NEXER DIGITAL LTD

Content Design

Nexer is a leading human-centred research, design and development company. We believe that putting people at the heart of our approach delivers better products to a happier audience. We offer a range of user-centred design services, including content design, content strategy, information architecture, core content modelling and content migration.

Features

• Writing clear, user-centred content
• Information Architecture (IA)
• Content strategy and governance
• Content migration
• Content audits and planning
• Accessible content
• Contributing to design systems on style, content and tone
• Core content modelling
• Usability testing and tree testing of content and IA

Benefits

• Clear, concise words and messaging that helps meet user needs
• Content that is accessible for everyone
• Content that aligns to the service standard and passes assessment
• Consistent copy and content aligned to a design system
• Improved search engine optimisation (SEO) and ranking
• Information Architecture that enables users to find content easily

£100 to £130 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shaun.gomm@nexergroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

197303137349881

Contact

Shaun Gomm
07878 712133
shaun.gomm@nexergroup.com

Planning

• Planning service: Yes
• How the planning service works: We conduct content audits on existing estates and help our clients to plan for the creation or publishing of new content that meets user needs. We collaboratively plan and develop information architecture that provides a clear, navigable, user-centred structure that enables users to find the information they're looking for quickly and easily. We also help our clients establish governance and strategy for their content so that it can be managed, archived, updated and used most effectively.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide formal User Experience and content design training, and also share knowledge when working with in-house teams and others.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We help our clients to understand, plan and migrate often large volumes of content from one place or system to another. We conduct content audits, gap and duplication analysis and map content migration planning on to user and business needs. We deliver both automated and manual migration exercises for web and intranet based content, often when clients are moving from one content management system (CMS) or platform to another.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We perform and encourage usability testing of the content and information architecture that we design with real users.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer full support, maintenance and optimisation services through our UK-based service desk. This can include ongoing content design and management services.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: We don't have support levels for Content Design. Our approach is bespoke depending on client requirements and support is provided within our day rate.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Nexer is committed to reducing the environmental impact of its business, and of the digital products and services we design and build with our customers. We have committed to reducing our carbon footprint by 50% by 2030, in line with the wider Nexer Group. ; We have taken a number of important steps to reduce our impact on the environment: ; • Brought in an acknowledged expert in digital carbon reduction, Gerry McGovern, to advise us on how to build more sustainable products and services. ; • Calculated the carbon output of our delivery squads and developed a model, which we share with our customers and include in our commercial proposals, for calculating and reducing the carbon footprint of the projects we deliver with them. ; • Placed carbon reduction measures at the heart of our strategy, for example in informing our technology choices, building longevity principles into our designs, and committing to energy and waste reduction in our internal ways of working. ; Much more detail of our carbon reduction policies and actions can be found in our Environmental and Sustainability Strategy on the Nexer Digital website.

  Tackling economic inequality

  We take the following steps to reduce economic inequality in our hiring and staffing model:; ; • We are a Disability Confident Employer and member of the Neurodiversity in Business community.; ; • We encourage applicants from under-represented groups through:; ; 1. Our support for agile bootcamps run by Diverse & Equal, bringing career switchers from under-represented backgrounds into our industry. We have fully funded, run and employed 8 people from a D&E design bootcamp in 2023.; 2. Our partnerships with Love Circular and the Responsible Tech Collective. We’re founder members of the Responsible Tech Collective alongside organisations such as the Coop and the Department for Education. ; 3. We run all our job adverts and role specifications through a gender decoder to ensure inclusivity, and we use the Team Tailor platform to anonymise the CV and application submission process.; ; • We continually review and respond to market conditions. We review pay annually aligned to our capability frameworks which are available to all, with salaries increasing every year for everyone.; • We’ve supported two apprenticeship programmes: Manchester Digital’s Software Developer Apprenticeship and Manchester Metropolitan University’s Software Engineering Degree Apprenticeship, providing multi-year sponsored employment programmes. We’re currently sponsoring two apprentices, studying part-time and working for us, and we’re committed to further apprenticeships in future.; • We’re a partner to HI Future, providing access to employment for people who’ve experienced homelessness.

  Equal opportunity

  We have an established policy which sets out our commitments to equal opportunities and diversity and outlines the positive actions we take to promote these principles in all of our work and with all of our team members. ; • 60% of our workforce identify as women. 18% identify as being part of the LGBTQ+ community. Nexer Digital was founded and is managed by a gay woman. ; • Our team includes people who are blind, deaf, neurodiverse and have physical and cognitive disabilities. We explicitly encourage applications for roles with Nexer from people from under-represented backgrounds. We monitor this through an anonymous census to capture information about protected characteristics. ; • We take active steps to ensure our hiring strategy has equality and diversity at its heart, focusing on inclusive recruitment models such as anonymised CVs and hiring channels such as Diverse & Equal, which enable us to more effectively recruit staff from underrepresented groups.

  Wellbeing

  Staff wellbeing is at the heart of Nexer’s philosophy, enabling us to have a staff retention rate of >95% over the last 3 years (2021-2024).; ; • We train our teams in Mental Health First Aid and line managers take active steps to recognise the signs of stress, burnout or mental health issues in their teams ; • We’ve developed capability frameworks as an open, structured way to guide progression. ; • We have a disability steering group, who assess our tools and communication channels for accessibility and inclusion. ; • We have well-embedded processes in place to ensure people can do their best work, including regular time off projects, reducing likelihood of burnout. ; • We provide paid volunteer days for all team members so they can spend time away from work focusing on social impact projects or issues that they care about.

Pricing

• Price: £100 to £130 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shaun.gomm@nexergroup.com. Tell them what format you need. It will help if you say what assistive technology you use.