Satchel

Satchel One

Satchel One is a cloud Management Information System (MIS) that combines school and classroom management apps, helping to reduce teacher workload, support students’ learning, streamline whole-school processes and actively involve parents in the learning process.

Features

• Cloud MIS that can be securely accessed from any browser
• Dedicated mobile apps for teachers, students and parents
• One system and login for all school and classroom management
• Record student data for DFE school census alongside custom fields
• Instant alerts with email, web and push notifications
• Track users for auditing and analyse trends via interactive reports
• Control access through granular roles and permissions
• Import and export user data via CSV/XML (e.g. CFTs)
• Integrate with third party SSO providers to simplify login
• Import timetable and curriculum data from external timetabling tools

Benefits

• Simplify processes by replacing multiple tools with Satchel One
• Complete tasks remotely using mobile apps (e.g. Registers, Homework, Behaviour)
• Reduce persistent absences by using trends from Attendance data
• Easily administer the exams process from entries to results day
• Improve the homework process by aligning students, parents and teachers
• Implement your behaviour policy consistently across the school
• Use Referred Incidents, Detentions and Sanctions to enforce behaviour policy
• Create seating plans which cater to students' needs and abilities
• Share documents and progress reports easily with your parent community
• Get streamlined and uniform reporting with scheduled reporting for staff

£1,455 to £24,975 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesenquiries@teamsatchel.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

