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Harrison James IT Services LTD

Observability & Event Management Onboarding Services

Streamlined onboarding for Observability & Event Management Solutions. We help you to get efficiently setup for Observability & Event Management Solutions.

Features

  • Monitoring
  • Real-time Event Monitoring
  • Automated Incident Response
  • Performance Analysis
  • Situation Awareness
  • Collaboration Tools
  • Reporting and Analysis
  • Scalability

Benefits

  • Enhanced efficiency, response times, decision-making, collaboration.
  • Cost savings, scalability, security, customer satisfaction.

Pricing

£350 to £1,250 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jwarren@harrisonjamesit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 9 3 8 9 3 7 9 8 7 6 6 2 6 8

Contact

Harrison James IT Services LTD James Warren
Telephone: 020 3667 3666
Email: jwarren@harrisonjamesit.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Quality Assurance and Testing Offerings:

Test planning, execution, and automation.
Performance testing and optimization.
Functional testing for feature validation.
Regression testing to ensure stability.
User acceptance testing for end-user satisfaction.
Compatibility testing across platforms and devices.
Security testing to identify vulnerabilities.
Accessibility testing for compliance and inclusivity.
Load testing to assess system capacity.
Test reporting and analysis for insights.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Resource Availability: Adequate staffing and expertise for monitoring and response.
Technology Compatibility: Integration with existing systems and tools.
Scalability: Ability to handle increasing event volumes and data.
Data Security: Protection of sensitive information and compliance with regulations.
Operational Procedures: Defined processes for event detection, escalation, and resolution.
Training Needs: Training programs for staff on tools and procedures.
Cost: Budget allocation for technology, staffing, and ongoing maintenance.
Performance Requirements: Meeting performance targets for response times and system uptime.
Stakeholder Communication: Clear communication channels for updates and escalations.
Continuous Improvement: Strategies for ongoing optimization and enhancement.

User support

Email or online ticketing support
Email or online ticketing
Support response times
24/7
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
24/7

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Covid-19 recovery

Covid-19 recovery

Covid-19 recovery

Providing cost effective services that help reduce operating costs and improve quality is one of the key aspects to helping the UK economy recover

Pricing

Price
£350 to £1,250 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jwarren@harrisonjamesit.com. Tell them what format you need. It will help if you say what assistive technology you use.