Accenture (UK) Limited

Accenture Solace Services

Solace is an Event Driven Architecture that helps liberate data across environment in real time and across the organisation, Solace accelerate the journey to cloud (public and private), improving agility and reducing cost. We address the challenges around the complexity of integrating data across Cloud-based applications and on-premise systems.

Features

  • EDA (Analysis, Prioritization, Business Case, Services Bundling, Enterprise Event catalogues)
  • Event Management Framework (Governance/Operating Model, Stakeholder & Program Management)
  • EM using Solace PubSub+ as appliances, software or messaging service.
  • Event Distribution Technology and EDA ( Architecture, Standards & Guidelines)
  • Development & Deployment Processes specifically for Event Driven Architectures
  • Lifecycle Management & Support
  • Accenture’s Solace Global Delivery Network
  • Unlocking legacy/mainframe data & making data available in real time.
  • Making SAP data available in real time, ECC to S4H
  • Event enable process to integrate with the back office

Benefits

  • Empower business processes with real time data
  • Accelerate innovation and digital offering, Increased speed to market
  • Enable on demand business model
  • Event distribution including hybrid and multi cloud
  • Rapid deployment capability reducing internal and external costs
  • Increase return on investment
  • Integrate existing enterprise systems rapidly
  • Integrate with partners to exchange real time data
  • Reduced cost and complexity through digital decoupling of legacy infrastructures

Pricing

£190 to £2,310 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UK.TenderMonitoring@accenture.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 9 7 1 9 1 8 1 4 2 0 3 8 9 3

Contact

Accenture (UK) Limited Sarita Sudera
Telephone: +44 7815 100009
Email: UK.TenderMonitoring@accenture.com

Planning

Planning service
Yes
How the planning service works
Accenture’s “Journey to Cloud” is an industry-focused, application and infrastructure enabled set of services that helps clients move their businesses swiftly and safely to the cloud. We offer a full range of planning services designed to define the Journey to Cloud, including industry-tailored insights and strategies to prioritise business planning and actions to maximise results enabled by cloud capabilities. Accenture can help to define Cloud strategy, Application Migration Assessment and Planning and Infrastructure Assessment and Planning. The process takes into consideration target environment feature availability, application dependencies, investment appetite and your business calendar. Accenture confirms the migration type and effort and conducts code-level assessments to determine the degree of fit for the target platform. We use the following industry leading tools, complemented by our consultancy to deliver the planning: • Strategy and Business Case • Cloud Business Case Tool • IT Operating Model for Cloud • Accenture DevOps Maturity Model Assessment • Cloud Strategy Framework • Cloud 100 Framework • Cloud Application Assessment • Automated Application Discovery Tools • Intelligent Cloud Planning Tool and Cloud Assessment Tool.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Accenture’s approach to training is based on the User Learner Experience which is an evidence based, best practice approach that includes an assessment of specific training requirements and implementation consideration. We follow a structured approach from Learning all the time, Learning from others and Formal Training, we work closely with stakeholders, engaging end-users and support staff to identify training needs. Key to our approach is the development of the Training Strategy, defining the Training Needs Analysis (TNA), and Training Curriculum and Learning Journeys to produce the Training Plan. This also details the training delivery method which will be based on complexity of content, size of audience, geographic spread of end users and proficiency level required. Examples include 30 Day Challenge, Peer-to-Peer Learning, eLearning and Instructor Led Training where appropriate.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Accenture can manage the overall Journey to Cloud migration - including modernising applications, building new cloud-based applications, and transforming the architecture and infrastructure - all while transitioning to a new technology operating model and culture. Services cover: Business Case/Value Realisation, Security Enablement, SaaS Replacement, Application Modernisation/Migration, Cloud Native Development, Cloud Infrastructure Enablement, Cloud Operations Transformation, Infrastructure Migration, DevOps Services, Cloud Migration Services Cloud Application Modernisation, PaaS Services, Cloud Infrastructure Transformation. Each Service can deliver: Discovery: Application Discovery, Infrastructure Discovery, Relationship Mapping, Service Management Discovery Assessment: Assessment Framework, Analyse Applications/ Database for Migration to Cloud, Classify Applications/ DBs and mark dispositions, Prioritise target applications, Identify Pilot Candidates, Develop Roadmap, Design, Develop Target Operating Model, Workload Location Design, Backup and DR Design, Policy Design, Security Design, Service Management Design. Release: Confirm Infrastructure-to-Application Mapping, Determine Remediation and Testing Needs, Complete Release & Scheduling. Testing: Build Migration Workflow, Develop Application Remediation, Develop Infrastructure Remediation, Test Transformed Application, Document Code and Configuration Changes. Deployment: Refine Automated Configuration Workflow, Hour-By-Hour Scheduling, Conduct Dry Run, Develop Rollback Plan, Migrate Configuration and Data to Destination. Execution: Build Target infrastructure on Cloud, Automate migration process using PowerShell, Chef on Puppet, Facilitate Workload/ Application Migration, Provide Executive Reporting on Deployment.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Accenture has a comprehensive set of Quality Assurance Services which are at the heart of our Accenture Delivery Methodology. Our Quality Assurance approach will help buyers to ensure that the engagement is focused on delivering a quality outcome. This is achieved through personal accountability, mature processes, quality controls, quality assurance and continuous improvement with the Delivery Lead having overall accountability for delivering the expected outcomes for each service. We provide pro-active quality and risk management, embedding quality practices and instilling strong quality oriented behaviour throughout our teams in line with ITIL and CMMI standards. This isverified by independent quality checks carried out through Quality Assurance Assessments which quickly address issues. We also appoint independent QA Directors to assess quality compliance. Our QA Directors are part of Accenture Leadership, (Managing Director level) and have their performance linked to Quality Assurance. Accenture’s Managed Test Service offers buyers the full range of testing services to drive solution quality throughout the system development lifecycle and into live service. This includes performance testing to make sure the service meets performance related metrics, such as response time, availability, and capacity requirements.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Security Governance and Compliance
  • Application Security and Data Protection
  • Security Monitoring and Response
  • Digital Identity Management
  • Threat and Vulnerability Management
  • Endpoint protection
  • Threat Intelligence Analysis Platform
  • Secure Cloud Migration
  • Secure Cloud Modernisation
  • Platform Security
Certified security testers
Yes
Security testing certifications
  • GBEST
  • CHECK
  • CREST
  • Other
Other security testing certifications
  • OSCP
  • OSCE
  • CISSP
  • CEH

