PHOENIX SOFTWARE LIMITED

KnowBe4 AIDA

AIDA (Artificial Intelligence Defense Agents) is an advanced suite of AI-powered tools that elevates your human risk management strategy. By leveraging multiple AI technologies, AIDA creates personalized, adaptive, and highly effective training for all users, significantly reducing administrative burden on security teams and empowering users to become active threat detectors.

Features

• Automated Training Agent: Personalizes content/316 indicators/seven knowledge areas
• Template Generation Agent: Creates phishing templates using generative AI/NIST framework.
• Knowledge Refresher Agent: Delivering bitesized learning; optimal intervals; concept retention.
• Policy Quiz Agent: Builds assessments on organizational policies for comprehension/compliance.
• Advanced Reporting: Includes reporting by role/executive reports/actionable insights capabilities.
• RealTime Risk Mitigation: Integrate AI across securityfunctions/immediate threat response automation
• MultiLanguage Support: Delivers content in multiple languages/global organizational support.
• NIST Framework Alignment: Integrates NIST PhishScale Framework/AIdriven security awareness training
• Decision Explainability: Full configurability with transparent AI decision-making/human oversight.
• Adaptive Learning: Continuously adjusts training based individual risk profiles/ behavior-patterns.

Benefits

• AIDA frees up your security team’s time dramatically.
• Improve relationships between your security team and other departments.
• Actively manages human risk efficiently.
• Maximize the value of your existing security tech stack

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

196858966432986

Contact

Mark Pickersgill
01904 562200
bids@phoenixs.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: KSAT Diamond
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: Must have an active KSAT Diamond subscription.

User support

• Email or online ticketing support: Yes
• Support response times: KnowBe4 provides email/online ticketing support MondaytoFriday 9 am to 6 pm GMT. Overseas offices have extended hours as option. Tickets received outside of office hours worked by next available operations centre, however no action guaranteed until the next working day. Support prioritised by subscription level and impact.; For full details on support hours please see: https://www.knowbe4.com/hubfs/KnowBe4-Support-Document.pdf?t=1518625292505&hsLang=ja-jp ; ; Please see standard Service Level Agreement (SLA) for response times: https://www.knowbe4.com/legal/service-level-agreement. ; ; As SaaS provider serving global customer base, we maintain uniform SLA across entire customer base. This consistency enables us to deliver reliable performance/scale efficiently/maintain robust security protocols/provide timely support to all customers.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We have a standard Service Level Agreement which is available to all customers, accessible for review at https://www.knowbe4.com/legal/service-level-agreement.; Every customer is assigned a dedicated Customer Success Manager (CSM) as part of their subscription, ensuring tailored support aligned with your organization’s unique goals and desired outcomes. CSMs are subject matter experts across all KnowBe4 products and serve as your liaison to technical support and product teams.; After deployment and onboarding, should you need any assistance, there are different options for getting in touch with us. The first is calling or emailing your CSM with your questions. If the CSM cannot address the issue, they will fill out a support ticket on your behalf. Alternatively, customers can submit a support ticket from the KnowBe4 platform/website or call our Help Desk line.; ; If the issue cannot be handled by our initial support, you would be directed to our Enterprise Support Level III. These support reps have the most intimate familiarity with KnowBe4 products, however, issues rarely come up that need this support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Implementation is very fast, easy and accommodating to staff schedules, and done within a fraction of the time of most other vendors. Please refer to the Get Started with AIDA article, here: https://support.knowbe4.com/hc/en-us/articles/31135573495187-Get-Started-with-AIDA
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats:
  • Web based knowledge base
  • You can see it here: https://support.knowbe4.com/hc/en-us
• End-of-contract data extraction: During the applicable subscription term, Customer will have the ability to download a copy of its Customer Data contained in the Products in the form and format as such Customer Data exists in the Products. ; ; Upon termination, request can be given to delete data from active database. Backups will be retained along with audit trails for legal purposes. Retention is 1 yr database backups, 3 years audit trails. For details on KnowBe4's Data Retention Schedule, please refer to - https://support.knowbe4.com/hc/en-us/articles/1500008107581-KnowBe4-Data-Retention-Schedule- ; ; KnowBe4 follows NIST 800-88 guidelines for media destruction.
• End-of-contract process: Please refer to - https://www.knowbe4.com/terms
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The AIDA interface lives in the KSAT console and is available as an add-on to Diamond-level subscriptions. AIDA currently consists of four Defense Agents powered by AI: 1) AI-generated Phishing Template Generation, 2) Automated Training, 3) Policy Quizzes, and 4) Knowledge Refreshers. Each agent is designed to address distinct aspects of security training and policy comprehension.
• Accessibility standards: None or don’t know
• Description of accessibility: KnowBe4's service interface adheres to WCAG (Web Content Accessibility Guidelines), Section 508, and ADA (Americans with Disability Act)
• Accessibility testing: We engage with external experts, including those with low-vision, no-vision, hearing impairments, and limited mobility. These individuals provide feedback on our modules based on testing of our content to ensure that every learner has a similar learning experience and the module functions as expected across multiple browsers and screen readers.
• API: Yes
• What users can and can't do using the API: As part of the platinum and diamond subscription levels, API access is included. Please refer to our API documentation to ascertain compatibility. Our full API documentation can be found via the following link: https://developer.knowbe4.com/
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: When enabling AIDA Orchestration, customers have two configuration options: they can use default settings or perform manual configuration. With manual configuration, customers can adjust settings at any time after enabling Orchestration and can customize which user groups to include or exclude, set frequency limits for phishing tests and ongoing training, and create multiple plans for different teams based on their specific security training needs.

