Entrust Datacard (Europe) Limited

Managed PKI

Managed PKI gives you your own high assurance, dedicated PKI, fully managed (and optionally certified) from Entrust's ultra-secure facilities, located in the UK. With Managed PKI you have a fully bespoke, PKI platform ready for all enterprise certificates, remote signing (TrustedX), eIDAS compliant Qualified Certificates etc.

Features

• Your own dedicated PKI
• High assurance Entrust or Microsoft PKI service
• Your own specific Certificate Policy
• Full bespoke design, build, controls and policy documentation set
• Support for device/computer, domain controller, Wi-FI, SSL/TLS and user certificates
• Full support for Microsoft device auto-enrolment
• Cryptographic keys stored/managed outside of the Cloud
• Offline Root CA managed under your control to tScheme assurance
• Optional add-ons e.g. PKI front end for Remote Signing (eIDAS)
• Secure integration to Cloud servers, using protected VPN

Benefits

• Quick and simplified deployment using tested templates and group policy
• Securely integrated into AD and you remain in full control
• Reduces risk by maintaining security standards though tScheme assurance processes
• Provides best practice PKI management processes for your business
• Easy front-end integration with TrustedX EIDAS for digital signing
• Efficient control of certificate lifecycle to manage risks
• Cloud provides high SLAs in-line with your own requirements
• Remote monitoring of the PKI resources running in the Cloud
• Cost effective
• HSM/Root CA is a managed service from the Entrust datacentres

£2,000 an instance a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robert.hann@entrust.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

195597369650799

Contact

Robert Hann
07818 552411
robert.hann@entrust.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Other than a scheduled maintenance regime, primarily out of working hours, none.
• System requirements: Microsoft licenses (if used as PKI technology)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This varies according to severity. We aim to respond to the highest severity issues within one hour.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All services operate 24x7. The standard support package is 9am - 5pm Monday-Friday (excluding holidays). Other support options are available. A customer service engineer is allocated for each service request.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: After the configuration, assurance and technical details are agreed, the On Boarding process for MANAGED PKI is straightforward and typically takes 8-12 weeks. Completion of the On Boarding process concludes with a Key Signing Ceremony. Training is provided on a Pre-Production system at the customer site. Documentation deliverables are reviewed and accepted in the build process.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Off Boarding is triggered when the customer implements an alternative PKI and wishes to migrate the key pair(s). In any scenario, Entrust can be commissioned to provide a migration plan supported by our professional services to ensure the process is carried out securely, swiftly and with the least disruption.
• End-of-contract process: Off Boarding is triggered when if customer wants to migrate the key pair(s), before the keys are naturally due to expire. In this case Entrust can sell the hardware, if usable life remains in it, to the customer at current market rate. In any scenario, we would provide a migration plan supported by Entrust professional services to ensure the process is carried out securely, swiftly and with the least disruption

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Certificates are stored in specific locations on each device
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API(s) are pre-configured to their certificate enrollment requirements, there is no need to make changes there after.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: During setup we agree their interface requirements and other configurations for certificate profiles, management, Policy etc.

Scaling

• Independence of resources: We operate as geographically independent contingency site in support of the Certificate Factory. This site is examined as part of all our compliance assessments. The contingency site benefits from similar facilities to the TSC in terms of networking and power. Contingency tests to confirm the ability to move operations to the site are conducted regularly.; An additional third secure site is used for storage of security components to ensure resilience and to support high availability services.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide a monthly report which can include certificate serial numbers that are issued or revoked.
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: This is not a requirement in a PKI. Any data held by us is securely returned to the customer at the end of the contract.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Service availabilities are published in the Service Description, for CA's availability is 97.5%. We offer service credits on large value contracts only.
• Approach to resilience: Relevant to the cloud provider being used for our Cloud PKI
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: We securely enroll administrators and provide them a 2FA PKI based token. Access is actively managed in a secure process with authorization from a primary LRA. Support is to named individuals.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 21/02/2018
• What the ISO/IEC 27001 doesn’t cover: All business operations and locations are covered by the scope of the ISO27001:2013 certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • •TSd0106_3-01 Approval Profile Certificate Status Management
  • •TSd0104_3-01 Approval Profile Certificate Generation
  • •TSd0105_3-01 Approval Profile Certificate Dissemination
  • •TSd0106_3-01 Approval Profile Certificate Status Management
  • ETSI EN 319 401 v2.1.1 General TSP requirements
  • ETSI EN 319 411 pt 1 v.1.1.1 eIDAS CAs
  • •CA Browser Forum Baseline Requirements

