Advanced Business Solutions

Advanced Clear Review

Performance Management & Engagement software enabling organisations to transition to regular performance and developmental conversations, agile goals and real-time feedback. We provide leading innovative technology, unique change management expertise and can introduce a customer community to share best practices with, to tackle the challenges of performance, engagement, productivity and wellbeing.

Features

• The simplest low click user interface requiring zero user training
• Agile goals/objectives aligned to your organisational goals
• Employee performance review: development, career objectives and plans
• Regular check-ins and performance reviews supported by coaching questions
• Supporting employee engagement, productivity, wellbeing and development
• Real-time feedback easily given and requested
• Reports and dashboards to monitor trends and compile data
• Talent snapshots - Talent management and succession planning
• Conversation prompts to enable quality conversations between employees and managers
• Remote working 'check-ins' and conversation prompts

Benefits

• Encourages regular, meaningful conversations, driving development and productivity
• The simple interface drives employee engagement and adoption
• HR and management given visibility of performance indicators across organisation
• Huge time/efficiency savings compared with traditional appraisals and ESR.
• Positive impact on employee engagement, productivity and alignment
• Facilitates a learning culture through a continuous performance management approach
• Mobile access drives up performance management engagement
• Providing quality data to make informed performance, and reward decisions
• Coaching managers to develop employee performance and productivity
• Ensuring employees remain engaged and productive whilst working remotely

£4,150 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagementteam@oneadvanced.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

196721856887457

Contact

Bid Support
0330 343 8000
bidmanagementteam@oneadvanced.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: Standard browsers supported

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 - Target within 1 hour; Priority 2 - Target within 4 hour; Priority 3 - Target within 8 hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Clear Review provide a customer support and advisory service with respect to the System at no additional cost to all customers. This consists of:; ; • Our Support Website which contains a Knowledge Base providing answers to common questions and any known issues.; • A “Help Desk” service which can be contacted via our Support Website and via email. The Help Desk operates between the hours of 09.00 and 17.30 UK time each day excluding UK public holidays and weekends.; ; There are also options to be provided with a named customer success manager. They will be responsible for supporting your transition to continuous performance management. This includes hosting quarterly reviews, sharing client best practices and ensuring you are utilising the Clear Review platform. This can be discussed further.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As a client, you will benefit from Clear Review's multi layered user support programme. This includes:; - Training your HR team on how to administer and configure Clear Review. This can be done onsite or online as required.; - Importing your data into the system.; - Providing you with training videos, presentations, workshops, longer form resources and a pack with speaker notes to use as a basis for your employee/manager training. Our partner training company can carry out this training for you if required, subject to a small cost.; - Providing you with a suggested 12 month communication plan to support the rollout and adoption of the software.; - Online documentation, help and guidance videos are available from within the software.; - We can connect you with existing customers who have successfully rolled out and have high performance adoption
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • PowerPoint
  • Videos
• End-of-contract data extraction: All data can be extracted from the system by users who have admin rights via the built-in Excel export reports. We will agree to a time period for you to extract the data before we close your account (typically 30 days).
• End-of-contract process: If the customer no longer wishes to continue using the software, they are able to extract their data via the built-in Excel reports. ; ; We permanently delete customer data from our system within 30 days of contract termination, unless agreed otherwise.; ; The above is included in the price of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The full system is available on mobile devices
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Clear Review was designed to be exceptionally customisable, an intuitive interface at both the front end and back end. Admin users can customise the following:; -Terminology and language; - Switch individual features on and off; - Customise check-in and performance review forms; - Customise colour and add logo.; - Change content and frequency of certain system generated emails"; - Change Organisation or divisional goals; - Customise types of training

Scaling

• Independence of resources: Our scalable, cloud based infrastructure means we can scale up our service within seconds according to demand.; ; We continually monitor load and demand on our app services and scale up in cases of unexpected demand to ensure the service remains fast at all times.

