HEALTHTRUST EUROPE LLP

Network Operations

Comprehensive network operations management, ensuring optimal performance, scalability, and cost-efficiency. Proactive monitoring, automation, and expert support for seamless network infrastructure operation backed by industry-leading practices for continuous improvement and innovation.

Features

• Proactive Monitoring: An evolving system that ensures uninterrupted performance.
• Automation: Iterative improvements for streamlined workflows and efficiency.
• Performance Optimisation: Ongoing fine-tuning ensuring optimal resource use.
• Scalability Management: Evolving strategies adapt to changing demands seamlessly.
• Cost Optimisation: Continuous refinement maximises savings and efficiency.
• Incident Response: Iterative enhancements ensure rapid issue resolution.
• Security Management: Constant evolution to stay ahead of threats.
• Compliance Assurance: Continuous updates ensure adherence to standards.
• Reporting and Analytics: Ever-improving insights aid decision-making.

Benefits

• Improved Performance: Evolving strategies enhance user experience and productivity.
• Cost Savings: Continuous optimisation leads to significant savings.
• Scalability: Adaptable solutions ensure seamless growth.
• Enhanced Security: Always updated measures protect against threats.
• Compliance Adherence: Stay current with evolving regulations effortlessly.
• Reduced Downtime: Iterative improvements minimise disruptions.
• Peace of Mind: Confidence in a service meeting evolving needs.
• Increased Productivity: Automation frees time for innovation.

£650 to £2,000 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at customercare@htepg.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

193558207757944

Contact

Customer Care Team
08458875000
customercare@htepg.com

Planning

• Planning service: Yes
• How the planning service works: Our process for helping buyers plan their cloud hosting or software service implementation begins by gaining a deep understanding of their business strategy and objectives. We conduct a thorough analysis of their current infrastructure, applications, and data landscape to identify areas for improvement and optimisation through cloud technologies. Through collaborative workshops and consultations, we work closely with buyers to define their cloud adoption strategy, taking into account scalability, security, compliance, and cost-effectiveness. We prioritise workloads and applications for migration or modernisation, ensuring alignment with business goals and timelines. Our comprehensive planning process covers every aspect of the implementation journey, from infrastructure provisioning and application development to data migration and governance. We create detailed execution plans and roadmaps, outlining clear milestones and deliverables to guide the implementation process. We emphasise risk management and mitigation strategies throughout the planning phase, proactively addressing potential challenges or obstacles. We aim to ensure a smooth and successful transition to cloud hosting or software services, maximising value for the buyer while minimising disruption to their operations.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our offering facilitates seamless cloud migration or transition between cloud services by combining cloud technologies and corporate strategy expertise. We thoroughly assess your application estate, crafting tailored migration strategies aligned with your objectives. Services include proof-of-value activities, measuring performance and capturing lessons learned for future migrations. We provide end-to-end support, managing all aspects from scoping and planning to governance and risk management, leading cross-functional teams for successful outcomes. Key components include business analysis, case development, benefits realisation, process mapping, change management, stakeholder engagement, and project management. We conduct readiness assessments for estates with multiple legacy implementations, develop roadmaps, and guide operational procedure changes. With our guidance, buyers can navigate cloud migration confidently, achieving desired outcomes efficiently.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our offering ensures quality assurance and performance testing throughout cloud initiatives, ensuring optimal performance and security. Experts validate that target cloud solutions functionally align with business requirements while ensuring cloud solutions are secure, stable, and performant. We collaborate closely with clients during testing phases, running through identified scenarios and conducting desired user acceptance tests (UATs).

