Snap AI
Snap AI is a Web API recognition service that analyses images, text and voice to determine a match, feeding back results at scale in milliseconds utilizing Artificial Intelligence (AI), Machine Learning (ML) and Deep Learning (DL) commodity cloud managed services.
Features
- Web API service for image, text, voice recognition
- Scale and performance of Commodity Cloud providers, e.g. AWS
- Sub-second responses at scale
Benefits
- Flexibility to change the solution to meet evolving needs
- Cost effective way to get a solution working quickly
- Reduced risk and timescales
Pricing
£10,000 an instance a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
1 9 4 2 4 5 9 5 1 4 8 1 3 6 9
Contact
MICROBOND
G-Cloud Support Team
Telephone: 07588506825
Email: g-cloud@microbond.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Hybrid cloud
- Service constraints
- None
- System requirements
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Severity One issues will be reviewed within four hours during the normal working week. Additional or enhanced support will be by agreement.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Incident Management is provided at no extra cost and all Customers will have allocated support staff and account management. There are three generic severity levels. Severity One – Is only used for the entire Service being down. The Customer must raise a severity one incident as soon as they are aware of any outage of the Service via email and phone. The supplier will confirm receipt and begin initial diagnostics within four hours. Severity Two – A feature of the Service is not working properly affecting business processes significantly. The Customer must raise a severity two incident as soon as they are aware of the incident via email and phone. The supplier will confirm receipt and begin initial diagnostics within one working day. Severity Three – There is an anomaly in the Service which can be worked around but is causing some minor business disruption. The Customer must raise a severity three incident via email and phone. The supplier will confirm receipt and begin initial diagnostics within two working days.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- There is a demo site for evaluation and training purposes. Further onsite training and documentation can be provided, by agreement.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- The Customer can elect at the start of the service whether Snap AI stores all relevant data submitted to it or not, and that data can be exported back to the Customer.
- End-of-contract process
- All Customer data can be returned, or deleted, as agreed with the Customer at the start of the service
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The Web API interface conforms to REST JSON standards and can therefore interact with both Android and iOS smartphones.
- Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- Yes
- What users can and can't do using the API
- There is a JSON web API for all the main interactions of the product.
- API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- The Customer provides the training data set so that it is effectively specific to their requirements
Scaling
- Independence of resources
- The application is designed to leverage elastic scaling, both vertical and horizontal, as provided by the commodity cloud providers..
Analytics
- Service usage metrics
- Yes
- Metrics types
- The application tracks all logins and various specific actions. The standard service metrics provided by the commodity cloud providers will also be available, by agreement.
- Reporting types
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- The core database conforms to SQL standards and therefore most data export will be via CSV files. Alternatives are possible subject to agreement.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
99% uptime during the normal working day, i.e. 9-5 Monday to Friday. Any service disruption during a calendar month exceeding 1% will be entitled to a 5% discount of that months charges, received as a service credit for the following month. The total service credit for any month is capped at 10%.
Any SLA above and beyond the above is subject to agreement. - Approach to resilience
- Available on request
- Outage reporting
- Commodity Cloud monitoring services will be used to monitor the service with email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Best practice for government usage of commodity cloud as captured in CISSP, CCSP and GDS guidance, plus that provided by our solution architects who are AWS cetified, is implemented to protect the PII data and to comply with GDPR. In summary, access is on a need to know basis, is monitored and audited, separation of duties, plus constraints on physical location re IP address ranges.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- You control when users can access audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- You control when users can access audit information
- How long supplier audit data is stored for
- Less than 1 month
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- Our architects are trained to CISSP and CCSP standards and are aware of governemnt stardards on security. Security is therefore implemented in a compliant but pragmatic way to deliver the optimum compromise of performance and cost whilst leveraging good security practices.
- Information security policies and processes
- We implement the appropriate best practices captured in CISSP and CCSP guides.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Standard lifecycle development and deployment services are leveraged to provide version control, testing, deployment and configuration and change management.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Our architects are CISSP and CCSP trained and are familiar with government security processes. We monitor the relevant open source communities and AWS related services to mitigate threats.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- All PII data provided by the buyer will be treated as such with full audit and encryption employed where relevant. Our AWS certified solution architects have configured the optimum monitoring services at the IAAS and PAAS level. The developers have embedded extensive auditing services within the application to track any adverse action.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Incident management will be perfomed in alignment with ITIL procedures. All incidents will be reviewed to determine if there any underlying problems, which will be mitigated in proportion to their severity. Incidents will be raised in the first instance via email. Root Cause Analysis reports will be issued as required
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Microbond is committed to fighting climate change by reducing our carbon foot print across all sectors.
Notably we are reducing our use of fossil fuels by advocating no travelling for business where possible.
We are also advocating the re-use of all our resources and capital where possible, rather than acquiring new products or capital assets. - Covid-19 recovery
-
Covid-19 recovery
Microbond is committed to Covid-19 recovery by helping sectors of the community which have been adversely impacted. Several of our products have been developed for the health sector, notably the use of AWS AI services for image recognition of the results on later flow devices. - Tackling economic inequality
-
Tackling economic inequality
Microbond is committed to tackling economic inequality by focusing recruitment in the disadvantaged areas of our society. Microbond itself is a small company leveraging resources around the country so supporting the levelling up of the economy. - Equal opportunity
-
Equal opportunity
Microbond is committed to equal opportunities for one and all. We are looking into progress an apprenticeship scheme where we would like to give the opportunity to develop a digital career to those not fortunate enough to have gone to university, but do have the drive and capability to do better than life has so far allowed them to. - Wellbeing
-
Wellbeing
Microbond is committed to the wellbeing of its staff, its partners and suppliers and customers, and applies values and behaviors on this matter that are consistent with those of the civil service. There is a great focus on both wellbeing and happiness of all staff, the working relationship with suppliers, and the engagement of customers. The aim is to provide an enjoyable and efficient working environment, that delivers optimum solutions for one and all.
Pricing
- Price
- £10,000 an instance a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- There is a demo loaded with fabricated data which can be used by request for free for one month. It is also possible to preload the Demo with Client Data, for evaluation, at a charge.