Chess CyberSecurity Ltd

Sophos Intercept X Mobile

Sophos Mobile is a Unified Endpoint Management (UEM) and Mobile Threat Defense (MTD) solution that helps businesses spend less time and effort to manage and secure traditional and mobile endpoints. Sophos Mobile manages and secures iOS, Android, Chrome OS, Windows 10, and macOS devices.

Features

• Device Management
• Application Management
• Device Security
• Malware, ransomware, PUA, spam protection
• Web protection against malicious online content
• Microsoft Active Directory or Azure AD integration
• Flexible self-service portal
• Web filtering for unwanted content (14 categories)

Benefits

• Deep learning/ AI anti-malware technology
• Enforce company security protection policies on managed mobile devices
• "Extensive support for Android zero touch and Apple DEP"
• Flexible self-service portal
• Comprehensive Man-inthe-Middle (MitM) threat detection"
• Best-in-class protection and performance
• Easy to use mobile app
• built in authenticator app
• Device, network and application security
• "Deploy using Sophos Mobile or alternate UEM products

£0.58 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cyberlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

195783370617221

Contact

Joanne Austin
08000461688
bids@cyberlab.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Windows Phone 8.1 and Windows Mobile 10 are no longer supported.
• System requirements:
  • "Android Version 5.x and higher"
  • "iOS 11.x and higher"
  • "iPadOS 13.x or higher"
  • "macOS High Sierra(10.13.x) Mojave(10.14.x) Catalina(10.15.x) Big Sur(11)"
  • Windows 10v1511 or later, editions: Pro,Enterprise,Education,Home, or Smode
  • Chrome OS 77

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Sophos Support is available 24 hours per day, 7 days per week, 52 weeks per year, including statutory, public, and bank holidays.; ; For Enhanced Support Plan:; Critical Within 4 hours; High Within 8 hours; Medium Within 24 hours; Low Within 24 hours; ; For Enhanced Plus Support Plan:; Critical Within 1 hour; High Within 2 hours; Medium Within 24 hours; Low Within 24 hours; ; Please see this link for details (page 9):; https://www.sophos.com/en-us/medialibrary/PDFs/Support/Sophos-Support-Services-Guide.pdf
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Customers can open a web chat support for technical assistance and indicate the issue and can expect a chat technical support specialist to answer their inquiry.; ; Chat Support Schedule:; ; GMT Sunday 10:00 PM Friday 10:30 PM
• Onsite support: Yes, at extra cost
• Support levels: Enhanced ; • 24/7 multi-channel support ; • Software downloads, updates, & maintenance ; • Access to support knowledgebase and support forums ; • Warranty (Appliances only) ; • Hardware replacement (Appliances only) ; • Remote assistance support; ; Enhanced Plus - includes all features of the Enhanced plan above and the following:; • Remote consulting; • Priority case and sample handling ; • Phone calls routed to senior Technical Support Engineers; ; TAM - includes all features of Enhanced and Enhanced plus with the following:; • Named Technical Account Manager (TAM) ; • Front of the line access to product information ; • Personalized communications and alerts ; • Performance and feature optimization ; • Enhanced escalation ; • Emergency Onsite Support; ; Please see this link for reference:; https://www.sophos.com/en-us/support/technical-support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: "Sophos Mobile has a 'Getting Started' widget that can be added to its dashboard. It contains video demos such as the following:; • Quick Tour; • Initial Setup; • Configuration; • Device Enrollment; • Day-to-day tasks; ; Please also see this link for the key steps to start using Sophos Mobile:; https://docs.sophos.com/central/Mobile/help/en-us/index.html"
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Sophos Mobile data such as reports, devices, tasks, people, etc. can be exported to CSV or XLSX from the admin console.
• End-of-contract process: "All Sophos products and services are licensed for the term of the contract in Sophos Central, and will be fully functional during this period. At the end of the contract term the product will become unlicensed, and will no longer benefit from feature updates or protections. At this time, unlicensed products will no longer be visible within the Sophos Central Management console.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: "Sophos Mobile is a Unified Endpoint Management (UEM) and Mobile Threat; Defense (MTD) solution that helps businesses spend less time and effort to; manage and secure traditional and mobile endpoints. The only UEM solution; that integrates natively with a leading next-gen endpoint security platform,; Sophos Mobile manages and secures iOS, Android, Chrome OS, Windows 10; and macOS devices."
• Accessibility standards: None or don’t know
• Description of accessibility: "Sophos Mobile is managed via Sophos Central.; Sophos Central has a simple and intuitive dashboard, offering easy navigation and alert functions.; ; The customizable Dashboard is the regular start page of Sophos Mobile and provides access to the most important information at a quick glance. It consists of several widgets providing information about:; • Devices, all or per group; • Compliance status by platform or for all devices; • Managed status by platform or for all devices; • The SSP registration status; • The managed platform versions"
• Accessibility testing: Sophos Central does not currently have a VPAT compliance attestation. As a central console, many separate Sophos products appear in Sophos Central. Some of these products are accessibility compliant and we continue to improve the accessibility of our individual products.
• API: No
• Customisation available: No