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: At CereCore, our hosting and software services support is driven by a deep understanding of our client's unique needs and challenges. We go beyond traditional support models by offering a personalised approach tailored to each client's objectives and environment. Our team follows industry best practices, utilising our experience and expertise to deliver seamless services. We offer a range of support levels, allowing clients to choose the level of support that best aligns with their requirements and budget. With a focus on proactive monitoring and continuous improvement, we provide round-the-clock support to address any issues promptly and minimise downtime. Our team is equipped with the latest tools and technologies to effectively monitor and manage physical infrastructure, virtual platforms, and cloud environments. In addition to standard support services, we offer specialised expertise in healthcare IT, ensuring compliance with regulations and standards. Our experienced service managers work closely with clients to develop tailored solutions that meet their needs and objectives.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Time to respond is based on the criticality of the question that is assessed leveraging ITIL standards measuring the urgency and impact to arrive at a priority.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Key performance indicators (KPIs) play a vital role in assessing the efficiency and effectiveness of service delivery. Here's a concise overview of the KPIs: 1. Average Speed to Answer (ASA): The target is to keep the monthly average below 90 seconds, ensuring that 80% of calls are answered promptly. 2. Call Abandonment (CA): The aim is to maintain a monthly abandonment rate below 10%. 3. Incident Time to Assign (TTA): The monthly average should meet or exceed 97% for various incident priorities: Critical (15 minutes), High (30 minutes), Medium (1 hour), and Low (2 hours). 4. Time to Respond (TTR): The monthly average should meet or exceed 90% for responding within 2 hours via the self-service portal. 5. First Call Resolution (FCR): The monthly average target is to achieve or exceed 50% within 120 days post-go-live or as agreed upon mutually.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 18/04/2024
• What the ISO/IEC 27001 doesn’t cover: Physical Security/Physical Entry/Physical Security Monitoring, Secure Development.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At CereCore, we are deeply committed to fighting climate change and minimising our environmental footprint. We prioritise sustainability in all operations. By leveraging shared resource providers prioritising energy efficiency and sustainable practices, we reduce our carbon footprint and contribute to the broader effort to combat climate change. Furthermore, we continuously explore innovative ways to reduce waste, conserve resources, and promote eco-friendly practices. This includes initiatives such as paperless workflows, recycling programs, and encouraging remote work to reduce carbon emissions from commuting. By integrating environmental stewardship into our business practices and corporate culture, we aim to be part of the solution in addressing the urgent challenges posed by climate change.

  Covid-19 recovery

  In response to the COVID-19 pandemic, CereCore has been dedicated to supporting healthcare organisations in navigating these unprecedented challenges. As markets continue fluctuating and buyers and suppliers seek sustainable working levels, we have steadfastly committed to future-proofing healthcare technology. Recognising the critical role of technology in healthcare resilience, we have prioritised providing robust IT services and solutions tailored to the sector's unique needs. This includes strengthening cybersecurity measures and optimising IT operations for greater efficiency. Throughout the recovery phase, we have focused on agility, innovation, and collaboration to support our customers' evolving needs. We empower healthcare organisations to thrive in a post-pandemic landscape by staying abreast of emerging trends and best practices. As we navigate this journey together, CereCore stands ready to support our customers every step of the way, ensuring they emerge stronger and more resilient than before. Our commitment to future-proofing healthcare technology remains unwavering as we continue to drive innovation and transformation in the industry.

  Tackling economic inequality

  At CereCore, we are dedicated to giving opportunities to people, particularly young individuals, by providing them with training and advancement opportunities. We believe in nurturing talent and empowering the next generation of professionals to thrive in the healthcare technology industry. Through our hiring practices, we actively seek out young talent and provide them with the resources and support they need to succeed. We offer comprehensive training programs and mentorship opportunities to help them develop their skills and advance in their careers. By investing in young people, we help them reach their full potential and contribute to building a diverse and dynamic workforce. By fostering a culture of learning and growth, we can drive innovation and positively impact the communities we serve. At CereCore, we are committed to creating opportunities for people to learn, grow, and succeed, ensuring a brighter future for individuals and the healthcare technology industry.

  Equal opportunity

  At CereCore, we firmly believe in equal opportunity for all. As an equal-opportunity employer, we celebrate diversity and are dedicated to fostering an inclusive environment where every employee feels valued and respected. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, sexual orientation, age, disability, religion, and socioeconomic background. We understand that a diverse workforce brings different perspectives, experiences, and ideas, ultimately driving innovation and success. By fostering a culture of respect, acceptance, and belonging, we strive to create an environment where everyone can thrive and reach their full potential. At CereCore, we believe that diversity is not just a goal to achieve but a fundamental value to uphold in everything we do.

  Wellbeing

  At CereCore, we prioritise the well-being of our employees by fostering a supportive and inclusive workplace environment. We recognise that mental health, good working conditions, and flexibility are essential to a thriving workforce. To support mental health, we provide access to resources and support services, including counselling and mental health awareness programs. We also promote work-life balance by offering flexible work arrangements and accommodating individual needs whenever possible. Ensuring good working conditions is a top priority, and we continually assess and improve our workplace environments to promote safety, comfort, and productivity. Additionally, we encourage open communication and feedback to address any concerns and make necessary adjustments. At CereCore, we are committed to fostering a workplace culture where employees feel valued, supported, and empowered to prioritise their well-being. By investing in our employees' well-being, we enhance individual satisfaction and performance and contribute to our organisation's overall success and sustainability.

Pricing

• Price: £650 to £2,000 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at customercare@htepg.com. Tell them what format you need. It will help if you say what assistive technology you use.