There is an HL7 Listener which can be used to ingest data from an HL7 stream. ; There is a FHIR interface which can be used for data ingestion and data exports. Certain profiles are supported.; There is an OMOP interface which can be used to create an OMOP database from the application's database. All APIs acquired by the client are open for the client to use as they see fit for their usecases.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Workflows can be built with jBPM, and reports can be built with BIRT.

Scaling

• Independence of resources: Each client receives dedicated instance with hardware provisioning according to system requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: User logins, login duration, exports after queries, patient records viewed.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data exports are supported in multiple ways. Users can run query and can export CSV or PDF files of the result tables. Custom-built reports can be provided for data extraction. XML exports can be run from the user interface. Client can build any kind of data extracts with the acquired APIs (e.g., FHIR, XML, OMOP).
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XML
  • FHIR
  • SQL
• Data import formats: Other
• Other data import formats:
  • XML
  • FHIR
  • HL7
  • SQL

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We typically define the following priorities and corresponding response times:; Priority Description; Level 1; Errors which render the software entirely inoperable.; Level 2; Errors which lead to a substantial loss of functionality within the software or to a substantial loss of performance.; Level 3; Errors which lead to minimal loss in function and/or performance, of errors for which a workaround exists.; Level 4; Errors which only marginally affect the software and will be resolved with the next update.; ; Level 1; Priority Agreed Reaction Time; 4 hours; Time Guaranteed Reaction Time; 24 hours; Level 2; Priority Agreed Reaction ; 8 hours; Time Guaranteed Reaction Time; 24 hours; Level 3; Priority Agreed Reaction ; 24 hours; Time Guaranteed Reaction Time; 48 hours; Level 4; Priority Agreed Reaction ; 48 hours; Time Guaranteed Reaction Time; 72 hours
• Approach to resilience: Solution can be installed on any data center provided by client
• Outage reporting: Servers are managed by client. If web application is not online, users are informed via the UI.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: User rights and roles can be managed in the UI.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Other
• Description of management access authentication: Access to the servers are managed by the client.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: IQVIA takes Data Privacy and Information Security Management seriously and our Global Integrated Information Security Framework (ISSF) is based on industry standards and regulations including HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. ; Our approach ensures a high level of data protection and confidentiality in our Products and Service. ; ; IQVIA staff undertake ISO 27001 Information Security, Code of Conduct, Anti-Bribery/ Anti-Corruption and Data Privacy (GDPR) training at regular intervals to ensure that all data processing is in line with the legal basis, ethics, and the Authority’s instructions. ; ; Please see IQVIA's Doing the Right Thing for more information https://www.iqvia.com/-/media/iqvia/pdfs/about-us/doing-the-right-thing/iqvia-code-of-conduct-english-en.pdf?la=en&hash=2972A691389DED5EC964C1FB3431962164489A40
• Information security policies and processes: IQVIA manages Information Security through a Global Integrated Information Security Framework (IISF). The ISSF is based on industry standards and regulations including HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. IQVIA’s approach ensures a high level of data protection, security, and confidentiality.; The IISF comprises three types of materials (policy, standards, and procedures/work instructions). At the highest level of the IISF are the Corporate Policies which include the Integrated Information Security Framework Policy and the following policies:; ; • Data Classification Policy: The Data Classification Policy ensures that information assets can be classified for appropriate controls to be implemented to safeguard and protect these assets.; ; • Acceptable Use of IQVIA Information Technology Assets Policy: This defines the rules for appropriate usage of IQVIA information assets and systems.; ; The IQVIA EMEA Information Security Management System (ISMS) team have an established ISO 27001 certified ISMS and adopt the IISF global policies. Internal audits of the EMEA ISMS are conducted to assess the effectiveness of the ISMS and compliance with business policies and processes. Please see IQVIA's Doing the Right Thing for more information https://www.iqvia.com/-/media/iqvia/pdfs/about-us/doing-the-right-thing/iqvia-code-of-conduct-english-en.pdf?la=en&hash=2972A691389DED5EC964C1FB3431962164489A40

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The IQVIA Service Delivery team follow an Operational Change Management process aligned with ITIL standards.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: To protect the Confidentiality, Integrity, and Availability of the service, IQVIA’s Vulnerability Management process consists of Risk Assessment, Vulnerability and Penetration tests. IQVIA’s Change, Patch and Asset management processes help in identifying and mitigating the vulnerabilities and the associated risks.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Protective monitoring process includes review of access and resource requests, system errors, system logs, security threats, weaknesses or vulnerabilities. These events are logged with a Service Desk and recorded in a Service Management System. Necessary remediation measures are taken to address the risks.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: IQVIA has an integrated Incident and Problem Management process aligned with ITIL standards.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At IQVIA we understand our role as an effective steward of the environment, and we take seriously our responsibility. As members of the United Nations Global Compact, IQVIA aligned with four of the UNGC Sustainable Development Goals (SDG) in 2021. IQVIA is committed to the Science Based Target (SBT) initiative, and we have approved SBTis to guide our roadmap to net zero. Under the contract we will fight climate change through:; • Seeking to deliver additional environmental benefits, including reducing our greenhouse gas emissions, improving air quality, and working with our supply chain to adopt effective practices.; • Work to influence staff, suppliers, customers and communities to support environmental protection and improvement across the length of the contracts.

  Covid-19 recovery

  IQVIA understands the impact Covid-19 has had, and through our social value work we are committed to help local communities’ recover from the impact of the pandemic. Whilst most of these activities are addressed through other TOMs, to further our support we also ensure that we are:; • Creating employment and re-training opportunities for those left unemployed by COVID-19.; • Ensuring support for the social, physical and mental health of employees affected by COVID-19.; • Guaranteeing appropriate workplace conditions that support the COVID-19recovery effort including remote working, and sustainable travel solutions.

  Tackling economic inequality

  IQVIA is committed to tackling economic inequality through the creation of new jobs, develop our workforces’ skills, and increasing our supply chain capacity.; Some of the ways we achieve this through:; • Creating training opportunities for young people through schools, colleges, work experience and apprenticeships.; • Creating employment opportunities, particularly for those who face barriers to employment.; • Diversifying our supply chain including new businesses and entrepreneurs, start-ups, SMEs and VCSEs.; • Taking action to identify and manage cyber security risks internally and across our supply chain.

  Equal opportunity

  IQVIA is committed to providing a workplace of equal opportunity with embedded inclusive working practices supported by our diversity, inclusion and belonging strategy. These include fair pay practices, transparent promotion opportunities, and supporting in-work progression with development and training for all, including those from disadvantaged and minority groups who may face most barriers to accessing higher paid work. ; Some of our examples are: ; • Working as a Disability Confident Employer and ensuring accessible recruitment practices.; • Offering Apprenticeships at all levels. ; • Providing flexible and remote working opportunities for all employees. ; • Focus on identifying and mitigating modern slavery, including through our supply chain.

  Wellbeing

  The wellbeing of staff, suppliers and communities is core to IQVIA’s ways of working. Some of the ways we achieve this through:; • Taking demonstratable action to support health and wellbeing of our workforce, including their physical and mental health.; • We influence staff, suppliers, customers, and communities to focus on their health and wellbeing and provide opportunities for engagement with the community.; • We collaborate with our staff, stakeholders and communities in the co-design and delivery of targeted interventions to support strong, integrated communities.

Pricing

• Price: £35,000 to £35,000 a unit a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nhssolutions@iqvia.com. Tell them what format you need. It will help if you say what assistive technology you use.