194656651021934

Contact

Sales Team
02071979550
salesenquiries@teamsatchel.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Our service occasionally undergoes scheduled maintenance. This typically takes place during night time hours to minimise disruption or is planned for less critical times for our end users such as school holidays. Users are always notified well in advance to ensure minimal impact on their operations.
• System requirements:
  • Usage of a modern browser (Chrome, Edge, Firefox or Opera)
  • Stable internet connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We deal with Support cases quickly and efficiently by asking for basic user, school and bug/issue information upfront, reducing the number of messages required to help resolve cases. Our median response time to our in-app Chat Bubble is currently 35 minutes, and our average response time across all ticketing systems is 3 hours 15 minutes.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: The Satchel One platform, integrated with Intercom for enhanced communication, supports a variety of native operating system accessibility features. These include, but are not limited to, font resizing, browser coloring, voiceover, screen readers, and keyboard navigation. This comprehensive support ensures that all users can navigate and utilize our platform effectively, enhancing user accessibility and experience.
• Web chat accessibility testing: In collaboration with our clients, we have conducted a thorough review of the essential functionalities within our web chat, which is powered by Intercom. Having been utilised by hundreds of thousands of users over the years, the consistent feedback we receive has been instrumental in guiding enhancements to the chat feature, continually improving its accessibility and overall user experience. This approach ensures that our chat service remains user-friendly and accessible to all.
• Onsite support: Yes, at extra cost
• Support levels: At Satchel we pride ourselves on the quality and personal support levels that we provide our customers, which is delivered via Live Chat, Telephone, ChatBot, Help Centre and Email.; ; First and foremost, all teachers and staff members have access to Live Chat directly from within the product between the hours of 08:30 - 17:00 Monday to Friday. Outside of these hours, our 24/7 ChatBot provides immediate answer resolution throughout evenings and weekends. If a resolution cannot be provided, queries are assigned to a priority ticketing system and dealt with by our Support and Technical Support Teams.; ; In addition, we provide telephone support to teachers, staff members and network/IT contacts at the school, or they are able to directly log a ticket with our Support Teams via the Help Centre or Website.; For Parents and Students, they have full access to the Help Centre 24/7 and can also opt to log a support ticket should they require it.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Our onboarding process for new customers moves through four phases: Onboard, Training & Review, Launch and Success. The Onboard phase begins with a planning meeting with our Satchel Project Manager to outline the end-to-end implementation of Satchel One MIS. The meeting sets the project timeline and outlines key tasks, dates, roles and responsibilities, school community communications, training requirements and schedules, and progress review points. The training provided in the second phase is bespoke to each school and is delivered through a combination of on-site and online training across a variety of specific user groups, including one-to-one training for particular role areas of responsibility. Further training is also available following the post-launch review which includes evaluating user feedback and analysing usage. Online training guides are also available in our Help Centre. Following the Launch phase we move into Success where we focus on getting the school off to the best possible start using Satchel One MIS. Each school is introduced to their Partner Success Manager who arranges termly account reviews, provides CPD opportunities to increase engagement, knowledge and usage, and communicates updates on product changes and upcoming developments.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Satchel customers can obtain a full copy of their database on request at any time. The data will be provided encrypted on a portable storage device which can be collected from Satchel HQ in London once confirmation is received that it is ready for collection. Satchel will then provided encryption passwords separately to maintain security.
• End-of-contract process: At the end of a customers contract Satchel asks its customers to complete a termination form, which provides key information and dates for the closure of their account. Upon receiving this request Satchel will start the process of creating a backup of the schools information to be shared with them and working closely with the key contact in the school, ensure everyone in the school is fully informed of the date in which their account will no longer be accessible.; Satchel will then anonymise all data within 28 days of the termination date provided by the school.; If you customer should wish to request a database restoration (within the 28 day period) Satchel can provide this for an additional charge.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our MIS interface is fully responsive and can be accessed on any mobile device. ; ; The native Satchel One mobile app for iOS and Android devices allows students and parents to receive notifications, view information about Homework, Timetables, Detentions, Behaviour and Attendance. Staff can also take attendance on the go, set homework, award points and badges.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Satchel One interface is clear and intuitive. It strictly adheres to our design principles, ensuring consistency and uniformity in every page and component. The navigation menu options include each of our apps, and a Tools menu where settings are grouped by module. The quick search function at the top of the page enables staff to instantly locate users. Accessibility is emphasised through prominent buttons and text, ensuring ease of navigation for all users. The platform is responsive allows seamless interaction across devices, further enhancing accessibility.
• Accessibility standards: None or don’t know
• Description of accessibility: Our platform integrates seamlessly with a variety of native operating system accessibility tools. These tools encompass functionalities such as adjustable text sizing, customisable browser themes for enhanced visual contrast, voiceover support, compatibility with leading screen readers, and comprehensive keyboard navigation options. This ensures that our platform remains accessible to users with diverse accessibility needs, promoting an inclusive user experience.
• Accessibility testing: We actively collaborate with our users to perform thorough accessibility testing on the essential functionalities of our platform. This process involves regular collection and integration of user feedback, which is instrumental in driving continuous enhancements. Our commitment to refining our platform is evident through our dedicated updates aimed at boosting accessibility features and ensuring that our solutions meet the evolving needs of all users.
• API: Yes
• What users can and can't do using the API: Our service can be configured and managed through our integration with the Wonde API. Users can efficiently set up and make changes to the service via this API, enabling seamless interactions and updates.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Our platform is completely modular which allows schools to only enable the apps and features they want to use. The look of the website can also be customised to match the school's identity by adding brand colours and logo to the website, mobile app and email communications. Additionally, we offer a white labelling option which entirely removes our branding for a bespoke solution. Key data across each app within the platform can be customised to fit each school's needs. Frameworks for Behaviour, Assessment etc can be built from the ground up to promote consistency across the school. In addition to all of the statutory DFE data Satchel One MIS allows for creation of custom fields to store any information specifically pertinent to the running of each school.

Scaling

• Independence of resources: Hosted on AWS, our service has reliably supported hundreds of thousands of users, skillfully managing a six-fold traffic surge during COVID-19 without impacting end-user experience. We maintain 99.99% system uptime during the last 12 months and optimal response times through scalable databases and server capacities that dynamically adjust to changing demands. Our robust infrastructure ensures that the activity of one user does not adversely affect others, consistently providing high availability and maintaining excellent service quality at all times.