Analytics

• Service usage metrics: Yes
• Metrics types: Statistics on all key components of the software; - Number of current users; - Number of objectives set and for how many users in any given period; - Number of check-in meetings and for how many users in any given period; - Number of actions and notes in any given period; - Number of pieces of feedback given in any given period
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Via built-in Excel export reports which cover all key data within the system. Data can imported via and FTPS automated upload. This is used when replicating employee record information from a core HRIS platform.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLSX
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.5% (Based on Monday to Friday - 8 - 6pm, excluding public holidays)
• Approach to resilience: Clear Review systems are hosted within AWS across 3 availability zones within a single region. This provides failover in the event of region failure. In addition to this there are multiple nodes available in each region providing localised failover
• Outage reporting: Via email alert to designated customer contact, an online system maintenance notice and online via our support portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Single sign-on via SAML.
• Access restrictions in management interfaces and support channels: Management access to the server infrastructure is restricted via SSH key.; Support staff access via individual usernames and encrypted passwords with a minimum length of 12 characters. Password validator checks against database of weak or mostly exploited passwords, in line with the latest ISO27001 and NCSC guidance.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 30/06/2021
• What the ISO/IEC 27001 doesn’t cover: All activity on G-Cloud is covered by our ISO 27001 Certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Advanced Information information and security policies align to ISO 27001:2013.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The configuration and change management process ensures operational systems, services and application software are subject to change control. All staff are responsible for submitting completed change requests to the change authorisation board (CAB) using the change request form. Change requests forms, before submission to the CAB must be peer reviewed and pre-authorised by the appropriate system service owners and or business stake holder. All changes are recorded, tested and verified prior to implementation, (where possible), and are communicated to relevant members of staff and users as appropriate.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management is an essential component of Advanced Information Security Program and the process of vulnerability assessment is vital to effective vulnerability management. The vulnerability assessment process provides visibility into the vulnerability of critical assets deployed in the IT Infrastructure. The process comprises of identifying critical systems, their corresponding owners, vulnerability scanning on regular basis, determining and assessing potential vulnerabilities, documenting and establishing a time line to remediate critical vulnerabilities.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Advanced complies with protecitce monitoring in line with GPG 13.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident management control objectives are defined within our ISO 27001:2013 certified Information Security Management System and the procedures for Incident management are aligned to ITIL v3 industry best practice.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We are committed to building a better tomorrow for our staff, customers and wider community through outstanding environmental sustainability performance. Our vision is underpinned by five core principles: ; ; To protect the environment by reducing our carbon footprint ; ; To reduce the environmental impact of our operational activities through effective management of our estate ; ; To create and maintain a positive environmental sustainability culture ; ; To maximise the positive impact of our sustainability actions through effective communication, collaboration and partnership ; ; To fulfil all environmental compliance obligations and seek to exceed regulatory requirements ; ; To achieve this vision, we have a multi-step sustainability strategy, containing details of the overarching objectives, performance targets, key performance indicators and implementation mechanisms. It is continuously reviewed to ensure it is as strong as it can be. Our success also relies on effective engagement with staff, utilising and developing their skills, knowledge and understanding. ; ; We are proactive in the property management of our offices, maintaining pressure on landlords and staff to ensure energy efficiency. Home working is facilitated and encouraged, and unnecessary travel is minimised by the delivery of consultancy, training and implementation services remotely, where appropriate. Reducing the amount of paper we generate is a key focus, and we use recycled paper - which we then recycle ourselves. We have also taken steps to recycle other materials such as plastics and cardboard. We comply with WEEE regulations and recycle our electrical items. ; ; We are focused on our transition to a Cloud service company ensuring our customers have solutions which are future proofed and don’t require costly or energy inefficient hardware.
• Covid-19 recovery:

  Covid-19 recovery

  Advanced has a documented Health and Safety policy regarding Covid-19 Arrangements, which focuses on handwashing, hygiene, self-isolation and social distancing. ; ; We encouraged working from home, opening our offices only when government guidance was updated and promptly carried out a Covid-19 risk assessment. Our HR system was updated for employees to confirm their vulnerability status, allowing us to tailor support. ; ; Social distancing measures were introduced in our offices, e.g., staggered arrival and departure times, a one-way walking route around the office and workstations at a 2-metre distance. We continue to operate a desk booking policy to ensure an audit trail and line manager clearance. ; ; Working from home is undoubtedly challenging and may have a negative impact on the wellbeing of our employees. We hosted a wide range of virtual communal events throughout, to allow our staff to stay connected to each other e.g., quizzes, coffee mornings and time allocated for informal catch ups. ; ; We have also made changes to our approach to visiting customers on-site. Where appropriate, training and consultancy can be provided virtually.
• Tackling economic inequality:

  Tackling economic inequality

  Advanced is committed to tackling economic inequality. We are renowned for our recruitment processes which seek to eradicate biases that can perpetuate economic inequality. We hire for potential rather than based on experience. ; ; Our commitment to tackling economic inequality is also exemplified in our pay reporting transparency. In addition to the legal requirements to produce a Gender Pay Gap Report, we have also released our Diversity Pay Gap Report to ensure accountability and so that we can take steps to address economic inequality.
• Equal opportunity:

  Equal opportunity

  Cultivating a diverse workforce and inclusive culture is a priority for Advanced. Diversity of experience, age, race, ethnicity, culture, gender and sexual orientation provides a wide range of talent from entry level through to our leadership teams creating richer perspectives and a powerful frame of reference. ; ; Not only is it right to recognise and celebrate differences, and ensure everyone has the opportunity to thrive, but creating a culture that is genuinely committed to a meritocratic workplace is important to our success. Ensuring all our employees understand and engage with our values, and have the opportunity to realise their full potential, is fundamental to our business. ; ; Last year, we released our first Diversity Pay Gap that extends beyond the legal requirement for gender to ethnicity, sexuality, education, disability and socio-economic status. This data provides transparency and will aid us significantly on our journey to creating a fair and equitable workplace for all. ; ; Advanced is delighted to have been announced as one of the top 100 Diversity Leaders of 2020 across UK businesses following an independent survey carried out on behalf of the Financial Times. The award assesses diversity across gender, age, ethnicity, disability and sexual orientation, and ranks organisations in Europe on the extent to which they offer diverse and inclusive workplaces. The survey focused on two broad areas, looking at the scale in which employers promoted diversity within the workforce, and identifying companies that stood out when it came to encouraging diversity and equal opportunities. ; ; Advanced is renowned for its innovative recruitment process, which seeks to eradicate bias – unconscious or otherwise – when hiring. In our recruitment, we use tools that give us additional insight into intellect and attitude, and remove CVs from the interview process, so managers go in without preconceptions.
• Wellbeing:

  Wellbeing

  We take wellbeing very seriously at Advanced, all employees have access to the following initiatives to promote wellbeing: ; ; Our Employee Assistance Program (EAP) is a 24/7 phone line where our employees can speak to a trained professional regarding any matters. Whether that is related to their current workload, or whether it is related to their finances for example. This service is 100% confidential. ; ; Advanced continually run mental health webinars/sessions to show our employees what stress looks like and how to manage it, and we have recently announced the Friendly Faces scheme which is a network of colleagues who are open to listening and signposting. We will be running training for employees who wish to take part and make space for wellbeing conversations. ; ; The Wellbeing hub on our internal website is central point for resources, such as the Thrive app to which our employees have an access code. In addition, the Hub is a link to our partnership with Perks at Work who offer discounts and classes for wellbeing, fitness, and meditation. ; ; Our offices have been made more friendly and accessible than ever before as part of our office changes brought on by the new, flexible ways of working. All our offices now contain a ‘wellbeing room’, sharp boxes for needles and free sanitary products in all bathrooms (available to guests as well as our staff). ; ; We understand that working from home and being separated from one another is undoubtedly challenging and in some cases may have a negative impact on the wellbeing of our employees. ; ; Throughout the pandemic, we hosted a wide range of communal events virtually, to allow our staff to stay connected to each other, even though they weren’t in the office together. Some of the events were quizzes, coffee mornings and time allocated for informal catch ups.

Pricing

• Price: £4,150 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We provide a free trial option for our G-Cloud customers. This includes full functionality and support with configuration and familiarisation. Note we offer a range of trial options which we can discuss with you.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagementteam@oneadvanced.com. Tell them what format you need. It will help if you say what assistive technology you use.