Scaling

• Independence of resources: Sophos Central is segmented into a number of logically separate virtual networks based on the various workloads they perform (such as authentication or endpoint management). All workloads are then placed into auto-scaling groups, behind a load balancer, so that when a particular workload sees increased load/traffic, additional temporary resources can be allocated to give the group capacity to handle the load.

Analytics

• Service usage metrics: Yes
• Metrics types: "The customizable Dashboard is the regular start page of Sophos Mobile and provides access to the most important information at a quick glance. It consists of several widgets providing information about:; • Devices, all or per group; • Compliance status by platform or for all devices; • Managed status by platform or for all devices; • The SSP registration status; • The managed platform versions"
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Sophos

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Sophos Mobile data such as reports, devices, tasks, people, etc. can be exported to CSV or XLSX from the admin console.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Xslx
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Policy created with Apple Configurator
  • Provisioning profile for self-developed apps

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Transport-level encryption is used to secure management communication between the client software and Sophos Central platform via certificates and server validation.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: It is carried out using secured services such as SFTP, HTTPS, TLS encrypted, etc.

Availability and resilience

• Guaranteed availability: "Sophos Central does not provide a traditional SLA because the availability of our products is not dependent on the availability of the web portal. However, the availability of the web portal ranged between 99.99 and 100% over the past year, depending on geographic region.; ; Sophos Central status can be viewed here:; https://centralstatus.sophos.com/#!/"
• Approach to resilience: "Sophos Central is hosted on Amazon Web Services (AWS), across a number of virtual machine instances and services that dynamically scale to handle the current Sophos Central workload.; ; Sophos Central is segmented into a number of logically separate virtual networks based on the various workloads they perform (such as authentication or endpoint management). All workloads are then placed into auto-scaling groups, behind a load balancer, so that when a particular workload sees increased load/traffic, additional temporary resources can be allocated to give the group capacity to handle the load."
• Outage reporting: "Sophos Central status can be viewed here:; https://centralstatus.sophos.com/#!/; ; It also has a subscribe button at the top right to receive status notifications."

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: "Access to the Sophos Central admin console requires a login (email and password) as well as MFA (Multi-Factor Authentication).; Sophos Central also supports Azure AD Federation authentication.; ; Except for the SuperAdmin, Users need to have an admin role assigned to them to get access to the Sophos Centrla admin console."
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: "Access to the Sophos Central admin console requires a login (email and password) as well as MFA (Multi-Factor Authentication).; Sophos Central also supports Azure AD Federation authentication.; ; Except for the SuperAdmin, Users need to have an admin role assigned to them to get access to the Sophos Centrla admin console."