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are ISO27001 certified for our entire operations. We have an array of Policies and Procedures to cover every aspect of our Operations. External and internal auditing ensures compliance with these.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We have strict change control on all our customer systems and configurations and the process is audited for our ISO27001 certification. Once a change is approved after operational, functional and security assessment, two person control is often necessary depending on the security impact of the change.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We conduct routine vulnerability scans, ITHC and penetration tests in accordance with the ISMS. Internal and external resources are utilised and independent external teams are CREST/CHECK certified. All vulnerabilities are assessed and appropriate treatment plans are formulated and tracked.; AlienVault’s Unified Security Manager is used to conduct internal vulnerability scans and reporting.; Our Patch Management Policy sets out specific timescales for systems patching and provides for Critical/Emergency patches to be applied as soon as is operationally possible. ; Automated tools, GFI LANGuard, are deployed to monitor and manage patching levels.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Splunk is deployed to monitor, report, alert to any potential security issues. ; Logs are controlled and protected so they cannot be manipulated. Networks are synchronised from a single trusted time source.; Operations Staff are trained in the deployment, management and analysis of automated tools.; We have a Protective Monitoring policy that fits closely with its Incident Management & Reporting Policy. When an event is identified, trained personnel respond in accordance with Security Incident policies. ; Incidents are responded to as soon as is operationally possible and assessment is made as to how the occurrence is managed.
• Incident management type: Supplier-defined controls
• Incident management approach: Our Incident Management policy and procedures follows best practice as required by ISO27001:2013. Examples of incidents and events are defined and subsequent actions are designed into security incident responses.; Users report incidents either by telephone, email or directly to managers or the Security Manager. All incidents are recorded in the Service Desk system and coordinated through to closure by the investigating body.; Incident reports are generated upon completed investigation and these are shared with interested parties under NDA, as required contractually, legally, regulatory. All incidents are reported to the Security Management Forum and subsequently to the Board of Directors.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Environment – Our goal is to manage our manufacturing, warehousing, distribution, and office facilities to minimize ecological impact. Entrust maintains an ISO 14001 certification at its headquarters and principal manufacturing facility and is working to set organizational carbon reduction goals to achieve net zero carbon emissions by 2050. We also comply with important environmental measures such as REACH, RoHS, and Proposition 65 where applicable to our business.

  Tackling economic inequality

  Diversity, Equity and Inclusion – Entrust has established concrete goals to build a more diverse workplace and supplier base. We actively promote an inclusive and welcoming culture across our business through our Entrust Includes initiative and we look for suppliers that embrace similar values through our formalized supplier diversity program.

  Equal opportunity

  Diversity, Equity and Inclusion – Entrust has established concrete goals to build a more diverse workplace and supplier base. We actively promote an inclusive and welcoming culture across our business through our Entrust Includes initiative and we look for suppliers that embrace similar values through our formalized supplier diversity program.

  Wellbeing

  Diversity, Equity and Inclusion – Entrust has established concrete goals to build a more diverse workplace and supplier base. We actively promote an inclusive and welcoming culture across our business through our Entrust Includes initiative and we look for suppliers that embrace similar values through our formalized supplier diversity program.

Pricing

• Price: £2,000 an instance a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We provide test certificates to customers with the profiles they require

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robert.hann@entrust.com. Tell them what format you need. It will help if you say what assistive technology you use.