OpenCampus UK Limited

OpenCampus OCX

OpenCampus 7 is campus management from the cloud, providing SIS, LMS and ERP functions and a unique digitalisation engine to embed bespoke processes.

Features

  • Identity management
  • Process modeling engine
  • Genetic timetabling
  • Ressource planning
  • Digitalisation engine
  • Query generator
  • Fieldable entity model
  • Themeable design
  • API driven interoperability
  • Entity server connectivity

Benefits

  • Embed bespoke processes
  • Define own data structures
  • Merge/substitute multiple different applications into one system
  • Use prebuilt process templates
  • Provide single point of contact for users
  • Allocate data into a single storage
  • Use AI driven business analytics
  • Interconnect with different institutions
  • Automate (legally required) reporting
  • Allow access from any device (iOS/Android, web)

Pricing

£10 to £190 a user

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kh@opencampus.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 9 4 2 5 6 1 7 7 7 2 4 2 3 2

Contact

OpenCampus UK Limited Dr. Kirsten Ingmar Heiss
Telephone: 020-3432 3271
Email: kh@opencampus.net

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Oracle Banner
SAP CM
Ellucian
Tribal SITS
Cloud deployment model
Private cloud
Service constraints
Phone support Mo-Fri 09.00 - 17.00, except bank holidays.
System requirements
  • Current web browser/Javascript enabled
  • Android/iOS device for mobile application

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response within next business day Mo-Fri 09.00 - 17.00, except bank holidays.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
System uptime is guaranteed on a 99.9% level.
Fault reports can be submitted online / reaction time next business day, Mo-Fri, 09.00-17.00, except bank holidays.
Individual integration support is billed hourly, support packages are available from GBP 96 per hour for integration management services.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite training/workshops
Video tutorials
User documentation
Community portal with support groups
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Export through API / CSV
or SQL / file export
End-of-contract process
All data can be downloaded by the client.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Responsive design adapts to mobile phone use.
OpenCampus provides a mobile app to support offline use.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Graphical business logic configurator
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
As all interfaces are fully web based, comprehensive checks are conducted using WAVE. The technology in OpenCampus is built on Drupal. Accessibility criteria of Drupal apply: https://www.drupal.org/about/features/accessibility
API
Yes
What users can and can't do using the API
Restful API to manage users and entity objects
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Data entities can be customised
Business logic can be customised
Design (Theme) can be customised

Graphical editor for data and business logic customisation.
Drupal themeing for design customisation.

Scaling

Independence of resources
Elastic cloud service

Analytics

Service usage metrics
Yes
Metrics types
Number of users and stored data units available on dashboard.
Matomo analytics data available through Matomo interface.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
API / CSV / SQL dump
Data export formats
  • CSV
  • Other
Other data export formats
  • SQL
  • XML
Data import formats
  • CSV
  • Other
Other data import formats
  • SQL
  • XML

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
A. Green: 99.8% System Availability
b. Amber: 99.5% - 99.8% System Availability
c. Red: Less than 99.5% System Availability

The Customer's sole and exclusive remedy, and Company's entire liability, in connection with Service availability shall be that for each period of downtime lasting longer than one hour, Company will credit The Customer 5% of Service fees for each period of 30 or more consecutive minutes of downtime; provided that no more than one such credit will accrue per day. Downtime shall begin to accrue as soon as The Customer (with notice to Company) recognizes that downtime is taking place and continues until the availability of the Services is restored. In order to receive downtime credit, The Customer must notify Company in writing within 24 hours from the time of downtime, and failure to provide such notice will forfeit the right to receive downtime credit. Such credits may not be redeemed for cash and shall not be cumulative beyond a total of credits for one (1) week of Service Fees in any one (1) calendar month in any event. OpenCampus will only apply a credit to the month in which the incident occurred.
Approach to resilience
Available on request.
Outage reporting
Dashboard/email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Username/password authentication for front end administration (2 factor authentication), VPN restricted access to backend systems. Username/password (2 factor authentication) for support portal.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Board approved IT security concept, audited by external auditing provider, enforced through SOP, revised biannually.
Information security policies and processes
IT security concept and processes catalogue establish standard operating procedures and reporting structures. Security processes FAQ can be provided upon request. Data center related security policies comply with certifications ISO/IEC 27001:2013, 27017:2015, 27018:2014, and
ISO/IEC 9001:2015.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Full version control and data transfer monitoring including data leakage prevention are in place as well as access logging and revision management.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Third party penetration testing is conducting for new software revisions. Carrier system is monitored by Drupal security group. Patches are applied within 12 hours after release to production platforms.
Protective monitoring type
Undisclosed
Protective monitoring approach
Data leakage prevention, geofencing, external penetration testing.
Clients are informed within 2 hours after detection.
Patches are deployed based on SLA terms.
Incident management type
Supplier-defined controls
Incident management approach
SLA defined standard operating procedures are in place.
Users report incidents through the OpenCampus support center portal.
Incident tracking and reporting is available as real time reports through the OpenCampus support center portal.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
Other
Other public sector networks
UK Access Management Federation

Social Value

Fighting climate change

Fighting climate change

Available on request.
Covid-19 recovery

Covid-19 recovery

Available on request.
Tackling economic inequality

Tackling economic inequality

Available on request.
Equal opportunity

Equal opportunity

Available on request.
Wellbeing

Wellbeing

Available on request.

Pricing

Price
£10 to £190 a user
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full working installation for testing purposes for 30 days.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kh@opencampus.net. Tell them what format you need. It will help if you say what assistive technology you use.