VISIONET EMEA LIMITED

Connectivity, Visibility and Actionable Insights Solution - Partnerlinq

PartnerLinQ was purpose-built to transform supply chains, ensuring the highest level of process and data integrity while reducing partner onboarding time and mitigating supply chain uncertainty.

Features

• Both EDI and non-EDI transactions are supported
• end to end visibilty
• control
• Partners can be configured by buyers themselves
• connectivity
• integration
• Specialize in various industries

Benefits

• Short time to market
• limitless flexibility

£3,000 a transaction a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jawad.a.khan@visionet.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

196331139955283

Contact

Jawad A Khan
+447721235694
jawad.a.khan@visionet.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: PartnerLinQ notifies customers and releases updates monthly and because PartnerLinQ is a cloud-native high-performance B2B connectivity solution there are no service or operating constraints during update cycles.
• System requirements: PartnerlinQ has no system requirements, beyond a web browser.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Ticketing is built in to the platform, typically response times average 15 minutes for PRODUCTION environments and 30-40 minutes for Non- PRODUCTION environments
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Chat Support is Optional
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: PartnerLinQ provides options of Ticket based Support, Pool support and dedicated support. The support model covers L1, L2 and L3 support. Technical account manager is assocaited with each account.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Nothing is left to chance with PartnerLinQ from Case Studies to Online Demos, built in manuals and product documentation, Hypercare post-deployment support which extends for 2 weeks following ‘go live’ followed by Flexible and Customized Professional Support Services which is optional, 30% of our clients self-support to some extent within one year of deployment.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • TXT
  • XLS
  • XSD
• End-of-contract data extraction: All files and zip folders, db backups are extracted and shared with buyer via the requested medium
• End-of-contract process: SOW dependant

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: "PartnerLinQ is GUI based solution that provides users the ease to use the platform through the following studios ; 1. Monitoring Studio: For transaction tracking ; 2. Digitial Configuration Studio: Confirgure connections, Partnerships and Alerts; 3. Design Studio: Design Business rules, Process flow actions, reference schema and artifact migration ; 4. Reporting Studio: Generate insights with analytical reports"
• Accessibility standards: None or don’t know
• Description of accessibility: "PartnerLinQ is GUI based solution that provides users the ease to use the platform through the following studios ; 1. Monitoring Studio: For transaction tracking ; 2. Digitial Configuration Studio: Confirgure connections, Partnerships and Alerts; 3. Design Studio: Design Business rules, Process flow actions, reference schema and artifact migration ; 4. Reporting Studio: Generate insights with analytical reports; Users can perform multiple activities through the studios and based on the roles assigned to user"
• Accessibility testing: Assistive technology testing has not been completed
• API: No
• Customisation available: Yes
• Description of customisation: "•Customers can deploy their own custom utilities on their PartnerLinQ environment; •PartnerLinQ can add custom features that meet the clients’ requirements; •Custom Integrations with buyers' vendors and private networks are also supported"

Scaling

• Independence of resources: Dedicated environments for each client.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics typically include usage for example the number of transactions inbound and outbound, success and failures, API and VAN transaction counts and so forth
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: All data written to the Azure storage platform is encrypted through 256-bit AES encryption and is FIPS 140-2 compliant.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Files can be viewed and downloaded from PartnerLinQ portal and can even be emailed in human readable formats
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • VDA
  • UCS
  • VICS
  • EDI ANSI ASC X12
  • ODETTE
  • UN/EDIFACT
  • CIDX
  • FCB2B
  • EASI
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • EDI ANSI ASC X12
  • UN/EDIFACT
  • VDA
  • UCS
  • VICS
  • RosettaNet
  • CIDX
  • EASI
  • FCB2B

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Via encrypted channels like https, as2, sftp, vpn tunnels
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: All communication is over Azure backbone and all resources have public internet access ,blocked. All data written to the Azure storage platform which is encrypted through 256-bit AES encryption and is FIPS 140-2 compliant. Bring your own encryption keys can be used to encrypt over technique from a range of options.