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Accenture Service Introduction (SI) provides a framework for managing the introduction of a new product or service. SI assures the quality of all stages of the delivery lifecycle, up to and including go-live, by implementing continuous service improvements at each stage of the project. Accenture’s Shared Service Delivery encompasses all offerings associated with the provision of a live service including: incident and problem resolution, change and release management, configuration management, business continuity and user satisfaction. Our Newcastle Technology Centre offers an industry leading 24x7 support capability for Cloud Hosting and Software Services with a multi-layered approach encompassing state of the art building control systems, guarding, and certified working methods and development practices. The Newcastle Technology Centre holds: • Secure accommodation which meets requirements for handling data rated at SECRET • HMG “List X” accredited secure office area which equates to government marking of SECRET/TOP SECRET • ISO27001 certification for the physical location • ISO22301 certified business functions/ client projects for Business Continuity • ISO20000 for IT Service Management functions • Accredited member of the UK Government’s Cyber Essentials plus scheme • Counter-Terrorism report issued with regular liaison from Special Branch.

Service scope

Service constraints
No. With Accenture’s Global head count of over 674,000 people, we support clients around the clock via our On-shore, Near Shore or Off-Shore support teams allowing flexibility in service design to meet requirements. Our specialist service is available to Buyers within Ministerial Departments, Non-Ministerial Departments, Agencies and Other Bodies, High Profile Groups, Public Corporations, Local Authorities and Developed Administration and covers (including but not limited to): defense, health, pensions, transport / public infrastructure, public safety, justice, tax, education, postal and financial institutions.

