Creating Clarity
NHS Clinical System Transformation - Commercial Readiness, Planning, and Support
A holistic commercial support, knowledge management, training service designed for complex digital transformations. We support best practice supplier management, and ensure transformations are effective, bringing about meaningful change, and aligning to strategic goals. The services provides full lifecycle support from readiness through service management to exit management and further transitions.
Features
- Full life cycle commercial support
- Procurement, commercial and negotiation strategies
- Business case support and drafting (Commercial case)
- Support to executives and strategy makers (ensure commercial feasibility)
- Commercial programme planning and long term commercial planning for transitions
- Alignment of internal to external strategies, policies, and regulations
- Supplier contract management ensuring accountability and delivery of outcomes
- Dispute Resolution, mediation, and negotation
- Contract drafting, change management, and commercial maintenance
- Exit and transition planning and support
Benefits
- Align IT estate to a single commercial strategy
- Enforce the delivery of required outcomes through commercial management
- Negotiate and optimise contracts for maximum benefit
- Ensure strategic goals and key requirements are commercially binding
- Enforce supplier performance and benefits realisation
- Handle disputes effectively and in a timely fashion
- Maintain supplier relationships and alignement to buyer goals and strategy
- Ensure contracts are aligned to central strategy and don't conflict
- Provide knowledge transfer, advice, and training to all staff
- Vital link between executives to suppliers, technical and operational teams
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at david@creatingclarity.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
1 9 5 6 4 6 7 5 6 4 4 9 8 3 3
Contact
Creating Clarity
David Mizon
Telephone: 07792014150
Email: david@creatingclarity.co.uk
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Project management and governance
- Other
Service scope
- Service constraints
-
Support is normally only provided remotely. Onsite visits can be arranged. Clarity is a small organisation focussed on bespoke projects for our clients. Availability may be a challenge and notice is generally required before starting any major projects to allow for adequate planning and priority.
Clarity also has strict rules regarding procurements and commercial activities which will be provided on request. Simply, these internal standards do not permit Clarity to work on procurements with predefined outcomes or to undertake commercial work designed to circumvent best practice, NHS regulations, and the Procurement Act. Services requiring such activities will be discounted.
User support
- Email or online ticketing support
- Yes
- Support response times
- Support is provided on a reasonable endeavours basis i.e. without a formal SLA; however, we work with our clients and agree a set of behavioural principles and clear expectations. Generally, issues or requests are responded to same day and then prioritised with the client based on exisiting workloads and available scope. This allows customers to create their own bespoke solution and ultimately to change that solution when required with minimal issue. We always strive for high levels of satisfaction and encourage our customers to engage regularly in service management meetings where our performance can be discussed and remedied if required.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Our support services are reasonable endeavours only with our customers setting expectations on a per contract basis. Generally all requests and issues are responded to in the same day and then prioritised with the customer on a case-by-case basis according to urgency, existing workloads, and other priorities. Importantly, customers remain in charge of what constitutes an important issue and can alter the priority of issues at any time.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £900.00 | £900.00 |
| Senior business relationship manager | £900.00 | £900.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £500.00 | £500.00 |
| Junior business analyst | £650.00 | £650.00 |
| Business analyst | £900.00 | £900.00 |
| Senior business analyst | £900.00 | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £900.00 | £900.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £650.00 | £650.00 |
| Lead technical writer | £900.00 | £900.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at david@creatingclarity.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.