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SOFTWAREONE UK LIMITED

SoftwareOne Cloud Managed Service - Cloud-iQ

Cloud-iQ provides a single portal to manage multi-vendor cloud subscriptions, billing and usage. Monitor spend, provision services, and access reporting across Azure, AWS, Google and Meta. A dedicated Cloud Desk supports onboarding and daily operations. We also manage provider contracts, including Azure CSP and AWS EDP arrangements for full transparency

Features

  • Single portal for Azure, AWS, Google, Meta subscriptions management today
  • Provision new cloud services and licences with guided request workflows
  • In-depth billing analytics with cost allocation by team and project
  • Consolidated invoices and contract administration through chosen provider programmes securely
  • Cloud Desk provides onboarding, support, escalation and service governance always
  • Spend controls, anomaly alerts and optimisation recommendations across vendors proactively
  • Role-based access, approval chains and audit trails for changes built-in
  • Usage insights highlight underutilised subscriptions and opportunities to consolidate quickly
  • Standard reporting packs for finance reconciliation, forecasting and chargeback needs

Benefits

  • Improve cloud spend visibility across vendors without multiple portals anymore
  • Reduce administrative effort by consolidating billing, contracts and reporting centrally
  • Accelerate provisioning with streamlined workflows and dedicated onboarding support teams
  • Enable finance-ready chargeback and forecasting using consistent cost data sources
  • Optimise costs through anomaly detection and actionable savings recommendations monthly
  • Strengthen governance with approvals, audit trails and supplier oversight controls
  • Simplify multi-vendor renewals by tracking commitments and expiry dates proactively
  • Increase stakeholder confidence with transparent reporting and clear service ownership
  • Free IT teams to focus on strategy, not administration tasks
  • Supports Azure CSP, AWS EDP, and other provider arrangements flexibly

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

1 9 5 4 0 0 1 7 6 8 6 9 2 9 9

Contact

SOFTWAREONE UK LIMITED Tom Hook
Telephone: +44 203 005 0238
Email: technology-products.uk@softwareone.com

About the service

Service categories

Cloud Support Services

Managed Cloud

Managed Public cloud

  • Managed Public IaaS
  • Managed Public SaaS/PaaS

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Yes
Support response times
4 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
SoftwareOne’s ITSM services operates 24 hours a day, 7 days a week, 365 days a year. Customers are able to raise Service requests manually through telephone, email or web portal. All Service Requests are managed through strict Service Level Agreements based on Request priority: • Severity A – 30m response • Severity B – 2h response • Severity C – 4h response. We offer one level of support for all customers. A Service Success Manager and Technical Advisor are assigned to each customer, offering regular Service Reviews as well as escalation management for issues as required.

Supplier type

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Amazon Web Services (AWS), Microsoft, Google , Alibaba + 70,000

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £1,500.00 £650.00
Associate business architect £1,700.00 £800.00
Business architect £1,850.00 £950.00
Lead business architect £2,100.00 £1,150.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,700.00 £800.00
Senior data architect £1,850.00 £950.00
Chief data architect £2,100.00 £1,150.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,700.00 £800.00
Senior enterprise architect £1,850.00 £950.00
Lead enterprise architect £2,100.00 £1,150.00
Principal enterprise architect £2,400.00 £1,400.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £1,700.00 £800.00
Solution architect £1,850.00 £950.00
Senior solution architect £2,100.00 £1,150.00
Lead solution architect £2,400.00 £1,300.00
Principal solution architect £2,600.00 £1,500.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
TUV Sud
ISO/IEC 27001 accreditation date
Thursday 16 October 2025
What the ISO/IEC 27001 doesn’t cover
All services are in scope of the certification
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
TUV Sud
ISO 9001 accreditation date
Monday 5 May 2025
What the ISO 9001 doesn’t cover
All services are in scope of this certification
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
15cbc1cf-ea0b-47d9-a290-c9a7bad9b9ed
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
Yes
Any other security certifications
  • ISO27701
  • ISO27017
  • SOC2 Type 2 Report
  • SOC3 Report

Social value

Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.