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Transputec Limited

Microsoft 365

Services in designing, implementing, and supporting Microsoft 365 and the Office portfolio. A comprehensive suite of services tailored to meet the diverse productivity and collaboration needs, ensuring seamless integration and optimal usage of Microsoft's powerful suite of tools, supported by expert guidance and ongoing support to drive productivity,

Features

  • Word
  • Excel
  • PowerPoint
  • OneDrive for Business
  • OneNote
  • Outlook

Benefits

  • Cloud Storage / File Sharing
  • Enterprise Mobility

Pricing

£3.30 a user a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-cloud@transputec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 9 7 1 6 3 1 5 3 5 7 1 4 3 2

Contact

Transputec Limited G-Cloud Team
Telephone: 0203 5886570
Email: G-cloud@transputec.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Microsoft 365, Office 365
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Subject to agreement, 24x7x365
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Subject to the agreement 24x7x365
Fully Managed Service
Co-Managed Service (in collaboration with client existing IT team)
Technical Account Manager
Strategic Advisor
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite training, online training and documentation and user guides
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Online Video
End-of-contract data extraction
Migrate application data to a new service. Methods and frameworks prescribed by the vendor.
End-of-contract process
Option to renew or cancel the contract. Agreement on data to be anonymised or deleted. Transfer of any data subject to the data source and destination

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Microsoft 365 includes various cloud services which offer mobile device capabilities. Most Microsoft cloud services such as Office 365, Teams, SharePoint, Power BI etc. have a mobile app which has reduced functionality. Where a native mobile app is not available, most commonly used browsers are supported. More details can be provided upon request.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Microsoft 365 uses various web portals which allows users and administrators to administer, configure and manage its cloud services. One of the main portals that would be used is https://portal.office.com.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Microsoft performed these tests to achieve their WCAG certification. Because Microsoft is a major software and cloud-services provider to states and governments around the world, it is committed to complying with all relevant international standards and compliance controls. By adhering to these wide-ranging accessibility standards, Microsoft ensures that all customers—both inside and outside of government—can use Microsoft services and products.
API
Yes
What users can and can't do using the API
Depending on service contract, up to full administration of the service.

Microsoft Graph is a unified API endpoint for accessing data across Microsoft 365, which includes Office 365, Enterprise Mobility, and Security and Windows services. It provides a simplified developer experience, with one endpoint and a single authentication token that gives your app access to data across all these services.

Further information can be found at: https://docs.microsoft.com/en-us/graph/overview

API documentation is publicly available
API documentation
Yes
API documentation formats
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Depending on service contract, Microsoft 365 cloud services can be configured and customised to conform to most business needs, even when they are complex. The customisation can be done by authorised users from within the portals available upon purchasing the product. End users can also customise the desktop applications such as Office apps and Teams, to fit their user preferences. If technical services are required, we can look at technical resource available and any associated costs.

Scaling

Independence of resources
Service designed to scale with increased user demand

Analytics

Service usage metrics
Yes
Metrics types
Provided by vendor
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, Mimecast

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data exporting capabilities are available within the Microsoft 365 portals and what can be exported varies by service. For example you can export a list of users and groups from your Office 365 tenant directory, but you cannot export your mailbox data from the Office 365 portal, as Microsoft host the data in their own servers, however mailbox data is cached locally on PST Files and they can be retrieved locally with technical migration tools if required.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Microsoft's 365 service level agreements vary by service. Microsoft provide financial backing to our commitment to achieve and maintain the service levels for each service. If they do not achieve and maintain the service levels for each service as described in the Service Level Agreement, then you might be eligible for a credit towards a portion of your monthly service fees
Approach to resilience
Multi zone and multi data centre replication configuration Information is available on request.
Outage reporting
There is a publicly available dashboard which includes service health information. Email alerts can be configured, and the API can also be used.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Role based access provisions
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
LRGA Limited
ISO/IEC 27001 accreditation date
31st May 2023
What the ISO/IEC 27001 doesn’t cover
Nothing relevant to this framework response
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
OSCP (Offensive Security Certified Professional)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO/IEC 27001:2013
CyberEssentials

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Configuration management - subject to agreement full lifecycle management

Change management - RFCs raised for Change Board Authority decision include security impacts including change to availabity, integrity and confidentiality, along with rollback plan - subject to sign-off from a technical, service delivery, security and commercial decision maker
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Microsoft Azure vulnerability management is layered across multiple services: https://learn.microsoft.com/en-us/azure/?product=security
Protective monitoring type
Undisclosed
Protective monitoring approach
Supplier provides full range of security services, tools and standards which can be enabled and configured.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Microsoft has developed robust processes to facilitate a coordinated response to incidents.

• Identification – System and security alerts may be harvested, correlated, and analyzed.
• Containment – The escalation team evaluates the scope and impact of an incident.
• Eradication – The escalation team eradicates any damage caused by the security breach, identifies root cause for why the security issue occurred.
• Recovery – During recovery, software or configuration updates are applied to the system and services are returned to a full working capacity.
• Lessons Learned – Each security incident is analysed to protect against future re-occurrence.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Other
Other public sector networks
ExpressRoute

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

ISO 14001:2013 certified
Science Based Targets Initiative registered
Transputec is committed to managing its CO2 emissions and is focused on working with its clients and suppliers to address Scope 3 emissions For more information please visit https://www.transputec.com/about-us/sustainability/

Equal opportunity

Transputec is and always has been a non-discriminatory organisation, employing a global workforce without bias or prejudice and are supportive of gender diversity Transputec is part of the Minority Supplier Development UK (MSDUK) Ethnic Minority Business (EMB) network. As MSDUK EMB suppliers we are part of a broad network of innovative, high growth minority owned businesses, providing an important role in the UK and international IT services supply chain..

Wellbeing

Transputec has an open approach to health and wellbeing, encouraging communication and understanding through wellbeing events delivered generally on an annual basis as well as community out reach and our international outreach programme
https://www.transputec.com/about-us/our-charity-partners/

Pricing

Price
£3.30 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 day free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-cloud@transputec.com. Tell them what format you need. It will help if you say what assistive technology you use.