FIMATIX UK LTD

Digital Products and Services: Alpha and Beta Delivery Service

Fimatix has delivered multiple Alpha and Beta Design, Development and Delivery Services per Government Digital Service Standard.
Through collaborative working with your teams, we will build resilient production ready services, informed by Discovery, working through Alpha, and Beta, to guarantee a compelling and intuitive go live ready end user experience.

Features

• Agile and iterative development, delivering through multi-discipline collaboration.
• Delivery Assurance framework based on extensive experience
• User testing including user recruitment, session management, insight analysis.
• Product Backlog creation using insights from user testing and analysis.
• Assistance of experienced practitioners to prepare for GDS Service Assessments
• Develop low-fidelity wireframes and working high-fidelity prototypes user journey representations.
• User Experience Design using Design Thinking and iterative feedback
• DevOps frameworks ensure early availability of (multiple) production-like environments.
• DevOps frameworks ensure resilient, evolving production-ready digital services.
• Demonstrate Control and Governance of delivery using our Balanced Scorecard

Benefits

• Engagement, feedback, iteration reduces risk of delivering the wrong service
• Delivery assurance of User Features, Non-functionals, Team, Ways of working
• Clear understanding of user and operations needs based on feedback
• Gaining buy-in from stakeholders using visual design
• Ensured compliance with GDS Service Standards and design approach
• Tackle potential problems early through rapid prototyping and iteration
• Building the service that meets users and business operations needs.
• DevOps frameworks ensure early availability of (multiple) production like environments.
• DevOps frameworks ensure resilient, evolving production-ready digital services.
• Clear demonstration of control over Delivery, Commercials, Team, Transformation

£300 to £1,750 a unit a day

• Education pricing available

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at proposals@fimatix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

