Quorum Network Resources Ltd

Power Platform Centre of Excellence

Quorum will work to establish a governance framework and best practices for Power Platform usage. We provide training and support to Power Platform users and developers, rolling out tools to monitor and manage the performance, security, and compliance of Power Platform solutions. Promote collaboration and innovation among Power Platform communities.

Features

• Assess and optimise your Power Platform maturity
• Define and enforce Power Platform policies and standards
• Enable self-service provisioning of Power Platform environments
• Monitor and troubleshoot Power Platform issues and incidents
• Automate and streamline Power Platform lifecycle management
• Manage and secure Power Platform data and integrations
• Provide guidance and governance for Power Platform testing and deployment
• Educate and empower Power Platform users and champions
• Foster collaboration and knowledge sharing across Power Platform teams
• Accelerate innovation and value delivery with Power Platform best practices

Benefits

• Increase productivity and efficiency with Power Platform
• Enhance data quality and security with governance policies
• Reduce costs and risks by leveraging existing IT investments
• Promote business agility and scalability with low-code solutions
• Boost customer satisfaction and engagement with modern apps
• Drive digital transformation and innovation with citizen developers
• Support continuous learning and improvement with feedback loops
• Foster a culture of collaboration and empowerment with Power Platform
• Align business and IT goals and strategies with Power Platform
• Enable faster and smarter decision making with data insights

£740 to £1,450 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@qnrl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

196870446165060

Contact

Client Sales
0131 652 3954
tenders@qnrl.com

Planning

• Planning service: Yes
• How the planning service works: Planning out deployment of a Power Platform Centre of Excellence allows end-users to be the developers of the process and the software that fits their business needs and empowers them to improve their world. We will work with you, with whatever your level of expertise, to understand your current environment, provide appropriate support, and help you roll out and manage a well governed Power Platform environment with a handover to match your skill-level. ; ; Planning starts out alongside your citizen-developers to understand their problem and processes that need addressed – be that data entry, data querying, or automating business processes, enabling them, with our tailored support, to meet these needs.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Microsoft Power Platform

Training

• Training service provided: Yes
• How the training service works: A core component of our Power Platform Centre of Excellence is to enable and empower the end business users. As part of this, we aim to support continuous learning of users, and collaborative training materials to enable "on-the-job" learning and experience for your "citizen developers".
• Training is tied to specific services: Yes
• Services the training service works with: Microsoft Power Platform

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: If you don’t already have Office 365 setup, and access to the Power Platform, we can help you get up and running. If you already have access, we can get you using existing connectors to your current business tools so you can be up and running in no time. The Service also includes CoE Application and dashboard deployment, and potential SharePoint collaboration site, together with DLP and access controls and governance.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Microsoft Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance and process management are built in to all our company operations and service delivery methodology, though client engagement, service construction and delivery, and supporting administrative processes. Supporting our quality assurance and service delivery, we have key team members qualified in the following areas: •ITIL service management practices focussed on aligning IT services with business needs. •PRINCE2 process-based methodology for effective project management. •COBIT: IT management and governance good-practice framework created by the international professional association ISACA. Quorum’s quality assurance standards are deployed within the proposed service as follows: •To maintain an effective quality assurance system complying with ISO9001. •To achieve and maintain a level of quality which enhances the company's reputation with clients. •To ensure compliance with relevant statutory and safety requirements. •To maximise client satisfaction with the services provided by Quorum Network Resources Ltd. Quality Planning: Client satisfaction and quality are achieved by operation in accordance with the documented quality system. Specific client requirements are identified and documented during the contract review process, allowing these requirements to be communicated and achieved, ensuring satisfaction of the client’s declared needs.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security testing
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We can provide total support to any Power Platform solutions, be that Power Apps, Power Automate, Power BI, or any of the technologies that support this including Common Data Services (CDS), Microsoft 365, and Azure. Similarly, we can tailor support packages down to second or third line as required, allowing your own business users to support the systems they build, with the solid backup of a technical partner when they need it.

Service scope

• Service constraints: Typical constraints for Power Platform services from Microsoft would apply, and an assumption that the organisation is already equipped with Microsoft 365 services as appropriate.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our standard support hours are Monday to Friday from 8am until 6pm, with an initial response in one hour or less. Out of hours cover can be arranged at additional cost. The support response times are agreed in collaboration with buyers based on their business requirements.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Quorum can provide bespoke support services for a Power Platform CoE deployment, together with an associated tailored SLA as agreed with the client. Quorum also provide the following support options (price dependent on client requirement): ; ; Full Managed Service - Full responsibility for your end-to-end IT services, including external suppliers and project delivery. 24/7 phone support is available by agreement (incurs an additional charge). ; ; IT Director as a Service - gives access to senior IT Directors on a part-time basis to review your current IT capability and develop your IT roadmap. ; ; End User & Cloud Infrastructure Support - As your outsourced infrastructure team, we take responsibility for proactively monitoring, patching, and managing servers, storage, and network devices, ensuring they remain highly available, performant, and healthy. ; ; Database Administration - A team of experienced, certified database professionals to look after your company databases, ensuring your business applications are robust and fast performing.; ; Managed Security Services – A team of security professionals provide security monitoring and alerting on your estate and 24/7 incident response. The team also regularly review and remediate any security holes to provide increased security posture. ; ; Clients will be assigned a designated Account Manager and if required, a lead cloud engineer.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certified Quality Systems Ltd (CSQ)
• ISO/IEC 27001 accreditation date: 16/01/2023
• What the ISO/IEC 27001 doesn’t cover: All of our services are covered including the Provision of IT Support, Software Development and IT Consultancy Services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are certified to ISO14001: Quorum are committed to reducing our carbon footprint in the following ways.; A reduction of energy consumption:; • Outdated storage heating system upgraded to up-to-date gas central heating and water system.; • Secondary double glazing layer added to windows to keep in heat.; • More IT systems run on the cloud, significantly reducing the number of servers in our office.; • All fluorescent tube lighting replaced with LED lighting.; Actively discouraging unnecessary travel by offering the following:; • Virtual meetings via Teams are always prioritised over booking flights.; • Employees are advised to travel using public transport where possible in preference to taxis and lone driving.; • Various schemes to make costly local transport season tickets, and suitable bikes more affordable by paying in full and then deducting the cost from the employee monthly.; Having a robust recycling policy that is adhered to by all employees in Quorum offices. Quorum currently recycle the following:; • Plastic; • Paper; • Cardboard; • Food tins and drinks cans; • Glass; • Batteries; • Printer ink & toners; • IT Equipment (a separate policy dictates the secure recycling of IT equipment and media disposal).