Scaling

• Independence of resources: Our services are built on scalable public cloud services and are architected to provide scalable solutions that minimise the impact of any specific customer. Each product is provisioned with the resources required to deliver the service. Shared components are built with redundancy and high-availability as a key element of their design

Analytics

• Service usage metrics: Yes
• Metrics types: Infrastructure metrics, KnowBe4 platform operates with 99.9% uptime, to be reviewed annually
• Reporting types: Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: KnowBe4

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: KnowBe4 leverages AWS for data encryption in transit (TLS) and at rest (AES-GCM 256). KnowBe4 currently uses Load Balancer and CloudFront Security Policies supporting TLS 1.2 and higher. KnowBe4 uses the AWS Key Management Service (KMS) service to enable data at rest encryption across our products. We use this for encrypting data within databases, and data stored within object storage (S3). AWS KMS uses the Advanced Encryption Standard (AES) algorithm in Galois/Counter Mode (GCM) with 256-bit secret keys.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: During the applicable subscription term, Customer will have the ability to download a copy of its Customer Data contained in the Products in the form and format as such Customer Data exists in the Products.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We have a standard Service Level Agreement which is available to all customers, accessible for review at https://www.knowbe4.com/legal/service-level-agreement. ; As a SaaS provider serving a global customer base, we maintain a uniform SLA across our entire customer base. This consistency enables us to deliver reliable performance, scale efficiently, maintain our robust security protocols, and provide timely support to all customers.; KnowBe4 will remediate any agreed upon deficiencies within its stated vulnerability remediation SLA posted on https://www.knowbe4.com/terms.
• Approach to resilience: Our services are built on resilient public cloud services and is architected to provide a scalable solution that allows both vertical and horizontal scaling through the provisioning of appropriate resources to support customer requirements. Components are built with redundancy and high-availability as a key element of their design in order to ensure responsiveness and availability
• Outage reporting: A public dashboard, For status and uptime monitoring refer to KnowBe4's status page - https://status.knowbe4.com

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: KnowBe4 recommends customers to leverage SAML/SSO for authentication. KnowBe4 supports SAML 2.0 for SSO, so your users can quickly and easily log in to KnowBe4 using your organization's single sign-on provider, without having to set up or use a password. Please reference: https://support.knowbe4.com/hc/en-us/articles/115013730808-Does-KnowBe4-Support-SAML-SSO- Multi-factor authentication is alos available. https://support.knowbe4.com/hc/en-us/articles/225681448-How-Do-I-Enable-Two-factor-or-Multi-factor-Authentication-on-My-Account-; ; Additionally, the KnowBe4 Active Directory Integration (ADI) feature allows you to leverage Active Directory to populate and maintain your users and groups within your KnowBe4 Console.
• Access restrictions in management interfaces and support channels: KnowBe4 grants access based on the principle of least privilege and business need to know. Customers can revoke KnowBe4 support agents from accessing their console via the Account Privacy settings, please refer to - https://support.knowbe4.com/hc/en-us/articles/12727775060115-KnowBe4-Console-Account-Settings-Account-Information#ACCOUNTPRIVACY
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Other
• Description of management access authentication: Remote access is limited to specific individuals with appropriate roles, VPN required with multiple login's all with MFA required. monitored by SIEM with automated alerting.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Our certifications and information regarding which standards are followed can be found here: https://www.knowbe4.com/legal/security
• Information security policies and processes: KnowBe4 has a comprehensive set of security policies in place, all of which are subject to periodic external evaluation by auditors. For further details, please refer to KnowBe4's due diligence package, which includes the table of contents for the relevant policies and procedures.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: KnowBe4’s change management process assures security checks and peer reviews are in place for all code changes made to the KSAT production environment. KnowBe4’s infrastructure is managed by code. All security changes go through SAST and dependency checks prior to being deployed. All major changes undergo a security and privacy assessment throughout the life cycle as early as the initial planning stages.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The KnowBe4 information security team performs web application vulnerability scans monthly. These scans are configured to run as authenticated scans. KnowBe4 also conducts internal penetration testing periodically and currently participates in a private bug bounty program where vetted researchers conduct ongoing penetration testing of our applications and infrastructure. ; ; All vulnerabilities discovered from scans or penetration testing are added to a tracker where they are verified, categorized, and evaluated for actual risk. ; ; Vulnerabilities are remediated based on KnowBe4's remediation timeline, please refer to - https://www.knowbe4.com/security
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: KnowBe4 leverages a SIEM to monitor events. The production environment leverages Amazon AWS, WAF, CloudFront, GuardDuty, Shield, VPCs, IAM, Security Groups, and other controls. Changes to the environment are logged and monitored. All changes are required to go through KnowBe4's change management process. Vulnerabilities are remediated in accordance with the schedule listed here: https://www.knowbe4.com/security
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management is defined in the Information Security Program & further detailed in the Security Incident Response Plan which includes: roles, communication, incident categories, testing along with procedural processes for preparation, identification, containment, remediation, investigation, follow-up/ Lessons Learned, and Notifications. KnowBe4 will notify customers within 72hrs of confirmation of breach affecting customer's data by email. For any outages please reference: https://status.knowbe4.com/
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.1%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.3%
• Between £1,000,001 and £2,500,000: 0.4%
• Between £2,500,001 and £5,000,000: 0.5%
• Over £5,000,001: 0.6%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Thursday 21 January 2016
• What the ISO/IEC 27001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI Assurance UK Limited
• ISO 9001 accreditation date: Tuesday 23 November 2010
• What the ISO 9001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics via Self Certification
• PCI DSS accreditation date: Wednesday 20 August 2025
• What the PCI DSS doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 18c34a82-2bf3-4bf9-86c6-f489f07b37d6
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F1e26d79-c268-4d22-a3d7-01e3f4c32c92
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.