NQC Ltd
NQC Development, Configuration & Support Services
NQC offers services to complement our supply chain and risk assurance technology offerings. These services support organisations to tailor solutions to their needs and include: System Design, Development and Testing Services, Service and System Integration, Onboarding/Deployment Services, Proactive Engagement, Helpdesk and Support Services, and Business and Data Analysis
Features
- Skilled professionals, experienced in delivering systems and support to government
- Hosting support including deployment and ongoing technical support
- In-bound and out-bound helpdesk support services
- Proactive supplier engagement and on-boarding campaigns
- System integration support utilising API technology
- Design, development and testing support
- Defined processes and procedures currently utilised widely across government
Benefits
- Maximise the benefits of NQC technology-based solutions
- Quick and efficient deployment of NQC technology with limited resources
- Bespoke NQC solutions to meet the needs of your environment
- Ongoing support and issue resolution
- Proactive engagement for user adoption
Pricing
£700 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
1 9 2 9 8 8 5 4 4 0 2 1 3 9 4
Contact
NQC Ltd
Sales
Telephone: 0161 393 4191
Email: sales@nqc.com
Planning
- Planning service
- Yes
- How the planning service works
- NQC have developed services to complement our supply chain and risk assurance technology offerings. These services support organisations to tailor solutions to their needs and include: System Design, Development and Testing Services, Service and System Integration, Onboarding/Deployment Services, Proactive User Adoption, Helpdesk and Support Services, and Business and Data Analysis
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
Onboarding/Deployment Services
Our skilled Client Management and Programme/Project management resources are able to work with our clients to support any required engagement programmes that use our technology. We have a wealth of experience of delivering successful programmes of work on time and to budget - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- NQC have developed services to complement our supply chain and risk assurance technology offerings. These services support organisations to tailor solutions to their needs and include: System Design, Development and Testing Services, Service and System Integration, Onboarding/Deployment Services, Proactive User Adoption, Helpdesk and Support Services, and Business and Data Analysis
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Design, Development and Testing Services
NQC have skilled technical resources that can support the development and adaptation of our existing technology solution to meet specific requirements. This can include, but is not limited to, technical design authority, technical development and technical testing, including used acceptance testing.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide a Support Centre for 1st line support with additional technical resources for 2nd and 3rd line as required. Standard UK hours of service are offered with English speaking staff and this cost is incorporated into our SaaS licence fees. Additional hours and languages can be included as required at an additional cost. Users can have access to a Client Delivery Executive and a Client Delivery Manager as required.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We provide a Support Centre for 1st line support with additional technical resources for 2nd and 3rd line as required. Standard support times are 9am to 5pm Monday to Friday. Support response times are within 5 working days.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We provide a Support Centre for 1st line support with additional technical resources for 2nd and 3rd line as required. Standard UK hours of service are offered with English speaking staff and this cost is incorporated into our SaaS licence fees. Additional hours and languages can be included as required at an additional cost. Users can have access to a Client Delivery Executive and a Client Delivery Manager as required.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Alcumus ISOQAR
- ISO/IEC 27001 accreditation date
- 01/03/2011
- What the ISO/IEC 27001 doesn’t cover
- Not applicable - covers whole organisation.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
NQC recognises that our activities impact upon the environment through our contracted service provision, our routine internal operations and through our influence and effects on the wider community. We acknowledge a responsibility for, and a commitment to, protection of the environment at all levels.
NQC will work towards net zero greenhouse gas emissions both in the performance of service delivered under GCloud 14 and across the organisation as a whole.
As a result of our experience and expertise, NQC is well aware of the potential risks and benefits that technology and SaaS companies and big data providers can have on the environment. The delivery of our services involves the use of cloud infrastructure. Any cloud infrastructure provision that is involved in housing the services will impact on the carbon footprint associated with the contract. It is for reasons such as these that NQC takes its environmental impact seriously and is taking active measures to make sure our development, hosting and operational services are as sustainable as possible.
As a city centre based organisation, NQC is having a positive impact on the environment through our location alone. More than 95% of our workforce chooses to walk, cycle or use public transport to commute to the office, on those days when they want to benefit from in person collaboration.Covid-19 recovery
NQC is committed to maintaining and improving the health and wellbeing of our workforce and we firmly believe that at the core of positive employee health and wellbeing is an organisational culture where people are doing purposeful work, in a creative and open environment, contributing to a larger organisation mission, and being treated with respect and dignity. The actions that we have taken and will continue to take to support health and wellbeing, including physical and mental health, of our people are closely aligned to the six standards as set out in the Mental Health at Work Commitment.