User support

Email or online ticketing support
Email or online ticketing
Support response times
This would be dependent on the client requirements and agreed ‘response’ service level agreement (SLA). We operate a number of different bespoke SLA models across our client base.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
ServiceNow products are tested with the following assistive technologies: JAWS, NVDA and VoiceOver. Further, Accenture can develop and deploy chatbots powered by Artificial Intelligence (AI) that can provide online web chat support (requirements dependant) at an additional cost. Accenture also utilise Skype for Business which can be another means of support but is reliant upon the customer also using a Skype for business solution.
Support levels
Support services are flexible options available to our clients and can be agreed at the time of negotiation. We have three areas of contact: Email, Phone, and online self-service. This is a standard support service which is shared across multiple clients. Every organisation will have a technical account manager assigned. If you require dedicated support or support from specific locations, this will be at an extra cost.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Solace

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
16/04/2013
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
23/03/2017
CSA STAR certification level
Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
CERT UVDB Silver

Social Value

Fighting climate change

Fighting climate change

Accenture’s environmental strategy focuses on three areas to fight Climate Change: running efficient operations that reduce emissions and other impacts; enabling client and supplier sustainability; engaging and influencing our people, leaders, partners, and other stakeholders as throughout targeted activities and initiatives. Influence environmental protection and improvement: • Accenture is working to achieve net zero emissions by 2025. We are proud to be aligned to the Science Based Targets initiative. • Engagement to raise awareness: We will use the Carbon Disclosure Project’s (CDP) supply chain tools to promote engagement and sustainable business practices with our suppliers. CDP methods are recognised globally as setting the industry standard for sustainability of supply chains. • Co-design/creation: Our ‘Responsible by Design’ framework will guide our work so that the solutions we create for each buyer will include environmental protection and will reduce negative effects whilst maximising benefits. Additional environmental benefits: • Training and education: Our delivery nominated Sustainability Coaches will ensure we are focusing on environmental protection and improvement throughout our work. We will use our Sustainability Quotient (SQ) training to develop our skills and adopt climate smart behaviours. • Partnering/collaborating with the community: Engagement with communities throughout call offs will support the delivery of environmental objectives. We will improve our environmental outcomes in call offs through buying locally and ethically, sponsoring local environmental protection events, offering training and apprenticeship schemes, and building environmentally friendly services and products. We will leverage partnerships with bodies such as SciStarter to influence the public to contribute to climate projects. Reporting: • We use regular surveys and measurement to identify and implement opportunities to support the environment and tackle climate change. To manage our social value commitments at call offs, we will use www.SocialValuePortal.com, a leader in social value contract management who will provide transparent 3rd party verified reporting.
Covid-19 recovery

Covid-19 recovery

One of Accenture’s core values is Stewardship, which includes helping improve the communities in which we live and work. As such, we are committed to helping local communities to manage and recover from the impact of COVID-19. We are committed to ensuring that the G Cloud 13 contract supports local organisations and communities to manage and recover from the impacts of COVID-19. We will do this by: Supporting local businesses: • We will work with small/growing organizations to help optimize and grow their businesses. We will provide access to Accenture Leadership through hosting online workshops providing business mentorship opportunities to SMEs. Investing in people to create opportunity: • Accenture will support individuals to maximize their employability through training, apprenticeship, work placements, mentorships, and other initiatives where applicable at call offs. Our initiatives will develop new skills that can keep them employed, upskilled and resilient in an uncertain job market. Our approach focuses on engaging with those who have been hit hardest by the pandemic in terms of employment opportunities including NEET and young people to enable them to get upskilled. Rebuilding local communities: • At call offs, we will invest in supporting local communities to recover from the less tangible effects of COVID-19. Mental health and isolation have become increasingly pressing issues during the pandemic particularly among the socially vulnerable. • We are committed to supporting local and national charities to rebuild connections between people in the community. Our staff volunteer through our charity network in Leeds, Newcastle and London to create volunteering opportunities for all. Reporting: We use regular surveys and measurement to identify and implement opportunities to support Covid-19 recovery. To manage our social value commitments at call offs, we will use www.SocialValuePortal.com, a leader in social value contract management who will provide transparent 3rd party verified reporting.
Tackling economic inequality

