NHS SOUTH CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

SCW-Insights Cloud-enabled Analytics (SCW-ICE-Analytics)

SCW-Insights is a cloud-based portal that combines an array of products and tools with an experienced consultancy analytical service wrap; that enables you to deliver actionable-insights, make data-driven.

Features

• Data Sovereignty: A platform for robust secure data and reporting
• Connectivity: Ability to conduct system-wide Advanced Analysis
• Security: Secured Products allowing users permitted access
• User Centred Design

Benefits

• Value For Money: Purchase only what products/services you need
• Flexibility: Integrating with your environment a pick-and-mix approach
• Control: You determine the workload and priorities
• Development & Innovation: Co-design and sharing, evolving, and improving service
• Knowledge & Experience: Delivering actionable-insight using our experienced analytical services
• User Centred Design

£105,000 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at scw.opportunities@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

195483750275297

Contact

Lisa Greenhorn
07748 933599
scw.opportunities@nhs.net

Planning

• Planning service: Yes
• How the planning service works: All SCW-ICE-Analytics on Insights services are bespoke and specific to individual customer requirements and scope of challenges to be addressed. We work collaboratively with our customers in requirements gathering, solution scoping and application development in ways that ensure the tailored tools and services add value and effectively address healthcare challenges in improving population health outcomes. Subject to agreed SLA.; Planning elements include and cover:; • Requirements gathering. ; • Solution scoping and specification.; • Data sourcing, quality validation and modelling. ; • Application design, development and hosting.; • User access, account management.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our SCW-ICE-Analytics team are experienced in producing training material and user guides, delivering training, product demos and mentoring sessions on tailored solutions we produce. These resources are designed to meet specific needs, to ensure the training suite empowers end users and can effectively utilise and interpret solutions developed for them. Subject to agreed SLA.; • Training and resources feature:; • Remote / online delivery; • Product / solution induction training.; • Product / solution user guides.; • Application functionality and key featutres demonstration; • End user workshop and collaboration forums as required.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We operate a standard procedure in the delivery of our SCW-ICE-Analytics Service, development commission and maintenance of customer products and solutions. Throughout our delivery we seek feedback from customers and this feedback is integral to our internal review our services for potential improvements and are progressive implemented as expeditiously as is appropriate. Subject to agreed SLA.; • Quality Assurance Features: ; • Service provision feedback and assurance ; • Data quality validation and assurance, ; • Post design Application User Acceptance Testing,; • Application Usability and Performance testing,; • User access testing,

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: • Technical Helpdesk support with users raising call request. ; • Agreed technical support call severity profiles with guaranteed response times; • Hosted Application Software maintenance, patching and upgrades.; • System performance monitoring, stability, and security enhancements ; • Product / Solution data refreshes and /or functionality enhancement ; • Product / Solution user account management, additions, removal, and access profile changes ; • Customer / Project account management services, schedule and scope as agreed in terms.; ; Subject to agreed SLA.

Service scope

• Service constraints: Support is generally provided remotely.; SCW-ICE Analytical services specialise in heath and care and related services.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SCWs service desk is available Monday – Friday between 9am – 5pm (excluding all bank holidays). All incidents and contacts are recorded on service desk software with agreed priorities. ; ; Our service levels for incidents are as follows: ; Critical: resolved with 24 hours ; High: resolved within 48 days ; Medium: resolved within 5 days ; Low: resolved within 15 days ; Non-urgent/information: resolved and closed within 30 days ; ; Subject to SLA.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: SCWs service desk is available Monday – Friday between 9am – 5pm (excluding all bank holidays). All incidents and contacts are recorded on service desk software with agreed priorities. ; ; Our service levels for incidents are as follows: ; Critical: resolved with 24 hours ; High: resolved within 48 days ; Medium: resolved within 5 days ; Low: resolved within 15 days ; Non-urgent/information: resolved and closed within 30 days ; ; Subject to SLA

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The latest update to SCWs Green plan can be found here Green Plan - NHS SCW Support and Transformation for Health and Care (scwcsu.nhs.uk)

  Covid-19 recovery

  In 2020 SCW set up a new NHS111 Clinical Assessment Service to manage responses to the COVID-19 pandemic.; • We developed the service that is supplying GPs and other clinicians to support NHS111 COVID-19 clinical care with the governance, education and supervision to ensure safe patient care.; • We also built contractual frameworks that have enabled SCASFT to host the Covid-19 CAS on behalf of NHS England.; • At speed, we developed a data-warehouse and web-portal that acts as a CMS to manage clinicians from initial application to go-live.; • We developed an IT Support Desk that has received an increasing amount of delegated authority to act, not only from SCASFT but also from national organisations NHS Digital and NHS-X, as well as third-party suppliers.; • In partnership with NHS England, we developed a Locum-GP model, hosted and delivered by an Acute Trust in support of the Regions and General Practice.; • We built a programme plan that pulls together a wide stream of resources in support of the NHS111 CCAS, a plan that now includes, not only GPs but also, pharmacists, paramedics, physiotherapists and dentists.

  Tackling economic inequality

  SCW is proud to be the lead delivery partner for the NHS England Core20PLUS Connectors Programme which commenced in Autumn 2021.; NHS England has invested £2 million into the Core20PLUS Connectors which is now funding over 50 local Voluntary, Community, Social enterprise (VCSE) or local Healthwatch partner organisations in 24 integrated care systems (ICS) Connector sites ; across England. So far, over 380 Connectors have been recruited and over 150 bespoke and local resources have been collated and shared to spread learning and best practice.; ; The connectors programme has been specifically designed to tackle economic and healthcare inequalities, these are defined as unfair and avoidable differences in health across the population, and between different groups within society. The conditions and social factors in which people are born, grow, live, work and age can impact our health and wellbeing these are sometimes referred to as wider determinants of health.; ; People living in areas of high deprivation, those from Black, Asian and minority ethnic communities and those from an inclusion health group, for example people experiencing homelessness, are most at risk of experiencing these inequalities. ; Covid-19 has shone a harsh light on some of the health and wider inequalities that persist in our society.

  Equal opportunity

  SCWs strategy to ensure equality of opportunity ensures that we work closely with Organisational Development to establish an accessible equality, diversity, inclusion, wellbeing learning and development offer, focused on senior leadership development, comprising of statutory, mandatory, and self-directed learning solutions. ; • Align promotion with SCW improvement sustainability; • Great Place To Work; • Building a Culture of Belonging; • Organisational Development comms plans. Evidence and report engagement and learning completion.; SCW is also committed to getting the basics right by; • Establishing an effective method of measuring and evidencing the impact of belonging at SCW; • Incorporating Gender Pay Gap; • Workforce Race Equality Standard; • Workforce Disability Equality Standard indicators alongside staff survey and wellbeing survey insights; • Evidencing Equality Impact Assessment commitment and support this with the creation of an objective and SCW representative EDIW council.

  Wellbeing

  SCW has a people and wellbeing team setup specifically to ensure all colleagues feel safe, respected, and valued; in line with the NHS People Promise. The people and wellbeing team are focussed on creating a great place to work, where we all feel safe and can be our authentic selves. This means valuing and respecting everyone from all backgrounds and embracing equality, diversity, inclusivity and wellbeing across everything we do.; We are committed to listening, learning, and improving on our approach to ensure these principles remain at our heart, helping us all to thrive. SCW is committed to building a culture of belonging is not just about tackling discrimination. It's not just about addressing the diverse needs of individuals. It's about getting the harmony right between equality, diversity and inclusion in order to drive wellbeing.

Pricing

• Price: £105,000 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at scw.opportunities@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.