A key attribute of our flexible working arrangements includes our hybrid working policy which enables employees, in collaboration with their Line Managers, the opportunity to work from either their home or the NQC office, enabling them to choose to work in the most effective way possible. Employees also have flexibility around start and end times and when and how long they take for a lunch break. We recognise that flexible working also provides equality of opportunity, by giving employees greater flexibility and control in their working life.
More than 95% of our workforce chooses to walk, cycle or use public transport to commute to the office, on those days when they want to benefit from in person collaboration. Our offices include secure bike storage and showers to encourage more employees to walk or cycle into the office.Tackling economic inequality
As an organisation operating within the software and technology industry, we are acutely conscious of the inequalities that exist within the technology industry’s employment workplace. We believe that diversity is key to our advantage as we’re able to bring a wide range of skills, experiences and perspectives to ensure our business is representative of the broad range of customers and suppliers that we work and engage with.
Our equality and diversity policy forms a key part of our Employee handbook which each employee is given on their first day with the organisation. Managers also undertake annual equality refresher training which focuses on unconscious bias and equality in the recruitment process, as well as broader topics regarding equality and diversity. This focus upon equality and diversity is central to our People strategy.
We are proud of our success in this respect and we are happy to report that our organisation has a healthy 46:54 ratio of women to men in our workforce. Further to this, 67% of our management team are female along with 30% of our Product Development & Assurance team. Additionally, over 30% of our total employee group comes from an ethnic minority background.Equal opportunity
We recognise that work has a significant impact on the quality of lives of our people and that we have an important role to play as an employer in ensuring that everyone at NQC benefits from high quality work. Achieving a maximum distribution of high-skilled people within the contract workforce delivers benefits to NQC and our customers. NQC also recognises the importance of quality of work and how this contributes towards a workforce that is motivated, engaged and empowered.
Equal progression
We’re committed to ensuring that all employees, including those in the contract workforce, have scope to develop and progress equally within NQC. Our learning and development programme is part of a longer term vision to increase the skills within our workforce so that our people can gain transferable skills and specialist skills to develop and enhance their prospects within NQC and beyond.
Flexibility
Our commitment to workplace equality and inclusive culture is embedded within our flexible working policy which has been designed to allow our people to manage their time effectively, and enjoy a work life balance.
Fair and equal pay
Whilst NQC, as an SME, is not required to submit our gender pay gap data, in acknowledgement of the diversity of our employee group and their needs, we conduct annual benefits and equal pay reviews as part of our annual HR processes.Wellbeing
NQC is committed to maintaining and improving the health and wellbeing of our workforce and we firmly believe that at the core of positive employee health and wellbeing is an organisational culture where people are doing purposeful work, in a creative and open environment, contributing to a larger organisation mission, and being treated with respect and dignity.
Prioritising mental health
Whilst responsibility for employee wellbeing is organisation wide, senior ownership and responsibility lies with NQC’s Head of People, who routinely reports on progress of our people’s well being activities to NQC’s Board of Directors.
Work design and organisation culture
We will always strive to maintain an organisational culture where people are doing purposeful work, in a creative and open environment, contributing to NQC’s mission, and being treated with respect and dignity.
Promoting mental health
Mental health and employee wellbeing is a key focus for both NQC's People and CSR strategies and initiatives and we are committed to a culture that promotes openness and understanding when it comes to mental health. We encourage all employees to come to us with concerns around their mental health at work as we recognise the importance of open conversation about mental health.
Increasing confidence and capability
NQC has long since invested in and implemented programmes and activity streams to support health and wellbeing for many years, generally going above and beyond what might be expected from a small business.
Tools and support
We annually review our employee benefits programme to ensure that we are fully supporting our employees with their mental and physical health. We have introduced an employee assistance programme, which provides employees with access to a virtual 24/7 GP, a confidential helpline to assist with any concerns around health, legal or financial wellbeing topics, as well as the additional benefit of counselling sessions.
Pricing
- Price
- £700 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@nqc.com.
Tell them what format you need. It will help if you say what assistive technology you use.