COMPUTING INFORMATION SYSTEMS LIMITED
Server Back up
Managed backup and recovery for on premises and cloud servers, protecting critical data from loss, corruption, or cyber incidents. The service supports business continuity by ensuring reliable data restoration and reducing operational disruption and risk.
Features
- Automated, encrypted backups stored within secure UK-based Bunker facilities.
- Service delivery processes fully aligned with ISO 27001 standards.
- Proactive daily monitoring to verify backup success and integrity.
- Customisable data redundancy and retention policies per client requirements
- Rapid restoration process managed via dedicated service desk ticketing
Benefits
- Ensures data sovereignty within nuclear-hardened, ultra-secure UK infrastructure.
- Minimises operational risk through rigorous ISO 27001 security controls.
- Guarantees reliability through verified daily checks and manual oversight.
- Flexible retention supports compliance with GDPR and audit requirements.
- Reduces downtime with defined SLAs for rapid data recovery.
Pricing
- Education pricing available
Service documents
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Framework
G-Cloud 15
Service ID
1 9 5 5 1 9 1 8 9 1 2 8 1 3 5
Contact
COMPUTING INFORMATION SYSTEMS LIMITED
Nick Shaw
Telephone: 01367700555
Email: Solutions@cisltd.com
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Private Cloud
- Managed Private IaaS
Managed Public cloud
- Managed Public IaaS
Managed Hybrid Cloud
- Managed Hybrid IaaS
Service scope
- Service constraints
- Support is provided remotely during standard business hours (08:00–18:00). Backup performance and restoration speeds are strictly dependent on the client's available internet bandwidth and latency. Service requires the installation of a software agent on supported server operating systems. Total storage is limited to the quota agreed in the contract. Initial large-scale backups may require a physical 'seed' service if bandwidth is insufficient.
User support
- Email or online ticketing support
- Yes
- Support response times
- Within 1 hour
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We provide a multi-tiered support model delivered by a dedicated team of UK-based experts, including Microsoft Certified Engineers, Cloud Infrastructure Architects, and a specialist Cyber Security Division.
Support Levels:
Standard Support: Covers UK business hours (Mon-Fri, 08:00-18:00). Includes access to the Service Desk and Cloud Support Engineers for incident resolution.
Premium Support: Extends coverage to 24/7. Includes priority routing, faster SLAs, and access to senior infrastructure specialists for complex issues.
Roles Available: All clients have access to Cloud Support Engineers. Technical Account Managers (TAMs) are assigned to Premium contracts to provide strategic guidance, service reviews, and capacity planning.
Cost Model: Standard Support is included in the base monthly service fee. Premium Support (including 24/7 cover and TAM assignment) is available as a chargeable add-on or included within higher-tier commercial packages.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Veeam
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £650.00 | £700.00 |
| Network architect | £600.00 | £650.00 |
| Lead network architect | £750.00 | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £700.00 | £750.00 |
| Lead security architect | £700.00 | £750.00 |
| Principal security architect | £750.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £625.00 | £650.00 |
| Senior solution architect | £625.00 | £650.00 |
| Lead solution architect | £675.00 | £750.00 |
| Principal solution architect | £650.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical architect | £600.00 | £650.00 |
| Senior technical architect | £750.00 | £800.00 |
| Lead technical architect | £650.00 | £700.00 |
| Principal technical architect | £700.00 | £750.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £875.00 | £950.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security monitoring | £600.00 | £650.00 |
| Principal cyber security monitoring | £650.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £550.00 | £600.00 |
| Lead cyber security incident response | £600.00 | £650.00 |
| Principal cyber security incident response | £650.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £550.00 | £600.00 |
| Lead cyber security vulnerability management | £550.00 | £600.00 |
| Principal cyber security vulnerability management | £600.00 | £650.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £475.00 | £525.00 |
| Infrastructure engineer | £500.00 | £550.00 |
| Senior infrastructure engineer | £650.00 | £650.00 |
| Lead infrastructure engineer | £650.00 | £700.00 |
| Principal infrastructure engineer | £650.00 | £700.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- Thursday 27 March 2025
- What the ISO/IEC 27001 doesn’t cover
- Certification excludes physical security of third-party data centres (e.g. Microsoft/Veeam), which maintain independent certifications. It does not cover client-side hardware or home networks not managed under our contract. Exclusions are documented in our Statement of Applicability, focusing on our core service delivery, support, and internal security processes.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- Cc709c1d-0bd6-4861-ba3a-e680fe17d310
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- D2dc13cd-2253-47ad-820b-dde8ffd6c8be
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
- How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
- Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
- Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
- Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Plans for positive actions with community groups.
- Measures for making facilities used in the delivery of the contract available for community groups, education or training
- Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
- Plans to respond flexibly and adapt approaches to community engagement and initiatives
- Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
- Working conditions which promote an inclusive working environment and promote retention and progression
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Solutions@cisltd.com.
Tell them what format you need. It will help if you say what assistive technology you use.