  Covid-19 recovery

  Quorum are committed to assisting our employees and our local area during Covid Recovery in the following ways.; Work Opportunities:; • Quorum offers both graduate and apprenticeship positions, giving young workers the opportunity to further their learning with bespoke training and development plans which set out clear targets and outcomes. This enables them to develop beyond the entry level positions they would normally start in. Since the start of the COVID-19 pandemic, Quorum has successfully brought on two graduate employees.; Supporting the Community:; • In place of corporate Christmas gifts and cards, Quorum decided to use the festive seasons as an opportunity to give back to and support causes meaningful to our employees and the local community. An annual amount is set aside, and our employees nominate charities that are close to their heart and this pot is distributed amongst the chosen charities. Since the beginning of the pandemic, Quorum has donated to small local charities that have directly impacted employees and their families such as Kilbryde Hospice, Lothian Autistic Society, Social Bite and Read to Rise.; Supporting Mental Health:; • At the onset of the pandemic, Quorum engaged with Health in Mind Resolve to offer all employees free, private counselling sessions.; • Quorum greatly supports the mental well-being of employees and has seven Mental Health First Aiders that are trained to recognise the signs and symptoms of various mental health problems, offer support to those in a crisis, and provide knowledge of support systems to assist those seeking professional support.; Improving Workplace Conditions:; • Following the ease of COVID restrictions, Quorum is offering each employee the right to work remotely, using the main office as a drop in hub.

  Tackling economic inequality

  At Quorum we value good people, people we trust, feel empathy for and respect. We want all our people, as owners of the business, to feel we are being ourselves, taking ownership, demonstrating fairness with the freedom to be ourselves with our clients. We pride ourselves on doing the right thing, demonstrating our integrity, working with consistency, and giving our clients confidence in our solutions. ; ; In June 2015 Quorum made a Commitment to the Scottish Business Pledge. As part of the pledge Quorum are committed to supporting young people towards and into employment including placements, apprenticeships, and partnerships with Universities across Scotland.; ; We offer family friendly, flexible working. Our Managing Director Andrew Watson is a Family Friendly Working Scotland ‘Champion’. ; ; We have signed up to the Living Wage Foundation and provide fair pay to all our permanent and contract employees. We are part of the Living Wage in Tech Leadership Group. We do not use zero hour contracts.

  Equal opportunity

  Quorum is an Equal Opportunities employer and is committed to eliminating discrimination in any form, and to promoting diversity and all its benefits. Our recruitment policies require all employees involved in the recruitment process to act without bias. We always investigate candidate opportunities within the local labour market and will only look further afield should we fail to find the right candidate for the role. Quorum takes our responsibilities as an employer very seriously and we constantly work to improve our performance in our employment practices wherever possible.; ; We foster a culture of diversity and equality within our company, encouraging individual interests where possible and appropriate; our relatively flat management structure ensures that employees have clear, daily access to the management team and directors who will work alongside teams on various projects. Our employees come from a wide variety of backgrounds and we welcome the diversity of knowledge and experience that they bring to the group. Our approach in this is supported by our Equal Opportunities Policy, Recruitment Policy and our internal management system which is structured and informed by our ISO 9001 certification.

  Wellbeing

  Quorum was founded in 1999 with a vision to provide a great place for people to work. Our mission has always been to deliver high quality IT solutions with outstanding customer service and care for our employees. We continue to uphold the passion, teamwork, and technical specialisation which we believe sets us apart in this industry.; ; We became employee-owned in 2019 to secure the future of the company for our customers and employees. We actively look to work with organisations who are similar in culture to ourselves, clients that value the investment we put into our people. We have many, longstanding, rewarding relationships with clients that we have been able to truly collaborate with.; ; At Quorum we value good people, people we trust, feel empathy for and respect. We want all our people, as owners of the business, to feel we are being ourselves, taking ownership and demonstrating fairness with the freedom to be ourselves with our clients. We pride ourselves on doing the right thing, demonstrating our integrity, working with consistency, and giving our clients confidence in our solutions.; Quorum supports career opportunities in all of our disciplines including technical, project management, sales, account management, operations and finance. Our staff have the opportunity to make lateral moves within Quorum should they wish to pursue a new career path.; Quorum greatly supports the mental well-being of employees and has seven Mental Health First Aiders that are trained to recognise the signs and symptoms of various mental health problems, offer support to those in a crisis, and provide knowledge of support systems to assist those seeking professional support.

Pricing

• Price: £740 to £1,450 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@qnrl.com. Tell them what format you need. It will help if you say what assistive technology you use.