194546270317546

Contact

Tim Howarth
07702574720
proposals@fimatix.com

Planning

• Planning service: Yes
• How the planning service works: Alpha and Beta are the stages of the service design and delivery process which build on what we have learned in the Discovery stage. ; ; The Alpha phase follows Discovery, and involves learning more about what to build for Beta by creating prototypes and testing these prototypes with users. We will answer important questions about future service design, through prototyping and testing. We will have prepared a plan for Alpha Stage in Discovery. In the Alpha stage we will plan for the Beta stage. This will include establishing the team's delivery approach and ways of working, and the scope of the MVP (Minimum Viable Product) which we will build in Beta. ; ; During the Beta phase, we start to build the priority ideas from Alpha. From a planning perspective, we consider how the service will integrate with (or start to replace) existing services, and we start preparing for the transition to live. Ideally, in Beta we plan to roll out the service to real users. We will ensure that the service (operations) team is engaged throughout development to learn about the new service, and that support staff have sufficient knowledge to support new users.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We will work with you to create and deliver development plans at a person, team and organisation level. We have coached and trained many teams and organisations through their Digital Transformation journey and to help them to be more agile in their ways of working. We adapt our coaching and training options to suit the varied and different needs of organisations, and depending on your particular needs for your stage on the journey to Digital and Agile Maturity. For people and teams new to digital service delivery we can provide bespoke foundational introductions to Agile Ways of working through our Agile Primer training workshops. This includes modules on - Agile Concepts, Values and Principles:; - Establishing the Team and Getting Started.; - Meeting User Needs and developing "User Stories".; - Planning and Control through Agile Ceremonies.; - Feedback and Improvement.; - Servant Leadership and Agile Governance.; ; We are an accredited training organisation (ATO) of the Agile Business Consortium, and can provide certification in the following if required:; - Scrum master https://apmg-international.com/product/agile-business-consortium-scrum-master.; - Agile Digital Services (AgileDS):; https://apmg-international.com/product/agileds .; - Agile Project Manager(AgilePM): ; https://apmg-international.com/product/agilepm .; - Agile Programme Manager (AgilePgM): ; https://apmg-international.com/product/agilepgm .
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have helped numerous public-sector organisations setup, implement and migrate legacy systems to secure cloud services. We provide a rigorous setup and migration service to support your transition to cloud hosting or cloud software, including full stakeholder engagement ensuring a managed, secure migration. Our process addresses the need to transition services with minimal disruption to ongoing operations through structured planning, test and migration. Platform and technology agnostic, we select appropriate solutions based on user-needs and business priorities.; ; We engage a Digital Delivery lifecycle (Discovery, Alpha, Beta, Live) to transition your services. To manage large-scale transformations (transitioning multiple services across your organisation or operations), we use an overarching, lightweight Agile delivery framework to ensure that all aspects of transition are considered (people and culture, business operations and processes, technology), and to prioritise order of service transition. ; ; We will help you to build a resilient and adaptive organisation, deliver robust digital services, and to operate those services in a sustainable and effective manner. We can provide you with experienced design, delivery and operations people to fulfil all of these services .
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We seek to build quality into your digital products and services from concept and right through the Digital Delivery lifecycle (Discovery, Alpha, Beta, Live). Our Quality and Delivery Assurance Framework, which we will refine with you during Alpha, and execute throughout the Alpha and Beta stages, assures outcomes across seven domains: ; - Business Features: are we delivering what the users need? ; - Non-Functional Features: will the service operate in a robust and secure manner? ; - Business Change:How are we ensuring the existing business is ready for this service?; - Multi-disciplinary Team: Do we have the right team in place, and is everyone motivated and working well together?; - Delivery Approach: Are we managing the delivery in the right way? ; - Path-to-Live: Are we developing and delivering software in the most effective way?; ; Our Lead test engineer will work with the appropriate business and technical members of the team to define a test strategy to cover all aspects of functional and non-functional deliver for Alpha and Beta including security, performance integration and data migration aspects, and our approach to test automation.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: To email within 24 hours Monday to Friday
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: We will appoint a Client Principal, who will be responsible for contract delivery, to provide support to you, our team and your other delivery partners. Through the application of our Balanced Scorecard, the Client Principal will ensure that contract and work order outputs, deliverables and supplier targets are met, and outcomes are achieved. ; They will:; - Operate as the lead point of contact for any and all matters specific to the delivery of our service to you. ; - Oversee all commercial aspects, including new contracts, work order renewals and supplier reporting.; - Ensure the timely and successful delivery of our services and solutions according to your needs and objectives.; - Ensure that we have the right people deployed to deliver the required services.; - Ensure that your processes and standards are adhered by our people (e.g. timesheets, health and safety, security policy etc) .; - Deliver and manage Client Principal related products for example; stakeholder map, account overview, induction materials, scorecards, account reports and inputs to service reviews .; - Arrange and manage delivery assurance and delivery retrospectives as and when needed.; - Collaborate with our internal cross-functional teams (Recruitment, Operations and HR) to ensure we meet your needs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 19/10/2021
• What the ISO/IEC 27001 doesn’t cover: Certification covers full scope of our Operations and Delivery
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Fimatix prioritises employee wellbeing through a comprehensive framework encompassing policies, programmes, and initiatives. Our policies, including Social Value, Health and Safety, Diversity (EDI), and Sickness & Attendance Management, are regularly reviewed and communicated through induction programmes and annual updates. We maintain an open and inclusive recruitment process, providing reasonable adjustments and support for candidates with disabilities or health conditions.; ; Employees have access to initiatives such as our Employee Assistance Plan (EAP) and Health Cash Plan, offering confidential support helplines, mental health services, and a wide range of healthcare treatments. Vitality private medical insurance (PMI) promotes healthy lifestyles and covers employees and their families. Additional wellbeing measures include discounted gym memberships, nutrition advice, and health screening.; ; Our Time Off policy supports flexibility for medical appointments, screenings, and caregiving responsibilities, facilitating early health intervention. Within our Home Office Delivery Team, three contact points—Resource Team, Delivery Lead, and Client Principal—provide support and pastoral care.; ; We have a track record of aligning delivery KPIs with team wellbeing, as demonstrated in our work with HMCTS’s Crime Programme. By monitoring KPIs like Absenteeism and Culture Pulse, we gain insights into employee health and engagement, informing our continuous improvement efforts.; ; Through our Delivery Assurance Process (DAP), we ensure transparency and accountability in performance evaluation while promoting employee wellbeing. Regular reporting, review meetings, and collaborative actions contribute to creating a supportive work environment that fosters the health and wellbeing of our team members.

Pricing

• Price: £300 to £1,750 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at proposals@fimatix.com. Tell them what format you need. It will help if you say what assistive technology you use.