Availability and resilience

• Guaranteed availability: 99.99% uptime guaranteed for all services. Micorservices ensure core functionality stays operational despite few services going down
• Approach to resilience: Zone redundancy within an Azure region along with a secondary cold region in case of complete Azure region failure
• Outage reporting: Dashboard and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: PartnerLinQ have implemented secure authentication methods to verify the identity via Micorosft, Octa, Google accounts identity providers
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: GMS INTERCERT SERVICES
• ISO/IEC 27001 accreditation date: June 23, 2021
• What the ISO/IEC 27001 doesn’t cover: Everything is covered
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 03/24/2024
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: None
• PCI certification: Yes
• Who accredited the PCI DSS certification: Sysnet Global Solutions
• PCI DSS accreditation date: 12/12/2023
• What the PCI DSS doesn’t cover: Everything is covered
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • HIPAA
  • SOC1
  • SOC2
  • ISO 27701

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Compliant with SOC 1 and 2, PCI-DSS, GDPR
• Information security policies and processes: All channels of communication are private with regular external penetration testing to ensure internal networks are safe.; • PartnerLinQ have implemented Role-based access control (RBAC) to ensure that only authorized individuals can access; • PartnerLinQ have implemented encryption for data at rest and in transit to protect sensitive information; • PartnerLinQ have implemented all software and systems are up-to-date to protect against vulnerabilities that could be exploited to alter information

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: PartnerLinQ have implemented detailed logs of system and data access and changes to track unauthorized modifications and enable accountability. All changes are first assessed for potential security impacts.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Designated team for data protection compliance including monitoring compliance, training staff, and conducting internal audits. Information about potential threats is received from multiple platforms like Azure Advisor, internal and external penetration testers, internal compliance checking tools.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: • Regular Security Audits and Assessments; • Access Control Mechanisms; • Data Encryption; • Monitoring of Network Traffic and System Logs; • Incident Response Procedures
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: • Incident Identification and Reporting; • Classification and Prioritization; • Containment and Mitigation; • Investigation and Analysis; • Communication and Notification; • Resolution and Recovery

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our Commitment to a Sustainable Future At Visionet, we are deeply committed to addressing global challenges through sustainable business practices, environmental protection, and responsible corporate governance. Our core values center around the principles of Environmental, Social, and Corporate Governance (ESG), and we actively uphold these values as a global corporation. Environmental Responsibility We prioritize sustainable operations, reducing our environmental impact through responsible resource management, energy efficiency, and sustainable sourcing practices. Committed to minimizing waste and promoting circular economy principles, we actively work to reduce, reuse, and recycle resources wherever possible. Additionally, we have set ambitious carbon reduction targets and invest in renewable energy solutions to combat climate change, aligning with Streamlined Energy and Carbon Reporting (SECR) standards. Corporate Governance Transparency and accountability are paramount in our corporate governance practices. We maintain transparent operations and ethical decision-making processes, following CSRD standards. We proactively identify and manage ESG-related risks that could impact our business, in compliance with CSRD and SECR standards. This includes addressing issues related to climate change, social responsibility, and governance. Monitoring and Reporting We regularly monitor and assess our ESG performance, and our annual ESG report as required by CSRD, provides transparency about our progress and challenges. It is made available to the public, reflecting our commitment to accountability and transparency. Review and Improvement We continuously strive for improvement, ensuring that our ESG practices remain aligned with our values, industry best practices, and evolving ESG, CSRD, and SECR standards. At Visionet, we believe that by integrating ESG principles into our business strategy, we can contribute to a sustainable, responsible, and successful future for our company, our stakeholders, and our planet. We invite you to join us on this journey toward a greener and more inclusive future.

  Covid-19 recovery

  Visionet has Coronavirus response document/planning in place. We have well defined planning assumptions, local and global response team in UK, Europe and USA, along with management team assigned for each region/location. We have preventive measures in place like; (actively encourage sick employee to stay home, emphasize respiratory etiquette and hand hygiene by all employees, perform routine environmental cleaning, advise employees before traveling to take certain steps, additional Measures in Response to Currently Occurring Sporadic Importations of the COVID-19, additional measures for facilities in operations - screening). Implementing all the measures. In the event Visionet is notified of an employee testing positive for COVID-19, we have contaminated sites identified for the employees and measure to be taken. OSHA’S EMERGENCY TEMPORARY STANDARD ON VACCINATION AND TESTING process in place for employees to provide immunization record. Enforcement process in place; Any employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment.