Analytics

• Service usage metrics: Yes
• Metrics types: From within Satchel Ones users can access ; > Timestamp of a user's most recent activity on the platform.; > Reporting to summarise the activity of a specific group of users as a percentage ; > Tracking of authorship for key records & actions. ; > Student and parent view receipts for notices, tasks and task attachments. ; > Staff view receipts for welfare notes. ; ; API traffic is logged internally and can be shared with customers on request
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users run a number of reports directly in the system and also export data such as student lists, assessments, homework tasks etc. Users can also request bespoke exports by submitting a request to our support team. Our team assists with the secure and efficient retrieval of any required data, ensuring compliance with relevant data protection standards and user needs.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We are committed to making reasonable efforts to maximize system uptime and guarantee that the System is operational at least 99% of the time annually, except for: (i) maintenance periods by us or our subcontractors, (ii) connectivity failures between the entities computers and the internet, (iii) circumstances beyond our reasonable control, (iv) any actions or lack thereof by the entities, its users, or other suppliers.; No refunds will be issued if this uptime threshold is not achieved.
• Approach to resilience: Our service is hosted on Amazon Web Services (AWS), ensuring high resilience and compliance with top-tier security standards. AWS data centers are strategically located and designed for resilience, employing redundancy and failover protections to maintain operational integrity and availability.; ; The infrastructure leverages AWS's global network, providing fault tolerance and stability across multiple geographic zones. This geo-redundancy ensures that our services remain available even in the event of a regional disruption. Each facility is ISO 27001, ISO 27017, and ISO 27018 certified, reflecting our commitment to security and data protection.; ; Detailed information about our data center setup and resilience strategies is available upon request
• Outage reporting: System outages are communicated to our users through our public status page. For minor outages or system degradation, we also provide updates via in-platform banners and notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We enforce stringent access restrictions in our management interfaces and support channels in alignment with our comprehensive Access Control Policy. Access to management interfaces requires not only adherence to this policy but also secure VPN connectivity, ensuring that only authorised personnel can access sensitive systems remotely. ; Regular reviews of access privileges are conducted to ensure compliance and to adjust permissions as necessary to maintain security and operational integrity. This ensures that access is restricted to authorised personnel only, minimising the risk of unauthorised access and maintaining the integrity of our management and support systems.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: We adhere to a comprehensive suite of information security policies to safeguard our data and operations. These policies include:; ; Information Security Policy; Information Security Roles and Responsibilities Policy; Asset Management Policy; Access Control Policy; Data Management Policy; Operations Security Policy; Human Resource Security Policy; Physical Security Policy; Risk Management Policy; Third-Party Management Policy; Cryptography Policy; Business Continuity and Disaster Recovery Plan; Incident Response Plan; Secure Development Policy; ; To ensure these policies are consistently followed, we employ an external software tool that monitors compliance with our internal Service Level Agreements (SLAs) and security policies. It also verifies that every employee has read and accepted these policies, ensuring ongoing adherence and accountability within our organization

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use Infrastructure as a Service (IaaS) to track all changes in our configuration and change management processes, ensuring each component's lifecycle is meticulously documented. Our policies require changes to be tested in a controlled environment before deployment. Security impacts are rigorously assessed by our security team, with each change documented to maintain an audit trail. This approach ensures all modifications enhance service integrity without compromising security.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We proactively manage vulnerabilities through daily automated reviews of servers, containers, and code, identifying potential threats. These reviews are complemented by external penetration tests and continuous security training for our team. Patches are prioritised and deployed according to our Service Level Agreements, with critical patches implemented swiftly to mitigate risks. Our team remains informed on the latest security developments from trusted sources like ncsc.gov.uk and software vendors, ensuring timely responses to emerging threats. Our Secure Development Policy further reinforces our commitment to maintaining robust security throughout our service lifecycle.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We employ various systems for monitoring, including instant alerts that notify us of any unusual or dangerous activity. We utilise a Web Application Firewall (WAF) to block attacks and have a dedicated team for monitoring and responding to incidents. Upon detecting potential compromises, our team of engineers is swiftly mobilized to investigate and analyze incidents. Thanks to our immediate alert system, we typically respond to incidents within minutes. Immediate notifications are also sent to our user support team so that, if necessary, users can be informed promptly.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management process is structured around a detailed Incident Response Plan, which outlines predefined procedures for common security events. Incidents can be reported by users through our dedicated support channels, ensuring quick and effective communication. Once reported, incidents are logged and managed.; ; We prioritise rapid identification, isolation, and mitigation of incidents to minimize impact. All incidents are logged in a central database, allowing for transparent tracking and post-incident analysis. Detailed incident reports are provided to affected users, and our comprehensive plan is available upon request to demonstrate our commitment to security and incident management.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Satchel recognises climate change is having an devastating impact on the planet and takes active steps to minimise its impact on the environment. This includes:; ; > A hybrid working environment which allows staff work work from home 50% of the time, reducing the need to travel.; ; > Investment in remote communication technologies to allow the majority of business meetings to take place virtually rather than in person, reducing travel for all parties.; ; > Require our staff to recycle when in our office by offering the facilities to enable this.; ; > Researching the best partners to work with who also have a commitment to reducing climate change through their working practises.; ; > We conduct regular audits of our carbon emissions and work with our partners on ways to reduce these.; ; > Reduce harmful emissions wherever practical - our data centre is committed to becoming carbon neutral through renewable energy supplies; ; Working with schools for the past 13 years and digitising their daily classroom and homework management has helped to reduce paper consumption significantly across worksheets, homework planners, announcement and event printing and parent notices, and as we expand our functionality further we only expect this to continue.