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire Certifications
• ISO/IEC 27001 accreditation date: 16/01/2024
• What the ISO/IEC 27001 doesn’t cover: "The certificate scope comprises the Sophos information security management system supporting the operations underlying the ; Sophos Labs, Sophos Central, Sophos OPTIX, Intelix, and MDR/MTR services. The organizational scope includes the Security, ; Information Technology, Product, and Legal teams affecting the Sophos information security management system. These activities ; are governed by the implemented controls in accordance with the organizational Statement of Applicability."
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type 2
• Information security policies and processes: The Sophos Information security framework (SISP) is based upon leading practices such as ISO 27001, SOX, and PCI as well as with Sophos priorities. Our ISPF and Security policy is part of a holistic approach to Information Security Management. Contents of ISP and security policy drives development of technical security standards, processes, and configurations will be utilized by staff and vendors to implement security controls. They also provide the context for training, awareness, audits, and compliance assurance activities. Lastly, they provide Sophos with necessary information to risk adjust business initiatives and improve the state of the Sophos Information Security Program.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to the production environment are strictly done after following our Change management process (including approval from the Security team if needed) and are reviewed by the operational team.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: "The Security team (Red team) is tasked with scanning systems for vulnerability scans.; We follow a risk-based approach while deciding on the remediation of vulnerabilities. ; ; Most of the systems are set for automated patch management. In cases where systems are set for manual patch updates, a time frame is mandated to the system owners to apply patches (especially security/ critical patches); All relevant teams involved in patch management (like system owners, business units, IT, Security, etc.) are notified in advance for patch activity. ; Patches are tested in a test environment before moving to the production environment."
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: "We have developed our plans with guidance from the NIST 800-61 Computer Security Incident Handling Guide and we frequently review these plans for compliance with industry standards.; ; There are many ways Sophos identifies or becomes aware of security incidents. These include:; •Security monitoring capabilities, often in our products, or complementary methods we have developed; •Bug-bounty reports; •Penetration test findings; •Vulnerability analysis; •Code and application analysis; •Research and threat intelligence analysis; •Customer notifications; To report a potential security incident, please see our Responsible Disclosure Program.; ; Please see this link for the Overview of the Sophos Incident Response:; https://www.sophos.com/en-us/trust/incident-response"
• Incident management type: Supplier-defined controls
• Incident management approach: "We have developed our plans with guidance from the NIST 800-61 Computer Security Incident Handling Guide and we frequently review these plans for compliance with industry standards.; ; There are many ways Sophos identifies or becomes aware of security incidents. These include:; • Security monitoring capabilities, often in our products, or complementary methods we have developed; • Bug-bounty reports; •Penetration test findings; •Vulnerability analysis; •Code and application analysis; •Research and threat intelligence analysis; •Customer notifications; To report a potential security incident, please see our Responsible Disclosure Program.; ; Please see this link for the Overview of the Sophos Incident Response:; https://www.sophos.com/en-us/trust/incident-response"

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have an environmental statement and are working to improve our ESG governance generally. Wwe formulated a plan to become net zero by 2030 which is available on our website.; What we are doing to reduce our emissions ; -Our People – we launched a WIKI within Teams containing advice on how to minimise your environmental impact. ; -Our Suppliers – 95% of our environmental impact comes from suppliers. We have reviewed our supplier onboarding process to score their environmental impact and are in discussion with Key suppliers so we understand what they are doing to limit Carbon emissions and how we can work with them to make this happen.; -Our Customers – our sales efforts focus on transitioning customers to cloud services and low energy products such as FTTP. These are more efficient and will reduce emissions over time.; 95% of our emissions are from our supply chain/customer usage of our products and we are working on our supplier strategy to fully understand their plans and as well as proactively transitioning our customers onto more environmentally responsible products and services (e.g. Broadband -> FTTP) to help them hit their targets. ; 5%- us We have moved to 96% home working, reduced our office footprint from 6 to 1 and have seen a substantial reduction in our emissions and utilities usage (reported annually). This equates to over 350 people no longer commuting. ; Our People come together if they need to at head office or in a network of small hubs, for example all teams meet at least once per quarter and some choose to more frequently. ; This cuts carbon emissions significantly as ; -over 350 people no longer need to commute every day, ; -over 90% of internal, supplier and customer meetings take place over Teams ; -We reduced our office footprint from 6 to 1.

  Covid-19 recovery

  Cyberlab have in place a robust and tested Business Continuity Plan, recovery for pandemics would be included within this BCP.