Tackling economic inequality

Accenture’s commitment in the UK extends beyond the Equality Act’s protected characteristics to include ensuring that individuals from lower socio-economic backgrounds. Entrepreneurship, growth, and business creation: Our established Accenture programmes support social mobility across a range of activities including outreach, work experience, recruitment, progression, and advocacy. Employment: • We will continue to offer our world class apprenticeship and graduate programme which provides opportunities for young unemployed people and creates a path to long term employment. The aim of Accenture’s apprenticeship and graduate programmes is to expand our talent pool by finding, training, and developing young people for a career in technology. This is part of our broader commitment to creating entry level opportunities in the technology and digital sectors for those facing greater barriers to entry. Diverse supply chains: • We remain dedicated to help develop small, medium and diverse suppliers through our Diverse Supplier Development Programme, Procurement Plus. By standardising and simplifying how we do things, we lower the barrier to entry for diverse SMEs to our supply chain. • Making our payments in accordance with the Prompt Payment Code and regularly reporting on the % of payments within 30/60 days. Innovation and disruptive technologies • Accenture’s Innovation Programme - started in 2014, the programme will be used to leverage insights from within the Accenture organisation to resolve our clients’ problems. Over the last year, Accenture has taken 7 innovations through the full patent process and have a further 6 within the process itself. Several of the innovations have been taken forwards with clients directly. Reporting: We use regular surveys and measurement to identify inequalities and implement measures to tackle them. To manage our social value commitments at call offs, we will use www.SocialValuePortal.com, a leader in social value contract management who will provide transparent 3rd party verified reporting.
Equal opportunity

Equal opportunity

Accenture is committed to accelerating equality and creating a work environment where everyone belongs. Our commitment starts at the top with our board and extends across the company. Identifying and tackling inequality in employment, skills and pay: • Inclusive and accessible recruitment practices: we provide opportunities appropriate to individuals from different backgrounds and at different stages in their career. We have partnered with a diversity software programme to drive a non-biased recruitment processes removing the need for human screening during the initial candidate sift. • We provide a range of learning and employment routes to tackle inequality and give opportunities to young people from disadvantaged backgrounds, including through our Technology Apprenticeship Programme and Movement to Work Scheme. • Reducing Gender Pay Gap: we are working towards eliminating gender-based pay disparity. Our median gender pay gap in the UK is 12.1% (UK=15.5% (ONS)). • Quarterly ethics/ unconscious bias training: all our employees must complete this training. We had global compliance of 99% in 2020. Supporting in-work progression including for those from disadvantaged/ minority groups Training and mentoring opportunities to disadvantaged and under-represented groups is a powerful way to raise their career aspirations and fulfil their potential: • Our Networks of champions and allies can provide support in development and tailored mentoring for career progression, e.g., our South Asian network recently ran a Women’s Leadership Development workshop covering topics such as ‘Career Progression’. • ‘Accent On’ initiatives (such as gender/family/enablement/ethnicity) promote sharing knowledge and understanding to create cohesive and supportive diverse teams where everyone belongs and feels motivated. Reporting: We use regular surveys and measurement to identify inequalities and implement measures to tackle them. To manage our social value commitments at call offs, we will use www.SocialValuePortal.com, a leader in social value contract management who will provide transparent 3rd party verified reporting.
Wellbeing

Wellbeing

Accenture has a responsibility to our employees and the communities we work within to lead in advancing the mental and physical wellbeing agenda. People are our greatest asset. Supporting physical and mental health in the contract workforce: We strive for excellence in relation to how we support our employees’ Health and Wellbeing (H&W): • We actively encourage physical fitness through access to a multi-channel fitness experience catering to all levels. • Mental Health at Work Pledge – we are committed to upholding a set of standards that improves and supports the mental health of our people. • We offer private medical insurance, including unlimited access to GP appointments, and our Employee Assistance Programme (EAP) which includes full access to confidential counsellors supporting our employees’ long-term mental health needs via a dedicated 24/7/365 helpline to all staff. Influencing staff, suppliers, customers and communities through the delivery of the contract: • We will run our Truly Human workshops that focus on wellbeing – Heart (sense of belonging), Mind (mental wellbeing), Body (physical wellbeing) and Soul (sense of purpose). • We pride ourselves on mental health literacy of our staff and will provide opportunities to learn how to manage mental health effectively by: o Providing all members of staff with a mental health ally. o All staff will complete Mental Health Awareness courses so they can have effective conversations with their teams about mental health. • We will leverage Accenture Volunteering Programme to deliver volunteering days to drive positive health and wellbeing impact in the community. Reporting: We use regular surveys and measurement on staff wellbeing and explore opportunities to provide best-in-class support. To manage our social value commitments at call offs, we will use www.SocialValuePortal.com, a leader in social value contract management who will provide transparent 3rd party verified reporting.

Pricing

Price
£190 to £2,310 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UK.TenderMonitoring@accenture.com. Tell them what format you need. It will help if you say what assistive technology you use.