MICROBOND

Snap AI

Snap AI is a Web API recognition service that analyses images, text and voice to determine a match, feeding back results at scale in milliseconds utilizing Artificial Intelligence (AI), Machine Learning (ML) and Deep Learning (DL) commodity cloud managed services.

Features

  • Web API service for image, text, voice recognition
  • Scale and performance of Commodity Cloud providers, e.g. AWS
  • Sub-second responses at scale

Benefits

  • Flexibility to change the solution to meet evolving needs
  • Cost effective way to get a solution working quickly
  • Reduced risk and timescales

Pricing

£10,000 an instance a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@microbond.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 9 4 2 4 5 9 5 1 4 8 1 3 6 9

Contact

MICROBOND G-Cloud Support Team
Telephone: 07588506825
Email: g-cloud@microbond.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
None
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Severity One issues will be reviewed within four hours during the normal working week. Additional or enhanced support will be by agreement.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Incident Management is provided at no extra cost and all Customers will have allocated support staff and account management. There are three generic severity levels. Severity One – Is only used for the entire Service being down. The Customer must raise a severity one incident as soon as they are aware of any outage of the Service via email and phone. The supplier will confirm receipt and begin initial diagnostics within four hours. Severity Two – A feature of the Service is not working properly affecting business processes significantly. The Customer must raise a severity two incident as soon as they are aware of the incident via email and phone. The supplier will confirm receipt and begin initial diagnostics within one working day. Severity Three – There is an anomaly in the Service which can be worked around but is causing some minor business disruption. The Customer must raise a severity three incident via email and phone. The supplier will confirm receipt and begin initial diagnostics within two working days.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
There is a demo site for evaluation and training purposes. Further onsite training and documentation can be provided, by agreement.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The Customer can elect at the start of the service whether Snap AI stores all relevant data submitted to it or not, and that data can be exported back to the Customer.
End-of-contract process
All Customer data can be returned, or deleted, as agreed with the Customer at the start of the service

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The Web API interface conforms to REST JSON standards and can therefore interact with both Android and iOS smartphones.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
There is a JSON web API for all the main interactions of the product.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The Customer provides the training data set so that it is effectively specific to their requirements

Scaling

Independence of resources
The application is designed to leverage elastic scaling, both vertical and horizontal, as provided by the commodity cloud providers..

Analytics

Service usage metrics
Yes
Metrics types
The application tracks all logins and various specific actions. The standard service metrics provided by the commodity cloud providers will also be available, by agreement.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The core database conforms to SQL standards and therefore most data export will be via CSV files. Alternatives are possible subject to agreement.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99% uptime during the normal working day, i.e. 9-5 Monday to Friday. Any service disruption during a calendar month exceeding 1% will be entitled to a 5% discount of that months charges, received as a service credit for the following month. The total service credit for any month is capped at 10%.

Any SLA above and beyond the above is subject to agreement.
Approach to resilience
Available on request
Outage reporting
Commodity Cloud monitoring services will be used to monitor the service with email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Best practice for government usage of commodity cloud as captured in CISSP, CCSP and GDS guidance, plus that provided by our solution architects who are AWS cetified, is implemented to protect the PII data and to comply with GDPR. In summary, access is on a need to know basis, is monitored and audited, separation of duties, plus constraints on physical location re IP address ranges.
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
Less than 1 month
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Our architects are trained to CISSP and CCSP standards and are aware of governemnt stardards on security. Security is therefore implemented in a compliant but pragmatic way to deliver the optimum compromise of performance and cost whilst leveraging good security practices.
Information security policies and processes
We implement the appropriate best practices captured in CISSP and CCSP guides.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Standard lifecycle development and deployment services are leveraged to provide version control, testing, deployment and configuration and change management.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our architects are CISSP and CCSP trained and are familiar with government security processes. We monitor the relevant open source communities and AWS related services to mitigate threats.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All PII data provided by the buyer will be treated as such with full audit and encryption employed where relevant. Our AWS certified solution architects have configured the optimum monitoring services at the IAAS and PAAS level. The developers have embedded extensive auditing services within the application to track any adverse action.
Incident management type
Supplier-defined controls
Incident management approach
Incident management will be perfomed in alignment with ITIL procedures. All incidents will be reviewed to determine if there any underlying problems, which will be mitigated in proportion to their severity. Incidents will be raised in the first instance via email. Root Cause Analysis reports will be issued as required

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Microbond is committed to fighting climate change by reducing our carbon foot print across all sectors.
Notably we are reducing our use of fossil fuels by advocating no travelling for business where possible.
We are also advocating the re-use of all our resources and capital where possible, rather than acquiring new products or capital assets.
Covid-19 recovery

Covid-19 recovery

Microbond is committed to Covid-19 recovery by helping sectors of the community which have been adversely impacted. Several of our products have been developed for the health sector, notably the use of AWS AI services for image recognition of the results on later flow devices.
Tackling economic inequality

Tackling economic inequality

Microbond is committed to tackling economic inequality by focusing recruitment in the disadvantaged areas of our society. Microbond itself is a small company leveraging resources around the country so supporting the levelling up of the economy.
Equal opportunity

Equal opportunity

Microbond is committed to equal opportunities for one and all. We are looking into progress an apprenticeship scheme where we would like to give the opportunity to develop a digital career to those not fortunate enough to have gone to university, but do have the drive and capability to do better than life has so far allowed them to.
Wellbeing

Wellbeing

Microbond is committed to the wellbeing of its staff, its partners and suppliers and customers, and applies values and behaviors on this matter that are consistent with those of the civil service. There is a great focus on both wellbeing and happiness of all staff, the working relationship with suppliers, and the engagement of customers. The aim is to provide an enjoyable and efficient working environment, that delivers optimum solutions for one and all.

Pricing

Price
£10,000 an instance a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
There is a demo loaded with fabricated data which can be used by request for free for one month. It is also possible to preload the Demo with Client Data, for evaluation, at a charge.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@microbond.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.