Gradian Systems Ltd

Broadcom/Symantec CloudSOC Cloud Access Security Broker (CASB)

Our CASB solution extends your corporate information governance perimeter into public cloud applications mainly SaaS and increasingly. CASBs provide consistent policy and governance concurrently across multiple cloud services, for users or devices, and provide granular visibility into and control over user activities.

Features

• Independently certified cloud service to secure cloud
• Multi tenanted roles based access control
• API and forward proxy integration with cloud
• User behavior analytics for cloud users
• Open API with federated identity management providers
• Database of over 20,000 cloud applications
• Roles based access control
• Able to scan files in the cloud for malware
• Able to encrypt files in the cloud
• Fully integrated DLP data loss prevention technology

Benefits

• Shadow IT assessment and control Information assurance for cloud applications
• Detect and intercept unusual or fraudulent activities
• Detect, neutralise, and eliminate malware in cloud platforms
• Detect and monitor unsanctioned cloud applications and platforms
• Protection against leaks of confidential information from cloud
• Encrypt or tokenize structured and unstructured data in cloud
• Aid investigation of suspicious users and incidents behavior
• Prevent cloud application lock-in by cloud vendors
• Step-up / Adaptive multi-factor authentication

£1 a user

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

196499718189069

Contact

Stuart Case
07770 377936
stuart.case@gradian.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Any public cloud application such as SaaS PaaS IaaS and FaaS
• Cloud deployment model: Public cloud
• Service constraints: None - we can provide commonly supported configurations.
• System requirements: Log data from edge device and/or support cloud service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please see Gradian's Support Guide attached.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: This option is available directly on our support pages ( once logged in).
• Web chat accessibility testing: None.
• Onsite support: Yes, at extra cost
• Support levels: Please see Gradian's Support Guide attached.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Gradian possess the skills and support to configure, deploy, support and run this service on your behalf. These services can be found under Gradian's Professional Service and Gradian's Managed Configuration Service. Alternatve support options can be found under Gradian's Technical Account Service Plan (T.A.S.P) and Gradian Support for Symantec Products.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: PowerPoint
• End-of-contract data extraction: Excel format.
• End-of-contract process: The service will end and the data will be securely destroyed under Soc2 type II certified processes

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We integrate with MDM providers and provide our own agent to connect mobile users to our service
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The CloudSOC API describes the various events that are recorded by CloudSOC applications It supports Basic Authentication using API Keys, which inherit the access privileges of the CloudSOC user who configured them. You can use this feature to limit API keys to specific domains, SaaS services, and CloudSOC apps by creating a CloudSOC admin user specifically to enable the API key, and assigning it an access profile that limits its access. See the CloudSOC Tech Note Using CloudSOC Access Profiles for more information.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Risk rating - an out of the box risk rating is provided for tens of thousands of cloud applications, each with more than 100 risk metrics. The risk metrics are fully modifiable by clients Policy - the service is designed to apply security policies across multiple cloud applications such as (but not limited to) Office365, Box, Salesforce, AWS and Azure the policies are fully customisable User response templates - the service is active in that it can enforce information assurance policies against user actions, the response to users is fully customisable DLP definitions - the service contains a fully functional DLP data loss prevention service this can be modified by the client to reflect their own definitions of sensitive data 3rd party integrations - the service integrates with a wide variety of IdAM and SIEM products.

Scaling

• Independence of resources: The service we provide is fully multi tenanted and based on an AWS environment which carries many independent accreditations and governed by Soc 2 Type II processes

Analytics

• Service usage metrics: Yes
• Metrics types: Uptime stats are available from https://cloudsoc.status.symantec.com/ SLA's are available from https://www.symantec.com/content/dam/symantec/docs/eulas/service-description/cloudsoc-8-2017-service-description-en.pdf
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Broadcom/Symantec

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Excel format exporting of data is available along with the API.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats:
  • Log files can be uploaded via SFTP
  • Tokenised user identities can be uploaded via SAML
  • API integration is available for most cloud apps

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99.999% availability for inline services (Gatelets) 99.5% availability for non-inline services (Securelets) As detailed in https://www.symantec.com/content/dam/symantec/docs/eulas/service-description/cloudsoc-8-2017-service-description-en.pdf
• Approach to resilience: Available on request.
• Outage reporting: Via the public dashboard at https://cloudsoc.status.symantec.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: The service provides full roles based access control.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Soc 2 Type II

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: Soc2 Type II

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: CISO is responsible for board level governance, policies and procedures flow down from that office. Security is at the core of our corporate culture as you would expect from the worlds largest information security company.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Available on demand (not public knowledge)
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Available on demand (not public knowledge)
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Available on demand (not public knowledge)

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Gradian are very proud to be an equal opportunity employer.

Pricing

• Price: £1 a user
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.