Responsiv Solutions Ltd

Responsiv Cloud Connectivity Platform

Responsiv Cloud Connectivity Platform provides connectors and hosts the logic you need to access information across different SaaS products, your own systems and applications, and IoT devices. Specifically designed to provide secure, reliable connectivity for Multi Cloud environments as well as an ESB

Features

  • Three environments (Highly Available Production, Test and Development)
  • Extended connectivity across Cloud Services, SaaS, cloud platforms, on-premises applications
  • Graphical development environment. Highly-available and secure
  • Create, assemble, manage, secure, scale and socialize your APIs.
  • Create microservices and exposing them as APIs in minutes
  • Lightweight integration runtimes for cloud native and container- based deployment
  • Compatible with IBM Integration Bus
  • Rich library of prebuilt connectors for lots of applications
  • Full Enterprise Service Bus (ESB) Capability

Benefits

  • Designed to make multi cloud environments WORK!
  • Lowers cost of maintenance compared to point to point interfaces.
  • A platform to develop loosely coupled architectures for SOA solutions
  • Visual design and deployment of integrations
  • Delivers faster time to value for multiple hybrid integrations
  • Ability to expose integrations as Open Data Protocol (OData)
  • Move your existing integrations to the cloud
  • Supports multiple integration styles including SOA/ESB, API, microservice-based
  • Enterprise-grade platform, Maximise benefit leveraging reusable implementations

Pricing

£5,417 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 9 5 3 4 0 6 0 3 0 9 4 6 6 9

Contact

Responsiv Solutions Ltd Mike Axial
Telephone: +44 (0)1344 266 980
Email: sales@responsiv.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Cloud Services are designed to be available 24/7, subject to maintenance. Client will be notified of scheduled maintenance.
System requirements
Supported browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response time depends upon request severity. Severity 1 has an RTO of 4 hours, whilst a Severity 4 has an RTO within 1 business day (Monday-Friday business hours) Full details at https://responsiv.co.uk/responsiv-cloud-platform-support/
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Included within the price https://responsiv.co.uk/responsiv-cloud-platform-support/ On-site support provided as a Time & Materials basis and will be scoped and agreed before attending site
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite and online training can be provide as required (charges apply). Extensive user documentation exists online
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
No data persists within the platform. Configuration data can be exported. Responsiv will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration
End-of-contract process
If the user chooses not to renew the contract the account will be suspended and access denied. The platform is then deleted and all data erased.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Flows and integration servers are represented by tiles on the dashboard. The tiles show summary information about the flow, API, or integration server, such as whether a flow is running or stopped, and if it produced an error. You can click the tick and exclamation point icons to see when the flow last ran successfully, or what errors were raised. Click the three dots Icon of three vertical dots opens a menu to start, stop, edit, or delete the flow to open a menu to start, stop, edit, or delete your resources.
Accessibility standards
None or don’t know
Description of accessibility
https://www.ibm.com/able/product_accessibility/request?requestId=57f7ef7f2cdb4f670ca9703945cf1fa1
Accessibility testing
https://www.ibm.com/able/product_accessibility/request?requestId=57f7ef7f2cdb4f670ca9703945cf1fa1
API
Yes
What users can and can't do using the API
Responsiv Cloud Connectivity Platform can expose both Restful and SOAP based APIs as part of the integrations deployed. Command line access to configure the connectivity between systems is also available.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
The architecture of Responsiv cloud platforms and services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export their configuration through the web user interface. No data persits in the solution.
Data export formats
Other
Other data export formats
  • Broker Archive File (Zip File)
  • .Log
Data import formats
Other
Other data import formats
Broker Archive File (zip file)

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
Responsiv will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, Responsiv will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Use of segregated networks behind a firewall

Availability and resilience

Guaranteed availability
Technical support for the Cloud Service, including support contact details, severity levels, support hours of availability, response times, and other support information at https://responsiv.co.uk/support/ Availability during a contracted month = Compensation (% of monthly subscription fee for contracted month that is the subject of a claim) <99.9% = 2% <99.0% =5% <95.00% = 10.0%
Approach to resilience
Available on request
Outage reporting
Email notifications for scheduled changes

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Responsiv maintains individual role-based authorisation of privileged accounts that is subject to regular validation. A privileged account is a duly authorised Responsiv user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency
At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA
ISO/IEC 27001 accreditation date
25 April 2022
What the ISO/IEC 27001 doesn’t cover
The ISO/IEC 27001 certification covers the the hosting for the service
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Responsiv has a set of security policies documented as part of our policy framework. Responsibility and accountability for executing internal security programs is established through these formal documented policies.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Responsiv maintains policies and procedures to manage risks associated with making changes to the Responsiv Cloud Platform offerings. Changes are documented and tested against non-production environments to develop detailed run-books that are used to implement changes. Where possible changes are scripted and automated to further reduce the potential for human error and mitigate security risks.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Responsiv Cloud Services are regularly assessed for potential security vulnerabilities and deployed in an isolated manner to mitigate the risk of contagion. Operating systems and other components are chosen with security in mind. Patches are tested and deployed as needed and according to a specific risk assessment. Potential threats are identified through our vendor and partner links, and security forums.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Administrative access and activity to Responsiv Cloud Platform and Services are logged, and the logs retained. Our policies and measures help identify unauthorised access and activity to facilitate a timely and appropriate response.
Incident management type
Supplier-defined controls
Incident management approach
In the event of an incident, automated monitoring in the Responsiv Cloud Platform will raise a ticket in our ITIL based service desk. Standardised processes are then followed to address the incident. A root cause analysis is performed where appropriate and notified to the customer. Incident details are recorded in our service desk and where appropriate available to the specific customer. Root cause reports are recorded in the same way for records and sent to the customer.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Tackling economic inequality

Tackling economic inequality

Responsiv Solutions is a new business that employs both graduate and school leavers. We have approximately 40% non-native English speakers, and a gender balance of around 50% male. Our business works with smaller businesses to help them use technology to grow and prosper. We are bringing knowledge and expertise more commonly found in larger organisations to the masses.
Equal opportunity

Equal opportunity

Responsiv prides itself in selecting our staff on their individual merits, and their ability to work with our customers as part of the Responsiv team. We do not single out particular groups by any measure and regard ourselves to be an equal opportunity employer.
Responsiv has signed up to the Disability Confident initiative as a Disability Confident Committed Employer.
Wellbeing

Wellbeing

Responsiv provide our staff with wellbeing advice and private medical care that includes mental health and encourages good habits to promote healthy lifestyles. Many of our staff are keen sports people who participate in cycling and sporting events.

Pricing

Price
£5,417 a unit a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.