  Covid-19 recovery

  Satchel was very reactive to the outbreak of COVID-19 and quickly put in place measures to allow all staff to work fully from home to help reduce the spread of the virus (ahead of government advice to do so). We also moved quickly to support schools in their efforts to remain open during lockdown periods by adapting our products to fully support remote learning for students who were unable to return to school. During this period we saw a significant increase to our costs due to changes in the way schools were using our product, however while we had the option to charge schools for this additional usage we felt it better to take on this cost ourselves and allow schools to focus on continuing to educate students during a challenging time.; ; Since COVID-19 restrictions have been lifted we have not asked staff to return to full time working in our London office, but instead switched to hybrid working between office and home to allow staff to gain a healthier work life balance and reduce the risk of contracting COVID-19 through a poor balance and increased contact. ; ; We continue to remain vigilant and will move quickly if required to do so in the future and will support our schools in continuing to educate during challenging times.; ; We are also confident in our ability to successfully work in a fully remote capacity and continue to serve our customers should we need to.

  Tackling economic inequality

  Satchel's HQ is based in London, however we hire staff to support our operations from all over the UK, helping to contribute to the economy across the country.; ; With our products we also look to tackle economic inequality by empowering schools to harness technological innovation to improve processes, identify students learning gaps and reduce teacher workload so they can spend their valuable time addressing the needs of every child in their school. This aims to help students to be more employable when joining the workforce.; ; We have also regularly welcomed students from London and the surrounding counties to complete work experience at Satchel. Giving them time with each of our teams to fully understand how our business works, but also get first-hand experience and an early insight into what kind of job role they would like to strive for. Many of these students use this experience to set the path for their future learning and set themselves up for strong employment one they graduate.

  Equal opportunity

  Satchel is an equal opportunity employer and has hired staff from a wide diversity background. We believe in hiring the best people regardless of their gender, race or background and choose candidates based on merit alone. We also provide discrimination training to all of our staff to ensure we treat customer, partners and other staff members with respect at all times.

  Wellbeing

  Satchel conducts regular surveys with staff to assess their wellbeing and offers help and support where needed. Our internal wellbeing committee runs regular events to ensure staff get opportunities to socialise outside of work and build stronger ties. We try to act as a thought leader in this space and have built tools where schools can also survey their staff to assess wellbeing and happiness in the workplace. We also offer schools strategies to help improve wellbeing on a long term basis.

Pricing

• Price: £1,455 to £24,975 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Satchel offers schools with an existing MIS licence a free period of time to setup and transfer their existing data to Satchel One MIS before their core licence starts. This allows the school to not waste money on two systems at once. Further details can be shared on request.
• Link to free trial: https://www.satchelone.com/login

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesenquiries@teamsatchel.com. Tell them what format you need. It will help if you say what assistive technology you use.