Altuity Solutions Ltd

AltoSites: a CAFM, asset, maintenance and compliance management solution.

Altuity's CAFM software provides facilities, asset, maintenance, cleaning and compliance management functionality. Inspections and condition data, such as retrofit surveys, are also managed. Open APIs deliver IoT integration to assets, air quality monitors and third party systems. Analytics and dashboards provide operational and strategic data insight.

Features

• Asset management: buildings and estates, contracts, documents, media, retrofits.
• Maintenance management: Job prioritisation, alerts, tracking. Auto responses. SLA monitoring.
• Compliance management: Planned preventative maintenance and statutory inspections management.
• Mobile data collection on smartphones and tablets. Use floor plans.
• Analytics and dashboards: Analytic insights, operational and strategic level reporting.
• IoT sensor support for connected assets e.g. boilers and lighting.
• Manage data on maps, floor plans and 360 degree images.
• QR and barcode use for asset and cleaning management
• Manage contract SLAs, track contract renewal dates and cancellation dates.
• Open APIs for integration to 3rd party systems including BIM.

Benefits

• Maximise asset efficiency. Single source of truth with asset histories.
• Better site team management: auto job allocation, tracking and alerts.
• Never miss compliance inspections and demonstrate performance against standards.
• Mobile use saves time and costs. Eliminate duplicate data entry.
• Gain insights into your data, leading to better outcomes.
• Real time data collection saves time and alerts you proactively.
• 2D, 3D and 360 degree data visualisation enhances data understanding.
• Smarter maintenance, integrated cleaning and better asset replacement strategies.
• Track SLA performance: incentivise teams, identify late responses for rebates.
• Integrate external data sources and configure for local use.

£199 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.voller@altuity.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

196160564079096

Contact

Steve Voller
+44 117 318 5527
steve.voller@altuity.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Planned Altuity software maintenance and upgrades are where-ever possible scheduled outside of service hours. Our hosting provider may on occasion schedule infrastructure changes during service hours. This has only happened once in 5 years. Industry standard browsers are supported, including legacy versions. However, continuity of service cannot be guaranteed on legacy versions.; ; The following browsers are supported: Google Chrome, Internet Explorer, Mozilla Firefox, Safari, Microsoft Edge.
• System requirements:
  • Reliable and performant internet connection.
  • Use of a supported web browser - see question 10.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are dependent upon the severity of the support call/incident. They range from within 30 minutes to urgent issues to 2 two days for minor, non-business impact or enhancement requests.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We've not currently undertaken any web chat testing with assistive technology users.
• Onsite support: Yes, at extra cost
• Support levels: The subscription fee includes access to support via online chat, email or telephone for urgent assistance (severity 5 level incidents). There is no limit to the number of calls that maybe registered. If on-site support is needed this charged on a daily basis at our standard consultancy rate plus expenses as shown on the pricing document.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The standard onboarding process includes free access to live online training. Additional training can be provided online on an hourly basis subject to charges. Onsite training is available and is subject to a separate charge. End user, online documentation can be accessed at any time.
• Service documentation: No
• End-of-contract data extraction: Users can export their data into spreadsheets and CSV files. Any media uploaded to the system can be downloaded. We provide a standard service to export this data for users and to provide the media for a fixed cost of £1,950+VAT. A bespoke service is also available which will be scoped and costed depending on the user's requirements.
• End-of-contract process: At the end of the contract the user can decide whether to extract their data or not. They can extract the data themselves or seek chargeable assistance from Altuity. Once the contract has completed all data is irretrievably deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The software reconfigures itself when being used on a connected mobile device such as a smartphone or tablet. The mobile version is fully featured except for access to the inbuilt administration features which are reserved for desktop access only.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The interface uses a mix of forms and markers to record and manage data. Data can be mapped on maps, floor plans and site plans. It can also be co-located in 360 degree images of a space and on 3D scans and models.
• Accessibility standards: None or don’t know
• Description of accessibility: We have developed our application user interface within a browser environment. It is accessed over the internet without the need to download and install any software locally. It uses a point-and-click interface with icons being displayed on maps, plans, 360 degree images and 3D scans. Pop forms are used for managing and associated information such as documents and media. Other forms, textual dashboards and calendars are also available depending on use. An integrated analytics and dashboard capability provides access to graphical and textual based reports.
• Accessibility testing: We have not performed any interface testing with users of assistive technology.
• API: Yes
• What users can and can't do using the API: REST APIs support data creation, updates and end dating. Documentation describes how the REST API functions and the calls that can be made. The APIs also support integration into IoT enabled devices, whether they're sensors on assets or indoor and outdoor air quality monitors.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Client users designated with administration level privileges can customise and create meta data in the system. This extends to create new asset types, new attributes and their validation, defining alerts and reminders, defining email content on system generated messages, creating local inspection regimes.

