Chilli Information Solutions Ltd

Elearning creation, support and consultancy

We create, publish and maintain engaging eLearning courses, and can provide LMS and LXP support and consultancy.

Our friendly team have over 15 years of experience, building eLearning content in Storyline, Rise, Adapt and eXact Learning Solutions. With expertise in WCAG 2.1, SCORM, AICC, xAPI, and cmi5.

Features

• Bespoke elearning content creation focused on learning objectives.
• Choice of content authoring tools and content styles available.
• Over 15 years of experience building over 10,000 elearning courses.
• NHS DSPT and Cyber Essentials accreditation.
• An agile, flexible project delivery approach, based on your requirements.
• Proven ability to get the most from subject matter experts.
• Full service - creation, hosting, support and consultancy.
• Upfront and transparent pricing structure.

Benefits

• eLearning that can complement traditional classroom training. A blended approach.
• Easy to update yet engaging courses and assessments.
• Convenient. Learner opens the content anywhere, as often as required.
• Examples of past work and references are available on request.
• Software and project methodology continually improving, year-on-year.
• SCORM, xAPI, cmi5 content. Portable, excellent ROI, better scalability.

£350 to £648 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian@chilli-is.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

196483977125595

Contact

Ian Robinson
07795397770
ian@chilli-is.co.uk

Planning

• Planning service: Yes
• How the planning service works: Working with the client and their subject matter experts, we help to define the learning objectives and then we propose the best content type (e.g. web, video, simulation etc.). We approach the project in an agile way, regularly returning to the client with content to review and comment on. We create online wireframes and storyboards when appropriate to more quickly understand what is required and what the best solution is. Based on these conversations and our experience, we will recommend the most appropriate cloud software solution or services to satisfy a client's requirements. We have years of experience creating accessible content to the WCAG AA standard, to ensure the widest possible learner audience.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Chilli IS can provide training for eLearning content creators and platform administrators in a variety of eLearning authoring software solutions and LMS platforms, such as Articulate Rise and Moodle.; ; We don't believe in a "one size fits all" approach and prefer to work with a client to better understand their needs before training begins. We can analyse your training needs and create a training plan for your employees, to ensure that the training delivered meets your requirements. Our most popular training offering is "train the trainer". Where we train a small number of individuals in an organisation, who can then go and train others in that organisation. However, we also offer on-site and remote classroom training and coaching and mentoring for larger numbers. We have a range of online training materials and this is all backed up by our ticket, email and telephone support.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can help clients supporting content created by other suppliers. We have expertise maintaining and/or rebuilding content in a variety of software applications including, but not limited to, Articulate's Storyline and Rise, Adapt, eXact Packager and Captivate.; We can advise and provide help with moving (migrating) content from one LMS to another.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We develop a testing strategy for our clients which includes functional testing of elearning.; ; We can test and audit your elearning. Evaluate and identify technical as well as learning design issues. Making recommendations for improvements, with a view of updating it to make it more successful or compliant. For example, we can help you make your elearning accessible (i.e. WCAG 2.1 AA compliant).; ; We can test elearning compliance with SCORM, xAPI or cmi5. To ensure it works on a wide range of LMS platforms.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: We offer eLearning cloud hosting and software development support. We have standard support contracts available, offering 2nd and 3rd line support and we are happy to discuss any custom requirements a client might require.

Service scope

• Service constraints: No constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within one business day. Support is not offered at weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We offer a range of 2nd and 3rd-line support services starting from annual contracts with dedicated time of 4, 8, 12 hours or more. Support is available every weekday 9 am to 5 pm, with guaranteed incident response times and service level agreements. ; ; Our support service includes - performance monitoring of applications and infrastructure to measure and alert on key performance metrics; a named account manager who you can contact, should you need to, to escalate any issues or make any general enquiries; ticketing system, email, web video calls and telephone support up to the number of hours specified in your contract. Extra hours are then available at an additional cost; support contracts with SLAs and response times.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Chilli IS is playing its part in supporting the economy by aiding the growth of small organizations. ; ; We advise fledgling local businesses on best practices and try to signpost work to them whenever possible.

Pricing

• Price: £350 to £648 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian@chilli-is.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.