  Tackling economic inequality

  "Our UK sites sponsor twelve charities a year. One of the main philanthropic successes we have seen in recent years is the launch of our Engage platform. Successfully linking Culture and Charity by introducing a fun and quick way to provide companywide recognition and praise for all to see. All our people are encouraged to recognise when their colleagues have performed well by giving them ‘Praise’, The best thing about this – every time someone is praised, they get to donate £1 to one of the 12 Charities. In 2023, we raised £9,000 through Praise recognition, which was part of the £45,000 total we donated.; When things happen in the world that we've not planned for, people will turn to their leaders to see how we will support them, recently, we sent medical and food supplies to the Romania – Ukraine border and donated to the Red Cross Ukraine Crisis Appeal.; Recent Regional and National Charity initiatives ; Bare Necessities; Bare Necessities is a toiletry bank based in South Manchester, founded by two friends, determined to do something to help local people have equal access to personal hygiene products. We have set up toiletry drop off points at each of our hubs and will regularly be delivering these to be put into hygiene kits.; ; Mission Christmas Toys for Kids Appeal; Our people can gift £5 per month to go towards the Mission Christmas Toy Appeal that runs across the UK. ; ; Wrap Up Campaign; Wrap Up is a project run by various Rotary Clubs working in partnership across the UK to provide coats directly to people across the UK. Each hub became a drop off point and our people donated over 50 of their old coats which were then circulated to the collection points across the UK."

  Equal opportunity

  "Our People have told us that they want to work flexibly and so the ability to work from different locations utilising all of the new technology we have embraced during the pandemic has become our new normal in terms of our working practices. This opens up an exciting opportunity to widen our recruitment activities to include groups of people who previously were not open to us because of the geographic and physical barriers that working in a fixed location bring. Removing these barriers and proactively searching out new ways to attract and recruit people from all areas of society will enable us to grow a much more diverse workforce with all of the cultural, social and financial benefits that this brings.; we have always considered that we drive a culture that promotes inclusion and diversity. We have always celebrated all our people's successes, but complacency is dangerous and there is always more we can do. We pay close attention to what other organisations are doing, we listen to our people, and our goal is to drive hard in this area, providing the opportunity for all who wish to take it.; ; Economic – employment, training and work-experience opportunities; We support localisation in the delivery of services through:; ; a)Local employment; We proactively look at ‘local’ employment, training and work-experience opportunities for individual where this is appropriate and deliverable. ; ; b) Apprenticeships; Graduate and Apprentice Schemes - We employ 5no apprentices across the business including IT and people support. ; ; c) Employability Training ; We offer young people employability training via interview practice, CV assistance and familiarisation with an office environment. We have previously offered work experience and apprenticeships to young people we have been introduced to via this scheme."

  Wellbeing

  "Communication and collaboration are vital to maintaining energy and focus especially with most employees choosing to work from home.; ; Staff are encouraged to meet with their teams at one of the local hubs in a network spread across the UK. And there are two annual conferences to celebrate success and bring people together.; ; All teams have daily Teams 'huddles' to set the focus for the day and share any issues, as well as monthly 121s. Employees get monthly updates from the Chairman and Board of Directors to keep them up to speed on business performance, with daily 'need to knows' posted on internal channels. Additionally, the chairman hosts monthly lunches, allowing employees to express any concerns directly.; Working together in a positive environment; Every day, we encourage, motivate, and support each other to maintain a friendly positive atmosphere where everyone feels valued and cared for. We have created a culture that is inclusive and diverse where everyone is encouraged to bring innovative new ideas to the table and work together to achieve our organisational goals. It’s a place where hard work and success is rewarded. All our people set Goals and Responsibilities tied to our Blueprint which are reviewed regularly throughout the year, as well as a Personal Development Plan outlining their short and long term career objectives – both within and outside ; ; • We are advocates of diversity and inclusion, and our culture is open to everyone.; • Looking after our employees - Future Fit wellbeing - ; • Early career apprenticeship and graduate programmes ; • Passionate about encouraging and supporting women in tech, with above average industry standards for women in tech and females in leadership roles - International Women’s Day - ; • Flexible working options for every employee where possible "

Pricing

• Price: £0.58 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free trial is available for most products managed within Sophos Central.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cyberlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.