  Tackling economic inequality

  Visionet is deeply committed to the principles of equal employment opportunity, championing fairness, transparency, equity, and inclusion for all. We are resolute in our fight against any form of inequality, and have established and enforced robust policies on diversity, inclusion, and equity, workplace misconduct reporting, and addressing modern slavery in our supply chain. These policies reflect our unwavering commitment to equality and diversity and are readily accessible on our company intranet and website. Our recruitment, promotion, and talent identification exercises are conducted with utmost fairness, based on merit and objective criteria to prevent any form of discrimination. We are dedicated to enhancing workforce diversity and providing equal opportunities. We regularly review our recruitment procedures to ensure they are objective and merit-based, instilling confidence and hope in potential recruits. We proactively identify and address systemic barriers contributing to inequities and accommodate the needs of disadvantaged or underrepresented groups. Our conditions of service, benefits, and facilities are regularly reviewed to ensure accessibility for all. Employees with transitions or disabilities are encouraged to disclose their circumstances for appropriate support. Reasonable adjustments are considered and implemented to overcome any difficulties experienced at work due to disabilities. Visionet maintains a zero-tolerance approach to modern slavery, human trafficking, and child labor, implementing effective systems and controls to prevent their occurrence within our operations and supply chains. We expect our contractors, suppliers, and business partners to uphold the same high standards, incorporating prohibitions against forced labour into our contracting processes and ensuring transparency and accountability throughout our supply chains.

  Equal opportunity

  Visionet Systems Inc., including its affiliates and subsidiaries (together “Visionet”) is an Equal Employment Opportunity (EEO) Employer & provider, with an aim to encourage and support diversity, equity and inclusion and actively promote a culture that values difference and eliminates discrimination in our workplace. Additionally, Visionet is committed to promoting diversity and inclusion at all levels of the company. This policy does not form part of any contract of employment or other contract to provide services, and we may amend it at any time. Visionet encourages all employees to join us in creating a work environment that is inclusive and respectful of all individuals. The purpose of Visionet global policy is to promote equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity, respect and fairness. This document outlines our commitment to achieve diversity, equity & inclusion. As part of Visionet’s zero-tolerance approach to discrimination in any form, any current / former employee or job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics), in line with any applicable Legislations. Visionet is also committed to providing equitable treatment to all those we deal with as an organization, including customers and suppliers.

  Wellbeing

  At Visionet, our globally diverse team is our crucial asset for making the business successful across regions. This is why we take great care of our people management processes. Visionet cares for our employees’ well-being through our initiative “Balance”, where we launched multiple mental, physical, and financial wellness sessions globally. Mental Wellbeing Awareness: In Europe and UKI, we organise virtual Yoga lessons every other Friday morning, while India hosts an in-person Yoga session for our employees in the office. We continue to offer our employee bereavement leaves across regions when they go through a difficult and emotional phase in their life of losing a loved one. Maternity and paternity leave allow our employees to welcome new additions to their lives and fully adapt to this critical change in their lifestyle. We will continue offering our employees mental wellness training, such as Stress Management, Decision making, Conflict Management, etc. Visionet launched a women's development community called Women of Visionet in 2024. This community allows female employees to reach out to organizational leaders for professional coaching. Physical Wellbeing Awareness: We have excellent Medical Insurance coverage for employees and their dependents in our regions, which includes Dental, outpatient, and Vision assistance. The HR SPOCs initiate annual leave booking reminders for our employees when a year begins so that each team member can take the time and plan their time off well in advance. Employees are encouraged to participate in Marathons and represent their loved ones or Visionet in such initiatives. Visionet offers healthy snacks, breakfast and lunch options for their teams in our offices to ensure they feel motivated and taken care of and do not resort to unhealthy eating habits while working tirelessly for the organization’s success. We have provided our employees with discounts on gym and workout facilities.

Pricing

• Price: £3,000 a transaction a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jawad.a.khan@visionet.com. Tell them what format you need. It will help if you say what assistive technology you use.