Scaling

• Independence of resources: We remotely monitor the demand on the servers and increase capacity if needed.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export their data via xlsx and csv formats. Data can also be exported using the REST API.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • .xlsx
  • Via REST APIs
• Data import formats: Other
• Other data import formats:
  • .xlsx
  • Via REST APIs

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our SLA is based on delivering 98.5% uptime. Service level credits are calculated as the uptime level percentage achieved below 98.5% * the monthly fees paid by the customer pro-rata’d over the number of days the service was affected.; ; If a customer wishes to claim service credits an email should be sent to support@altuity.com within 30 days after the end of the month in which the uptime level was not achieved. Failure to do so waives the customer’s right to receive service credits.; ; The service will not be considered to be unavailable for any outage that results from maintenance of which the customer is notified at least 24 hours in advance. ; ; Altuity will settle service level credits, at its sole discretion, by either applying a credit to future billing or as a refund against annual fees paid earlier for the current year.; ; Customers are not eligible to receive service level credits for any period where payments owed are overdue.; Uptime Level Service credit of monthly fees: < 98.5% >= 95% 2%, < 95% >= 92% 3%, < 92% >= 90% 5%, < 90% >= 85% 7%, <85% 10%
• Approach to resilience: The data centre is provided by an outsourced cloud hosting provider. They undertake measures to ensure the service is resilient. More information can be made available on request.
• Outage reporting: Outages are notified via email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: In order to initially gain access to the service the client's system Administrator must in the first instance notify the system of valid emails who can register for access. When a valid user registers using their work email they must then provide a password.
• Access restrictions in management interfaces and support channels: Support is usually channelled through client-side champions.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: In order to initially gain access to the service the client's system administrator must in the first instance notify the system of valid emails (or the format of emails) eligible for registration. When a valid user registers to use the service they must use their work email and specify a password. This validation can be integrated into third party systems for single sign on if preferred.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Altuity keeps the minimum amount of data needed in order to conduct business and fully complies with data protection requirements under GDPR. Our G Cloud service is hosted by a 3rd party provider who comply with ISO27001:2013.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management processes enables us to track the system components over their life time and their interoperability. Whenever changes are being considered to the software their impact on the software is assessed and then tested.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We monitor industry threat reports and ensure our firewall and virus software is up to date as well as other background security software. Threats to the service are identifiable by ourselves and also by our hosting provider. Critical issues would be identified within 15 minutes and if needed work would then start on providing any fixes/patches.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Anti-virus and firewall protection software is used to mitigate threats to our hosted platform. We would receive alerts were a threat to materialise and our hosting provider also has their own threat protection services which would identify an issue within 15 minutes. We respond to any issue as soon as we're aware of it.
• Incident management type: Supplier-defined controls
• Incident management approach: Users provide reports of incidents to us via the help desk. From there they are assessed for their potential impact and remedial measures are taken.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  We are working towards being net zero in carbon emissions by adopting practical working practises to minimise emissions in the first place and to offset any that are unavoidable.

  Tackling economic inequality

  We believe in using a diversified supply chain by, where-ever, possible working with other micro and SME organisations.

  Wellbeing

  We work closely with our customers to ensure our software operates in a manner which supports good working practises. Through this we aim to develop a positive, strong and integrated user commuity.

Pricing

• Price: £199 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer a free two week trial to evaluate all aspects of the software. This is based on using the system with standard pre-defined metadata rather than being explicitly configured for the trial. Users wishing to make use of the free service need to contact sales@altuity.com in the first instance.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.voller@altuity.com. Tell them what format you need. It will help if you say what assistive technology you use.